T-Mobile Usa Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

May 20,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: ***
***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 18, regarding the above-referenced account.
We regret to hear that Ms*** has concerns regarding her recent handset and accessory purchase. T-Mobile records indicate that on May 1, Ms*** purchased a LG Ghandset and associated accessories on our Equipment Installment Plan (“EIP”) totaling $604.91. EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installments. Our records indicate that Ms*** agreed to monthly payments of $at the time of this transaction
Please note that when initiating an EIP with a handset upgrade that T-Mobile does offer the option to purchase our handsets separately or to bundle them with accessories. Additionally, while we have no signage in this location on doors, walls, windows, etcadvertising the price of this handset, each individual handset does have a pricing card beside the display handset. These price cards are the same at each T-Mobile location. T-Mobile can confirm that the price card associated with the device that Ms*** purchased states: “$Down for well-qualified customers + $mofor months” and below this it also states: “Bundle Up: Get the LG Gplus $worth of accessories for only $25/month x months on our Equipment Installment Plan.” We have no advertisement or price card that indicates we offer accessories with a handset upgrade at no cost
However, as Ms*** is a tenured and valued customer to T-Mobile, in an effort to amicably resolve the matter, on May 20, 2016, T-Mobile closed and credited the balances owed on the EIP for the accessories. As such, Ms*** will not receive future billings for these accessories but will continue to see monthly charges for $for the handset financed for the remainder of the month period. We regret any inconvenience Ms*** may have experienced as a result of this matter
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our retail location
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T
Executive Response

February 8, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No. *** T-Mobile Prepaid No. XXX-XXX-***To Whom It May
Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 25, 2018, regarding the above-referenced account. Please be advised that we have made several attempts to contact Ms***, which have proven unsuccessful. As such, T-Mobile will make every effort to address Ms***’s concerns within this letter.We regret any concerns Mr*** may have experienced regarding her T-Mobile prepaid account and we appreciate the opportunity to review and address her concerns. On January 5, 2018, a payment in the amount of $was remitted to the above referenced prepaid account. This left a remaining credit balance of $to the prepaid account. On January 11, 2018, the prepaid account was deactivated when the mobile number ending in was ported to another service provider. Please be advised that per the Terms and Conditions that were provided at the time of activation: “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards, or coupons.”In an effort to amicably resolve the matter and as a gesture of goodwill, T-Mobile offers to mail Ms*** a refund in the form of a prepaid card in the amount $40.00. Should Ms*** choose to accept this offer or if she has any additional questions she may contact me directly at the phone number listed below. Please note T-Mobile will honor this offer for days from the date of this letter.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Robert R***Executive Response

February 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 16, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that Mr***’ concerns have been resolved to his satisfaction
T-Mobile regrets any concerns Mr*** has experienced with regards to the “iPhone Trade-Up” promotional offerOn September 9, 2016, T-Mobile began offering a phenomenal “iPhone Trade-Up” offer for new and existing postpaid customers who tratheir fully paid off iPhone or aboveCustomers that purchase a new iPhone 32GB on an Equipment Installment Plan (“EIP”) and tratheir fully paid off iPhone from any carrier will receive monthly EIP bill credits to reduce the total cost of the new iPhone
Those customers that traan iPhone 6, Plus, 6S, or 6S Plus will receive the phone at no cost after a tracredit and monthly EIP bill credits; customers that trade in the iPhone 5, 5C, 5S, or SE models will receive the phone at a final cost of $Should customers choose the Plus size model there is a cost increase of $It is important to note that should a customer choose a larger memory variant of the iPhone or iPhone Plus the cost will increase in increments of $with each memory variant
Additionally, the tradevice must be in good working order with no physical or liquid damage and have the “Find My iPhone”, feature disabledIf the above requirements are not met the customer will not qualify for the promotionPlease be advised that if a customer elects to cancel their account prior to the end of the month EIP agreement the monthly credits will cease and the remaining amount will become due on the final billing statement
T-Mobile records confirm that Mr*** activated the above referenced account on September 9, At the time of activation, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 32GB device and an Apple iPhone 128GB device, under the above referenced promotional offerMr*** was asked to make a down payment in the amount of $and agreed to a series of monthly installments in the amount of $After the down payment on the larger variant size handset, the iPhone devices would have been at no cost to Mr***
In an effort to amicably resolve Mr***’ concerns, on February 20, 2017, T-Mobile has agreed to close the open EIP’s for the two Apple iPhone devices ensuring that Mr*** is no longer financially responsible for the above referenced equipmentIn addition, as Mr***’ account was assessed five months of the monthly EIP for both of the devices, without EIP bill credits, T-Mobile has placed credit in the amount of $toward the accountThis amount represents five months of charges in the amount of $As of today’s date, Mr***’ account has a credit balance of $T-Mobile regrets any inconvenience caused to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext* ***
Very truly yours,
T-MOBILE USA, INC
Lupe C*** Executive Response

Complaint: ***
I am rejecting this response because: T-Mobile is inadequate in their customer serviceThey state they have no notes stating the balance and early termination fee waiver, their customer service people did not put the notes in the account, that is the problemI disagree with this balance and it should not be on hereI don't lie and I don't make things up, that is what they told meI cant help they didn't note their accounts correctlyHaving worked in customer service for over years for banks and retail agencies, I know that customer service reps make mistakes and don't note things as they shouldIt is horrible to have to deal with this and this should be removedI will not pay this balance since I don't owe itIt would have only been the early termination fees on this account before they started adding all this other garbage and feesThey can type all they want, but they are not telling the truth and I would never recommend them to anyone nor will I ever pay this balance
Sincerely,
*** ***

August 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 25, 2017, regarding the above-referenced accountWe are pleased to report that Mr***’s concerns have been addressed and resolved to his satisfaction
T-Mobile regrets any inconvenience that Mr*** has experienced regarding his billing concernsWe appreciate the opportunity to respond to this matter
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer Care
T-Mobile records confirm that Mr***’s billing statement dated August 10, 2017, carried a total balance due of $2,638.45, of which $2,was associated with international long distance tolls, for calls prior to July 22,
T-Mobile records reflect that on July 27, 2017, Mr*** contacted Customer Care regarding his international long distance concerns and pursuant to his request, Customer Care added our Stateside International discount calling feature
T-Mobile records reflect that on August 20, 2017, Customer Care provided Mr*** a $credit for disputed international long distance calling tollsPlease note that this credit reduced Mr***’s previously assessed $2,charge to $1,
As a gesture of good faith, and in an effort to resolve Mr***’s concerns, on August 26, 2017, T-Mobile applied additional credit to his account totaling $1,in order to absolve him of his remaining international tollsPlease be advised that this change caused Mr***’s account balance to reflect an updated amount of $which is due in full by September 3,
Please be advised that on August 27, 2017, T-Mobile’s Executive Response contacted Mr*** regarding this matter and advised him of the additional $1,credit that was applied to his accountPlease note that Mr*** accepted this as a resolution to his concernsAs of the date of this letter, Mr***’s account remains active with a $balance and his account remains subscribed to our optional Stateside international discount calling feature
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jason A*** Executive Response

March 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA *** *** *** *** *** *** *** *** *** *** *** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 18, 2016, regarding the above-referenced accountT-Mobile would like to express our sincere condolences to Mr*** for his loss and we regret any continued equipment concerns he has experiencedT-Mobile records confirm that on March 17, 2016, we received Mr***’s LG Leon handsetAs Mr*** had a remaining Equipment Installment Plan (“EIP”) balance of $for his LG Leon handset, T-Mobile closed the EIP and applied a courtesy credit of $to Mr***’s account, reducing the EIP to a zero balanceAdditionally, on March 7, 2016, T-Mobile sent Mr*** a Samsung Galaxy Core Prime device and applied a courtesy credit of $139.99, for the retail price of the handset, to Mr***’s account, making the handset free of charge to Mr***Please note that T-Mobile has made contact with Mr*** on March 22, 2016, advising him of the creditsMr*** has accepted this as a resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INC*** J*** Executive Response

May 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 28, 2017, regarding the above-referenced account. T-Mobile’s goal is to provide exceptional service for all of our customers, and we regret any concerns experienced by Mr*** regarding his final balanceAccording to our records on March 22, 2017, Mr*** contacted Customer Care to cancel his services for his mobile numbers ending *** and ***Unfortunately due to an inadvertent administrative error, only the *** was scheduled for cancelation for April 1, 2017, the last day of Mr***’s billing cycle On April 27, 2017, Mr*** contacted Customer Care where his mobile number ending *** was cancelled, closing his accountAdditionally, between May 1, and May 2, 2017, T-Mobile issued Mr*** a credits totaling $for the monthly service charges from March 22, 2017, through April 27, 2017, leaving his account closed with a final balance of $Mr***’s current balance consists of monthly service charges from March 2, 2017, through March 22, Additionally, as a gesture of goodwill, T-Mobile has also added a day collection hold for his account balanceThis will provide Mr*** with days to remit payment before any collection steps are takenPlease note that T-Mobile provides a number of options for Mr*** to pay outstanding charges. Customers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slip Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, and although Ms*** is in error regarding the porting date, I am gratified that they have taken the steps to absolve this erroneous chargeUnfortunately, after this experience, I will not be considering T-Mobile in the futureSincerely, *** ***

December 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *
T-Mobile Account Holder: *** **
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 21, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** **, and that the business has designated Mr*** *** as an authorized user of the accountPlease note that T-Mobile has confirmed that *** Nand *** *** are one of the same
T-Mobile regrets any concerns Mr*** experienced in regards to third party charges on his accountPlease be advised that as mentioned in our Terms and Conditions;
“If you have any questions about your bill or want to dispute any Charges, please contact us by visiting www.T-Mobile.com, by calling 877-315-or from your Device, or by writing to T-Mobile Customer Relations, P.OBox 37380, Albuquerque, NM 87176-If this does not fix things, please notify us in writingUnless otherwise provided by law, you must notify us in writing of any dispute regarding your bill or Charges to your account within days after the date you first receive the disputed bill or ChargeIf you don’t, you may not pursue a claim in arbitration or in courtIf you accept a credit, refund or other compensation or benefit to resolve a disputed bill or Charge, you agree that the issue is fully and finally resolvedUnless otherwise provided by law, you must pay disputed Charges until the dispute is resolved.”
Our records indicate that the T-Mobile TV app was added to the account on September 11, 2012; however, the first notice that T-Mobile received regarding a dispute of this feature and associated charges was on November 20, As this is beyond the dispute period, it is T-Mobile’s position that Mr*** has been billed accordingly
T-Mobile records confirm that Mr*** contact T-Mobile Customer Care in regards of the T-Mobile TV app chargesIn an effort to amicably resolve Mr***’s concerns T-Mobile applied a $credit updating the account balance to a credit balance of $
In an additional effort to amicably resolve Mr***’s concerns on November 28, 2017, T-Mobile offered to apply a credit in the amount of $as a bill credit refund for an additional monthsPlease note that the account current reflects a credit balance of $Additionally, Mr*** has been unsubscribed to the T-Mobile TV app and will no longer receive these monthly chargesT-Mobile regrets any inconvenience to Mr*** and we appreciate his business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan B***
Executive Response

June 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 7, 2017, regarding the above-referenced account
T-Mobile regrets any billing concerns Mr*** has experiencedOur records confirm that as of November 25, 2016, Mr*** is subscribed to the T-Mobile ONE, promotional rate plan, which for $130.00, provides the first two lines with unlimited talk, text, and data at up to 4G/LTE speeds depending on device capabilityAll additional lines added after the first two are $each per month plus taxes and feesPlease note that Mr*** has been enrolled in the Fourth Line Free promotion with the T-Mobile ONE plan resulting in a $credit per month for Mr***’s fourth line ending in ***Additionally, line ending in *** is subscribed to the $Stateside International featureAlso, Mr*** is enrolled in AutoPay which is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerBy having the AutoPay feature active with the T-Mobile ONE plan, Mr*** automatically qualifies for a $discount per line resulting in an automatic $credit for the four lines Mr*** has activePlease note that as of March 27, 2017, Mr*** has qualified for the Advantage Program which provides a 15% discount for being employed with the State of Florida
T-Mobile records indicate that from November 25, 2016, through December 2, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 32GB, Samsung Galaxy ON5, Samsung Galaxy S7, and iPhone Plus deviceAccordingly, Mr*** was asked to make a down payment in the amount of $and has agreed to a series of monthly installments in the amount of $after the promotional credits for all devicesMr***’s monthly recurring charge with the requested services and equipment totals $
T-Mobile records indicate that due to an inadvertent error, Mr*** was not properly enrolled in the T-Mobile ONE Fourth Line Free promotionIn order to resolve Mr***’s concern, T-Mobile has enrolled Mr*** to the promotion to ensure that going forward the appropriate credits are impacting his account
In a conversation with Mr*** on June 13, 2017, T-Mobile agreed to issue a credit in the amount of $bringing the account to a credit balance of $to compensate for the missing promotionAlso, as Mr*** states the agreed upon monthly recurring charge was in the amount of $, T-Mobile has offered to issue Mr*** a credit of $for the difference between the expected amount of $and the estimated monthly recurring amount of $Please note that T-Mobile is still working with Mr*** to ensure full resolution to all of his concernsMr*** is aware he may contact me directly at the phone number and extension noted below as well as email address [email protected]
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Thania R***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

February 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 7, 2017, regarding the above-referenced accountPlease note that we have been unsuccessful in gaining contact with Mr*** regarding his concerns; therefore we will make every effort to address and resolve Mr***’s concerns within this letter
T-Mobile regrets any concerns that Mr*** may have experienced regarding his billingT-Mobile records confirm that on January 17, 2017, Mr*** subscribed to our Stateside International feature via my.T-Mobile.comT-Mobile’s Stateside International feature includes unlimited or discounted calling and text messaging from the U.Sto landline and mobile numbers located outside the U.SThis feature does not include roamingT-Mobile records confirm that in January of 2017, Mr***’s call records show the serving area was in another country
Further records show that on September 11, 2016, Mr*** contacted our Customer Care department regarding international calls on the mobile number ending in ***T-Mobile has confirmed that on September 11, 2016, Mr*** requested to add an international block on the mobile number ending in ***This block has not been removed since September 11, 2016, and currently remains on this lineThis block does not prevent roaming charges while in another country
Nevertheless, as we want to ensure that our customers are provided, the best experience possible, on February 10, 2017, T-Mobile has removed all international roaming and long distance chargesT-Mobile adjusted a total of $which includes taxes leaving Mr***;s account a current balance of $Mr*** has been made aware of these credits via email and is welcome to contact me at the number below with any questions or concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris L***
Executive Response

I only received the voice mails from T-Mobile and I have returned each callI would like to receive working phones from T-MobileI refuse to pay anything out of pocket due to paying a high phone bill every month for four lines that's messed used so badRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

I see the credit on my credit card, the dispute is resolved.I know without your help the dispute would not have been resolved since I was just getting "the runaround" T-Mobile.In today's retail world, you have more value than ever.Thank you sincerely,
*** ***

December 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 13, regarding the above-referenced accountPlease be assured that T-Mobile makes every effort to respond to our customer’s phone calls and emails in a timely manner and we regret that we were unable to reach Ms***Upon receipt of Ms***’s most recent correspondence we attempted to reach her at the phone number she provided but were unsuccessful; therefore we will address her concerns within this letterWe regret to hear about Ms***’s continued concerns regarding our iPhone Trade Up promotion and we appreciate the opportunity to address themAs indicated in our response to your office dated December 13, our iPhone Trade Up offer stipulated that starting September 9, 2016, through September 25, 2016, new and existing postpaid customers who traded in their fully paid off Apple iPhone device (from any carrier) could get a new iPhone 32GB device for free via bill credits and tracredits when purchased on our Equipment Installment Plan (“EIP”) programFor customers who chose to purchase an iPhone Plus device or a higher memory variant, they would still receive the value of an iPhone 32GB device of $via tracredits and monthly bill credits but they would be responsible for the difference in pricing and sales taxesOur records confirm on September 9, 2016, Ms*** took advantage of our EIP program and purchased an iPhone Plus 32GB Rose Gold Device priced at $Ms*** paid $as down payment and agreed to monthly installments of $for the remaining $Ms*** also used an Apple iPhone 6s Plus 64GB Gold device as a traand accepted the quoted $travalueOn October 22, 2016, T-Mobile received Ms***’s tradevice and on October 24, 2016, a tracredit of $was posted to her accountAfter, on November 4, 2016, Ms*** received two credits of $to cover the first two monthly credits under the Trade Up offerOn November 29, 2016, T-Mobile applied the third monthly credit of $and will continue to apply for the next monthsBased on these findings, Ms*** will receive a total of $in credits on her account which is above the retail value of an iPhone 32GB device priced at $as the offer stipulatedAs such, T-Mobile’s position that Ms*** is receiving the benefit of our iPhone Trade Up offer remains unchangedNonetheless, in an effort to amicably resolve Ms***’s concerns, on December 19, T-Mobile applied a courtesy credit of $to her accountThis credit is the difference between the pricing of $for Ms***’s Apple iPhone Plus device and the credits of $she will continue to receive on her account under the promotion for a total of $Also, we are including the $down payment Ms*** remitted at the moment of purchase for a final total credit of $As Ms*** had an open balance of $24.49, the credit impacted her account and it remains active with a revised credit balance of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSal O*** Executive Response

April 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 21, 2017, regarding the above-referenced account
T-Mobile regrets any concerns to Ms*** with regards to her T-Mobile account being referred to an outside collection agencyPlease be advised that on June 9, 2016, Ms***'s account was cancelled pursuant to her requestOn June 10, 2016, T-Mobile issued a billing statement in the amount of $3,which has been calculated by combining unpaid monthly service charges from May 10, 2016, through June 9, 2016, the associated monthly JUMP! on Demand and Equipment Installment Plan payments, and final accelerated equipment charges, and the purchase option price for each handset
Please be advised that on September 7, 2016, as Ms*** did not remit a payment for the amount mentioned above, her T-Mobile account was referred to outside collection agency, Diversified Consultants Incfor their collection efforts
It is T-Mobile’s position that the debt is valid and owed and as a result we will have to decline Ms*** request for compensationFurthermore, if Ms*** would like to request that specific contact information be removed from Diversified Consultants Incdatabase, she would have to contact them directly at 1-877-550-
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** ***
Very truly yours,
T-MOBILE USA, INC
Cesar R***
Executive Response

February 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** ** T-Mobile Account Holder: *** *** ** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 29, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is *** *** ** and has designated *** ** as an authorized user of the account. We are pleased to report that upon speaking with *** ** we can confirm that his concerns have been resolved to his satisfaction We regret to hear that *** ** had any concerns regarding the Apple Black Friday offerFrom November 24, 2016, through November 27, 2016, eligible customers who have T-Mobile ONE or a qualifying Simple Choice Unlimited with unlimited data and traa qualifying fully own Apple, Samsung, or LG phone from any carrier can get the iPhone 7, iPhone Plus, iPhone 6s, or iPhone 6s Plus for free via bill credits According to our records on November 25, 2016, *** ** purchased an iPhone through our Equipment Installment Plan (“EIP”)At the time of purchase, *** ** was not required to make a down payment; however, he agreed to pay $66.90, which is for the taxes on the full retail price*** ** then agreed to a series of monthly installments in the amount of $27.09, which appeared on the first bill following the purchase of the device. Additionally, *** ** traded in his iPhone 6, receiving $trade in creditOf the $credit, $was applied towards the taxes and *** ** received $as a credit on his T-Mobile account Unfortunately, our records reflect that *** ** was not on a qualifying rate plan and therefore was not eligible for the monthly bill creditsNevertheless, as a courtesy, T-Mobile has issued a lump sum credit for $568.72, which was applied towards the outstanding balance of *** **’s EIP, leaving it closed as paid in fullWe apologize for the inconveniences this has caused *** ** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have been in contact with Shannon R*** from the T Mobile end and she is clearing things up for me to make sure that the resolution is carried out correctly. Sincerely, *** ***