T-Mobile Usa Inc

Revdex.com:Although I do accept the response provide from T-Mobile, it is unfortunate that in the listing of events that occured this response does not reflect the months of me contacting T-Mobile to resolve their billing issue so I could go back to receiveing an accurate bill months, over hours spent on phone calls without one single representative taking action, following up or any resolution what so ever Also, seriously aggressive treatment at the store by the Manager months of trying to get T-Mobile to simply correct my billing Without any resolution I terminated with them Until the Revdex.com filed this complaint with the there had been zero follow up I think every customer deserves appropriate service however, a customer of years should have certainly been given decent attention
Ihave reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely, *** ***

July 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 3, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience to Ms*** regarding her efforts to cancel a newly activated T-Mobile accountOn April 19, 2017, Ms*** contacted T-Mobile’s Telesales team via telephone and activated two lines of serviceHowever T-Mobile records do not indicate Ms***’s T-Mobile account was canceled until May 29, 2017, when she contacted Customer Care to dispute a billing statement received
As no usage was found on Ms***’s T-Mobile account, on July 3, 2017, T-Mobile applied credit of $which represented the monthly recurring charges assessed to her account from April 19, through May 29, As such, Ms***’s account remains closed with a zero balanceWe regret any inconvenience to Ms*** and hope to serve her again in the future
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Martin G*** Executive Response

October 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 21, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience that Mr*** may have experienced regarding his prepaid phone purchase and the return processAlthough Mr*** utilizes the aforementioned postpaid account, the equipment he references in his correspondence is intended for prepaid servicePlease be advised that per the Terms and Conditions that were agreed upon at the time of purchase, “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” Nevertheless, in an effort to amicably resolve Mr*** concerns, T-Mobile has advised Mr*** to return the handset along with the sales receipt to the address included below, and upon receipt of the handset, we will issue a refund via a prepaid debit cardT-Mobile USA, IncExecutive Response Attention: Ruben A*** Menaul BlvdNE Albuquerque, NM T-Mobile recommends that Mr*** request a tracking number when shipping as T-Mobile is not responsible for equipment being returned back to T-MobileWe ask that Mr*** please include the handset, battery, charger and his account information within the box to ensure proper creditPlease be advised if the full kit is not returned (I.E., missing a battery or charger) a $restocking fee will be deducted from the credit offered aboveIf the device has sustained either physical or liquid damage that would void the Limited Warranty, the equipment will be returned to Mr***In order to take advantage of this offer, Mr*** must have the equipment postmarked for return no later than November 15, Please note that Mr*** account remains active with a balance of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCRuben A*** Executive Response

Complaint: ***I am rejecting this response because the statements made in the response from T-Mobile of 1/are not correct:
1) Contrary to what was stated in the response the payment of $WAS debited to my husbands credit card and is still pending the issuance of a credit from T-Mobile(A copy of the bank statements was sent on 1/at 9: 31am to the e-mail of Ms***);
2) In addition my T-Mobile phone account is now showing a charge of $which was obviously never authorized since the method of payment on the original order was by credit card and the card was in fact debited;
Therefore instead of resolving the issue I have now been charged TWICE for a phone that I do not haveIn addition my account statement now shows a past due balance and threatens disruption of serviceHOW DOES THAT RESOLVE THE ISSUE?
I therefore request that T-Mobile immediately issues a credit for $to my husbands credit card AND cancels the unauthorized charge to my T-Mobile account.
Sincerely,*** ***

May 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** J***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 19, 2017, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Mr***’s satisfaction
T-Mobile regrets any additional concerns that Mr*** experienced regarding his T-Mobile accountUpon speaking with Mr*** on May 25, 2017, T-Mobile informed Mr*** of how he can confirm the closure of the Equipment Installment Plans (“EIP”) associated with the Samsung Galaxy SEdge devices, the LG Aristo device, as well as the accessoryMr*** was also informed on which pages the balances reflect on his billing statement dated May 21, 2017, www.t-mobile.com, and his T-Mobile application which he can review from his devicePursuant to our conversation, Mr*** confirmed that the matter is resolved and he has no further concernsT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F*
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

August 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 9, 2016, regarding the above-referenced accountWe regret Mr***’s concerns regarding the above-referenced accountOn February 19, 2016, T-Mobile records confirm Mr*** activated the account on T-Mobile’s Simple Choice Family Match Unlimited Talk Text + Data lines Promo rate plan for two lines ending in *** and ***Please be advised that the account was cancelled on April 11, 2016, for non-payment, leaving a final account balance of $As the balance of $remained unpaid, on May 19, 2016, Mr***’s account was referred to a third-party collection agency, Diversified Consultants, Incorporated, and assessed a collection fee of $This fee brought the account balance to $On May 28, 2016, the account was then transferred to T-Mobile’s financial collection teamUpon speaking with Mr***, he indicates never requested the activation of this accountPlease be advised T-Mobile records confirmed no usage was found on the accountIn an effort to amicably resolve Mr***’s concerns, T-Mobile offered to credit the account in full, bringing the account to a zero balanceT-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Mr***’s credit report to reflect the changeT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCKimo C*** Executive Response

January 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 1, 2017, regarding the above-referenced accountPlease note that Mr*** is listed on Mr***’s account as an authorized user and is able to discuss account detailsT-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Mr*** may have encounteredT-Mobile appreciates the feedback Mr*** has provided as it allows us to take the necessary steps to improve future customer experiencesBeginning on November 18, and ending on November 22, 2016, T-Mobile offered the Friends and Family Lines On Us promotionDuring this period, customers who had or activated two voice lines on the T-Mobile ONE rate plan or an eligible Simple Choice rate plan were able get up to two additional lines for freeCustomers will get monthly bill credits for the cost of up to two lines activated during the promotional window for the lifetime of the lines; please note the account must meet the necessary requirements including a minimum of two active voice lines and remaining subscribed to a qualifying rate planThis promotional offer is not able to be combined with additional promotions and there is a limit of two free lines per accountBill credits will be applied within two billing cycles of activation and are retroactive; i.eif credit is not applied on the first bill, two credits will appear on the second billMr***’s T-Mobile account is subscribed to an eligible Simple Choice rate plan and at the start of the promotional period, had a total of five active voice lines making it eligible for the offerOn November 22, 2016, two orders were placed to activate a new voice line as well as a new mobile internet linePlease note that the lines were activated on November 27, and November 28, which is outside the promotional period and therefore the lines are not eligibleNevertheless, in order to provide Mr*** with a truly Un-Carrier experience, T-Mobile has taken the necessary steps to enroll the account in the offerThe account billing cycles begins on the 28th of each month and therefore these lines were activated fewer than two billing cycles ago, so it is still within the standard timeframe for the credits to begin to appearTo add an even more improved experience, T-Mobile has applied a temporary adjustment of $to the account which is equivalent to approximately three months of promotional creditsPlease note that the $credit is a lump sum and has immediately impacted the account balance resulting in a revised balance of $It is Mr***’s responsibility to ensure he makes his monthly payments in full, which average approximately $per month, in order to avoid unexpected monthly balancesT-Mobile will revisit Mr***’s account after March 28, to confirm the promotional credits have been applied and the $temporary adjustment will be reversed at that timeBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLiana G*** Executive Response

Complaint: ***
I am rejecting this response because: I have not received written proof that my balance is $and I have not received the debit cardI will not close this complaint with out that being met because T-Mobile has told me things have been settled and then two weeks later no one in the company would have any clue what was settled
Sincerely,
*** ***

June 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated June 2, 2016, regarding the above-referenced accountT-Mobile regrets any issues Mr*** may have experience with his service availabilityPlease be advised that on June 3, 2016, T-Mobile contacted Mr*** at the contact number he provided in the correspondence to your officeAt that time Mr*** advised us that he had not filed a complaint with your officesIf Mr*** has any concerns, T-Mobile would like the opportunity to speak with Mr*** and work toward an amicable resolutionWe request that Mr*** contact me directly at the number below to discuss this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMaggie R*** Executive Response

Complaint: ***I am rejecting this response because:
First of all, you only called me once and left a voicemailYou emailed me and I immediately responded to you, have the copy of the email and can forward it to youI do not want to pay late fees that are related to your lateness in adjusting the bills even after several emails and calls, which is why I did not pay yetAnd I still don't know if you credited me since August for all the bills I already paid where I was getting charged for this iphone 5sI replied to Brandon, you can email me directly pleaseThank you
Sincerely,*** ***

November 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 8, 2016, regarding the above-referenced accountT-Mobile is pleased to have resolved this matter to Ms***’s satisfactionT-Mobile regrets any concerns that Ms*** may have experienced regarding her serviceMs***’s letter to your office, she indicates that she is not able to use service with her handset in or around her homeUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityT-Mobile is always working to improve its coverage, and we regret any service issues that Ms*** may have experiencedAlthough the coverage map at www.T-Mobile.com does not guarantee service availability, it predicts and approximates our wireless coverage area outdoors, which may vary from location to location and may change without noticeT-Mobile has verified the address on Ms***’s account and based on the coverage map, confirms that her account address is in a good coverage area with a few known issuesT-Mobile records confirm that on November 1, 2016, T-Mobile filed a Trouble Ticket in regards to the service issuesEngineering recommended a replacement of the deviceOn May 13, 2016, T-Mobile sent Ms*** a 4G LTE Cell Spot Signal BoosterThe T-Mobile Signal Boosters are a group of unique and simple solutions that that improve a customer's in-home coverage, enabling them to make better voice and data connections while in their homeOur Signal Boosters have been found to boost coverage to approximately 3,square feet and on average, triple a customer’s in-home network performanceT-Mobile records confirm that Ms*** returned the device as this did not resolve her issueIf Ms*** continues to experience any difficulties with the service, we request that she provide to Customer Care details of the problem, including the date and time and the area(s) in which it occurred, including the major cross streetsPlease note that this information is critical to our ability to evaluate and troubleshoot service and coverage issuesOnce aware of the situation, T-Mobile can attempt to resolve the issue through network or equipment adjustmentsNevertheless, as we want to ensure that our customers are provided the best experience possible, on November 16, 2016, T-Mobile has offered to replace Ms***’s iPhone with a brand new iPhone 32GB Rose Gold at no costMs*** has agreed and accepted this offer to amicably resolve this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCChris L*** Executive Response

Tell us why here
March 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile
Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 2, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the account
T-Mobile regrets to hear of Mr***’s concerns regarding his JUMP! upgradeT-Mobile records confirm that on October 15, 2016, Mr*** participated in T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone PlusHe was not required to remit a down payment but did agree to monthly installments of $for his deviceAs part of his JUMP! upgrade he agreed to return his Samsung Note and upon receipt and verification T-Mobile would remove the remaining EIP balance for the Samsung Galaxy Note Regretfully T-Mobile has no record of receiving Mr***’s Samsung Galaxy Note at our warehouse
Nevertheless, in an effort to amicably resolve this matter, on March 3, 2017, T-Mobile applied a credit in the amount of $for the remaining EIP balance associated with the Samsung Galaxy Note Furthermore, T-Mobile applied a credit in the amount of $for the last five monthly installments Mr*** has paid for the deviceMr***’s account now reflects a remaining balance of $for the remainder of the charges reflected on the billing statement dated February 21,
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S*** Executive Response

October 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 7, 2015, regarding the above-referenced accountT-Mobile is pleased to report that Mr*** concerns have been resolved to his satisfactionT-Mobile regrets any issues Mr*** experienced in regards to his final billing statementT-Mobile records indicate that on April 18, 2015, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy S32GB Edge handsetAt the time of Mr*** purchase, he was not required to make a down payment; however, he agreed to pay $56.73, which is for the taxes on the full retail priceMr*** then agreed to a series of monthly installments in the amount of $32.49, which appeared on the first bill following the purchase of the deviceThe amount of $that Mr*** references in his correspondence, is for his monthly access charges, monthly EIP charge, and taxes and fees for the billing cycle from September 8, through October 7, On September 29, 2015, T-Mobile received a payment of $129.65, reducing the account to a zero balanceWe regret any misunderstanding about this balanceOn October 2, 2015, upon contacting our Customer Care department, Mr*** canceled his accountAs the account was billed one month in advance, and Mr*** had already paid through the end of his billing cycle, T-Mobile applied a credit of $for the prorated charges from October 2, 2015, the date of cancelation, through October 7, 2015, the end of the final billing cycleThis credit impacted the following billing statement dated October 8, It is important to note however, that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseWhen the account was canceled on October 2, 2015, the remaining EIP balance was accelerated and posted to the final billing statement dated October 10, 2015, totaling $The $credit mentioned above, reduced Mr*** final balance to $for the remaining EIP chargeIt is T-Mobile's position that this balance is valid and owedNevertheless, in an effort to amicably resolve the matter, although it is outside the allotted 14-day return period, T-Mobile will allow Mr*** to return the handset, within days of this letter, directly to my attention at: Executive Response Attention: Diana J*** *** *** *** ** Albuquerque, NM Upon receipt of Mr*** handset, T-Mobile will apply a courtesy credit of $601.76, reducing the account to a zero balanceT-Mobile recommends that Mr*** request a return tracking number when shipping the equipment back to T-Mobile as we are not responsible for equipment being returned back to usWe ask that he please include the handset, battery, charger and his account information within the box to ensure that he receives the proper credit upon receipt of the handsetPlease be advised that if our final examination of the handset indicates that it has sustained either physical or liquid damage that would void the Limited Warranty, the handset will be returned to Mr*** and the balance will then be considered valid and owedMr*** has accepted this as a resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCDiana J*** Executive Response

August 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated August 18, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience Ms*** has experienced with her coverage and dropped callsT-Mobile understands the importance of having reliable cell phone coverage and as such, T-Mobile has examined Ms*** claim furtherIn our review, T-Mobile shows that Ms*** should expect excellent coverageT-Mobile has previously reviewed Ms*** concerns on August 12, 2015, and could not duplicate her concerns with dropped callsIn a further effort to research Ms*** concerns, our office contacted our local engineering team and found that Ms*** area is actively going through modernization which may impact her calling serviceT-Mobile has reviewed this information with our engineering team and has found that the modernization should take three months for completionT-Mobile reviewed the billing statements from May 9, through August 8, and over the course of those three months, Ms*** used an average of 3,minutes with calls as long as minutes, sent and received multiple text messages and used an average of gigabytes of dataAlthough Ms*** coverage may be partially impaired, it is T-Mobile’s position that Ms*** is able to utilize the serviceHowever in an effort to amicably resolve this matter, T-Mobile has applied a one-time adjustment in the amount of $138.27, which represents a pro-rated credit for Ms*** monthly recurring chargesPlease note that this credit reduced the balance on the account to $387.59, which is due on or before September 1, T-Mobile regrets any issues Ms*** had while attempting to obtain a new T-Mobile SIM card at the original retail store visitedHowever, when replacing a SIM card, T-Mobile will normally destroy the SIM card in order to avoid reuse by a different customerPlease note SIM cards do not store any personal information such as financial institution account numbers, login ID’s for social media or online stores such as ***Although it is unfortunate Ms*** third party *** account was accessed without her consent, T-Mobile SIM cards would not store her login information to the card directlyLastly, T-Mobile records indicate Ms*** ordered a replacement Apple iPhone Plus on August 5, 2015, which was delivered on August 11, per UPS tracking number ***Normally, included with a Limited Warranty exchange customers will receive a return labelIn an effort to resolve this matter, on August 17, T-Mobile sent a return tracking label via emailBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCMartin G*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

February 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 23, 2017, regarding the above-referenced account. We are pleased to report that we have resolved Ms***’s concerns to her satisfaction
We are sorry to hear that Ms***’s vehicle was broken into and that her T-Mobile accessories are stolenHowever it is important to note that accessories, regardless of how purchased, at full cost or through our Equipment Installment Plan (“EIP”), are not covered through the Premium Handset Protection (“PHP”) bundle, which provides insurance and extended warranty to the handsets
Our records confirm that Ms*** purchased the Samsung Circle Bluetooth Headset on December 7, 2014, through EIP, which has since been paid in fullOur records also confirm that on July, 21, 2015, Ms*** purchased a JBL Charge Plus through EIP, with a balance of $Although, it is T-Mobile’s position that Ms***’s stolen accessories were not covered by the PHP bundle, as a courtesy, we have issued a $credit towards her account to close out the outstanding balance of the JBL Charge Plus EIP and applied a $credit towards her account, leaving the account active with a current balance of $for monthly charges and EIP payment through January 4,
Regarding Ms***’s security concerns, it is important to note, that T-Mobile takes account security seriously. T-Mobile’s account verification policy states that if an account has a password, it is the first piece of information that is requested by Customer Care to gain access to the accountIf the customer does not have a password or does not remember the password, then Customer Care will request that the caller verify the last 4-digits of the Social Security numberThere are only few exceptions to this verification processOne such example is when a potential customer is calling to complete a Change of Responsibility (“COR”) once the authorization was already received by the account holderWe apologize that Ms*** and the potential party accepting the COR was once again asked to verify the account and will ensure that feedback and coaching is provided and appreciate her providing her experiencePlease note that on January 26, 2017, T-Mobile contacted Ms*** and presented this offer to address her concerns which she has accepted and considers this matter resolved to her satisfaction
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christina S***
Executive Response

April 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 31, 2017, regarding the above-referenced accountWe are pleased to report that upon speaking with Ms***, she confirmed that this matter was resolved to her satisfaction
T-Mobile regrets Ms***’s concerns regarding her above-referenced accountUpon speaking with Ms***, she confirmed that her concerns were specific to the international data roaming charges assessed on her most recent billing statementOur records confirm that on January 17, 2017, Ms*** requested to reduce the monthly cost of her Mobile Internet (“MI”) line of service ending in Accordingly, T-Mobile agreed to change Ms*** to the $MI On Demand rate plan which receives a $monthly discount as the account is active with a voice line of service
Review of the account confirms that the most recent billing statement dated March 10, included international roaming data access charges totaling $for the MI line of service ending in while in use in CanadaIt is T-Mobile’s position that the international roaming data access charges are valid and owed
However, as a one-time courtesy and in an effort to amicably resolve this matter, T-Mobile agreed to waive the $assessed international roaming data access charges which has left Ms***’s account with an $credit balancePursuant to Ms***’s request, the rate plan for the MI line of service ending in was changed to the $Simple Choice North America MI 2GB rate plan which includes data roaming in CanadaPlease note that Ms*** will continue to receive a $discount for her mobile number ending in T-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Alberto V*** Executive Response

June 29, 2015FILEDELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: *** Your File No*** T-Mobile Account No*** ToWhom It May Concern: T-MobileUSA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 9, 2015,regarding the above-referenced accountT-Mobile regrets that Mr*** feelsthat our investigation is not sufficient to resolve the concerns presented inhis letter to your agency; however his correspondence provides no newinformation that would warrant reconsideration of our stance regarding thismatter As stated in our letter datedJune 11, 2015, T-Mobile records reflect that Mr*** participated in theLimited Warranty Exchange process on April 26, 2015, for the Sony Xperia Z1device, upon receipt we examined it and it was found to have sustained liquiddamage which is not covered under the warranty Although we troubleshoot the handsets prior toperforming a handset exchange pursuant to the above policy, this is not thefinal exam. Upon receipt of thenon-working handset, we have trained technicians who dismantle and examine thehandsets. A warning of the possibilityof an out-of-warranty fee was read to and agreed to by Mr*** at the timeof the exchange. This information isalso in the user’s manual and in the material that accompanies the replacementhandset T-Mobile appreciates Mr***’sdocuments that were provided to your office regarding images of a device However based on the above information it isT-Mobile’s position that the out-of-warranty fee was validly assessed to Mr.***’s T-Mobile account In effort to amicably resolvethis matter T-Mobile applied a one-time courtesy credit of $for the out-of-warrantyfee and applicable taxes on June 11, T-Mobile regrets any inconvenienceto Mr*** regarding this matter. Basedon the foregoing, we respectfully request that this complaint against T-Mobilebe closed. Thankyou for bringing this matter to our attention. Should you have any further questions, please feel free to contact me atthe address below or *** *** *** Verytruly yours, T-MOBILEUSA, INC. Luv***ExecutiveResponse

October 6,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 28, 2017, regarding the above-referenced accountT-Mobile has confirmed that *** *** *** and *** * *** are one in the same
T-Mobile regrets that Mr*** has concerns with his final balance of $which has been transferred to our third-party collection agency, Diversified Consultants IncAs stated in our response to your office dated September 28, 2017, Mr*** activated a postpaid account on December 3, Please note that the account was not part of our pay as you go serviceThe account was subscribed to our Simple Choice North America Unlimited Talk, and Text rate plan for $Mr*** subscribed to the gigabyte (“GB”) data feature for $for his line ending in Additionally, Mr*** subscribed to the Simple Choice North America Mobile Internet 6GB rate plan for $for his Mobile Internet (“MI”) line ending in
It is important to note that on March 4, 2016, pursuant to Mr***’s request, T-Mobile cancelled his line ending in However, Mr***’s account remained active with the MI line ending in Our records do not indicate Mr*** contacted T-Mobile to request cancellation of line ending in As such, on April 12, 2017, Mr***’s account was cancelled for non-paymentPlease note the last payment T-Mobile received from Mr*** was on December 28, 2016, in the amount of $
The final billing statement dated May 5, 2017, reflected a past due balance due of $It is important to note that Mr*** was not billed for monthly access charges during this billing period due to the cancellation of the account
After Mr***’s account was cancelled, T-Mobile’s Financial Care Department attempted to contact Mr*** in an effort to resolve his outstanding balanceAs T-Mobile’s internal collection efforts were unsuccessful, on June 5, 2017, Mr***’s account was referred to a third- party collection agency, Diversified Consultants Incfor further collection effortsIn conjunction with the attempt to collect the outstanding balance, Mr*** was billed an outside collections fee of $18.70, bringing the balance on the account to $It is T-Mobile’s position that Mr*** was billed appropriately and the balance is considered valid and owing
Nevertheless, in an effort to amicably resolve Mr*** concerns upon speaking with him on October 4, 2017, T-Mobile has credited the balance of $as a courtesy, resulting in a zero balanceAdditionally, T-Mobile has instructed the collection agency to delete derogatory credit reporting and cease collection effortsPlease note that removal of derogatory credit reporting may take up to ninety daysT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Sharon B*** Executive Response