T-Mobile Usa Inc

October 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 21, 2016, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letterT-Mobile regrets any concerns Ms*** may have experienced regarding her accountOur records confirm that Ms*** activated her account on May 2, At the time of Ms***’s activation, she used our Equipment Installment Plan (“EIP”) program to purchase an LG GhandsetMs*** remitted a down payment in the amount of $156.00, and agreed to monthly installments in the amount of $Included with Ms***’s handset purchase was a one-year Limited Warranty provided by the manufacturer of her deviceDuring the Limited Warranty period, Ms*** is eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageOur records confirm that Ms*** participated in our Handset Exchange Program on May 30, Please be advised that in each replacement handset box, a set of instructions are provided to inform the customer how to return their non-working equipment and to avoid being charged a non-return feeA replacement LG Gwas delivered to Ms*** on June 1, However, T-Mobile records confirm that the non-working LG Ghandset was not received as returnedAs such; Ms*** was charged $for the non-return fee and applicable taxesIt is important to note that the possibility of a non-return fee was disclosed to Ms*** at the time the exchange was processedOur records indicate that we have not received the non-working equipment; however, upon investigation of Ms***’s return with our shipping partner, T-Mobile has confirmed that the LG Ghandset was lost during shipmentIn an effort to amicably resolve Ms***’s concerns, on October 6, 2016, T-Mobile issued a credit to her account in the amount of $for the non-return feeMs*** remitted a payment in the amount of $on October 7, 2016, as well as a payment in the amount of $on October 24, Ms***’s account remains active, with a zero balanceT-Mobile regrets any inconvenience Ms*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCChris P*** Executive Response

October 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 21, 2017, regarding the above-referenced account. T-Mobile regrets any concerns Mr*** has in regards to his recent experience with our Customer Care. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr*** recent contact with our Customer Care On September 25, 2017, we spoke with Mr*** and advised he may review our Carrier Freedom offer online at www.switch2tmobile.com. With Carrier Freedom we’ll pay off our customer’s other service provider device payments and service contracts via prepaid MasterCard card (or prepaid virtual MasterCard) when they sign up for qualifying service and finance a new device. We ask customers to please allow 15-days after submission to receive their prepaid card, as long as the associated line is still active Also, please be advised T-Mobile Customer Care surveys are system generated and provided randomly after Customer Care interactions. Should Mr*** have any concerns with his Customer Care experience he may contact T-Mobile by dialing from his T-Mobile device, by visiting a T-Mobile store or contacting us online at www.T-Mobile.com. We regret any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Daniel R*** Executive Response Tell us why here

I am still uncertain as to why my application from was still on said server, I will take that question up with *** I appreciate T-mobile's prompt response to my issue
*** *
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ** ** ***

May 22,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 16, 2017, regarding the above-referenced account
T-Mobile regrets that Ms*** feels that our previous response is not sufficient to resolve the concerns presented in her letter to your agencyPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our representatives
Likewise, T-Mobile regrets any ongoing concerns Ms*** experienced in regards to her T-Mobile accountT-Mobile records confirm that from April 17, 2013, through March 18, 2014, Ms***’s account was subscribed to the Stateside International Calling feature for $10.00, plus taxes, per month
On February 17, 2014, Ms***’s account was subscribed to the Value Unlimited Talk and Text promotional rate plan for $40.00, plus taxes, per monthAdditionally, on April 25, 2014, Ms***’s account was subscribed to the Simple Choice Unlimited data feature with 7GB of mobile hotspot for $30.00, plus taxes, per monthThis feature remained on Ms***’s account until August 6, 2015, when it was changed to the Simple Choice Unlimited data promotional feature for $20.00, plus taxes, per month
It is important to note that from November 17, 2014, through February 15, 2017, Ms***’s account was subscribed to the Stateside International with Mobile feature for $15.00, plus taxes, per monthDuring this timeframe, on May 17, 2016, Ms***’s account was subscribed to the Select Choice Unlimited Talk and Text rate plan for $20.00, plus taxes, per monthAs Ms***’s account retained the unlimited data feature for $20.00, plus taxes, per month, and the Stateside International with Mobile feature for $15.00, plus taxes, per month, with estimated taxes, Ms***’s estimated monthly recurring charges were estimated to be $per month
Please note that Ms***’s December 17, billing statement reflected a balance owed of $Additionally, Ms***’s January 17, billing statement reflected a balance owed of $Furthermore, Ms***’s February 17, billing statement reflected a balance owed of $It is T-Mobile’s position that Ms***’s account is being accurately billed for her selected rate plan and featuresPlease note that with the features that Ms***’s account is subscribed to, T-Mobile is unable to provide Ms*** with a bill of $per month
Additionally, please be advised that in T-Mobile’s Terms and Conditions, customers are advised that they are required to notify us of any disputed charges within days of T-Mobile providing notice of the chargesIf a customer does not report the dispute within that time frame, they waive their right to dispute the charge(s)Our records indicate that the as stated above, the Stateside International Calling with Mobile feature was added to Ms***’s account on November 17, 2014; however, the first notice that T-Mobile received regarding a dispute of this feature and associated charges was on February 15, As this is beyond the dispute period, it is T-Mobile’s position that Ms*** remains responsible for all charges billed to the account for the Stateside International Calling with Mobile feature
As stated in our previous letter, on February 15, 2017, Ms*** contacted T-Mobile’s
Customer Care department and advised that the account should be subscribed to the Stateside International Calling feature for $10.00, plus taxes, per monthAs a result, on that day, Ms***’s account was subscribed to the Stateside International Calling feature for $10.00, plus taxes, per monthPlease note that this feature does not cover calls to international mobile numbers in PolandTherefore, as Ms*** was calling mobile numbers in Poland, her account was charged $per minute for those calls
In an effort to resolve the matter, on May 1, 2017, T-Mobile subscribed Ms***’s account back to the Stateside International with Mobile feature for $15.00, plus taxes, per monthAdditionally, on that day, T-Mobile applied a courtesy credit of $70.82, reducing the balance owed to $On May 2, 2017, T-Mobile received a payment of $107.88, reducing the account balance to zero
Records confirm that Ms***’s May 17, billing statement reflected a balance owed of $Of this amount, $was for Stateside International calls made to Poland after Ms***’s billing cycle close date of April 16, Therefore, T-Mobile applied a credit of $to Ms***’s account, reducing the balance owed to $It remains T-Mobile’s position that Ms***’s account is being accurately billed for her monthly recurring servicesTherefore, T-Mobile respectfully declines Ms***’s request for credits to be applied to her accountShould Ms*** wish to discuss this matter further, she may contact me directly at the number listed below
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana J***
Executive Response

Complaint: ***
I am rejecting this response because:i am with t mobile since I have my old bills I can provide when neededbut they keep switching me from plan to plan not as they said May 19, 2016about *** number before my account was disconnected I called to ask them to port the number while I have balance they gave me wrong info and said u can not port it before u clear the balance and this is not the law while I try to resolve my issue my account got suspended and I could not do any thing then the customer service refar me to collection and told me pay the money will give u your number back at the same time another agent told me some thing als u can not get your number back because your account closed .lately I did contact FCC ( Federal Communications Commission) to know my rights they told me t mobile can not denied u porting your number because balance issue and they advice me to file complain about the coverage devices its was some thing t mobile offer me when I called to cancel my service with thy I called again on January 15, 2016 for the same thing they offer me newer device witch also was same issue with it -i did not cancel my service they did - and I was in again( BAD HEALTH CONDITION) I do not think they care about it plus my issues they said its both of them still in boxs - they said they send me alot of reminder to return them witch am 100% sue I never received any said( T-Mobile’s position that his coverage devices are no longer eligible to be returned) please note that when I called them that time no return label was offered ,the only thing they talking about the balancemy number till this moment still owned by t mobile and still out of service and if they want to they can give me to me again or at least allow me to port it out I about the unpaid service and balance on my phones I am welling to pay it without the extras these tons of fees, the coverage devices will be return to any t mobile store when its requested the only thing I want now my number back I don't care about the devices anymore . either to new t-mobile account or I will request porting throw different company and I want from them to accept it thats all I will wait the response before I file FCC claim and handle me to my attorneyagain my service with t mobile since and I still have my 1st bill still .please note that I did respond and I called also the person who working on my complain not working all week only some days thats why thanks alot
Sincerely
*** ***

Complaint: ***
I am rejecting this response because:
this lady although verbally in her messages sounds nice does not have the full picture of this complaintHe also has not followed her own directions on when to call me back as it was 2:pm when she told me 12:noon yesterdayI have phone numbers and few are for my business and I am also disabled where it sometimes gets in the way of my answering the phone that is why I send her an email and left several voice messages with instructions and she could not follow themI asked her several times to leave a message put a time in for the following business day and then let me call her exactly at that time th grader would know how to do thatIn yesterdays message she was more concerned about making her self look more punctual about replying to the Revdex.com on time more than actually getting a hold of meShe is trying to make herself look like she is concerned but is way over worked with other important issuesAlso were talking about a situation that is current notice how she brings up something of the past that's not how court works in defense of a situationYou can use a different or past situation with a current issueShe has done that in current reply to the Revdex.comShe says she cant find notes well I found a tracking number created by the T-Mobile employees that made the promises in order to return the defective phone they sent out and it was on the th of April sent to my email. So once again what the heck is she talking about or looking atThan I get some C & D letter from some other puppet working in that company telling me never ask for an adjustment or phone again and that I am violating company policyThese people think there schooled in law I already have my law degree along time ago and work a business that involves defending potential clients from debt collecting attorneysIm just trying to give someone reasonable a change from that ignorant company to resolve and easy concernIts cost a lot more to see it my way in court just tell her to add up the litigators expense to come to Houston before the actually trial if need beSome people only make there self sound real professional but aren't really concerned about handling business correctlyI been with that company for yrs as a customer and she was probably yrs old what can she tell me about how there program works that I don't already knowIf she thinks she just send a reply like this to the Revdex.com and its all over for her you can tell her its only the beginningI suggest she should have spoken to me first before her reply or get with the issue here not the promotion for more money within her companyLike I say fake is fake and her generic reply sounds just like thatWait until this gets to the news media I would be glad to go face to face from anyone in that companyYou can check out this certified letter I got from them alsoMy lawyer friend has already faxed them a response to themIt give them the opportunity to get this issue corrected and avoid any legitimation over a $phone or a promise for a high priced phoneObviously by looking at this women's response she doesn't have the entire story accurate and she is more concerned about just replying to the Revdex.com on time rather than handling this differentlyYou have got other complaints to handle and I cant wait to see you fact to face or who ever you send from that company to defend your promises that have not been kept or have been denied either way I have enough to show the public and court who is talking accurate and who is talking fake factsHow you proceed will dictate the next the move and currently I don't agree with your current resolution but will give you a week to go over the facts again as you missed pieces of it from what I can easily see in your response
Sincerely,
*** *

January 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated January 15, 2016, regarding the above-referenced accountT-Mobile regrets Mr*** concerns regarding the billing of his accountOn August 31, 2015, the mobile number ending in *** was activated due to an inadvertent error, at a third party retail locationMr*** last payment of $42.40, posting to the account on September 2, 2015, was for Mobile Internet service provided during the July 21, 2015, through August 20, 2015, billing cycleMr*** service is canceled and he is currently considering reactivating the Mobile Internet line of serviceIn an effort to resolve this matter amicably, T-Mobile has applied account credits totaling $312.66, for monthly access charges and applicable taxes assessed to the account, from the August 21, billing cycle start date, through December 20, billing cycle close dateIn addition, T-Mobile will ensure that the canceled account continues to reflect a zero balance once the January 21, 2016, billing statement is confirmedT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCPancho Q* Executive Response

April 7,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To
Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 29, 2017, regarding the above-referenced accountPlease be advised that our records confirm that *** *** and *** *** is the same personAs such we have updated his account accordingly
T-Mobile is pleased to advise that we have contacted Mr*** and resolved the matter to his satisfaction
T-Mobile regrets any concerns Mr*** has experienced regarding a credit inquiry from T-Mobile on his credit reportAll customers applying for new service with T-Mobile are required to have a credit checkIn order to run a credit check, customers are required to provide valid government-issued photo ID including a social security numberT-Mobile runs credit on new service applications to determine line limits, deposits, and rate plan requirements
T-Mobile records confirm that Mr***’s above-referenced account in a No Credit account, which does not require a credit check
Nevertheless, upon speaking to Mr*** and in an effort to amicably resolve the matter, T-Mobile has requested that the recent credit inquiry from T-Mobile be removed from Mr***’s credit reportPlease note that it may take up to days for Mr***’s credit report to reflect the changePursuant to our conversation, Mr*** confirmed the matter is resolved and he has no further concernsMr***’s No Credit account remains closed with a zero balance
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer CareWe regret any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M***
Executive Response

December 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 11, 2016, regarding the above-referenced accountPlease note that we have been unsuccessful in gaining contact with Ms***As such, we will make every effort to resolve her concerns within this letterT-Mobile regrets any inconvenience that Ms*** has experienced regarding her promotional offer concernsWe appreciate the opportunity to respond to this matterOn September 9, 2016, T-Mobile began offering a phenomenal “iPhone Trade-Up” offer for new and existing postpaid customers who tratheir fully paid off iPhone or aboveHowever, on September 15, 2016, the program was updated and customers are required to sign up for T-Mobile ONE rate planCustomers that purchase a new iPhone 32GB on an Equipment Installment Plan (“EIP”) and tratheir fully paid off iPhone from any carrier will receive monthly EIP bill credits to reduce the total cost of the new iPhone T-Mobile records indicate that on September 17, 2016, Ms*** qualified for and took advantage of our EIP offering with the purchase of an Apple iPhone Plus handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsPlease note that Ms*** was not required to remit a down payment for this purchase, however she agreed to a series of monthly installments in the amount of $added to her monthly billing statementIt should be noted that if an account is cancelled prior to the terms of the EIP being met, any remaining EIP balance will accelerate and become due in full on the final billing statementOur records reflect that Ms***’s above referenced EIP was coupled with a device trawhereby she was to remit an Apple iPhone Plus handsetUnder our Traoffering, customers who met the rate plan requirement would have received a $instant trade in credit and monthly credits in the amount of $to reduce the cost of the associated EIP, so long as the account maintains eligibility and remains activePlease be advised that the combined total value of our Trade Up promotional offering comes to a value of $Upon review of Mr***’s account, our records reflect that she did not meet the rate plan requirement to be eligible for our Trapromotional offeringIt should also be noted that the above-referenced traof Ms***’s Apple iPhone Plus handset has not been scanned in by our receiving warehousePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer CareT-Mobile records confirm that Ms***’s billing statement dated November 19, 2016, carried a total balance due of $Please be advised that $was considered past due, and was for services prior to November 19, Ms*** was assessed $in current statement charges for monthly access, EIP, and applicable taxes and fees for service between November 19, 2016, and December 18, Please note that Ms***’s past due amount was immediately due, and her current statement charges were due in full by December 11, T-Mobile records confirm that Ms*** canceled her account on November 25, 2016, when she ported her mobile numbers to another service providerMs***’s billing cycle ran from the 19th of one month to the 18th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through December 18, Although, it is T-Mobile’s position that Ms*** does not qualify for our Trade Up promotional offering as her trade in device has not been confirmed as received, and as she has cancelled her account, on December 19, 2016, T-Mobile applied a credit of $in an effort to amicably resolve her TraconcernsAdditionally, on December 19, 2016, T-Mobile applied a one-time courtesy credit in the amount of $on Ms***’s account in order to absolve her of her final service charges listed on her November billing statementPlease be advised that Ms***’s account remains closed with a $credit balance which will be used to reduce her pending EIP accelerationBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJason A*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory but okayThe only reason I was offered a payment arrangement was because I had to email the Executive VP of Customer Care for assistanceHad Abigail had the common courtesy returned my calls or even reply to my emails it wouldn't have gotten to this pointVery poor customer service from a company that "prides" itself on providing great service to its customers.
Sincerely,
*** ***

October 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 3, 2016, regarding the above-referenced accountWe regret Mr***’s concerns regarding the upgrade of his handsetT-Mobile records indicate that on September 27, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Note handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsAccordingly, Mr*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $In Mr***’s correspondence to your office however, he indicates that he was offered the upgrade support charge of $to be waived, that within the delivered package found written derogatory statements, and an incident thereafter that involved the device overheating and requiring medical attentionPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location and Customer CareIn an effort to amicably resolve Mr***’s concerns, T-Mobile provided a credit adjustment of $for the upgrade support charge that was assessed at the time of his upgradeAdditionally, T-Mobile will allow Mr*** to return his non-working handset directly to my attention within days of the date of this letter at: Executive Relations Attention: Kimo C*** Menaul BlvdNE Albuquerque, NM Upon receipt of the handset, T-Mobile will waive the remaining EIP balance totaling $and follow appropriate processing of the handsetT-Mobile recommends that Mr*** return the handset via a traceable carrier and request a tracking number when shippingAdditionally, T-Mobile will apply a credit of $for return shipping costs incurred by Mr*** for this handset, which brings his current account balance to $for his recurring service chargesT-Mobile will also refund the down payment and taxes paid at the time of Mr***’s upgrade totaling $This refund will be mailed to Mr*** in the form of a prepaid refund cardWe ask that he allow seven to ten business days for delivery, and for any questions regarding the approved refund, Mr*** may contact Citibank at 1-800-522-T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCKimo C*** Executive Response

Revdex.com: I have talk with a representative from the corporate office and we have come to a agreement with the untrueful sells representative

August 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated August 15, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that upon speaking with Mr***, he confirmed that his concern has been resolved to his satisfaction
T-Mobile regrets any concerns Mr*** had regarding the above-referenced account and we appreciate the opportunity to address his concernsT-Mobile records indicate that on August 26, 2012, Mr*** activated his account and subscribed to the Simple Choice Talk & Text grandfathered rate plan at a cost of $per month plus applicable taxes and fees which included two voice lines of service, unlimited talk, unlimited text, and 2GBs of high speed data at up to 4G/LTE speeds depending on device capabilityAdditional lines of service could be added at a cost of $per month plus applicable taxes and fees
T-Mobile records reflect Mr*** added two voice lines of service on June 14, 2014, with mobile numbers ending in *** and ***; at which time, a rate plan change was requestedOur records indicate, on July 8, 2014, Mr*** subscribed to the Simple Choice Family promotional rate plan which included four voice lines of service at a cost of $per month plus applicable taxes and fees and included unlimited talk, unlimited messages, and 2.5GBs of data at up to 4G/LTE speeds depending on device capabilityAdditionally, as this was a promotional rate plan, Ms*** was provided the option to upsell their included data to 4.5GBs of data for a limited time and was set to expire on February 28, Mr***'s Monthly Recurring Charges ("MRC") is currently $per month plus applicable taxes and fees
On July 7, 2017, T-Mobile records confirm Mr*** cancelled the mobile numbers ending in *** and ***However, Mr*** remained on the Simple Choice Family promotional rate plan due to requesting the Simple Choice Talk & Text rate plan which is grandfatheredAs such, Mr*** was charged accordingly for the Simple Choice Family promotional rate plan
Nevertheless, as a courtesy and a means to amicably resolve Mr***’s concerns, on August 17, 2017, T-Mobile changed his rate plan to the Simple Choice Talk & Text grandfathered rate plan and is set to take effect on September 8, 2017, which is the date of his next bill cycleAdditionally, as a courtesy to Mr***, T-Mobile applied a one-time credit in the amount of $which resulted in balance due of $on August 28,
Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer CareT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T*** Executive Response

June 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 11, 2016, regarding the above-referenced accountWe are glad to report that upon speaking with Mr*** he confirmed that his concerns have been resolved to his satisfactionT-Mobile is delighted that Mr*** considered T-Mobile to be his wireless service provider and we regret hearing that his device could not work on our networkA review of Mr***'s account confirms that he activated service on April 8, 2016, with mobile numbers ending in *** and ***, and that on April 11, 2016; T-Mobile canceled service for mobile number ending in *** pursuant to his requestRegretfully, and due to an inadvertent error, the mobile number ending in *** remained activePlease be advised that T-Mobile’s billing system is known as “bill current”This means that Mr***’s regular monthly rate plan and feature charges were billed in advance of the service being provided, and the amount billed is due within the billing cycle for that serviceWe assigned our customers’ billing cycle a day or two after activationT-Mobile did not assess any rate plan or feature charges during the short time between activation on April 8, Mr***’s cycle ran from the 9th of the month through the 8th of the next month, and the billed charges were due on or around the 1st of each monthAs Mr*** saw with his first billing statement, the bill for his monthly recurring charges were available shortly after the billing cycle closed on the 8thT-Mobile records confirm that Mr***’s first billing statement dated April 9, 2016, reflected a balance in the amount of $which consisted of service charges for the billing period from April 9, 2016, through May 8, Mr***’s following billing statement dated May 9, 2016, reflected a balance in the amount of $which consisted of past due service charges in the amount of $and new service charges in the amount of $for the billing periods from May 8, 2016, through June 8, A review of the account confirms that Mr***’s payment that was due on May 1, 2016, was not received; therefore on May 10, 2016, T-Mobile suspended the account’s ability to place outbound callsDue to continued non-payment, on May 15, 2016, T-Mobile fully suspended the account and subsequently on May 31, 2016, canceled the account for non-paymentAs Mr*** was billed through June 8, 2016, and the account was canceled on May 31, 2016, T-Mobile automatically adjusted the service charges assessed for the period from May 31, 2016, through June 8, 2016, leaving the account with an outstanding balance in the amount of $Mr***'s account currently reflects a balance in the amount of $which consists of service charges for the billing periods from May 15, 2016, through May 31, 2016, when the account was suspendedIt is important to note that T-Mobile has no records of Mr***’s account been transferred to a third party collection agencyOn June 16, 2016, T-Mobile contacted Mr*** to discuss his concerns and the information mentioned aboveIn an effort to amicably resolve this matter, on June 16, 2016, T-Mobile issued a credit to the account in the amount of $leaving the account canceled and with a zero balanceT-Mobile regrets any inconvenience to Mr*** and we hope to serve him again in the futureBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMaggie R*** Executive Response

February 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 10, 2016, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Ms*** and she confirmed that her concerns have been resolved to her satisfactionT-Mobile regrets any concerns Ms*** has with her account balanceT-Mobile records confirm that on October 7, 2015, we spoke with Ms*** and as a courtesy we applied a collection hold to her account through February 15, 2016, to provide her with additional time to pay her remaining balance of $Further records confirm that on February 10, 2016, Ms*** remitted payment toward her account in the amount of $403.76, bringing her outstanding balance to zeroWe regret if Ms*** was advised that her account was referred to a third party agency for collectionsHowever, since our office placed a collection hold on her account, the account was never referred to an outside agency for collection and therefore the account was not reported to Ms*** credit fileMs*** account remains closed with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

August 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 14, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is Ms*** ***, and that she has designated Mr*** *** as an authorized user of the account. T-Mobile is pleased to inform you that upon speaking with Mr***, he confirmed that his concern has been resolved to his satisfaction T-Mobile regrets any inconvenience Mr*** experienced in regarding the account and we appreciate the opportunity to provide the necessary details. T-Mobile records indicate that on June 20, 2017, a prepaid MasterCard was sent to Ms*** as agreed upon on June 20, 2017, and is indicated in T-Mobile’s correspondence to your office for file number ***. However, due to an inadvertent error, Ms*** was sent a prepaid MasterCard in the amount of $1.00. Please be advised that on August 17, 2017, T-Mobile sent Ms*** a prepaid MasterCard in the amount of $which is the remaining amount owed to Ms***. It is important to note that it can take up to ten business days for Ms*** to receive the prepaid MasterCard. Additionally, T-Mobile applied a one-time account credit in the amount of $for any inconvenience this may have caused Ms*** Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care. T-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Carlos T*** Executive Response

November 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated November 17, 2015, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letterWe regret any difficulties Mr*** has experienced regarding his recent JUMP! upgradeT-Mobile’s JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout, plus the benefit of traditheir current device financed through an Equipment Installment Plan (“EIP”) for a credit of the remaining EIP balance due, up to one-half of the original retail price of that deviceUpon reviewing Mr***’s account records, T-Mobile has confirmed that, on August 13, 2015, Mr*** completed a JUMP! upgrade for the mobile number ending in ***, when he purchased an iPhone Plus handset though our EIP programAccording to our records, on August 25, 2015, T-Mobile received Mr***’s iPhone 5s handset for which Mr*** was quoted a maximum travalue of $On November 1, 2015, our records confirm that the above-referenced tracredit of $was applied toward Mr***’s accountAdditionally, at that time, our records confirm that the remaining balance of the EIP for Mr***’s iPhone 5S was closedIn an effort to amicably resolve the matter and as a courtesy to Mr***, T-Mobile has applied a courtesy credit in the amount of $for the EIP charges for Mr***’s iPhone 5S handset from the billing statements dated October 2, 2015, and November 2, Mr***’s account remains active with an outstanding balance of $We recommend that Mr*** contact Customer Care at 1-800-937-to make payment arrangements in order to avoid service interruptionAdditionally, in a continued effort to fully resolve Mr***’s concerns, Mr*** may contact me directly at the number listed below if he wishes to further discuss the matterT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

September 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 29, 2015, regarding the above-referenced account. T-Mobile is pleased to report that we resolved this matter to Mr***’s satisfaction
T-Mobile regrets that Mr*** experienced any issues when he attempted to upgrade to the new Apple iPhone 6s 64GB Plus handset on September 28, 2015. T-Mobile records confirm that Mr*** was able to successfully place an upgrade order with our JUMP-On-Demand Lease option for the new Apple iPhone 6s 64GB Plus handset on September 29, when he contacted Customer Care and he was not required to pay the $deposit
T-Mobile records confirm that Mr***’s mobile number ending in *** was eligible to upgrade to the Apple iPhone 6s 64GB Plus handset without the requirement of a $down payment and we have provided feedback to the retail location that Mr*** visited on September 28, 2015. In addition, as a gesture of goodwill, on September 30, 2015, T-Mobile issued a $courtesy credit to Mr***’s account due to his feedback and recent experience. Mr***’s revised balance is now $and this balance is due on October 17, 2015. Mr***’s new handset is currently on backorder and scheduled to be shipped within two to four weeks. T-Mobile will contact Mr*** on October 14, and follwith him regarding the status of his order, we will continue to follwith him until his order his shipped. In addition, we will follwith Mr*** when his billing statement arrives to go over it with him and to ensure that he agrees with the charges. We appreciate Mr***’s business and regret any inconvenience that he experienced.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at*** *** ***
Very truly yours,
T-MOBILE USA, INC
Ally Y***
Executive Response