T-Mobile Usa Inc

June 6,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 27, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the account
T-Mobile regrets any concerns Ms*** experienced regarding the unlocking of a handset on the accountPlease be advised that Mobile Device Unlock codes are available to customers who meet our eligibility requirementsPlease note that our review has confirmed that Ms***’ account is eligible to receive a Mobile Device Unlock code for her deviceAs such, on June 1, 2017, T-Mobile emailed Ms*** with the Mobile Device Unlock instructions needed to unlock her device
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R***
Executive Response

June 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Name: *** ** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 22, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Ms*** may have experienced regarding her accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care
T-Mobile records indicate that on April 27, 2017, payment arrangements were made with Ms*** with regard to her outstanding balancePlease note that if a customer defaults on a payment arrangement that has been agreed to, then collection activity automatically resumes on the accountThis means that the account may be suspended, cancelled or assigned to a third-party collection agency
Records indicate that Ms*** made a $payment on May 19, However, because the payment arrangement that Ms*** had agreed to was expected to be in the amount of $payment, on May 20, 2017, T-Mobile suspended the account’s ability to place outbound callsAs stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessedTherefore, when Ms*** made a payment arrangement on May 21, 2017, and the account was reactivated, the account was assessed a $restore from suspension fee per line of service
As a gesture of goodwill and in an effort to amicably resolve this matter, on May 24, 2017, T-Mobile applied a credit of $towards Ms***’s account for the restore feesPlease note that this credit reduced Ms***’s current balance to $193.00; however, the applicable restore from suspension charges will reflect on the following billing statement, which will be generated after May 24, T-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

December 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated December 2, 2016, regarding the above-referenced accountWe are pleased to report that upon speaking with Mr***, he confirmed that T-Mobile has resolved this matter to his satisfactionT-Mobile regrets Mr***’s concerns with regards to his account billing and rate planOur records indicate that between April 8, and April 9, 2016, Mr*** activated his T-Mobile account with four lines of service on the Simple Choice Family Match 6GB rate plan for $monthly plus applicable taxes and feesPlease be advised that at the time of activation, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of four Samsung Galaxy Sdevices and accessoriesThe EIP Agreement is a 24-month, no interest financing agreement available to qualifying customers with active serviceAccordingly, Mr*** agreed to a series of 24-monthly installments of $for an updated monthly estimated statement of $plus applicable taxes and feesIt is important to note that on October 19, 2016, the fourth line of service ending in was canceled when the number was ported to another service providerFollowing the cancellation of the line of service, Mr***’s requested that his monthly charges be reduced, therefore, T-Mobile changed the above mentioned rate plan to the Simple Choice Family Match 2GB rate plan for an estimated monthly statement of $plus applicable taxes and feesHowever, in an effort to amicably resolve this matter, T-Mobile has placed Mr*** on a grandfathered Simple Choice 6GB rate plan for $monthlyAs an additional courtesy, T-Mobile has agreed to waive the above mentioned accessory EIP for an additional savings of $in monthly savingsAs such, Mr*** may expect a monthly statement of $plus applicable taxes and feesPursuant to a conversation with Mr***, he confirmed that T-Mobile had resolved this matter to his satisfaction and that he had no further concernsPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail locationBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAlberto V*** Executive Response

October 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 6, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the accountWe are pleased to advise that we have contacted Mr*** and resolved the matter to his satisfactionWe regret any concerns Mr*** has experienced regarding his LG VhandsetOn November 15, 2015, Ms*** entered into a JUMP! On Demand lease for an LG VhandsetPlease be advised that during the Limited Warranty period, T-Mobile will provide a replacement handset of the same or equivalent model, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or water damageAdditionally, please note that T-Mobile provided Mr*** with a 14-day return period in which he was eligible to return his device to the original point of sale in exchange for refund and closure of the associated JOD leaseMr*** is now beyond his return period and is ineligible for a refundNevertheless, in an effort to amicably resolve this matter, T-Mobile is offering a 30-day period from the date of this letter in which Mr*** may return his LG Vhandset to my attention at the following: T-Mobile USA, IncAttn: *** *** *** *** *** *** *** *** ** *** ** *** Upon receipt of Mr***’s equipment, in an acceptable condition, T-Mobile agrees to terminate the associated JUMP! On Demand leaseT-Mobile recommends that Mr*** request a return tracking number when shipping the equipment back to T-Mobile, and that he retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to usAdditionally, T-Mobile agrees to apply a one-time credit in the amount of $toward the account to defray the cost of shipping the handset to usWe ask that Mr*** please include the handset, charger, and the account information within the box to ensure that he receives the proper credit upon receipt of the handsetPlease be advised that if our final examination of the handset indicates that it have sustained either physical or liquid damage that would void the Limited Warranty, the handset will be returned to Mr*** and the balance will then be considered valid and owedIt is important to note, Mr*** must have the equipment post marked for return no later than days from the date of this letter in order to take advantage of this offerT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

Complaint: ***
I am rejecting this response because: I have replied Diana's email told her that Joyce is just my English name for convenienceI also gave her the official name that's the same on the T-mobile account.I also tried to contact Diana via phone, but her mail box was full can't leave a message for her.I just want to make it clear that I am the account owner, Diana can call me and I can provide any info if she needs to
Sincerely,
*** **

April 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 13, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Mr***, which have regrettably proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’ concerns within this letter
T-Mobile regrets any concerns Mr*** experienced regarding his account and handsetOur records confirm that Mr*** activated his account on January 9, 2014, and currently has one active line of service ending in ***Mr*** is subscribed to our T-Mobile ONE rate plan at $monthlyAdditionally, Mr*** is subscribed to our JUMP! handset protectionThe JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout and the benefit of traditheir current device on an Equipment Installment Plan (“EIP”) for full credit of the remaining balanceCustomers enrolled in JUMP! are offered the ability to upgrade to a new device up to two times per month period beginning six months after enrollment
Our records confirm that on September 9, 2019, Mr*** used a JUMP! Upgrade to purchase an Apple iPhone Plus GB handset in gold, using our EIP programMr*** was not required to remit a down payment, and he agreed to monthly installments in the amount of $Please note that this was the first JUMP! upgrade performed within the current month periodAs such, the month period would end on September 8, Our records confirm that Mr*** used the JUMP! upgrade program once again on February 25, 2017, to purchase an Apple iPhone Plus GB handset in black using our EIP programThe EIP for the Apple iPhone Plus GB handset was closed at that timeMr*** remitted a down payment in the amount of $149.99, and agreed to monthly installments in the amount of $for the remaining device balanceAs Mr*** completed a second JUMP! upgrade within the month period, he will be eligible for a JUMP! upgrade once again as of September 9,
In an effort to amicably resolve Mr***’ concerns, on April 26, 2017, T-Mobile closed the EIP for the Apple iPhone Plus GB handsetAs such, Mr*** will no longer be billed monthly for the deviceIf Mr*** would like to purchase a new handset at full cost or via our EIP program, he may do so by visiting http://www.T-Mobile.com or by visiting a T-Mobile retail locationT-Mobile regrets any inconvenience Mr*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P***
Executive Response

December 2, FILED
ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 1, regarding the above-referenced accountT-Mobile regrets any delay Mr*** experienced in receiving his reimbursement and equipment tracredit from the time of activationT-Mobile records confirm that Mr*** activated his T-Mobile account on July 29, 2015, and intended to take advantage of our Carrier Freedom promotion whereby not only are early termination fees reimbursed, but also accelerated equipment installment balances up to $per deviceThere are several eligibility requirements for both the early termination fee reimbursement and the equipment installment reimbursementThe most important provision of the equipment reimbursement is that the reimbursed amount paid out after activation is an amount equal to the total accelerated equipment balance (up to $650.00) minus the amount provided by T-Mobile at activation as a tracredit for the deviceCustomers are advised to submit their detailed final billing statement online at www.switch2t-mobile.com within days of activation of their T-Mobile accountT-Mobile records indicate that on August 14, 2015, Mr***’s submission for reimbursement was received for the line ending in via the website aboveRegretfully, Mr*** was denied for reimbursement due to credit already received/duplicate submissionT-Mobile records indicate that on November 19, 2015, the reimbursement for the *** early termination fee of $was escalated and has been processedT-Mobile records reflect that Mr*** visited his local T-Mobile retail store and brought an iPhone 4s 16GB handset for trade-inMr*** was offered $as a travalue and he accepted that amount, which was contingent upon the handset being received at the traaddress in acceptable condition within the specified timeframeUpon receipt of the handset at the tracenter, the handset was inspected and found to have previously undetected LCD issues and as such, the tracredit was deniedNevertheless, in an effort to resolve this matter, T-Mobile has agreed to issue a one-time courtesy credit to the account balance in the amount of $leaving a credit balance of $In addition, T-Mobile has confirmed that Mr*** should expect the final payout of $for the early termination fee via Visa Prepaid Card in the mail within the next two to three weeks, sales tax on early termination fees are not includedT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLuv V*** Executive Response

September 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated August 26, 2016, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Ms***’ satisfactionT-Mobile sincerely regrets any inconvenience Ms*** has experiencedT-Mobile records confirm that Ms*** purchased a Motorola Bluetooth Headset and a Samsung Galaxy Son November 29, 2014, when she took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offeringMs*** was not required to remit a down payment but did agree to monthly payments of $and $respectivelyNevertheless, in an effort to amicably resolve this matter, on August 29, 2016, T-Mobile applied a credit in the amount of $for the previous monthly installment chargesMs***’ account now reflects a credit balance of $Additionally, T-Mobile has closed out the remaining EIP balance for the two accessoriesUpon speaking with Ms*** she accepted this as full resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I do how ever find that this is deceitful in the way that customers are not told that their bill will be affected for the first few months causing higher than bills Even if the credit is made at a later date this will cause users on fixed income to have to come up with additional funds the first few months The employees never informed us of this issue prior to seeing it on the bill We were later told about this issue.Sincerely, *** ***

June 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 10, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced with her T-Mobile accountT-Mobile records indicate that on April 6, 2017, Ms*** activated her T-Mobile account and subscribed to our T-Mobile ONE rate plan for $per month for two lines of servicePlease note Ms***’s rate plan has not changed since the date of activationIt is important to note that T-Mobile records do not indicate we offered new customers a $gift card when porting a number to T-Mobile from another carrier and we regret any confusion on this matter
T-Mobile is always working to improve its coverage, and we are sorry to hear that Ms*** is having issues with her serviceOur Personal Coverage Check tool, which predicts and approximates service availability down to the street level shows that Ms*** should expect excellent coverageAs Ms*** can imagine, we cannot guarantee coverage as there are so many factors that can affect the coverage day to day
Our records indicate that Ms*** is using non-T-Mobile devicesWhile T-Mobile does provide service to non-T-Mobile devices, we are unable to guarantee the functionality of the devices, and therefore assume no liability for any problems with the functionality of, any handsets or devices ("non-T-Mobile Devices") other than those specific handset or device models that T-Mobile itself, or an authorized dealer of T-Mobile, sells for use on the T-Mobile network
In review of Ms***’s account, T-Mobile records confirm she is being billed for third-party download chargesAs Ms*** indicated in her correspondence to your office, she cancelled a line of service due to the additional charges and activated a new line of servicePlease note, T-Mobile offers customers with a free feature to block content that can be downloaded and add additional charges to the billDue to an administrative error, when the new line of service was activated, this block was not added
Upon speaking with Ms*** on June 21, 2017, T-Mobile recommended that Ms*** purchase a T-Mobile device to help improve coverageT-Mobile advised of devices which will carry a low monthly cost and explained the return period should the new devices not meet Ms***’s needs
Additionally, T-Mobile explained the increase in Ms***’s monthly charges was due to the third-party downloadsT-Mobile sent Ms*** her billing statements from activation for confirmationFinally, T-Mobile explained the newly activated line ending in has pending third-party download charges in the amount of $However, T-Mobile will revisit Ms***’s account to adjust the additional charges once billedT-Mobile has also ensured both lines of service have the free content block feature
T-Mobile records indicate Ms*** has received $in courtesy credits due to coverage concerns; therefore, we respectfully declined her request for compensationT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G*** Executive Response

June 24, 2015FILEDELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: *** **
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondencedated June 15, 2015, regarding the above-referenced account. T-Mobile is pleased to report *** *** concernshave been resolved to his satisfaction T-Mobile recordsreflect that Mr*** purchased a Samsung Note handset on December 23,2014. By purchasing T-Mobile equipment,our customers receive a one-year Limited Warranty provided by the manufacturerof their device. During the LimitedWarranty period, customers are eligible to receive an advanced replacement oftheir device via T-Mobile’s Handset Exchange Program or a post-exchange deviceby contacting the manufacturer directly to discuss repair or replacementoptions. Under the Handset Exchange Program, T-Mobile will provide areplacement handset of the same or equivalent model, with a Service WarrantyProcessing Fee, provided that the non-working handset is in good physicalcondition with no modifications or damage, such as broken or cracked plastics,LCD or internal parts, or liquid damage. If the LimitedWarranty period has expired or upon return of the non-working handset T-Mobiledetermines that the handset is out-of-warranty, an exchange/repair fee, plustax, will be charged to the account. With regard to Mr.*** handset, upon receipt we examined it and it was found to have sustainedphysical damage to the LCD screen, which is not covered under the warranty. Although we troubleshoot the handsets priorto performing a handset exchange pursuant to the above policy, this is not thefinal exam. Upon receipt of thenon-working handset, we have trained technicians who dismantle and examine thehandsets A warning of the possibilityof an out-of-warranty fee was read to and agreed to by Mr*** at the time ofthe exchange. This information is alsoin the users’ manual and in the material that accompanies the replacementhandset. Based on the above informationit is T-Mobile’s position that the out-of-warranty fee was validly assessed T-Mobile hasreviewed the above-referenced account and the mobile number in question and ourrecords confirm that Mr*** subscribes to the optional Premium Handset Protection (PHP). PHP is a device protection program provided by T-Mobile on behalf of AssurantSolutions. PHP provides coverage forenrolled customers in cases of equipment loss, theft, accidental damage, andin-warranty and out-of-warranty malfunctions. Please note that *** and T-Mobile are separate companies, each withseparate policies. *** requiresthat the customer pay a pre-determined deductible based on the handset model inorder to obtain a replacement handset. The amount of deductible for the Samsung Galaxy Note handset is$175.00. Additionally, *** may senda reconditioned handset as a replacement when an equipment claim is made. Furthermore, as *** *** handset sustainedphysical damage, an insurance claim could have been filed to avoid an out-of-warrantyfee. However as acourtesy and in an effort to amicably resolve this matter, T-Mobile appliedcredits to *** *** account totaling $for the out-of-warranty fee plusapplicable taxes Upon T-Mobile’sconversation with Mr*** on June 23, 2015, he confirmed that his concerns havebeen resolved. T-Mobile regrets anyinconvenience to Mr*** Based on the foregoing, we respectfully request that this complaintagainst T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, pleasefeel free to contact me at the address below or *** *** *** Very truly yours, T-MOBILE USA, INC. *** ***Executive Response

December 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: Dr*** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 9, 2015, regarding the above-referenced accountWe appreciate Dr*** providing your agency with the requested information so that we may further investigate this matterT-Mobile has again reached out to our warehouse and determined that the second handset was located as of December 19, Again although outside of the return period, T-Mobile has applied a credit of $to Dr***’s account for the one handsetTherefore Dr***’s account remains closed with a zero balanceFurthermore please note that T-Mobile has applied two credits to Dr***’s credit card utilized at the time of activation for the applicable taxes totaling $These credits should be reflected within three to five business days depending on Dr***’s financial institutions policyAdditionally email confirmations were send to Dr*** with the transaction information in the event of these credits not reflecting back to her credit card we respectfully request she provide the email confirmation to her financial institution to dispute directly with themBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCMercedes B*** Executive Response

Complaint: ***
I am rejecting this response because:First and foremost, I was introduced to the rebate program when this program was already expired. I was technically "fraud"-ed by T-Mobile. The sales rep gave me all the details in how to apply and I followed all the steps and waited months to find out that the program was expired even before my account was activated and all that T-Mobile can offer me was "I'm sorry" at first and after couple more run arounds with managers only $credit to my account. It took me to file a complaint through Revdex.com for them to even give me a courtesy phone call to resolve the matters. Second of all, the initial upfront amount of $DID NOT exceed my final bill. My final bill from my previous carrier was $which I have attached and the information can be found on top of page of the attachment '***', So I think it is pretty obnoxious for me to see that they have stated as if their offer was being granted to me despite their fact that the upfront amount exceeded my final bill balance. So I am going to say NO, $is evidently not even close to my final bill amount from previous carrier.Third, when I got my phone through T-Mobile, I traded in my I-Phone Plus at the time and when they gave me a courtesy call I told them if I return the phone I have, I need to have my phone returned as well, they rejected my offer stating under their "policy" such thing would not be permitted. I think fraud is not permitted anywhere, I am not sure if that is permissive in their strict "policy" and knowing that I was lied to by a company as big as T-Mobile, very very disappointed and makes me upset to think about how they addressed the issue up to this time All I wanted was to have a nice brand new phone with the best deal that was out on the market, but maybe it was too good to be true afterall, I just wished that they gave me the true facts and numbers I was going to be dealing with, not a lie to customers and end up coming this far which I did not want or expect. If that was the case, I would have never switched my provider with the deal that they eventually left me with. I fear that some of the customers present at the time are not paying enough attention and not recognizing the money not being rebated. These summarize why I reject T-Mobile offer to resolve the complaint. Above are facts from the date of purchase up to now. Hope I made myself clear enough to an extent where one can fully understand.Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I will not accept this, as I didn't before when he lied and tried to get more money out of me instead of resolving an issue with fact instead of fictionThe title of this man is supposed to impress, when in reality it doesnt when you figure out he's no more than a customer service representativeHe shuffles complaints around to fit the company's benefitTelling me to pay more money as a resolution to an issue of over charging & faulty equipment is not only absurd, but unprofessional. I am tired of tmobile bullying me with liesI would LOVE to drop this, but it's a matter of principle nowThe only way I will just drop it is if it goes on your public page as "T-Mobile refused to resolve dispute."
Sincerely,
*** ***

June 6,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated May 28, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has successfully resolved Ms*** concerns to her satisfaction
T-Mobile regrets any concern to Ms*** regarding her recent account charges during the time her services were suspendedT-Mobile records indicate that on February 14, 2017, Ms*** activated her above referenced postpaid account with the line ending in on T-Mobile's T-Mobile ONE Unlimited Taxes Included Rate Plan for a single line cost of $monthly
On March 15, 2017, Ms*** was billed $for her monthly recurring charges (MRC) for the T-Mobile ONE rate plan of $and an additional charge of $for international calls made during the February 15, 2017, to March 14, 2017, bill cycle
T-Mobile records indicate that on April 12, 2017, Ms*** our Contacted Customer care to suspend her line ending in At that time, the line was suspended voluntarily for lost or stolenIt is important to note that while a line of service is suspended for a lost or stolen, the MRC continues to be assessed for rate plans and features
Additionally, on April 15, 2017, Ms*** was billed for her MRC in the amount of $to be due on May 7, 2017, increasing the total amount due to $On April 22, 2017, T-Mobile received a payment of $for Ms*** account reducing the owed balance to $
As such, on May 15, 2017, Ms*** was billed for her MRC in the amount of $as well as a late payment fee of $after taxes, increasing Ms*** balance to a total of $due on June 6, It is T-Mobile’s position that the $balance is valid and owed
Please be advised that on May 22, 2017, Ms***’ line of service was restored at her request from lost or stolen suspension and placed on a seasonal suspensionUnfortunately, on May 27, 2017, Ms*** canceled her account
In an effort to amicably resolve this matter, T-Mobile has applied a credit of $toward the current balance of $This reduces the balance on the account to only reflect the international call charges of $mentioned above, which are due on June 6, Ms*** can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on her billing statement remittance slipT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan C*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have issued my complaint in reference to the misinformation provided to me by numerous customer service agents but I feel that this will at least resolve my complaint for two years
Sincerely,
*** ***

May 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 2, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience experienced by Mr*** in his efforts to take advantage of our Friends & Family Lines on Us offerBetween November 18, 2016, and November 22, 2016, T-Mobile offered the Friends and Family lines On Us to new or existing customers like Mr***To be eligible for up to two free lines of service, which are offered through monthly bill credits, MsJones is required to maintain his T-Mobile ONE or qualifying Simple Choice rate planThe free lines must be newly added lines, not existing lines, and customers are only eligible to have up to two free lines per account
As with any promotional offer, there is a provisioning window to determine customer’s eligibilityAs such, customers who opted to take advantage of the Friends and Family Lines On Us offer were advised that the monthly bill credits could take one to two billing cycles to become automatically applied
T-Mobile records indicate on December 21, 2016, T-Mobile confirmed Mr***’s eligibility for the Friends and Family Lines On Us offerAs such, Mr*** received his first Friends and Family Lines On Us promotional bill credit on January 27, 2017, in the amount of $per qualifying line of serviceMr*** can view his Friends and Family Lines On Us bill credits on his previous billing statements and on his next billing statement dated May 27, T-Mobile regrets any confusion to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Martin G***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me after speaking to the companySincerely, *** ***

July 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 1, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved the matter to Mr***’s satisfaction
T-Mobile regrets that Mr*** has concerns regarding his tabletPlease note that the return period for equipment is fourteen days and that T-Mobile does not offer return outside of the return period if customers are dissatisfied with software on their deviceAdditionally, T-Mobile cannot guarantee what operating system would be pre-loaded on a new tablet
However, as a one-time courtesy to Mr***, we have issued a refund for $plus applicable taxThis refund will be issued by Citibank as a prepaid MasterCard and Mr*** should allow seven to ten business days to receive the cardWe regret any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T***
Executive Response

Complaint: ***
I am rejecting this response because:On January t-Mobile filed a response to my complaint which I find appallingIt is true that T- Mobile did try to contact me several times, however when I an with patients I cannot be on the phone, thus we were not able to make connectionI had tried to make contact since, but they did not answer my calls. In T-Mobile’s response they claim that I had authorized the payment on December 26th for $to be withdrawn on December 29, 2017. This is TOTALLY untrue! First of all, my portion of the bill was $monthlyIt so happened that I did not make any payment the month of December since my daughter owed me for a dress I had fronted her money for while we were out of town togetherMy daughter, *** and I had the agreement that I would pay for the dress in lieu of the phone bill payment until I was made whole. Secondly, any payment I ever made I printout a receipt from the T-Mobile payment siteI wouldn’t expect to find a receipt in this amount since I didn’t post this paymentHence there is no receiptThirdly, when I make a payment, I don’t ever schedule a paymentI pay it to come out right then and there. It is absurd for them to say that they sent me a SMS reminder of a scheduled paymentTHIS NEVER HAPPENED!I only learned of the withdrawal when my bank sent me a text message of the withdrawalIt was at that point I was alarmed and began seeking explanation of what was going onWhat followed as I tried to understand and rectify their error was very upsettingNo-one would speak to me since I didn’t have my daughters social security numberREALLY?! And then the wouldn’t give me the account number when I told them I would file a formal complaint- they absolutely refusedI wanted to remove my card from the site and found I could not access it to do soIt is very upsetting to me to even think about it againAnd in the end, even after I finally got my money back, after making enough effort and noise, then I couldn’t come off my daughter’s account until she paid her TOTAL balanceThey held me as hostageI felt like as if I was being held for ransom! And now the best they can do it lie, incredible!!
Sincerely,
*** ***