T-Mobile Usa Inc

Thank you very much for resolving my complaintMy complaint to T-Mobile has been resolved
Respectfully,
*** ***

May 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 4, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience caused to Ms*** with respect to her cancelled T-Mobile accountT-Mobile records indicate that on January 4, 2016, Ms*** ported her number to another service provider which cancelled her T-Mobile accountOn February 5, 2016, T-Mobile issued a billing statement in the amount of $1,with the due date of February 25, This billing statement included the past due balance of $for services rendered from November 5, 2015, to February 4, and $1,in Equipment Installment Plan accelerated chargesOn March 6, 2016, Ms*** remitted three separate payments totaling $1,reducing her final T-Mobile balance to $Due to continued non-payment, on May 3, 2016, her account was referred to the outside collection agency Convergent Outsourcing and an outside collection fee in the amount of $fee was added updating Ms*** balance to $On May 6, 2016, T-Mobile spoke with Ms*** and as a courtesy, offered to reduce Ms*** balance to $with a bill credit in the amount of $which Ms*** acceptedPlease note that after T-Mobile applied the adjustment of $134.79, the outside collection fee in the amount of $was rerated, updating her balance to $Ms*** may contact Convergent Outsourcing at 1-855-871-to settle the remaining balance of $Once this amount is settled, Ms*** may contact me at the number below in order for us to request that any negative information reported to the credit bureaus regarding this debt is removedPlease note that once the balance is paid and T-Mobile is notified, it may take up to days for Ms*** credit report to reflect the changeBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext.*** Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAppreciate Revdex.com
Sincerely,
*** ***

December 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 4, 2016, regarding the above-referenced file numberPlease be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accountsInvestigation of this issue has confirmed that *** *** is not an authorized user on the account which is associated with the mobile number she providedThe account holder of record may add *** *** to the account by contacting T-Mobile Customer Care hours a day at 800-937-or by contacting T-Mobile’s Executive Office at the below numberAdditionally, she may have one of the authorized users on the account contact me at the number below to discuss this matter furtherT-Mobile regrets any inconvenience to Ms*** ***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLupe C*** Executive Response

March 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 8, 2016, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Mr*** and he confirmed that his concerns have been resolved to his satisfactionT-Mobile regrets any concerns Mr*** has with his equipment refundT-Mobile records confirm that on December 20, 2015, Mr*** purchased a Samsung Galaxy Swith IMEI *** and paid the full cost of $with his credit cardFurther records confirm that on December 31, 2015, Mr*** contacted our sales team and a new order was placed for a replacement Samsung Galaxy Swith IMEI *** wherein Mr*** again paid $for a the new Galaxy Sto replace his non-working deviceAdditional records confirm that on January 16, 2016, Mr*** visited a T-Mobile retail store and purchased a new Samsung Galaxy Swith IMEI number ***In reviewing our warehouse inventory our records reflect that Mr*** returned the Samsung Galaxy Sdevices with IMEI numbers *** and *** and they were received by T-Mobile on January 19, As such, on January 21, 2016, a refund of $for the Samsung Galaxy Swith IMEI *** was sent back to Mr*** credit card which he used to purchase the devicesUnfortunately, due to an inadvertent delay, the refund for the Samsung Galaxy Swith IMEI number *** was not immediately sent back to Mr*** credit cardWe have located the order for the Samsung Galaxy Swith IMEI number *** and since our records confirm the equipment has been received, we have requested that a refund be sent back to Mr*** credit card for the purchase price of $Mr*** can expect to receive his refund within three to five business daysT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

August 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 9, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letter
T-Mobile regrets any concerns Mr*** experienced regarding his accountOur records confirm that Mr*** activated his account on August 12, 2009, and currently has active lines of serviceOn June 5, 2017, Mr*** used our Equipment Installment Plan (“EIP”) to purchase two Apple iPhone SE handsetsMr*** remitted a down payment in the amount of $for each handset, and agreed to monthly installments in the amount of $for each handsetAt the time of Mr***’s handset purchase, T-Mobile offered a promotion where customers who were on a qualified rate plan, purchased a qualified Apple iPhone handset could receive an Apple iPhone SE handset at a reduced cost or at no cost, after a rebate, based on the model Apple iPhone SE selectedRegrettably, Mr*** was not subscribed to a qualified rate plan, and as such, was not eligible for this promotional offer
However, in an effort to amicably resolve Mr***’s concerns, on August 10, 2017, T-Mobile issued a credit to his account in the amount of $400.00, for the cost of one of the Appel iPhone SE handsetsAdditionally, on August 23, 2017, T-Mobile closed the EIP for the Apple iPhone SE handset purchased on June 5, 2017, for the line of service ending in ***As such, Mr*** will no longer be billed monthly for the deviceAs of the date of this letter, Mr***’s account remains active, with a credit balance of $T-Mobile regrets any inconvenience Mr*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P***
Executive Response

October 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated September 28, 2016, regarding the above-referenced accountWe are sorry to hear that Ms*** had concerns with the shipping of her iPhone Plus handsetOur records confirm that on September 9, 2016, Ms*** elected to purchase an iPhone Plus handset on our Equipment Installment Plan (“EIP”) programAt the point of sale Ms*** remitted a down payment for the handset plus taxes totaling $According to UPS tracking number *** the handset was shipped on September 15, UPS tracking number indicates that between September 16, 2016, and September 20, 2016, a UPS My Choice delivery address change was requested by Ms***On September 21, 2016, UPS returned the package back to sender as the suite number on the delivery address provided by Ms*** was either missing or incorrectUPS return tracking number *** confirms that the package was returned to T-Mobile on September 26, Please be advised that Ms*** will receive a refund of the down payment and taxes within fourteen days from the return dateOn September 29, 2016, T-Mobile contacted Ms*** at which time we placed a new handset order for the iPhone PlusAt this time, Ms*** agreed to pay a down payment plus taxes in the amount of $on her following billing statementAdditionally, the estimated shipping date for the new iPhone Plus order is between November 1, 2016, and November 30, as the handset is currently on back orderT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCTaylor B*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as of right nowI got my current bill today and it seems correct but it is a very confusing bill to read and understand if everything is correct for my march bill I will assume all is taken care of thanks so much
Sincerely,
*** ***

September 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 23, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience to Ms*** regarding this matterPlease be advised that on September 22, T-Mobile spoke with Ms*** and the U.S.P.Stracking number *** was provided, which confirms that the handset was received on August 21, In an effort to amicably resolve this matter T-Mobile has agreed to waive the remaining balance in full and issued a credit of $178.43, bringing Ms*** account balance to zeroT-Mobile has also requested a refund in the amount of $be sent to Ms***Ms*** should allow ten to fifteen business days to receive the refundBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCJames G*** Executive Response

March 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 25, 2016, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Mr*** and he confirmed that his concerns have been resolved to his satisfactionT-Mobile is delighted that Mr*** chose T-Mobile as his wireless service provider, and we welcome him to the Un-carrier familyWe regret hearing of Mr*** concerns with our Carrier Freedom promotion and the status of his submissionAs Mr*** is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successfulIt is important to note that there are several requirements that must be met before customers are eligible to receive reimbursement for their equipment finance charges from their previous carrierForemost, customers must transfer their numbers from their previous carrier and activate them with T-MobileAdditionally, customers must trade in their equipment from their previous carrier at the time of activationIn reviewing Mr*** account our records reflect that he only transferred one number from his previous carrierFurthermore, he did not trade in any of his equipment from his previous carrierAs such, when Mr*** submitted his application for reimbursement, his request was declinedFurther review of Mr*** application reflects that he had cancelled three numbers with *** PCS and had financed three devices which had remaining balances of $at the time he cancelled service and transferred his number ending in *** to T-MobileIn an effort to amicably resolve this issue, we advised Mr*** that if he returns his three *** PCS devices directly to my attention, we will reimburse him for his device payment plan balances in the above amount with a prepaid debit card mailed to him at his billing addressMr*** must mail his three *** PCS devices to my attention at the address below no later than April 30, The devices must be in good condition without physical or liquid damageBrian W*** Executive Response T-Mobile USA *** *** *** ** Albuquerque, NM Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

May 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Prepaid Mobile NoXXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated May 18, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address his concerns within this letterT-Mobile regrets any inconvenience that Mr*** may have experienced regarding the cancellation of the above referenced mobile numberPlease be advised that T-Mobile records indicate that Mr*** was subscribed to the Simple Choice Value planThis competitively priced plan provides Mr*** with unlimited nationwide minutes, domestic messaging and on network data usage, with the first three (3) gigabytes at up to 4G speedsThis rate plan is billed at a rate of $per month before applicable taxes and feesAdditionally, our records further indicate that Mr*** was subscribed to the Stateside International with Mobile featureThis feature is billed at a rate of $per month before applicable taxes and feesIt is important to note that the Stateside International with Mobile feature provides Mr*** with unlimited calling to landline phones from the United States to more than foreign countriesPlus it also provides unlimited mobile number calling in an additional countries as well as a 1,minute bucket for calling mobile numbers in MexicoT-Mobile records indicate that on May 11, 2016, T-Mobile’s Fraud Management team determined that Mr*** was calling excessively to VenezuelaPlease note that this determination was made as Mr*** had placed over 5,minutes in calls to Venezuela in less than daysAs this violates T-Mobile’s Terms and Conditions that were agreed upon at the time of activation, on May 11, 2016, T-Mobile cancelled Mr***’s accountPlease be advised that T-Mobile’s Terms and Conditions state the following: Unless explicitly permitted by your Rate Plan or Data Plan, you are not permitted to use your Device or the Service in a way that we determine: •Misuses the Service, including "spamming" or sending abusive, unsolicited, or other mass automated communications; Please note that in an effort to amicably resolve this matter, on May 27, 2016, T-Mobile has cleared the account to be eligible for re-activation despite the excessive usageIt is important to note that T-Mobile was unable to reactivate the account as Mr*** had previously requested that his mobile number be ported to another service providerOn May 27, 2016, T-Mobile cleared the mobile number to be eligible for porting to Mr***’s new service providerHowever, T-Mobile was notified that Mr***’s new service provider cancelled the pending port out requestPlease note that at this time Mr***’s T-Mobile account and the mobile number remain cancelledT-Mobile would like the opportunity to speak with Mr*** and work toward an amicable resolutionWe request that Mr*** contact me directly at the number below to discuss this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 1-877-290-ext***Very truly yours, T-MOBILE USA, INCTiffany C*** Executive Response

March 2, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated February 27, 2018, regarding the above-referenced account. T-Mobile is happy to report that Ms*** concerns have been resolved. T-Mobile regrets any confusion in regards to our previous response, however upon speaking to Ms*** on February 28, 2018, she has confirmed the matter has been resolved and has no further concerns. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Dolly A***Executive Response

January 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 20, 2017, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced with his accountPlease be advised that in T-Mobile’s Terms and Conditions, customers are advised that they are required to notify us of any disputed charges within days of T-Mobile providing notice of the chargesIf a customer does not report the dispute within that time frame, they waive their right to dispute the charge(s)Our records indicate that the $JUMP! Bundle feature was added to mobile number ending in *** on Mr***’s account on July 13, 2014; however, the first notice that T-Mobile received regarding a dispute of this feature and associated charges was on January 19, On January 19, 2017, T-Mobile applied a $credit to Mr***’s account for the feature charges which were assessed to his account for the previous six monthsAs the remainder of the disputed feature charges are beyond the dispute period, it is T-Mobile’s position that Mr*** was appropriately billed for the above featureIn an effort to amicably resolve this issue, T-Mobile applied an additional credit of $to Mr***’s account for an additional six months of feature chargesThis credit reduced Mr***’s outstanding balance to a credit balance of $and he may verify this by visiting www.T-Mobile.comT-Mobile respectfully declines any further request for credit regarding this issueFinally, we regret if any of Mr***’s information was entered incorrectly on his accountIf Mr*** believes that his information on his account is incorrect, we encourage him to visit a T-Mobile retail store and to provide a government issued ID card and we will be happy to correct any incorrect informationT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext* *** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

Complaint: ***
I am rejecting this response because:I was ready to let this whole thing go, ready to let it disappear into the depths of unwinable frustrationsIt was a little bit unprofessional for MsV*** to emphasize, to the over extent that she did, the fact that I use a lot of dataI tried to re-read her response to count how many times she mentioned how excessive my selfish abuse of their terms of policy isWith prefixed adverbs like "extremely high", I stopped counting after the ninth mention in the 2nd pertaining paragraphSo I use a lot of dataThat seems a little personal, but okayWith all the gamers and fellow movie goers out there, I sincerely and so highly doubt that as she stated I, singly, am one of the highest users of data on the T-Mobile networkI estimate my usage be around gigabytes per monthThat equates to about high definition moviesT-mobile advertises itself as an internet providerThey advertise their plans as all being unlimited and have slogans to the affect of: "Use your free hot spot and stream your free Netfix account straight to your TV." So how many gigabytes does it take to get to unlimited? According to T-Mobile, the answer is 50gigs and then they "throttle" (or "de-prioritise" is what they're now calling it now) your accountIt's odd, they were resently sued for doing a different variation a the exact same thingWhy do the people at T-Mobile struggle to redefine language? Unlimited = No limitNo questionAs for my current coverage, according to T-Mobile's tech team, it was mentioned several times by different individuals that two towers, the one by my work and the one by my home are not working properly and are scheduled for maintenanceThis, unfortunately, will not be addressed in the immediate future, as I understand itMy sincerest gratitude to everyone at the Revdex.com for looking out for the little guySincerely, *** ***

July 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 7, 2017, regarding the above-referenced accountT-Mobile is pleased to report to your office that upon speaking with Ms***, we have resolved this matter to her satisfaction
T-Mobile regrets any additional concerns Ms*** experienced regarding her Samsung Galaxy SdeviceT-Mobile records reflect that Ms*** is eligible to perform an upgrade to brand new equipment, take advantage of a replacement which can be a new, or like new, Sor an alternate device of the Samsung Galaxy S
On July 18, 2017, T-Mobile contacted Ms***, and discussed options for a replacement directly through T-Mobile, as well as informed her of options to consult with the manufacturer of her phone, which is Samsung, to see about alternate solutions to have her phone repairedAs a gesture of goodwill, T-Mobile offered to perform an upgrade to a device of her choice for free, and informed Ms*** that this is a one-time courtesy offer, which she acknowledged understanding ofMs*** wanted time to review the devices available before making a decision on a phone she would likeT-Mobile set an appointment to speak with Ms*** on Thursday, July 20, 2017, at which time she will be ready to proceed with the equipment orderPursuant to our conversation, Ms*** considers the matter to be resolved, and has no additional concernsT-Mobile regrets any additional inconvenience to Ms***, and we appreciate her business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F* Executive Response

March 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 23, 2017, regarding the above-referenced account. T-Mobile regrets that Mr*** has concerns with our resolution with his Carrier Freedom request. Please note that part of the terms of our Carrier Freedom offer is that the account is active and in good standing at the time that the request is received. Since Mr***’s account was cancelled on January 12, 2017, he is not eligible for the Carrier Freedom offer. Please be advised that Mr*** signed the device recovery traagreement that specifies the trais final and the handset is unable to be returned, we regret that he has concerns with the traterms. In addition, Mr*** also agreed to the terms of the Carrier Freedom offer, which may be found at www.switch2Tmobile.com. Nevertheless, as a one-time gesture of goodwill we approved an exception to our Carrier Freedom requirements, and in an effort to amicably resolve this matter with Mr***, on March 7, 2017, Mr*** accepted a reimbursement in the amount of $for the Carrier Freedom offer as final resolution in this matter. A pre-paid MasterCard in the amount of $was processed, and approved, on March 8, 2017. Mr*** should receive the reimbursement of $within business days from March 8, 2017. As Mr*** accepted the reimbursement as final resolution in this matter, we respectfully decline additional compensation to him for this matter. T-Mobile regrets any inconvenience to Mr***. Mr***’s account remains closed with a zero balance Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

December 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 7, 2017, regarding the above-referenced account
T-Mobile regrets any concerns that Mr*** may have regarding our QLG BOGO offerPlease note that from August 18, through September 28, 2017, new and existing postpaid customers who’d purchase a new LG Gor LG Vhandset could get a second LG Gor LG Vhandset on usThe requirements were to purchase the equipment under our Equipment Installment Plan (“EIP”) and activate or added on at least one new line of service under an eligible rate planIn addition, please note that customer were to submit for the offer via www.t-mobile.com/promotions within days of the purchase
T-Mobile records indicate that on September 2, 2017, Ms*** qualified for and took advantage of our EIP offering with the purchase of an LG Ghandset and an LG Vhandset, with the intention of taking advantage of the above-mentioned promotionHowever, please note that T-Mobile records do not reflect that Ms*** submitted for the offer onlineAdditionally, a new line of service was not activated, therefore, Ms*** was not eligible for QLG BOGO offer
As a gesture of goodwill, on December 11, 2017, T-Mobile offered Ms*** to remove the remaining balance on the EIP for the LG VhandsetMs*** accepted this offer, as such; the EIP balance for the LG Vnow reflects a zero balanceT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

September 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 6, 2016, regarding the above-referenced accountPlease be advised that we have contacted Ms*** regarding her remaining concerns, and we look forward to hearing from Ms*** to assist her in fully resolving this matterT-Mobile regrets that we were unable to fully address Ms***’s concerns within our last responseT-Mobile has reviewed Ms***’s concern that she will be assessed a restore-from-suspend upon remitting payment for her account balancePlease be advised that Ms***’s account is currently suspended for non-payment with an outstanding balance of $210.59, which is a reduced balance, due to the credit of $for the restore-from-suspend fee, as indicated in our previous responsePlease be advised that Ms*** is welcome to make her payment in cash at a retail location, and upon receipt of Ms***’s payment for the balance in full, her account will be systematically restored from suspension, and Ms*** will be assessed a $restore-from-suspend fee, not including any taxesAs Ms*** indicates she would prefer to cancel her account, please note that as long as Ms***’s completes the cancellation prior to remitting payment for the balance in full, there would be no account restoral or subsequent restore-from-suspend fee chargedPlease be advised that should Ms*** choose to restore her account with payment in full of the balance owed, and incur a restore-from-suspend fee, T-Mobile agrees to waive the fee accordinglyRegarding Ms***’s concerns with her billing cycle, please be advised that Ms***’s billing cycle runs from the 14th of one month to the 13th of the following month, and Ms***’s account is billed in arrearsAs such, it is very important to note that Ms***’s current account balance of $is not the final balance owed to T-MobileT-Mobile records confirm that Ms***’s most recent billing statement was dated August 15, 2016, for the billing cycle from July 14, to August 13, 2016, and the outstanding balance of $was due September 6, Ms***’s next billing statement will be dated September 15, 2016, for the billing cycle from August 14, to September 13, and will be due October 6, Thereafter, should Ms*** choose to cancel her account within her current billing cycle, she will receive a final billing statement dated October 15, 2016, for service through cancellationPlease be advised that collection activity, including outbound phone calls, may occur at any time that the account carries a past due balanceHowever, as a courtesy to Ms***, and as Ms*** indicates she had planned to cancel her account on September 13, 2016, with Ms***’s permission, T-Mobile will cancel Ms***’s account and remove any further charges past September 13, In order to take advantage of this offer, Ms*** should contacts us to complete the cancellation within the next daysT-Mobile looks forward to hearing back from Ms*** in order to further discuss her concerns and resolve this matter completelyBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCKayla J*** Executive Response

Complaint: ***
I am rejecting this response because: the amount of time (Months), Money (x2- $329+tax), HeadacheI have spent from August to April to finally get to this offer to replace the devices isn't fairI believe upgrades are in order and if totally fair
Sincerely,
*** ***