T-Mobile Usa Inc

May 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 14, 2016, regarding the above-referenced accountPlease be advised that T-Mobile has successfully resolved Ms***’s concern to her satisfactionT-Mobile regrets any concern to Ms*** regarding the collections process followed by the collection agenciesAfter a review of Ms***’s historical accounts, T-Mobile records confirm that on October 2, 2009, Ms*** activated the postpaid account number *** with the mobile number ending in ***On October 12, 2010, that mobile number was moved to her current above-referenced T-Mobile account where the line is still activePlease be advised that on October 12, 2010, when the line was moved over, Ms*** had a balance due of $for services from September 5, 2010, through October 4, On November 5, 2010, a final billing statement generated reflecting a now past due balance of $and current charges of $for prorated service form October 5, 2010, through October 12, 2010, leaving a total balance due of $Note the balance of $is for monthly recurring charges and taxes and fees for service from September 5, 2010, through October 12, 2010, when the line was active under account number ***As the account remained past due it was referred to Specialized Recovery Team on February 5, 2011, for collectionPlease be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned mayThe account may be reported to the credit bureau while a balance remains outstandingIn the Un-carrier experience, on May 18, T-Mobile applied a credit in the amount of $to Ms***’s account *** leaving the account closed with a zero balanceT-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Ms***’s credit report to reflect the changeBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCOscar T*** Executive Response

Revdex.com:i thank Revdex.comb for fast resolution of my problemTMobile shouldliveup to its slogan of customer satisfactionTried sovhard to reasonwith them they had the products howcould they charge me?It is very disappointingHow do you fight such injustice and the stress it caused?Thank you Revdex.com more power and continueto be there for the small folks.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

August 29,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 18, 2017, regarding the above-referenced account
T-Mobile regrets that Mr*** was not satisfied with our previous responseAs previously stated in our response to your office, there were multiple payment arrangements between the dates of February 25, 2017, to July 25, 2017, utilizing www.MyT-Mobile.comPlease be advised, at the time Mr*** set up the payment arrangement, he would have entered his bank information and he was required to accept the terms and conditions of the automatic paymentAdditionally, as a courtesy, T-Mobile sent confirmation of the payment arrangement set as well as sent a reminder text message three days prior, to the mobile number ending in 3609, with the amount of payment to be withdrawn, the last four digits of the bank account information and date the payment would be processedT-Mobile records do not indicate any calls into our Customer Care with concerns regarding the payment arrangements prior to the amount being deducted
Please be advised that the Federal Trade Commission (“FTC”) has a process in place for consumers who are disputing bank transactionsThe bank or credit card account holder must dispute the unauthorized payment(s) through their financial institution directlyAdherence to the FTC process prevents additional unauthorized transactions, enables the financial institution to address the unauthorized transactions fees, and enables the FTC to track identity theft occurrences and keep the public informed on new scamsAs such, Mr*** is advised to dispute the charges with his bank
T-Mobile records indicate that on April 4, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 6S PlusEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installments
The EIP with traoption is available for qualified customers who have an open EIP balance and wish to make a qualifying equipment purchaseEligible customers looking to use EIP to either upgrade the handset that is the subject of their current EIP or purchase a new handset for a new line of service they are adding to their account may matheir current handset to the T-Mobile Return Center for a credit that is then applied towards the open EIP balance
T-Mobile records confirm that the tradevice was not received at the tracenter; as such the tracredit was not issued to the accountMr*** remains responsible for his initial EIP for the Apple iPhone 6S Plus device, as well as the EIP entered into on October 17, for the new Apple iPhone 7Plus device
The Family Allowances feature, available at a cost of $per month, enables customers to establish Parental Line Controls for all subscribers on an accountThese controls allow the customer to manage limits such as usage of minutes and messages, numbers that can be called, numbers that the user can receive calls from, the time of day the handset can be used, as well as and premium services blockingOn April 24, 2017, per Mr***’s request, the Family Allowance feature was added to the account for $per month along with the free Scam ID featureOn August 8, 2017, upon speaking with Mr***, the Family Allowance feature was removedAs a courtesy to Mr***, T-Mobile applied a one-time courtesy credit in the amount of $for the monthly charges for the Family Allowance feature covering the dates of April 25, 2017, through August 8, As of the date of this letter, Mr***’s account remains active with a balance of $T-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Melyssa G***
Executive Response

December 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 4, 2016, regarding the above-referenced account.
We regret that Ms*** had any complications with her recent purchaseAccording to our records Ms*** contacted T-Mobile Customer Care on September 18, 2016, to preorder the iPhone plus with gigabytes (“GB”) of memoryHer order was processed and shipped through UPS and was delivered on October 19, At the time of Ms***’s upgrade of the mobile number ending in ***, T-Mobile provided a day buyer’s remorse period to all Oregon customers that allowed them to use the equipment to see if it met their needs. If the equipment was not acceptable, then Ms*** could return the equipment during that time. It is important to note that when returning the equipment, it must be returned through the original place of purchase, therefore, if the device was purchased through Customer Care and mailed to our customer, the device must be shipped back to receive a refund
Unfortunately, our records do not reflect that Ms*** returned the device during the return periodAlthough, it is T-Mobile’s position that she is now outside the return period, we have offered to allow her to return the device for a full refund and have emailed her a return label which can be printed at home to return the defective phone back for a full refundPlease note that it can take up to days to process her return and credit her account
Additionally, T-Mobile has assisted Ms*** with a purchase of a new iPhone 32GB through our Equipment Installment Plan (“EIP”) programAs Ms*** stated in her correspondence to your office she wanted to take advantage of the Black Friday promotion which ran from November 24, 2016, through November 27, The promotion was available to new and existing customers who changed to the T-Mobile ONE plan or who had the Simple Choice Unlimited with an unlimited data feature and traded in a qualifying fully owned Apple, Samsung or LG phone from any carrier could receive an iPhone 7, iPhone plus, iPhone 6s or iPhone Plus for a discounted price with monthly bill credits
Regrettably Ms*** did not qualify for the promotion based on the rate plan requirements; nonetheless, as a courtesy and in an effort to amicably resolve her concerns, T-Mobile has offered a credit in the amount of $to cover half of the cost of the iPhone purchased on December 9, Ms*** then agreed to a series of monthly installments in the amount of $13.55, which will appear on the first bill following the purchase
In regards to Ms***’s concerns with her mobile number ending ***In her letter to your office, she stated that she would like to also replace the device with a newer modelOur records reflect that Ms***’s purchased an LG Gon August 30, 2016, at a retail locationUpon speaking with Ms*** on December 9, 2016, she indicated that the phone was damaged therefore we are unfortunately unable to accept the device back as a return; however, at the time of purchase, Ms***’s subscribed to our JUMP! featureThe JUMP! feature provides customers all the coverage offered by our Premium Handset Protection (“PHP”) bundle with handset insurance and extended warranty, Mobile Security with Lookout and the benefit of traditheir current device on an EIP for full credit of the remaining balance. Customers enrolled in JUMP! are offered the ability to upgrade to a new device up to two times per month period beginning six months after enrollmentAlthough Ms*** has not yet fulfilled the six months of enrollment, as a final courtesy T-Mobile has made her JUMP! eligible immediatelyPlease note that due to the physical damage on the device, she will be required to file a PHP claim and pay a deductible before credit of the remaining balance will be applied
Finally, regarding Ms*** mobile number ending 8095, our records reflect that on November 4, 2016, she contacted Customer Care to resume the services and also updated the System Identifying Module (“SIM”) cardShould Ms*** need to change the mobile number, she may contact me directly or call Customer Care to complete the change
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christina S***
Executive Response

March 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 24, 2017, regarding the above-referenced accountT-Mobile regrets any inconvenience that Ms*** may have experienced in regards to the Tax Time Switcher offer and appreciates the opportunities to respond to her concerns
Please note that from January 5, 2017, through February 28, 2017, T-Mobile offered an amazing Tax Time Switcher promotion for new and existing customers, such as, Ms***, who activated four new lines of service and ported in her numbers from another carrier on a qualifying rate planWith the activation and subscription to our T-Mobile ONE or Simple Choice Unlimited rate plan with an unlimited data feature, Ms*** was eligible to receive a $pre-paid MasterCard via mail in rebate for each eligible line when they met the aforementioned requirementsAdditionally, customers must submit for the rebates by going online to www.t-mobile.com/promotions within days of activation, enter the ported in mobile number and utilizing the code 17SWITCHERIt is important to note that the rebates will be mailed within eight weeks of submission
T-Mobile records confirm that as of February 16, 2017, Ms*** activated four lines of service and subscribed to the T-Mobile ONE Tax Included, promotional rate plan, which for $130.00, provides the first two lines with unlimited talk, text and data at up to 4G/LTE speeds depending on device capabilityPlease note that all additional lines added after the first two are $each per monthAdditionally, customers are eligible for a $AutoPay discount for each line should they elect to enroll in that service
Please be advised that upon contacting T-Mobile Customer Care on March 25, 2017, Ms*** was advised that all of her mobile numbers that were activated on February 16, 2017, were approved on March 23, 2017, for the Tax Time Switcher promotion; however, rather than receiving four individual pre-paid MasterCard’s for $each she was mailed one pre-paid MasterCard in the amount of $in total to her address of recordPlease note that it may take up to seven to ten business days for receiptT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Shannon R***
Executive Response

November 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 19, 2016, regarding the above-referenced accountT-Mobile regrets any equipment order concerns Mr*** has experiencedT-Mobile records confirm that on October 4, 2016, Mr*** took advantage of our JUMP! On Demand lease program by selecting the iPhone Plus 128GB Jet Black handsetAt that time, Mr*** authorized a capital cost reduction payment of $to be paid by credit cardHowever, due to issues with the credit card provided, T-Mobile was unable to process the orderOn November 23, 2016, as a courtesy to Mr*** and in an effort to amicably resolve this matter, T-Mobile cancelled the above-mentioned order, placed a new order for the iPhone Plus 128GB Jet Black handset through JUMP! On Demand using a different credit card and applied a credit of $to the account for monthly access charges from November 9, through December 8, Mr***’s account currently reflects a credit balance of $T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

August 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 23, 2016, regarding the above-referenced accountWe regret any inconvenience Mr*** or his son has experienced recently regarding his accountIn an effort to continue to provide all T-Mobile customers with the highest quality of service, we periodically review service quality and other network usage patternsWe strive to ensure that T-Mobile customers, wherever possible, are using T-Mobile’s network to handle the majority of their wireless communications needsThis assures customers that their communications experience is the very best we can offer, and permits T-Mobile to offer fair and competitive prices while delivering high quality service to our customersUpon careful review of the usage on Mr***’s mobile number ending in *** prior to cancellation; over several months, T-Mobile found that the majority of the usage was not on the T-Mobile networkIn accordance with the Terms and Conditions of Mr***’s service, T-Mobile elected to discontinue the service for mobile number ending in *** as of August 22, However as we understand the importance of Mr***’s mobile number and the fact that Mr***’s son will be returning to the U.Swithin daysT-Mobile has agreed to reinstate Mr***’s mobile number ending in *** effective August 30, We contacted Mr*** and advised him of this information and he is aware in the event his son will be traveling outside of the U.Sfor a long period of time he will contact T-Mobile to go over available options to avoid any issues in the futureBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCMercedes B*** *** Executive Response

December 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 30, 2016, regarding the above-referenced accountT-Mobile regrets any billing concerns Mr*** has experiencedFrom November 18, 2016, through November 22, 2016, eligible customers who already had, or activated, two voice lines on the T-Mobile ONE or Simple Choice rate plan could get up to two additional lines for freeCustomers will get monthly credits for the cost of up to two lines activated during the promotional window for the lifetime of the lines when they pay for service on at least two voice lines on the accountPlease be advised that the bill credits for the two lines will be applied within two bill cycles of activationT-Mobile records confirm that Mr*** activated four lines of service on November 22, Accordingly, Mr*** qualifies for the above mentioned promotionHowever, since it hasn’t been two billing cycles since Mr*** activated service, the automatic bill credits have not been appliedThe first billing statement issued on November 24, 2016, reflected a balance of $due by December 16, 2016, and consisted of monthly access charges from November 24, 2016, through December 23, Please note that on November 30, 2016, a courtesy credit in the amount of $was applied to Mr***’ accountOn December 2, 2016, in an effort to amicably resolve this matter, T-Mobile issued an additional courtesy credit in the amount of $for monthly access charges from November 24, 2016, through December 23, As of December 6, 2016, Mr***’ account currently reflects a zero balanceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

July 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington *** *** *** *** *** *** ** *** Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 1, 2016, regarding the above-referenced accountPlease be advised that *** *** is an authorized user on *** ***’s T-Mobile accountT-Mobile regrets any Premium Handset Protection (“PHP”) concerns Ms*** has experiencedOur records confirm that Ms*** is using a non-T-Mobile branded iPhone deviceIt should be noted that while an unlocked iPhone from another carrier will work on the T-Mobile network, we are unable to guarantee the full functionality of that device based on certain hardware or software incompatibilities between carriersHistorically, the basic functions of the unlocked iPhone worked on our network; however, certain advanced features may work sporadically or not at allFor customers with non-T-Mobile devices who experience issues with their device, T-Mobile does attempt basic troubleshooting; however, it should be noted that our troubleshooting capabilities with non-T-Mobile devices is limitedOnce our troubleshooting options are exhausted, T-Mobile refers customers with non-T-Mobile devices to the manufacturer of their deviceT-Mobile records indicate that on December 28, 2015, Ms*** added the PHP feature to her mobile number ending in Please note that Ms***’s PHP feature does not cover warranty exchanges on non-T-Mobile branded devices, such as the above-mentioned non-T-Mobile branded iPhone deviceOn July 5, 2016, as a courtesy to Ms*** and in an effort to amicably resolve this matter, T-Mobile agreed to replace Ms***’s non-T-Mobile branded iPhone with a T-Mobile branded iPhone 5s 32GB Gold device at no costMs*** agreed to return her non-T-Mobile branded iPhone directly to my attention within days of the date of this letter at: Executive Response Team Attention: William B*** *** *** *** ** *** ** *** Upon receipt of the handset, T-Mobile will apply a credit to the account in the amount of $for the full cost of the replacement iPhone 5s 32GB Gold deviceT-Mobile recommends that Ms*** return the handset via a traceable carrier and request a tracking number when shippingMs*** should include the account information with the device to ensure proper account creditT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** ext***Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for facilitating this issue on my behalf.Sincerely, *** ***

April 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** *** Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 1, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** Monroy, and that he has designated *** *** as an authorized user of the account
Our records indicate that on May 22, 2016, MsAries upgraded to a Samsung Galaxy SEdge handset under an Equipment Installment Plan (“EIP”)By purchasing T-Mobile equipment, Ms*** receives a one-year Limited Warranty provided by the manufacturer of her deviceDuring the Limited Warranty period, Ms*** is eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a like new replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage
Additionally, as Ms*** indicated in her letter to your office that she took the phone to a Samsung retail location rather than contacting T-Mobile directly we are unable to guarantee the functionality of the repairs on the deviceAfter a review of Ms***’ account our records cannot confirm that the above handset was replaced by T-Mobile via our Handset Exchange programIt important to note that on March 24, 2017, Ms*** contacted our Customer Care regarding her handset issues and requested that a new handset be sent to her as a replacement through our Limited Warranty programPlease note that T-Mobile is unable guarantee a new warranty replacement through our Limited Warranty program
Nevertheless, in an effort to amicably resolve this matter and as gesture of goodwill, on April 4, 2017, T-Mobile has closed out the remaining EIP balance for Ms***’ Samsung Galaxy SEdge handset in the amount of $T-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Cesar R***
Executive Response

August 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 1, 2016, regarding the above-referenced accountT-Mobile is pleased to report that Ms***’s concerns have been addressed and resolved to her satisfaction
T-Mobile regrets any concerns Ms*** may have regarding her account billingT-Mobile records confirm Ms*** agreed to make future dated one-time payment in the amount of $69.02, which would be withdrawn on July 28, 2017, from her credit cardHowever, due to an inadvertent error some future dated payments that were scheduled for July 28, 2017, were not showing as processed causing customers to process a second paymentPlease note that this was the case for Ms*** and on July 29, 2017, Ms*** made a payment of $
Please be advised that T-Mobile has identified all customers with a duplicate payment and will refund the duplicate payment to the customer as soon as possibleOn August 2, 2017, in an effort to amicably resolve this matter, T-Mobile issued a courtesy credit in the amount of $to Ms***’s account which updated her account balance to $Ms*** was then advised that she should expect the funds to post to her financial institution within the next three business daysMs*** did not have any additional concernsT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Robert R***
Executive Response

Complaint: ***
I am rejecting this response because: This months bill is again at $Plus these fools still owe me for overpaying in December and JanuaryI am past the waiting of 1-billing cyclesCredits are not being applied and I am not calling in every month
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
MrB*** is an exceptionally good / kind hearted personFrom our very first conversation, I knew he genuinely wanted to help solve the problem I was having with my account being charged inappropriatelyHe didn't "sugar coat" anything and admitted that the mistake was made by the T-Mobile representative and he not only corrected the problem but went above and beyond my expectationsI am very happy with the resolution provided by MrB*** and very much appreciate his honesty and business ethicsAgain my heartfelt thanks to MrB*** and Revdex.com for helping me with this matterWithout Revdex.com, I would be dealing with this issue for a very long time and, likely, wouldn't have had favorable outcome Sincerely, *** ***

July 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 28, 2017, regarding the above-referenced account
T-Mobile regrets any account concerns Ms*** has experiencedIn an effort to continue to provide all T-Mobile customers with the highest quality of service, we periodically review service quality and other network usage patternsWe strive to ensure that T-Mobile customers, wherever possible, are using T-Mobile’s network to handle the majority of their wireless communications needsThis assures customers that their communications experience is the very best we can offer, and permits T-Mobile to offer fair and competitive prices while delivering high quality service to our customers
Upon careful review of the usage on Ms***’ account for line ending in *** over several months, T-Mobile determined that the majority of the usage has not been on the T-Mobile networkT-Mobile’s Terms and Conditions provide that a device must be used predominantly within the T-Mobile-owned network coverage areaIn accordance with the Terms and Conditions of service, T-Mobile elected to discontinue the service for mobile number ending in ***
In an attempt to mitigate any inconvenience to Ms***, on May 29, 2017, we provided her with an advance notice in order to allow her sufficient time to arrange to find a service provider in the areas that she most frequently uses her mobile phone servicesOur records indicate that the line ending in *** was cancelled on June 25, and the account did not incur additional fees to cancel
Upon speaking with Ms*** she indicated that the usage for her account would not be changing and she would likely continue to utilize the phone more than 50% outside of the T-Mobile networkAs such, Ms*** advised that she will be looking to transfer service to another providerIn an effort to amicable resolve the matter should Ms*** cancel service her final monthly access charges and applicable taxes would be creditedPlease note any open Equipment Installment Plans at the time of cancellation would not be adjusted and Ms*** would remain responsible for equipment charges
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jessica G***
Executive Response

October 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 2, 2015, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the accountT-Mobile is pleased to inform you that we spoke with Ms*** and she confirmed that her concerns have been resolved to her satisfactionT-Mobile regrets any frustration Ms*** has encountered with her equipment and with our Handset Exchange ProgramOur records confirm that on May 23, 2015, Ms*** purchased a new Samsung Galaxy SEdge for both numbers ending in *** and ***By purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by the manufacturer of her devicesDuring the Limited Warranty period, Ms*** is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange ProgramAlternatively, customers can replace their device through a post-exchange program by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageCurrently, Ms*** is only eligible to receive the same model through our Handset Exchange ProgramNevertheless, in an effort to amicably resolve this issue, T-Mobile has mailed Ms*** a new Samsung Galaxy Note 64GB device for both of her above numbersMs*** has been advised that Mr***’s account will be billed $1,for the full cost of the Note devicesT-Mobile has emailed Ms*** a prepaid mailing label and instructed her to return the Samsung Galaxy Sdevices directly to my attention using the mailing labelThe Sdevices must be returned in good condition, without physical or liquid damage no later than October 24, Once the Sdevices are received we will waive the charges for the Note devicesBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at*** *** *** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

March 20,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your c***pondence dated March 10, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has successfully resolved Mr***’s concern to his satisfaction
T-Mobile regrets any concern to Mr*** in regards to his reimbursementT-Mobile records confirm that on March 1, 2017, Mr*** activated his above-referenced postpaid account and purchased two SIM card starter kits to use own devicesRegrettably, T-Mobile was unsuccessful in activate his devices and Mr*** ported his mobile numbers back to his previous carrier closing his T-Mobile account
Please be advised that SIM card starter kits are non-refundable after purchase however, as Mr*** was unable to activate his service T-Mobile agreed to refund him the cost totaling $upon their returnOn March 17, 2017, this refund of $was processed back to Mr*** credit card used for the purchase and should allow up to five days for the refundT-Mobile regrets any inconvenience and confirms Mr***’s account is closed reflecting a zero balance
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Oscar T***
Executive Response

after after Consulting with a representative from T-Mobile, we were able to work out a satisfactory agreement between them and myself and I am pleased to close the matter at this timeThank you to T-Mobile for reaching out and addressing my concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

July 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 15, 2017, regarding the above-referenced account. T-Mobile regrets any inconvenience Mr*** has experienced with the JUMP! On Demand Program (“JOD”)T-Mobile introduced the JOD program to all eligible customers that wanted the freedom to upgrade to the newest handset whenever they wantedThis program offers upgrades per month rolling periodT-Mobile records indicate that on January 30, 2016, Mr*** qualified for and took advantage of our JOD offering with the leasing option of two Apple iPhone 6S Plus handsets and an Apple iPhone 6S handset. On June 23, 2017, Mr*** visited a retail location and elected to participate in a JOD upgrade for the two Apple iPhone 6S Plus handsets and the Apple iPhone 6S handsetHe successfully upgraded the two Apple iPhone 6S Plus handset to two Apple iPhone Plus handsetsHowever, at the time of the upgrade, the Apple iPhone 6S handset was found to have physical damage to the LCD screenIt is important to note that pursuant to T-Mobile’s terms and conditions of the JOD program, the handset must be in good condition with no physical or liquid damage to be eligible for a JOD upgradeShould customers choose to upgrade the damaged handset, they must remit a $damage fee to upgrade Alternatively, Mr*** may choose to utilize the Premium Handset Protection feature (“PHP”), to replace the damaged handset by placing an insurance claim with Assurant. Please note that a one-time deductible of $will be collected upon filing the claim. The replacement handset is then shipped and received the next business day at which point Mr*** could complete the JOD upgrade. On July 11, 2017, Mr*** was made aware of his options to participate in an upgrade for the Apple iPhone 6S handsetRegrettably, Mr*** refused both of the options that were available to remedy the situation Nevertheless, on July 22, 2017, T-Mobile advised Mr*** through email correspondence that as a one-time courtesy we would allow him to return the handset to our office at the address below: T-Mobile Executive Response Attn: Jhayd G*** Menaul BlvdNE Albuquerque, NM T-Mobile recommends that Mr*** return the handset via a traceable carrier and request a tracking number when shipping. Upon receipt of the handset Mr*** will receive a credit of the remaining balance owed on the Apple iPhone 6S handset lease in the amount of $Regrettably, on July 22, 2017, Mr*** has declined the offer. Additionally, T-Mobile respectfully declines to provide additional compensation in regards to Mr***’s concernFurthermore, we have offered an extended period to return the handset for full credit in the amount of $until August 5, 2017. T-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours, T-MOBILE USA, INC Jhayd G*** Executive Response

Tell us why here... February 22, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: B*** *** T-Mobile Authorized User: *** *** Your File No*** T-Mobile Account
No928551137To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 9, 2018, regarding the above-referenced account. Please be advised that T-Mobile records reflect that the Account Holder of record is *** *** and that *** *** has been designated as an Authorized User of the account. T-Mobile has been unsuccessful in reaching Mr*** and as such we will make every effort to address their concerns within this letter. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’ contact with our Customer Care and Retail LocationT-Mobile records indicate that on April 15, 2017, Mr*** qualified for and took advantage of our JUMP! On Demand program (“JOD”) offering with the leasing option of a Samsung Galaxy Shandset for use on his mobile number ending 4649. JOD is a leasing option that allows eligible customers to obtain handsets with a low initial out of pocket cost, known as a Capital Cost Reduction (“CCR”), and by agreeing to pay a partial balance of the device in installments. Should the customer choose to retain the device at the end of the months they are provided with a lease Purchase Option Price (“POP”) to own the device; the POP amount is disclosed at the time of lease signing. Please be advised that Mr*** was not required to remit a CCR; however, he agreed to a series of monthly payments in the amount of $33.00. It should also be noted that Mr*** agreed to a POP in the amount of $to obtain ownership of his handset at the end of his lease term.By leasing T-Mobile equipment, Mr*** received a one-year Limited Warranty provided by the manufacturer of his device. During the Limited Warranty period, Mr*** is eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement options. Under the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage. Our records reflect that Mr***’ mobile number ending shows that he participated in our Handset Exchange program on January 19, 2018, and January 25, 2018. T-Mobile regrets any concern that Mr*** has experienced regarding the loss of data files and photos from his device. It should be noted that as a courtesy, T-Mobile Retail Locations may assist in transferring data from one device to another in an effort to assist our customers while transitioning from one device to another. However, we do not make any guarantee that all files will be transferred nor do we make any guarantee that no files will be lost. It should be noted that T-Mobile’s Terms and Conditions which are available at www.T-Mobile.com further explain our liability with respect to lost data. In Mr***’ letter to your office, in reference to your file number 12620904, he indicates that he is not able to use service with his handset in all areas at all times. We regret any coverage issues that Mr*** and MsGodley have experienced. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors and conditions that may interfere with actual service, quality, and availability. T-Mobile records reflect that on January 15, 2018, Mr*** contacted Customer Care regarding his data speed concerns. Please be advised that Customer Care submitted an inquiry with our Engineering team pertaining to Mr***’ concernsPlease note that at the current time, Mr***’ address on file is served by our 4G and LTE networks using LTE MHz, LTE MHz, UMHz as well as 2G technologies. It should also be noted that on January 16, 2018, T-Mobile’s Engineering team responded to the January 15, 2018, inquiry regarding Mr***’ data speed concerns and confirmed that the area in which Mr*** resides is planned to undergo capacity upgrade and is current scheduled to be available end of March 2018.Although T-Mobile is unable to guarantee service in all areas, we constantly work to further our service availability and coverage. We regret any inconvenience that Mr*** and MsGodley have experienced. Please be advised that as a gesture of good faith, on January 31, 2018, T-Mobile applied a one-time $credit to the above account resulting in a zero balance owed for the February 16, 2018, due date. T-Mobile respectfully declines to provide further account credits or compensation regarding this matter.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Jason A***Executive Response