T-Mobile Usa Inc

May 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 20, 2017, regarding the above-referenced account. T-Mobile regrets that Mr*** has concerns with his final account balance. Mr*** account was activated on February 2, with the mobile numbers ending in *** and ***. Mr*** account was subscribed to our Simple Family Unlimited Talk, Text and Data rate plan for $per month. Mr*** account was billed in advance, the billing period ran from the 3rd of the month through the 2nd of the following month and payment was due each month by the 23rd Mr*** billing statement dated August 2, totaled $and of this balance there was a past due balance in the amount of $for previously billed charges that carried over to this billing as they remained unpaid and new charges totaling $for services billed in advance from August 3, through September 2, 2016, a $late fee and taxes. Since the billing statement dated August 2, 2016, T-Mobile received a payment in the amount of $on August 6, and the final payment that we received was $that was received on September 23, 2016. On October 1, 2016, Mr*** account was suspended from placing non-emergency outbound calls, the account was fully suspended on October 31, and the account as later cancelled on December 9, as a result of non-payment. Please be advised that T-Mobile stops charging monthly access charges once an account becomes fully suspended. When Mr*** account was cancelled, a $account deposit was released and was applied toward the open debt Mr*** final billing statement was dated January 3, and totaled $and was comprised of monthly access charges for services rendered from August 3, through October 31, 2016, late fees, reconnection fees and taxes. T-Mobile mailed all billing statements to Mr*** address of record, which matches the address that he provided in his correspondence to your office On January 31, 2017, the account was referred to a third party collection agency. As stated in our Terms and Conditions, accounts that are referred to a third party collection agency may be charged a one-time collection fee. The amount of a collection fee is determined by the amount of the past due balanceAccordingly, a one-time collection in the amount of $was charged to the account, which leaves the final revised balance at $ It is T-Mobile’s position that the final balance is valid and owed. On April 27, 2017, the account was returned to T-Mobile for the collection of the past due balance although the account may be referred to another third party collection agency should the balance remain unpaid. Since T-Mobile considers the balance valid, we will pursue all of our legal rights and remedies to collect this debt Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is still too high for what we understood the contract to require I still find this process so exhausting giving the fact that we had poor service the entire time with T-mobile and then switching to *** while having to pay full price on their phones, t his is all just too much to afford and handle for me an average consumer trying to fit all this in a family budget Please consider the attached receipt of phones we current obtained from *** and the cost of phones we gave them Sincerely, *** ***

June 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 26, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have regrettably proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’ concerns within this letter
T-Mobile regrets any concerns Ms*** experienced regarding her accountOur records confirm that Ms*** used our JUMP! On Demand (“JOD”) lease program to lease an LG Ghandset and three Apple iPhone handsets, including a rose gold Apple iPhone handset for the line of service ending in ***Ms*** remitted a capital cost reduction payment totaling $349.98, and agreed to an month lease period with monthly payments in the amount of $At the end of the month period, Ms*** would be required to return the handsets to a T-Mobile retail location in good working order, or remit payment for the purchase option price for each handset and retain possession of the handsetMs*** also subscribed to our Premium Handset Protection at the time of her leaseThis feature provides handset insurance for the current device, as well as subsequent devices used on the line of service, as long as the feature remains active on the line of service
As of the time of Ms***’ lease, T-Mobile provided a return period of days from the date of delivery, which allowed her to use the equipment to see if it meets her needsIf the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and cancelation of the JOD lease entered into at the time of the original leaseIn Ms***’ correspondence, she indicated that she returned the rose gold Apple iPhone to T-MobileOur records confirm that on November 23, 2017, Ms*** used our JOD lease program once again to lease a black Apple iPhone handset for the *** line of serviceRegrettably, our records do not indicate that the rose gold Apple iPhone has been received as returned to T-MobileAs such, the JOD leas remained active for the handset
However, in an effort to amicably resolve Ms***’ concerns, on June 5, 2017, T-Mobile closed the JOD lease for the rose gold Apple iPhone handsetAs such, Ms*** will no longer be billed for the deviceMs*** will receive a credit for any charges billed for the handset within five business daysAs the Premium Handset Protection feature is covering the black Apple iPhone handset in use on the line of service ending in ***, T-Mobile respectfully declines any compensation for the Premium Handset Protection featureT-Mobile regrets any inconvenience Ms*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P*** Executive Response

June 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 30, 2017, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms***’s satisfaction
T-Mobile regrets any additional concerns that Ms*** experienced regarding her T-Mobile accountUpon speaking with Ms*** on June 5, 2017, T-Mobile explained that the additional payments totaling $that were made on October 19, 2016, towards the equipment, applied to her open balance owed on November 6, This resulted in Ms***’s billing statement that was due December 6, to reflect a higher balance as it included the equipment related charges for closing the loans on the previous iPhone 6S devices used for the trade-ins in addition to monthly recurring charges, taxes and fees owed from the billing period of November 14, to December 15,
In addition, as Ms*** would have been eligible for $per phone if the correct financing option had been chosen at the point of sale, in an effort to amicably resolve the matter, T-Mobile closed the loans for both of the iPhone Plus devices on mobile numbers ending in *** and ***Doing so will stop future billing of the installments and honor the promotional offer that Ms*** would have received based upon the travalues of both devices and promotional credits
Upon closing them, this left a total of $due to Ms***, which T-Mobile applied to the account in the form of a one-time bill credit, leaving her with a credit balance of $which will be applied to her bill balance that generates on or around June 14, Pursuant to our conversation, Ms*** confirmed that the matter is resolved, and she has no further concernsT-Mobile regrets any inconvenience to Ms*** and we appreciate her business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F*
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, * *** ***

Complaint: ***I am rejecting this response because: Mr. Daniel R*** Called me, I was at work and could not pick up, I called him back Twice left message and my job number and He has yet to contact me back, I emailed him informing him I called and Left messages and still no response, Right now I feel like T-Mobile and their Representatives are playing a gameI will forward the email if It is needed.Sincerely,*** ***

I read the email from Chris P*** stating that I needed to fax the information to her ;the last bill from *** wirelessI faxed the bill to her I have a copy stating that I did fax it to the number she gave me and I don't understand why she never returned my callsI can faxed that bill again but I have to make sure that she's going to be there and she has to call me back to tell me that she received it , because I called her to ask her if she received the fax she never picked up I left a message she never called me back

July 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No*** T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 29, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved this matter to Mr***’s satisfaction
T-Mobile regrets Mr***’s concerns regarding his tablet cost and appreciates the opportunity to respondT-Mobile records reflect that on November 19, 2016, Mr*** activated two Mobile Internet (“MI”) lines of service, ending in *** and ***Mr*** elected to enroll in the Simple Choice North America MI rate plan, which for $per month each line of service, includes 2GBs of high speed data at up to 4G/LTE speeds depending upon device capability
At the time of activation of the MI lines, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Samsung Galaxy Tab E tabletsMr*** was not required to remit a down payment; however, he agreed to a series of 24-monthly payments in the amount of $each for the Samsung Galaxy Tab E tablets
Please note that from November 11, 2016, through November 20, 2016, Mr*** attempted to take advantage of the November Tablet On Us promotional offerRegretfully, due to a backorder status, Mr***’s above mentioned devices were shipped on December 5, 2016, which was outside of the promotional window for the November Tablet On Us offerAs such, Mr*** was not enrolled in the November Tablet On Us promotion
In an effort to resolve Mr***’s concerns, on June 20, 2017, T-Mobile absolved the remaining EIP balance for both of the Samsung Galaxy Tab E tabletsAdditionally, on July 10, 2017, T-Mobile issued a one-time credit in the amount of $consisting of the past three monthly payments for each tabletMr***’s account current reflects a balance of $which consists of monthly access charges, equipment charges, as well as applicable taxes and fees for services between May 14, 2017, and June 13, 2017, and was due in full by July 6, Should Mr*** wish to discuss a payment arrangement or payment options he may contact our Financial Care at 800-937-or by dialing from his handset to discuss themT-Mobile appreciates Mr***’s business and we regret any inconvenience that he may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Alyssa K*** Executive Response

Tell us why here... February 22, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** T-Mobile Account Name: *** *** Your File No*** T-Mobile Account
No***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 12, 2018, regarding the above-referenced account. Please be advised that the account holder of record is listed under the business name *** ***, and that is *** *** is the owner of the account. T-Mobile regrets any inconvenience Mr*** may have experienced in regards to the billing for his account. T-Mobile records indicate that Mr*** is currently enrolled in the Business Simple Choice Unlimited Talk, Text, and Data rate plan for five lines of service for $plus applicable taxes monthly. The sixth line of service on Mr***’s account is billed at $per month plus applicable taxes. The sixth line is also discounted $each month under the This One’s on Us free additional line promotion. T-Mobile records indicate that Mr*** has agreed to the following Equipment Installment Plans (EIP):• On September 25, 2017, an Apple iPhone Plus 64GB device in Gold was financed with a down payment of $and monthly installments of $29.17. • On November 22, 2017, an Apple iPhone Plus 64GB device in Gray was financed with a down payment of $and monthly installments of $30.00.Mr***’s estimated monthly charges including his rate plan, applicable taxes, monthly EIP payments, and the This One on Us promotion, are $183.49. It is important to note this does not include any additional usage charges or fees.Review of the account confirms that the statement dated February 5, 2018, included international charges totaling $6.00. Additionally, due to an inadvertent system issue, Mr*** was charged $for the discount he receives on his sixth line of service under the This One’s on Us promotion. As such, the billing statement posted to the account in the amount of $224.94. Upon speaking with Mr*** on February 13, 2018, we reviewed the above listed monthly charges and his monthly estimated total excluding any additional charges. In an effort to resolve this matter, a $credit was placed on Mr***’s account to offset the system issue. The account currently reflects a balance of $194.94. T-Mobile regrets any inconvenience.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Jessica G***Executive Response

September 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** T-Mobile Account Holder: ** ** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 15, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is ** ** *** ***, and that they have designated Mr*** as an authorized user on the account T-Mobile regrets any concerns that Mr*** may have experienced in regards to handset upgrades. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during any of Mr***’s contacts with Customer Care. Please be advised that the JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout and the benefit of traditheir current device on an Equipment Installment Plan (“EIP”) for full credit of the remaining balance. Customers enrolled in JUMP! are offered the ability to upgrade to a new device up to two times per month period beginning six months after enrollment T-Mobile records indicate that on November 13, 2016, Mr*** purchased two LG Vhandsets for use on the mobile numbers ending in and 5322. At the time of purchase, Mr*** was required to remit a down payment of $plus tax on each handset, and monthly installments of $per device were agreed to. On August 24, 2017, Mr*** contacted Customer Care and ordered three Samsung Galaxy Note handsets. As T-Mobile records indicate that Mr*** did not enroll in the optional JUMP! feature when purchasing the LG Vhandsets, Mr*** is not eligible to trade in his LG Vhandsets for full credit of the remaining EIP balances. Nevertheless, on September 14, 2017, T-Mobile agreed to apply a one-time credit of $to the account in an effort to amicably resolve his concerns. Upon contacting Mr*** on September 17, 2017, Mr*** confirmed that his concerns have been addressed and resolved. T-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Anthony M*** Executive Response Tell us why here

October 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 9, 2015, regarding the above-referenced accountT-Mobile regrets any frustration Ms*** encountered with transferring numbers and Equipment Installment Plans (“EIP”) from her accountOur records confirm that on May 30, 2015, numbers ending in *** *** and *** were transferred from Ms*** account to another account through a Change of ResponsibilityFurther records confirm that Ms*** authorized the transfer of her existing EIP balances totaling $from her account to the other T-Mobile accountUnfortunately, due to a system issue, the full EIP balances were still billed to Ms*** final billing statement as well as the other customers accountAlthough the other customers account is being billed correctly for the EIP balances, Ms*** account should not have shown any final balance charges for EIPOn June 21, 2015, Ms*** final billing statement was mailed to her showing an outstanding balance of $945.13, which includes the remaining EIP charges and monthly access charges through cancellationAdditional records confirm that since payment was not made, on September 18, 2015, Ms*** account was referred to a third party agency, *** *** *** for collection purposesOn October 13, 2015, Ms*** account was transferred to *** *** *** for collection purposesHowever, in an effort to amicably resolve this issue, T-Mobile has applied credits totaling $to Ms*** account to bring her outstanding balance to zeroMs*** account has been removed from collections and any negative information reported to her credit file will be deleted within daysBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

March 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 28, 2017, regarding the above-referenced account. We are pleased to report that we have resolved Ms*** concerns to her satisfaction We regret to hear that Ms*** had any concerns regarding her final balanceT-Mobile has reviewed the account and confirmed that mobile numbers ending in *** and *** were transferred to another service provider on January 20, 2017. The arrangement to transfer the line of service was made directly with Ms***’s new wireless service provider and not with T-Mobile. In fact, T-Mobile’s only involvement in this transaction was to cancel the line of service after Ms***’s new wireless service provider took control of it. In reviewing our records, T-Mobile first received a request to cancel the remaining lines of service on Ms***’s account on January 27, 2017, when Ms*** contacted T-MobileAs such, her number ending *** was scheduled for cancelation on February 8, 2017, the last day of her bill cyclePlease note that pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, Ms*** was billed through February 8, 2017, for all three lines of serviceThis left Ms***’s account closed with a balance of $consisting of monthly access charges and Equipment Installment Plan (“EIP”) payments from December 9, 2017, through February 8, It is important to note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statement. This information is disclosed within the EIP agreement provided at the time of purchase. T-Mobile records indicate that Ms*** agreed to an EIP for the mobile number ending in *** and *** on June 8, 2016, with the purchase of an Apple iPad Mini and Apple iPhone 6s PlusMs*** also agreed to an EIP for mobile number ending *** with a purchase of an Apple iPhone 6s on June 10, When the account was canceled on February 8, 2017, the remaining EIP balance of $1,was accelerated and posted to the final billing statement dated March 8, 2017. It is T-Mobile's position that the remaining EIP balance is valid and owed Nevertheless, an in effort to amicably resolve her concerns, as a courtesy, T-Mobile has issued a credit for $for the monthly access charges from January 27, 2017, through February 8, 2017, plus the late feePlease note that this leaves Ms***’s account closed with a final balance of $1,and her final bill reflecting that her lines are ‘cancelled’ to provide her new service provider Please note that on March 10, 2017, T-Mobile contacted Ms*** and presented this offer as resolution to their concerns which she has accepted and considers this matter resolved to her satisfaction Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

February 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated February 4, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Mr*** satisfactionT-Mobile’s Carrier Freedom offer allows consumers who were previously held back by expensive Equipment Installment Plan (“EIP”) balances, and Early Termination Fees (“ETF”), the opportunity to come to T-Mobile for a better dealUnder the terms of this program, T-Mobile will reimburse consumers’ remaining EIP balance up to $per device traded in, and $per ETF, at the time of activation for up to lines of serviceTo be eligible for this offer, consumers must activate a Simple Choice postpaid rate plan, and at the time of activation, they must potheir current mobile number, traa device that is identifiable as being on EIP with their previous provider and is in good working condition, and purchase a new T-Mobile device at either full cost or on T-Mobile’s EIPT-Mobile confirms that Mr*** purchased four Apple iPhone 5C handsets on a T-Mobile EIPUpon review of Mr*** final billing statement from his previous service provider, T-Mobile confirms $in ETF’s assessedMr*** was provided a $reimbursement card for the ETF’sThere were not any EIP balances viewable for Mr*** three Apple iPhone handsets or his Apple iPhone 4S handset, on the final billing statement providedMr*** did provide a United Parcel Service tracking number indicating a delivery to T-Mobile’s National Return Center on October 29, Mr*** canceled three of his mobile numbers on December 6, 2015, when the numbers were ported to a new service providerOn December 9, 2015, the fourth mobile number was canceled manually, at Mr*** requestThe final balance of $includes monthly recurring charges, T-Mobile EIP charges and applicable taxes dating to the December 5, 2015, billing statementIn an effort to resolve this matter amicably, T-Mobile has agreed to credit the $853.27, balance in fullThe canceled account reflects a zero balanceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCPancho Q* Executive Response

Tell us why here
June 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** Your File No***
To Whom It May Concern:
T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated June 14, 2017, regarding the above-referenced file number
We regret any concerns Mr*** has in reference to his T-Mobile refundT-Mobile records indicate on June 5, 2017, Mr*** purchased a T-Mobile SIM starter kit in the amount of $21.60, to utilize in his *** handset with T-Mobile’s networkT-Mobile has confirmed Mr*** did not activate a T-Mobile account with his new SIM starter kit
In addition, on June 12, 2017, Mr*** had two charges in the amount of $45.68, debited from his bank account from T-Mobile for new T-Mobile Prepaid servicesHowever, when Mr*** attempted to utilize the T-Mobile service in his *** handsets he was unsuccessful due to the handsets being locked by *** Please be advised that per T-Mobile’s Terms and Conditions “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.”
Nevertheless, in order to amicably resolve Mr***’s concerns T-Mobile has issued a onetime refund in the amount of $112.96, to Mr***’s bank account and the funds will be available within one to three business daysWe regret any inconvenience to Mr*** and hope to serve him again in the future
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christopher P*** Executive Response

February 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ***s Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 3, 2016, regarding the above-referenced accountWe are pleased to report that we have resolved Ms***’s concerns to her satisfactionAs indicated in our February 3, response, our records confirm that Ms*** utilized our Equipment Installment Plan (“EIP”) program on November 6, 214, with the purchase of a Samsung Galaxy ShandsetMs*** took advantage of our EIP program once again on December 11, 2015, with the purchase of an Apple iPhone 6SAs the EIP for the Samsung Galaxy Sremained active at the time of Ms***s’ December 11, purchase, she continued to be billed for both handsetsMs*** has accepted our previous offer of resolution and has returned the Samsung Galaxy Shandset to our office as of February 8, As offered in our previous response, in an effort to amicably resolve Ms***’s concerns, on February 8, 2016, T-Mobile closed the EIP for the Samsung Galaxy Shandset, which had a remaining balance of $Ms*** will no longer be billed for the Samsung Galaxy ShandsetAdditionally, on February 8, 2016, T-Mobile issued a credit to Ms***s’ account in the amount of $50.80, for the two EIP installments billed to her account since her December 11, purchaseMs***s’ account remains active, with a credit balance of $T-Mobile regrets any inconvenience Ms*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCChris P*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, it should not have take a month and a half and filing a complaint to get my money back.
Sincerely,
*** ***

Complaint: ***In reference to the above complaint number, here is the account#, ***, under the business name of ***I thought all information was filled out already by the time when I submit the complaint. For your need, the phone number linked to this account are below:***
I am rejecting this response because:
Sincerely,
*** **

Complaint: ***
I am rejecting this response because: The company reached out to me via email on March 18thI responded to the company's email by contacting the person listed in the email. On March 21st I left her a voicemail message. I never heard back from her
Sincerely,
Jodyann B***

August 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence
dated August 6, 2016, regarding the above-referenced file numberT-Mobile regrets any billing concerns Ms*** has experiencedPlease be advised that on August 9, 2016, T-Mobile contacted Ms*** via email and asked her to contact us to provide her Social Security Number in order to locate the account she is disputingMs*** replied stating that she would contact our office to provide the requested information as she did not feel comfortable sending the information via emailOnce Ms*** contacts our office and provides her Social Security Number, T-Mobile will resolve her concerns to her satisfactionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

June 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No*** T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 30, 2017, regarding the above-referenced account
T-Mobile regrets Ms*** concerns and we appreciate the opportunity to respond to her concerns related to the billing on her T-Mobile accountOur records reflect that Ms*** activated two new mobile internet lines of service on November 18, 2016, and attempted to take advantage of the following promotions:
• Friends and Family
• November Tablet On Us
As can be expected, there are several eligibility requirements for each of the above promotions; some of these requirements were met and others were not
To begin with, our records reflect that Ms*** met all of the requirements for the Friends and Family offer as she activated two new mobile internet lines during the promotional period, for which she is receiving the expected monthly bill creditsThose bill credits are reflected on page three of her billing statements
Regretfully, Ms*** did not meet all of the requirements for the November Tablet On Us for the mobile internet lines
In an effort to amicably resolve Ms*** concerns, T-Mobile removed all equipment charges associated with the November Tablet On Us offer totaling $Please note this allowed Ms*** to keep the equipment without incurring monthly equipment charges for her Samsung Tab E, LG G Pad, and all accessories purchased on November 18,
It is important to note upon speaking with Ms*** on June 1, 2017, she has confirmed that T-Mobile has resolved her concernsT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Sharon B*** Executive Response