Talty Chevrolet Buick Cadillac, Inc.

We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a satisfactory resolution.We appreciate the opportunity
that the Revdex.com has given to us to assist our customer Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Austin ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will consider this complaint resolved
Regards,
*** ***

Revdex.com Case # *** We appreciate the customer’s honesty and transparency regarding their frustration On 2/19/16, a Cox representative applied promotional offers to provide a new rate but failed to identify that existing offers would increase the following monthUnfortunately we were able to extend the previous rate but a one-time adjustment was applied to cover the difference and honor the rate he was quoted We want to assure them we respect their feedback and that we have taken the appropriate steps to coach the agentPlease know we have spoken to the customer in detail regarding the events that had occurred but we have corrected the issue and done all that we can do to assist our customer regarding his concerns Thank you for your time and consideration*** WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We appreciate the opportunity to reply regarding Cox High Speed Internet service, the monthly data usage allowance, and Cox’s introduction of data usage billingCox offers a variety of High Speed Internet plans to meet the needs of its customersThese plans offer speeds ranging from 5mbps
download/1mbps upload to 300mbps download/30mbps upload, and each has a data usage allowance of terabyte (1TB)Monthly data usage calculations are based on the amount of the customer’s downloads, uploads and other Internet activity within their individual monthly billing cycle As Internet usage is currently doubling every years due to evolving customer needs, we continue to strive to provide the optimal residential broadband experience for all our customersCox provides the tools, such as data usage meters on cox.com and on the Cox Connect mobile app, that allow customers to monitor, manage, and track their household’s data usage and amount of data remaining for the monthly billing periodCox will also provide browser alerts when reaching 85% and 100% of your monthly plan, and a grace period of billing cycles when billing begins in your marketFor more information on these tools, data usage, plans and examples of the many things you can do with 1TB of data in a month, visit www.cox.com/datausage While monthly usage allowances are not new for our Internet service plans, Cox, like many other providers, is making changes to bill for blocks of data used by customers in excess of 1TB in your marketHowever we expect minimal to no impact for the vast majority of our customers (we anticipate that approximately 2% of customers will exceed the monthly amount of data included in their service plan) We trust that these tools will help you manage and understand residential broadband usageWe hope this information alleviates your expressed concernsIf you have any additional questions, please feel free to contact Cox at (888) 269-Thank you

Revdex.com #*** We would like to thank the Revdex.com for the bringing our customer’s additional concerns to our attention We would like to apologize for the frustration with the amount of time it has taken to resolve her issues. It was not our intention to cause any further aggravation to our client. To remain in good faith with our long time customer we have issued a $credit to her account. She will see this credit posted on her April statement. Thank you for your time and considerationJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case# ***It is our goal to provide our customers with exemplary customer service. We sincerely regret any inconvenience that our customer has experienced with our company We have attempted to contact the customer by phone on 8/12/and 8/14/While we are unable to
successfully make contact with the customer directly, we have facilitated and processed the refund for the customerThe refund check will be mailed out today, 8/14/The customer will receive the refund check within 7-business days.Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

December 20, Revdex.com complaint # *** *** We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his billDue to a separate complaint filed to our corporate office, we contacted him directly to discuss the
details. At this moment we have touched base with the customer in regards to his billing concern and are working towards a resolution. The client has our contact information should he wish to contact us directly As always, we thank the Revdex.com for the opportunity to assist our customer ***/Cox Communications Executive Offices/ Arizona

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We would like to thank the customer for taking the time to file his concerns regarding the recent service issuesPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrations Due to the concerns that were brought to our
attention, we made multiple attempts to reach him at the number providedWe were unsuccessful in our attemptsWe were able to leave a voicemail with our contact information on each call though It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at *** Melissa/Cox Communications Executive Offices/Arizona Tell us why here

We would like to thank the customer for taking the time to file his concerns regarding the recent service issuesPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrations Due to the concerns that were brought to
our attention, we made multiple attempts to reach him at the number providedWe were unsuccessful in our attemptsWe were able to leave a voicemail with our contact information on each call though It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594- Melissa/Cox Communications Executive Offices/Arizona

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their service issuesIt is certainly not our intention to cause any frustrationBecause of the issues brought to the attention of your office we have attempted to directly contact the
customer. While our attempts have been unsuccessful, we were able to confirm that our customer has been working directly with one of our field technicians in regards to their service issuesOur field technician confirmed the service issues our customer was having and requested a credit to be issued. To remain in good faith with our longstanding customer, we have issued promotions to their account to compensate for the troubles they have endured. The campaigns added are for $off DVR service and $off the Monthly Recurring Charge (MRC). These were added on 5/11/and will expire on 5/10/17. Their new MRC with these promotions is $188.85. Prorated credits/adjustments for adding these promotions mid-billing cycle will be reflected on their May 29, statementIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced*** / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case # *** We regret to hear of any inconvenience that our customer has experienced with our companyIt is certainly not our intention to cause any frustration We have contacted the customer directly on 6/9/to address their concerns and provide a successful resolution
We appreciate the opportunity that the Revdex.com has given to us to assist our customer. *** WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Sheila J***

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Sharon H..Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here

We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and provide a successful resolution. It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer *** *.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We appreciate our customer taking the time to voice their additional concerns regarding their account billingAs a customer oriented business we always welcome the opportunity to assist our customers with their concernsUpon receipt of this complaint we were able to make contact with our customer on 3/10/to address their concernsDuring this conversation we were able to explain to our customer that their balance had in fact been corrected and that the promotional discount was now properly reflectedWe are confident the issue at hand has now been resolved We appreciate our customer’s patience and understanding and genuinely hope to continue a positive relationship with them moving forwardIf they should have any additional questions or concerns, they can contact our Customer Care Center at ***Thank youGeorge Executive Escalations Cox Communications

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com Case # *** We regret to hear of any inconvenience that our customer has experienced with our companyIt is certainly not our intention to cause any frustration We have contacted the customer directly on 9/8/to address his concerns and provide a successful resolutionIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. *** **
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***