T-Mobile Usa Inc

Complaint: ***
I am rejecting this response because: I asked the collection agency to provide me with documentation verifying this account with my signature and this was not provided, I was just provided a bill which does not confirm these charges belonging to me
Sincerely,
*** ***

January 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ***-*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated January 2, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Ms***-*** and she confirmed that her concerns have been resolved to her satisfactionT-Mobile regrets any concerns Ms***-*** experienced with upgrading her daughter’s equipmentT-Mobile records confirm that on October 21, 2016, Ms***-*** visited a T-Mobile retail store and purchased an iPhone for mobile number ending in *** on her accountMs***-*** elected to finance the iPhone through the Equipment Installment Plan (“EIP”) wherein she agreed to pay a $down payment and an upgrade support charge plus taxes, totaling $up front, and agreed to pay for the remaining cost of the iPhone totaling $in monthly installments of $and one final installment of $Please note that Ms***-*** had financed a Samsung Galaxy Sthrough EIP for mobile number ending in ***At the time of the iPhone purchase, Ms***-*** traded in the Samsung Galaxy Stoward the purchase of the iPhone It is important to note that T-Mobile offers customers the option to add the JUMP feature to their accountThis feature provides customers with the ability to upgrade to a new device and when trading in a qualifying device, the remaining EIP balance for the existing device is waived in fullCustomers must pay the initial EIP loan balance down to at least 50% of the original financed balance in order to qualify for a JUMP upgradeT-Mobile also offers customers the option to trade in a fully paid off device for a trade in credit toward the purchase of new equipmentA trade in credit cannot be applied in addition to a JUMP upgrade EIP loan balance waiverWhen Ms***-*** traded in the Samsung Galaxy Sfor mobile number ending in ***, she received a trade in credit of $51.00, which was applied toward her initial cost of $186.21, and she paid the remaining amount of $with her debit card ending in It is also important to note that Ms***-*** did not have the required monthly JUMP feature for mobile number ending in ***As such, when Ms***-*** traded in the Samsung Galaxy S5, she was not eligible for an EIP loan balance waiver as she received a trade in credit and was not subscribed to JUMPT-Mobile sincerely apologizes if Ms***-*** was advised that she qualified to have the EIP loan balance for the Samsung Galaxy Swaived in addition to receiving a trade in creditT-Mobile strives to provide complete and accurate information on every customer contactWe regret if any of our representatives failed to do so while assisting Ms***-***Since Ms***-*** did not qualify for a JUMP upgrade, the Samsung Galaxy Sfor mobile number ending in *** continued to be billed to her accountAdditional records confirm that between November 28, 2016, and December 31, 2016, we applied credits totaling $to Ms***-***’s account for her inconvenienceAs an additional courtesy, T-Mobile ended the EIP loan for the Samsung Galaxy Swhich was traded in and waived the remaining balance of $We can confirm that mobile number ending in *** is now subscribed to the $JUMP bundle featureAs such, once Ms***-*** pays the outstanding EIP loan balance for the iPhone down to $or less, she will be eligible to trade in the iPhone toward the purchase of a new device and have the EIP loan balance for the iPhone waivedT-Mobile regrets any inconvenience to Ms***-***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

May 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated May 4, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that upon speaking with Ms***, she confirmed that her concerns have been resolved to her satisfaction
T-Mobile regrets any inconvenience Ms*** may have experienced regarding our September iPhone Trade Up offerFrom September 15, 2016, through September 25, 2016, new and existing postpaid customers who tradtheir fully paid off iPhone and signed up for our T-Mobile One rate plan could get a new iPhone for free or discounted via bill credits when purchased on an Equipment Installment Plan (“EIP”)
On September 15, 2016, Ms*** purchased an iPhone Plus on an EIP for the purchase price of $plus applicable taxes and fees and agreed to 24-monthly installment payments in the amount of $T-Mobile records indicate Ms*** did not sign up for the T-Mobile One rate plan until January 25, Pursuant to the terms of the offer as stated above, the account was ineligible for the iPhone Trade Up offer due to not being enrolled in an eligible rate plan at the time Ms*** purchased the iPhone PlusHowever, as gesture of goodwill and in an effort to resolve Ms***’s concern, on May 12, 2017, T-Mobile closed the EIP for the iPhone Plus device and it now reflects a zero balance
Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer CareT-Mobile regrets any inconvenience this may have caused Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

December 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 25, 2016, regarding the above-referenced accountT-Mobile regrets any handset upgrade concerns Mr*** has experiencedPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with various channels within T-MobileOn November 26, 2016, as a courtesy to Mr*** and in an effort to amicably resolve this matter, T-Mobile assisted Mr*** with upgrading the mobile number ending in to the Apple iPhone 6S GB Silver handsetPlease note that Mr*** will be billed $for the above-mentioned handset on his December 21, 2016, billing statementT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

April 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 19, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Ms*** has experienced in regards to receiving her final T-Mobile billing statementT-Mobile records indicate on April 7, 2016, Ms***’s account was canceled when her numbers were ported out to another providerPlease be advised, the billing cycle date for her account was set to the first of every monthAs such, the final billing statement will be processed after May 1, 2016, and can take a few days to be completedOn April 20, 2016, we called the number provided for Ms*** ending in *** and spoke with MrDennis Harvey, an authorized user on Ms***’s accountMr*** was advised the final billing statement will be mailed to the address listed on the account after it is processedMr*** stated he understood and would relay the information to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCDaniel R*** Executive Response

April 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence
dated April 27, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced with his recent equipment purchaseOur records confirm that Mr*** purchased a T-Mobile Subscriber Identity Module (SIM card) on March 19, Mr*** remitted a payment in the amount of $at that time for the SIM card and applicable taxesT-Mobile records confirm that Mr*** returned the SIM card to T-Mobile as of April 4, Our records confirm that a refund in the amount of $was issued to Mr***’s credit card used for the March 19, purchaseUpon speaking to Mr*** on April 28, 2016, he has confirmed that he has received the refund in the amount of $T-Mobile regrets any inconvenience Mr*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCChris P*** Executive Response

February 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated February 9, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have successfully contacted Ms*** and have resolved the matter to her satisfactionT-Mobile regrets any confusion Ms*** may have experienced with her recent equipment purchaseOur records indicate that on January 12, 2016, Ms*** activated the mobile internet number ending in ***At that time, she took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of the Apple iPad Air tablet via our JUMP! On-Demand offeringPlease be advised that purchasing a device on JUMP! On-Demand, Ms*** received the benefit and flexibility to upgrade her device up to three times in a rolling month periodPlease note that by the purchasing a mobile internet device, Ms*** would be eligible to Jump another qualifying mobile internet device and not the device of her choosingAs of the date of Ms*** equipment purchase, T-Mobile provided a day return period to Ms*** which allowed her to use the service to see if it met her needsIf she did not find the service acceptable, Ms*** could have canceled the service as well as returned the Apple iPad Air tablet to the original point of saleOn February 10, 2016, A Ms*** remitted payment of $for the total purchase price plus applicable taxes, which resulted in the EIP for the aforementioned tablet being satisfied in fullUpon speaking with Ms*** on February 16, 2016, as a means of amicable resolution, although it is past the traditional buyer’s remorse period, if the Apple iPad Air tablet is returned to my attention in like-new, working condition T-Mobile has agreed to request a refund for the amount mentioned above to be issued via prepaid refund card to be mailed to the billing address on fileAt that same time, pursuant to Ms*** request, the mobile internet number ending in *** has been canceledFurthermore, in the event that Ms*** is assessed prorated monthly access charges on the following billing statement, T-Mobile has agreed to credit any such fees accordinglyT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCEmilio *** *** Executive Response

February 2, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence January 25, 2018, regarding the above-referenced account. T-Mobile regrets any inconvenience experienced by Ms*** regarding her missing handset upgrade. On January 1, 2018, Ms*** completed a JUMP On Demand! (“JOD”) lease upgrade for a new Apple iPhone Plus GB device. T-Mobile records indicate that Ms***’s new Apple iPhone Plus device was delivered on January 3, via UPS tracking number ***. In review, T-Mobile has confirmed that Ms***’s original Apple iPhone plus which was delivered on January 3, via UPS shows no usage and as such to resolve this matter T-Mobile has agreed to block the IMEI number on this handset. In a further effort to amicably resolve this matter, T-Mobile has agreed to send Ms*** another Apple iPhone Plus GB device. Ms***’s new Apple iPhone Plus will be delivered to the address provided to your office within five to seven business days. Once received, T-Mobile will update Ms***’s originally JOD lease to reflect the IMEI number for new Apple iPhone Plus. T-Mobile contacted Ms*** on January 29, 2018, via telephone and at which time she accepted our offer as a resolution. T-Mobile regrets any delay to Ms*** in receiving her new handset.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Martin G***Executive Response

Subject: Credit Score Dropped & Interest Charges wont be removed because of TMobileHello again! I do apologize for being a pain but I am beyond frustrated at the promises being made to meI spoke with Adrianne F* from the office of the President and she promised me as well that she
could refund the money back to my *** cardWhat is with TMobile making promises they cannot keep? She calls me back later saying it actually isn't possible and she can either send me a prepaid MasterCard with the amount or add it to a bank accountIf I wasn't dealing with a credit card that would be fine and allHowever, my credit score dropped because of these charges, and me not paying themThat's permanent damage that can only be fixed by the money being directly added back to my ***If I make a payment to Disocver, that won't fix the damage that was done to the credit score by not paying the charge, if that makes senseI spoke with *** and they said I cannot use a prepaid MasterCard to pay my billI explained my situation to them and they said it is TMobile's hands to fix the matter. I hate to be a pest, but this isn't rightI shouldn't have my credit score dented because of a TMobile errorI mean my score was in the 700s and now it's in the 600s...respectable score still, but not fair that I have to encounter all of this because of you guys. On Jan 29, 9:PM, "*** ***" wrote:Hello, Back in November, I signed up for a a T-Mobile One plan that included ***While at the T-Mobile store on *** *** * *** *** ** ***, AZ, the employee said we are set and that *** is included in our plan and is already set upNot thinking much of it I thought that was itOn January 17th while checking my credit card statements, I realize I was charged in November, December & January for ***. I contacted T-Mobile who said *** never got set up, and so they helped me get it connected to my T-Mobile account so I wouldn't be charged againHowever, I was still charged for the last months under the assumption it was set up, as that's what the associates at the T-Mobile store told meI spoke with many agents, and the agent Rashelle (spelling?) that I spoke with on January 18, said she will refund the *** charges (totaling $36.00) on my *** credit cardShe even asked for my card info so she could "process the refund" and it would take 5-business days to show up. I call today (January 29th) and it still isn't showing on my credit cardI speak with multiple agents (Angel, her supervisor Ivan & his manager, Gen), and they say it isn't possible to refund it on a credit card and all they can offer is a $credit to my T-Mobile billWell one, that credit doesn't help my credit card bill that I am now getting charged interest on for not paying the *** feesWhen I asked Ivan who will pay for the interest charges, his response "You will" (meaning me)I shouldn't have to pay for the interest charges from an error that T-Mobile causedI have separate bank accounts for the *** credit card and the T-Mobile billI am beyond frustrated that Rashelle promised to refund the money on my *** credit card and now I learn that isn't happeningAnd that I have interest charges that I have to pay for because T-Mobile screwed upI would like to request T-Mobile either refund the money back to my *** card, or they send me a check with the refund amount for the months of *** I got charged for & the interest charges I incurred. Phone support was not willing to bend and help me out, and to me, given this is at the fault of T-Mobile, I would appreciate they take responsibility and help work towards a resolution. Thank you!

Complaint: ***I am rejecting this response because: Brandon M*** sent me an email dated 8/5/10:50am ESTwith his contact number. I called the number listed and left a voice message that I was returning the call and provided the hours I was available since it was a work number. MrM*** returned the call minutes after hours on 8/5/15. I called him again on 8/6/and again advised my working hours and that I'm in the Eastern Time Zone, whereas he is in the Pacific Time Zone to better educate him. I've have now been waiting four hours for him to call back. I do not like him stating he has tried contacting me numerous times when it has been twice. They have my cell phone number and can call that.I do agree with the phone replacement however I have lost minutes from my account since I returned my phone. I have the SIM card and battery in my possession. TMobile needs to reimburse my account for the minutes lostThey said the SIM card hit towers while I was driving around with it and the battery in my purse. Everyone in the cell phone business I have talked to has stated that this is impossible. I still want the minutes replaced in my account.Thank-you.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: none of this information you just sent was correct I went into the local T-mobile store and I called to make sure I understood the jump program and got the right dates as to when we upgradedMay 13,we upgraded and turn the iPhone 6s in, we had this phone on our account for monthsFebruary 25,we upgraded and turned in our Vand iPhone 6s these two phones were also on our account for monthsApril 16, I upgraded and turned in the galaxy note 4, this phone was on our account for one year and eleven monthsThe last phone we turned in January 10, this phone has been on the account for two years and one monthThe emails I have from the CEO assistant do not add up with the dates you have sent meI am a pretty fair person and right now I just feel like this company has messed up big time and is refusing to give us a proper refundWe will continue to fight this until we are refunded correctlyWe were informed by the corporate offices that not only were me and my fiance paying for the iPhones 6s but another customer was paying for the exact phone that we are paying for and we no longer have the deviceSo this company is making double the money and is refusing to be fair in this situationI have emails from the CEO and the information that was sent to me today is not adding up, which makes me believe your company is doing everything in their power to not repay us the $that we have over paid for phones we turned in correctly,but your employees did not put in the system that the phones were in great shape and have been turn inIn summary these are alot of inconsistencies within this situationWe plan to continue this until we are refunded what we have over paid by check and then we will take our business else where
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ** ***

January 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 19, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Mr*** and he confirmed that his concerns have been resolved to his satisfactionT-Mobile regrets any concerns Mr*** experienced with the September iPhone Trade Up promotionBetween September 9, 2016, and September 25, 2016, new and existing customers who traded in their fully paid off iPhone toward the purchase of a new iPhone were eligible to receive a discount on the new iPhone Customers who traded in an iPhone variant were eligible to receive a $trade in credit and monthly account credits totaling $341.99, for a total discount of $off of an iPhone Customers who traded in an iPhone variant were eligible to receive a trade in credit of $and monthly account credits totaling $for a total discount of $off of an iPhone In order to take advantage of the promotion, customers were required to finance the new iPhone device through the Equipment Installment Plan (“EIP”) and their trade in equipment had to be returned in good condition, with the Find My iPhone feature turned offT-Mobile records confirm that on September 11, 2017, Mr*** purchased an iPhone Plus Rose Gold 128GB for mobile number ending in *** and an iPhone Plus Jet Black 128GB for mobile number ending in ***Mr*** elected to finance each iPhone through EIP wherein he paid a down payment of $plus the taxes on the full cost of the device, and agreed to pay for the remaining balance of each device totaling $in monthly installments of $eachFurther records confirm that Mr*** traded in an iPhone 16GB deviceHowever, there is no record that an iPhone 5s was received as trade in for MrHan’s ordersIn addition, the iPhone which was returned had the Find My iPhone feature activeAs such, Mr*** did not qualify for the promotionNevertheless, in an effort to amicably resolve this issue, T-Mobile ended the EIP loan for the iPhone Plus Jet Black 128GB device, and waived the remaining balance of $Furthermore, T-Mobile applied a $credit to the EIP loan for the iPhone Plus Rose Gold 128GB device, reducing the loan balance to $Additionally, T-Mobile applied a $credit to MrHan’s account, reducing his balance to a credit balance of $Mr*** may verify his balance and the EIP loans by visiting www.T-Mobile.comT-Mobile regrets any inconvenience to MrHanBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

after few back and forward conversation, one guy from customer care finally remove the iphone 6s plus from the line ending in *** and transfer the device to the ***
Finally I am out of the responsability of the device in my current line the ***
When I decide to contact Revdex.com the customer service deny to remove the device from my account and nobody were able to do anything for me
One person from CS fail to inform that a JOD is gonna be always my reposnsability but at the end its not my fault as a customer to know if I switch responsability will happen this to me
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

August 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated July 27, 2015, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms*** satisfactionT-Mobile records indicate that on March 31, 2015, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone handset, at a total cost of $649.92, as well as five accessories, including a car charger, a Lifeproof case, an Impact Shield screen protector and two Beats Solo headphones, totaling $EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsBased on her personal credit history at the time of Ms*** purchase, she was not required to make a down payment; however, she agreed to pay the taxes on the full retail price of the handset and accessoriesShe then agreed to a series of monthly installments in the amount of $which appeared on the first bill following the purchase of the device, dated April 21, Upon further investigation, T-Mobile was unable to substantiate that Ms*** was promised any accessories for free as stated in her letter to your officeNevertheless, as a courtesy to Ms*** and in an effort to amicably resolve this matter, T-Mobile has ended the remaining EIP on the five accessoriesPlease note that pursuant to our conversation with Ms*** on July 29, 2015, she understands that her next billing statement, dated August 20, 2015, will include a charge totaling $458.39, as well as a corresponding credit of the same amountIn addition, due to the fact that Ms*** has been billed for the EIP on the billing statements dated April 2015, May 2015, June 2015, and July and had been credited for the accessory EIP’s on May 8, and June 19, 2015, T-Mobile has issued a credit totaling $for the two months of EIP charges in June and JulyPlease note that Ms*** account currently reflects a revised balance of $Please be assured that T-Mobile takes allegations of employee misconduct very seriouslyWe make every effort to be professional and courteous to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’recent visit to our retail locationBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCKayla J*** Executive Response

April 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile
Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 22, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that *** *** is designated as an authorized user of the accountT-Mobile is pleased to have resolved this matter to Ms***’s satisfaction
T-Mobile regrets any concerns that Ms*** may have experienced regarding the above-mentioned accountT-Mobile appreciates the opportunity to respond to Ms***’s concerns related to the billing on the above T-Mobile accountOur records reflect that Ms*** activated mobile numbers ending in *** and *** on November 27, and attempted to take advantage of the following promotions:
• Friends and Family lines On Us;
• Apple Black Friday offer
As can be expected, there are several eligibility requirements for each of the above promotions
To begin with, our records reflect that Ms*** met all of the requirements for the Friends and Family lines On Us offer as she activated two new voice lines, for which she is receiving the expected monthly bill creditsT-Mobile records indicate that on November 27, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two iPhone 6s devices and one iPhone T-Mobile records confirm that Ms*** has been receiving the monthly credits for the Apple Black Friday offer promotion for her iPhone Regretfully, due to an inadvertent error, the two iPhone 6s devices did not receive the monthly credits
As T-Mobile wants to ensure that our customers are provided the best experience possible, on April 2, 2017, T-Mobile re-verted Ms*** back to her previous Simple Choice lines for $rate plan with 6GB of data and $add-a-linesAdditionally, T-Mobile removed the EIP’s for the two iPhone 6s devices and the iPhone 7, and has offered to credit Ms*** one month of service on April 13, 2017, as a gesture of goodwillMs*** has accepted our offer
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris L***
Executive Response

Complaint: ***
I am rejecting this response because:The issue has not being resolved
Sincerely,
*** ***

March 31,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** Your File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 25, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has made attempts to contact Ms***, which have proven unsuccessful therefore we will make every effort to address her concerns within this letter
Upon review, as T-Mobile does not provide equipment repair within our retail locations, Ms***’ concerns may be related to the company OneClick Apple Specialist as found at the address provided in her correspondence to your officeAs such, we respectfully request that you forward this correspondence to OneClick Apple Specialist for investigation and response
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Kimo C***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, except I do not agree with removing the complaint since I will be still charge a shelf fee & I feel as if it needs to remain so it may help othersHow do I return the phone? when will I receive my money back, in what form, how much and what time frame? Sincerely, *** ***