T-Mobile Usa Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

January 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 17, 2017, regarding the above-referenced accountT-Mobile regrets any concerns Ms*** experience with our insurance and JUMP! programsT-Mobile records reflect that Ms*** purchased a Samsung Note on January 26, By purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by the manufacturer of her deviceUpon review of Ms***’s account, this warranty has been extended as she subscribes to the optional JUMP! featureDuring the Limited Warranty period, Ms*** was eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageOur records indicate on January 13, 2017, Ms*** participated in T-Mobile’s Handset Exchange Program for her Samsung Note Please note the device is currently on backorder and will be processed for fulfilment within business days from the order date on January 13, In an effort to amicably resolve Ms***’s concerns upon speaking with her on January 22, 2017, T-Mobile has sent a replacement Samsung Note device at no cost to Ms***This device was shipped on January 23, 2017, via UPS tracking number *** and should arrive at Ms***’s requested address within three to five business daysT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSharon B*** Executive Response

Tell us why here
January 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
*** *** *** ***
*** *** *** ***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 9, regarding the above-referenced account
We regret any inconvenience Ms*** experienced with her billing statementsT-Mobile records indicate that Ms*** subscribed to our T-Mobile ONE rate plan for $monthly for two lines of service and an additional line of service at $per month not including taxes or applicable feesOur T-Mobile ONE plan provides unlimited voice, messaging and high-speed data serviceAdditionally, the plan includes our Simple Global feature, which gives discounted calling and free unlimited text and data when customers travel to Simple Global countries
It is important to note that on Ms***’s January billing statement, she was charged $1,for 1,minutes of international calls at a rate of $per minute plus applicable taxesAs a gesture of good faith, on January 14, 2016, T-Mobile offered Ms*** a re-rated discounted of $per minute bringing the new amount to $T-Mobile then applied a one-time courtesy bill credit of $Ms*** was advised of and agreed that she would be responsible for all future international calls and their corresponding charges
Please be advised that on November 22, 2017, Ms*** called into Customer Care requesting assistance with turning off her data roamingAt that time, Ms*** stated she was in Tunisia
T-Mobile records indicate that Ms*** was then assessed charges for international calls on her December billing statement in an amount of $Ms***’s Simple Global feature discounted the calling rate to $per minute to Italy instead of the standard rate of $per minute
On November 26, 2017, T-Mobile records confirm that the line of service ending *** was transferred to another service providerOn December 24, 2017, the line of service ending *** was transferred to another service provider leaving the account active with line of service ending *** which was canceled along with the account on January 8, Ms***’s current balance of $1,consists of monthly service charges, international usage charges, equipment charges, taxes and applicable fees is the billing dates from December 10, 2017, to February 9,
In an effort to amicably resolve this matter and as a gesture of good faith, T-Mobile offered Ms*** a bill credit of $Unfortunately, Ms*** declined our offerMs*** account reflects pending adjustments for equipment charges in the amount of $102.81, which will reflect on her February billing statement bring her account balance to $It is T-Mobile’s position that the charges are valid and owedT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** ***

May 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated May 10, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letter
T-Mobile regrets any concerns Mr*** experienced with his billing and we appreciate the opportunity to review and address his concernsMr*** subscribed to our now grandfathered T-Mobile ONE taxes excluded rate plan which provided him with unlimited talk, text, and 4G speed data for $for one line of servicePlease be advised that with T-Mobile ONE, Mr*** receives a $monthly bill credit for each voice line of service that he subscribers to as long as he is enrolled in our optional AutoPay feature
Please note that Mr***’ account is on our ‘bill current’ billing system, which means that he is billed for services in advanceMr***’ billing period begins on the 19th of each month and runs through the 18th of the following month
On January 19, 2017, Mr*** was sent a billing statement in the amount of $for service from January 19, 2017, through February 18, 2017, additional services, EIP charges and taxesThen on February 16, 2017, Mr*** activated and additional line of service and his rate plan was changed to our T-Mobile ONE taxes included rate plan for $for two lines of service
Thereafter, on February 19, 2017, Mr*** was sent a billing statement in the amount of $which consisted of service charges for two lines of service from January 19, 2017, through February 18, 2017, as a result of the previous rate plan changeAdditionally Mr*** was billed service charges from February 19, 2017, to March 18, 2017, additional services, EIP charges and taxesDue to an inadvertent error, Mr***’s account was not rerated and his account was not credited for the service charges from January 19, 2017, through February 18,
Mr*** contacted T-Mobile on March 10, 2017, and was advised that his account would be automatically adjusted by the following bill statementAdditionally, pursuant to Mr*** request, his account was schedule to change to our promotional All In T-Mobile ONE taxes included rate plan for $for two lines of service
Please be advised that on March 19, 2017, Mr*** was sent a billing statement in the amount of $which consisted to service charges for two lines of service from March 19, 2017, through April 18, 2017, and additional servicesAs Mr*** account was not rerated, T-Mobile issued a credit in the amount of $130.00, on May 19, 2017, and as a result, Mr*** account reflects a credit balance in that amountT-Mobile regrets any inconvenience to Mr*** and should he have any additional questions he may contact me directly at the phone number listed below
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Robert R***
Executive Response

August 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 21, 2016, regarding the above-referenced accountPlease be advised that T-Mobile originally responded to Ms***’s concerns in our correspondence to your office dated August 5, 2016, under your file number ***T-Mobile regrets hearing of Ms***’s continues concerns with her equipment insurance claim and the non-return fee assessed to her accountT-Mobile records confirm that Ms***’s mobile number ending in *** was enrolled in the Premium Handset Protection (“PHP”) for the periods from February 1, 2015, through August 2, 2016, when she removed it via myT-Mobile.comFurther review confirms that on April 30, 2016, Ms*** contacted the insurance company Assurant Solutions, Inc(“Assurant”) to file a claim for physical damage on the Samsung Galaxy Note device used under her mobile number ending in ***Further review confirms that after Ms*** remitted payment for the required deductible, Assurant approved the claim with claim ID number *** and a replacement device was shipped to Ms***Please be advised that in each replacement handset box, a set of instructions are provided to inform the customer how to return their non-working equipment and to avoid being charged a non-return feeIn addition, the possibility of a non-return fee is disclosed at the time a claim is processedRecords confirm that Ms***'s billing statement dated July 17, 2016, was assessed a non-returned fee in the amount of $by AssurantIt is important to note that as Ms*** filed a claim for a damaged device, the fee assessed to her account by the insurance provider, was not due to receiving the device with physical damage, but due to no confirmation of returnIn reviewing Ms***’s concerns and correspondence, T-Mobile has confirmed the return of the equipment and on July 30, 2016, a credit in the amount of $was issued to Ms***’s accountMs***’s account currently reflects a balance in the amount of $due by August 9, Please be advised that the credit will be balance impacting once Ms***’s billing cycle closes on August 16, It is also important to note that when a billing cycle closes, it will take three to five days for the system to generate billing statements and to apply any pending creditsAs indicated above, Ms***’s account had a pending credit in the amount of $for the disputed non-return feeRecords confirm that on August 17, 2016, prior to the billing statement to be produced, Ms*** contacted Customer Care requesting a status of her accountPlease note that as at that time, the credit was still processing, and it did not reflect on the account yetCustomer Care reversed the original credit of $issued on July 30, 2016, and manually applied a second one for the same amount of $which impacted Ms***’s balance immediatelyMs***’s account was only billed once for the non-return fee of $on her billing statement dated July 17, Then, on August 22, 2016, records confirm that Customer Care issued an additional bill credit in the amount of $to Ms***’s accountAs of the date of this letter, Ms***’s account reflects a balance in the amount of $due by September 9, 2016, which consists of her monthly service charges for the periods from July 17, 2016, through August 16, 2016, monthly equipment charges, a late payment fee, and applicable taxesOn August 23, 2016, T-Mobile issued a courtesy credit in the amount of $for the late payment fee including taxes updating the account balance to $T-Mobile regrets any misunderstanding and inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMaggie R*** Executive Response

June 24, 2015FILEDELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re:
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondencedated June 15, 2015, regarding the above-referenced account. Please note this is a duplicate to filenumber *** which T-Mobile responded to on June 17, 2015. T-Mobile records confirm that on March 21,2015, Ms*** ported in to T-Mobile the mobile number ending in *** andsubscribed to T-Mobile’s Simple Choice Value Talk, Text and Data rateplan for $per month on the above-referenced account. This rate plan provides Ms*** withunlimited talk, text, and internet with 4G speeds up to 1GB. The account has the JUMP! feature whichprovides customers all the coverage offered by our Premium Handset Protectionbundle (handset insurance and extended warranty), Mobile Security with Lookout,plus the benefit of traditheir current device financed through anEquipment Installment Plan (EIP) for a credit of the remaining EIP balance due,up to one-half of the original retail price of that device for $permonth. Also, the account has anadditional internet feature which provided Ms*** with up to unlimiteddata, 7GB of Hotspot and unlimited radio for $per month T-Mobile records indicate that on March 21, 2015, Ms*** qualifiedfor and took advantage of our EIP offering with the purchase of an iPhone 6Silver 64GB. EIP is a payment optionthat allows eligible customers to purchase handsets by making a down payment atthe time of purchase and agreeing to pay the remaining balance in 24installments. Accordingly, Ms*** was asked to make a down payment in the amountof $including the equipment taxes and agree to a series of monthlyinstallments in the amount of $ All customers who choose to use the EIP option to pay for theirequipment are required to enter into a month financing agreement signed atthe time of the purchase. Although thismonth financing agreement is required and the installments are added to eachmonthly billing statement, customers may choose to pay off their EIP balance atany time by making incremental additional payments or a single payment for thetotal balance. Please note that anyadditional payments reduce the length of time it will take to pay the entirebalance, but will not reduce the amount of any future regular monthly EIPpayments. If a customer has an open EIP and the EIP is ended, any remaining openEIP balance on the account is accelerated and becomes due with the followingbilling statement. Regretfully, due to an inadvertent error, on March 22,2015, Ms***’s EIP was ended. Therefore,the remaining EIP balance of $was accelerated and posted to Ms***’sbilling statement dated March 25, 2015. We regret any inconvenience to Ms***. Nonetheless, on April 28, 2015, T-Mobilereopened Ms***’s EIP for the iPhone Silver 64GB. Please be advised that Ms***’s accountis billed in arrearsT-Mobile records indicate that Ms***’s billingstatement dated May 25, had a balance of $which includedoutstanding past due charges of $from the billing statement dated April25, 2015, monthly recurring charges, features, applicable taxes and fees billedfrom April 25, to May 24, 2015, EIP monthly installment and a $latefee. Please note that on May 26, 2015,payment of $was remitted to the account and on May 29, credit of$for the late fee was posted to the account leaving the account with aremaining balance of $ It is important thatif customers experience any difficulties with the service, that they provide CustomerCare details of the problem, including the date and time and the area(s) inwhich it occurred, including the major cross streets. Please note that this information is criticalto our ability to evaluate and troubleshoot service and coverage issues. Once aware of the situation, T-Mobile canattempt to resolve the issue through network or equipment adjustments. We regret any inconvenience to Ms***regarding her data concerns. It isimportant to mention that should Ms*** continue to experience dataconcerns she may contact Customer Care at *** and request technicalcare assistance regarding Ms***’s data concerns. In an effort toamicably resolve this matter, on June 12, 2015, T-Mobile posted a one-timecourtesy credit of $as compensation to Ms***’s for anyinconvenience regarding this matter, bringing the account to a zerobalance. Based on the foregoing, we respectfully request that this complaintagainst T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, pleasefeel free to contact me at the address below or *** *** *** Very truly yours, T-MOBILE USA, INC. *** ***Executive Response

Revdex.com:I was actually charged $not a flat $but considering the many issues that I have had with T-Mobile, I will accept the amount that they have choose to send meHopefully this time they do what they say there going to do.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

November 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 30, 2015, regarding the above-referenced accountT-Mobile is pleased to report Ms***’s concerns have been resolved to her satisfactionPlease know that T-Mobile takes allegations of employee misconduct, customer privacy and account security seriously and we regret any concerns Ms*** experienced regarding her accountReview of the account confirms that on June 27, 2015, pursuant to Ms***’s request *** *** was added to her account as an authorized userT-Mobile records indicate that on October 24, 2015, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a two accessories at a T-Mobile retail storeEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsBased on a promotion at the time of Mr***’s purchase, he was not required to make a down payment; however, he agreed to pay $11.55, which is for the taxes on the full retail priceMr*** then agreed to a series of monthly installments in the amount of $5.83, which will appear on the first bill following the purchase of the deviceIt is T-Mobile’s position the EIP balance if valid and owedFurther records confirm that on October 26, 2015, *** *** was removed from Ms***’s account as an authorized user pursuant to her requestAs a courtesy and in an effort to amicably resolve this matter, upon T-Mobile’s conversation with Ms*** on November 4, 2015, T-Mobile closed the EIP and agreed to follow up to credit the EIP balanceMs*** advised her concerns have been resolvedT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLizette C*** Executive Response

December 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated December 13, 2015, regarding the above-referenced accountT-Mobile is pleased to advise that we have contacted Ms*** and resolved the matter to her satisfactionT-Mobile regrets any inconvenience Ms*** has experienced regarding issues with her T-Mobile handsetUpon speaking to Ms*** and in an effort to amicably resolve this matter, T-Mobile has offered for Ms*** to return her Samsung Galaxy Note handset to my attention at the following address: *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** Upon receipt of Ms***’s equipment, in an acceptable condition, T-Mobile agrees to credit the remaining amount owed on the Equipment Installment Plan (“EIP”), in the amount of $Doing so will allow Ms*** to purchase new equipment utilizing the handset upgrade offer of her choiceT-Mobile recommends that Ms*** request a return tracking number when shipping the equipment back to T-Mobile, and that she retain a copy of the return tracking number for her records, as we are not responsible for equipment being returned back to usWe ask that Ms*** please include the handset, charger, and her account information within the box to ensure that Ms*** receives the proper credit upon receipt of the handsetPlease be advised that if our final examination of the handset indicates that it has sustained either physical or liquid damage that would void the Limited Warranty, the handset will be returned to Ms*** and the balance will then be considered valid and owedIt is important to note, Ms*** must have the equipment post marked for return no later than days from the date of this letter in order to take advantage of this offerT-Mobile regrets any inconvenience Ms*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

September 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated September 15, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterT-Mobile regrets any coverage issues Ms*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityIn Ms***’s correspondence, she indicates that she is interested in upgrading to the iPhone Please note that in order for customers to be eligible for equipment upgrade, their account must be currentOn September 20, 2016, as a courtesy to Ms*** and in an effort to amicably resolve this matter, T-Mobile issued a credit in the amount of $for monthly access charges from July 9, 2016, through September 8, Ms***’s account currently reflects a balance of $for monthly access charges from September 9, through October 8, As of September 20, 2016, Ms***’s account is no longer past due and she is eligible to perform an equipment upgradeT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meFor the record, TMobile's mailed prepay label did not actually arrive until after all previously described events had taken place, so there are definitely issues in their department that handles thatFurther, given that communication took place on the issue in early September, and a label was provided by email, and the package was acknowledged received by September 10th, they should not have deducted the amount which review of the item was pendingTMobile appears to agree with this, as they have provided compensation for the workflow issues on their sideI am glad that they are fixing their processes so that this won't happen to others in future
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because not only do I not owe T-Mobile any moneyBut, in fact, they owe me money for violating the Fair Debt Collections Practices Act and the Fair Credit Reporting Practices Act by reporting inaccurate information to the major credit bureaus that has negatively harmed my credit. Here are the facts, I wish to clarify:On July 9, 2013, I opened up a T-Mobile account.On July 13, 2013, I went into a T-Mobile store to explain that my iphone got stolen the night before and requested that they deactivate my phone (suspending services) until I recovered it.On July 20, 2013, I contacted T-Mobile informing them that I was unable to find my iPhone and asked them to cancel my services. I was told by T-Mobile that I would not be responsible for the charges since my iPhone was not in my possession and because I immediately notified them after it was stolen. In response to the complaint I filed with the Revdex.com, I received a phone call from Taylor from T-Mobile executive officerTaylor informed me that my iPhone was neither suspended when I went into the story on July 13, and nor permanently closed after my July 20, contact He informed me that T-Mobile continued, to keep my account open (against my wishes) until September 23, and billed me for three full billing cycles despite the fact that I used their services for only three days.Admitting T-Mobile's error in not suspending my on July 13, and not cancelling my services on July 20, as I requested, Taylor offered me a settlement of $68.71.I refused to pay even for the full first month that I did not even useSince T-Mobile did not comply with my requests to close my account and damaged my credit, I have submitted a lawsuit against them and their affiliated collection agency, Enhanced Resource Company, for violating the Fair Debt Collections Act and the Fair Credit Reporting Act.I urge T-Mobile to please cancel the alleged balance, stop incorrectly reporting negative marks to the major credit agencies, and please send me a confirmation letter once this matter is resolved.Failure to comply with this request, will result in a judge resolving this matter on our behalfThank you for your prompt action in this matter
Sincerely,
*** *** ***

April 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account
No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 13, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Mr*** *** experienced in regards to his non-working handsetT-Mobile records confirm that on August 20, 2016, Mr*** *** activated a Puerto Rico postpaid account with one voice line of serviceAt the time of activation, Mr*** *** qualified for and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of an LG GSilver handset
Please note that by purchasing T-Mobile equipment, Mr*** *** receives a one-year Limited Warranty provided by the manufacturer of his deviceDuring the Limited Warranty period, Mr*** *** is eligible to receive an advanced replacement of his device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage
As Mr*** ***’ account is active in a Puerto Rico market, for security purposes, T-Mobile requires all transactions, including Limited Warranty Exchanges to be processed through T-Mobile’s Puerto Rico Customer Care department or retail storesAdditionally, handset exchanges must be shipped to an address located in Puerto Rico
T-Mobile records confirm that Mr*** ***’ billing address reflects a Puerto Rico address while his Eaddress reflects an Ohio addressT-Mobile has advised Mr*** *** that in order to ship to an address in Ohio, he must update his account market and billing address to reflect that of the Ohio addressIn turn, Mr*** *** will be required to update his rate plan to reflect that of one available in the U.Sas Puerto Rico rate plans are not compatible with U.SmarketsMr*** *** has declined this optionTherefore, as T-Mobile is unable to process Mr*** ***’ exchange, Mr*** *** has been referred to the manufacturer of his handset LGMr*** *** may process a Limited Warranty Exchange directly through LG by contacting them at 800-243-T-Mobile regrets any inconvenience to Mr*** ***Should Mr*** *** wish to update his account to a U.Smarket, billing address and rate plan, he may contact me at the number listed below
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana J***
Executive Response

February 9, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** T-Mobile
Account Holder: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 28, 2018, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the account. Additionally, please note upon contacting *** ***, we confirmed that he and *** *** are one and the same. T-Mobile regrets any concerns Mr*** experienced regarding his new Apple Watch S3. Our records confirm on January 25, 2018, Mr*** purchased an Apple Watch Sand activated a new line of service ending in 6833. It is important to note that mobile number ending in was activated on an Apple DIGITS Promo, which is free for three months and $thereafter.Our records show on January 26, 2018, Mr*** contacted T-Mobile regarding ongoing concerns of his Apple Watch Snot functioning. Please be advised Mr*** is currently within the return period to return the Apple Watch S3. Please also note on January 27, 2018, T-Mobile offered Mr*** a courtacy credit of $for the concerns, which he declined. Regrettably T-Mobile was unable to reach Mr*** to discuss the matter further and as necessary continue appropriate troubleshooting. We would like the opportunity to resolve this matter amicably with Mr***; therefore, he may contact me at the number below. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Carolina F*Executive Response

December 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 10, 2016, regarding the above-referenced accountT-Mobile is pleased to have resolved this matter to Mr***’s satisfactionIt is important to note that T-Mobile has been in contact with Mr*** via emailT-Mobile regrets any concerns that Mr*** may have experienced regarding his billingT-Mobile records confirm that Mr***’s billing cycle runs from the 23rd of the month to the 22nd of the following month, with payment due on the 15thPursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due dateCustomers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slipA review of the account confirms that Mr***’s payment that was due on October 15, 2016, was not received on timeT-Mobile provided Mr*** with calls, text messages and a billing notification providing the payment due dateAs payment was not received timely, T-Mobile suspended the account’s ability to place outbound callsAs stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessedTherefore, when Mr*** made a payment on October 24, 2016, and the account was reactivated, the account was assessed a $restore from suspension fee per line of serviceAll T-Mobile accounts are assigned one line as the primary line for the account to receive T-Mobile notificationsAt the time of activation, the first line that is activated is automatically assigned as the primary line on the accountAll customers have the option and ability to register their account and mobile numbers on myt-mobile.comOnce a customer clicks on the “sign up” button they follow the steps on the screen to register and establish the Primary Account Holder (“PAH”) and the primary lineMr*** can also check his balance by dialing #225# and the SEND keyNevertheless, as we want to ensure that our customers are provided the best experience possible, on December 14, 2016, T-Mobile offered to remove the $restore fees including taxes for a total of $Mr*** accepted this offer as of December 15, 2016, via emailPlease note that Mr*** has been credited a total of restore from suspend fees during the history of his account; therefore T-Mobile will no longer credit valid restore from suspend fees and Mr*** has been fully advised on how to prevent account suspension in the futureBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCChris L*** Executive Response

July 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 1, 2016, regarding the above-referenced accountWe are pleased to report that we have resolved Ms*** concerns to her satisfactionWe regret to hear of the billing concerns that Ms*** experiencedAccording to our records, Ms*** contacted Customer Care on March 29, 2016, to pay the balance for her monthly charges as well as the final balance on her Equipment Installment Plan (“EIP”) for the Samsung Galaxy AvantMs*** made a payment of $The payment covered the monthly charges from March 23, 2016, through April 22, Unfortunately our records do not support that Ms*** also requested to have the services cancelled; as such the service remained active and continued to incur chargesMs*** was sent a billing statement dated April 22, 2016, consisting of monthly charges for April 23, 2016, through May 22, On May 12, 2016, Ms*** remitted payment in the amount of $Our records further reflect that on June 30, 2016, Ms*** contacted Customer Care to inquire about the recent statements that she receivedIt was at this time that the representative advised Ms*** that the account was still active and currently had a balance due of $for monthly service charges from May 23, 2016, through July 22, Even though, it is T-Mobile process to cancel the services at the end of the billing cycle, the representative cancelled the service immediately, on June 30, 2016, as requested by Ms***Although, it is T-Mobile’s position that Ms*** was billed accordingly, we have confirmed that there was no usage following March 29, 2016, as such, in an effort to amicably resolve her concerns, we have issued a credit for $205.20, leaving the account closed with a credit balance of $Please note that on July 5, 2016, T-Mobile contacted Ms*** and presented this offer as resolution to her concerns which she has accepted and considers this matter resolved to her satisfactionAs such, T-Mobile has issued a refund for the credit balance to be mailed to Ms***’s address on fileMs*** should expect to receive the refund within seven to ten business daysBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCChristina S*** Executive Response

June 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 23, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience that Mr*** may have experienced regarding his T-Mobile billing and appreciates the opportunity to respond to his concernsPlease be advised that on March 3, 2017, Mr*** activated the mobile number ending in *** and subscribed to the T-Mobile ONE Tablet, promotional rate plan, which for $75.00, provides unlimited data at up to 4G/LTE speeds depending on device capability
This same day, Mr*** elected to purchase an Apple iPad Pro 32GB tablet in silver utilizing T-Mobile’s Equipment Installment Plan (“EIP”)Mr*** remitted a down payment in the amount of $plus applicable taxes on the full retail cost of the tablet and agreed to a series of monthly installments in the amount of $Please note that should a customer elect to terminate their services prior to the completion of the monthly installmentsthe remaining balance will be accelerated to the final billing statement
As of the time of Mr***’s purchase of the new Apple iPad Pro for use on the mobile number ending in *** T-Mobile provided a day return period which allowed him to return to the device for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchaseOur records confirm that on March 14, 2017, T-Mobile records indicate the iPad Pro was received at our return warehouse
On May 2, 2017, a credit in the amount of $was applied towards the cost of the iPad Pro 97, which resulted in a final balance of zeroAdditionally, our records reflect that Mr*** elected to cancel his services for the mobile number ending in *** on May 19, At this time, Mr***s account remains closed with a zero balanceT-Mobile regrets any inconvenience this matter has caused Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Melyssa G***
Executive Response

March 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated February 19, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that Mr***’s concerns have been resolved to his satisfaction
T-Mobile regrets any concerns Mr*** experienced with regards to his final account balanceT-Mobile records confirm that Mr*** canceled his account on January 17, when he ported his mobile numbers to another service providerMr***’s billing cycle ran from the 11th of one month to the 10th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through February 10,
Although Mr*** has advised that he is more than willing to make payment toward the account for the past due balance of $239.52, in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $for last two billing statements dated January 11, and February 11, which were for monthly recurring charges incurred from December 11, through February 10, Mr***’s account is closed with a zero balanceT-Mobile regrets any inconvenience caused to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Lupe C***
Executive Response

December 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 30, 2016, regarding the above-referenced accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contacts with our Customer CareT-Mobile regrets any inconvenience that Mr*** may have experienced with his recent ordersT-Mobile records reflect that Mr*** purchased an LG Ghandset on July 17, for the mobile number ending in *** and an LG Ghandset for the mobile number ending in *** on July 30, By purchasing T-Mobile equipment, Mr*** received a one-year Limited Warranty provided by the manufacturer of his devicesDuring the Limited Warranty period, Mr*** was eligible to receive an advanced replacement of his devices via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageOur records reflect that Mr*** participated in the Limited Warranty exchange program on the following dates: • On August 27, 2015, for the mobile number ending in ***, • On April 12, 2016, for the mobile number ending in ***, • On April 20, 2016, for the mobile number ending in ***, • On June 8, 2016, for the mobile number ending in ***
Please note that the Limited Warranty on both of the handsets mentioned above has now expired and therefore Mr*** is not eligible to receive an advanced replacement of his devices via T-Mobile’s Handset Exchange ProgramT-Mobile records indicate that on November 28, 2016, Mr*** placed an order for a System Identifying Module (“SIM”) card and requested that this order be shipped to him with overnight deliveryPlease note that Mr*** remitted a payment for this order in the amount of $which consisted of the overnight shipping fee and applicable taxesIt is important to note that shipping information provided to customers at the time an order is processed is always approximate, and orders may be subject to backorder or delivery delays based on the available supplyAdditionally, at the time an order is processed, a Customer Care representative may not be able to disclose the status of the handset or in this case SIM card, as it is determined through the order fulfillment department at the T-Mobile National Return Center (NRC)Please be assured that T-Mobile strives to process handset orders in a timely fashion and appreciates Mr***’s feedback regarding his recent SIM card order experiencePlease be advised that on November 30, 2016, T-Mobile applied a credit to Mr***’s account in the amount of $to reimburse the charge for the SIM card orderAdditionally, T-Mobile applied a credit in the amount of $for the inconvenience that this matter caused Mr***In an effort to amicably resolve this matter, on December 9, 2016, T-Mobile applied an additional credit in the amount of $to Mr***’s accountPlease note that Mr***’s account currently remains open with a remaining balance due on December 11, in the amount of $This balance consists of monthly access charges for service provided from November 19, to December 18, 2016, and all applicable taxes and feesMr*** may contact Customer Care directly at 1-800-937-to discuss payment optionsFurthermore, on December 9, 2016, T-Mobile ordered Mr*** an LG Ghandset for the mobile number ending in ***Please be advised that this handset is being provided to Mr*** at no additional cost to him and will include a one-year Limited Warranty provided by the manufacturerWe regret any inconvenience to Mr*** and appreciate his businessBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 1-877-290-ext***Very truly yours, T-MOBILE USA, INCTiffany C*** Executive Response