Talty Chevrolet Buick Cadillac, Inc.

*** * *** *** *** *** *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their service call chargeIt is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we thoroughly reviewed our customer’s
account. As a courtesy we have issued a credit in the amount of $to compensate for the service call fee. This credit will appear on her April statement. As for the negative experience with one of our agents, we want your office to know we are unhappy to hear of this interaction. Please know her feedback with the agent has been forwarded to the appropriate department for further investigationIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced*** / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

I spoke with *** on the 14th she said she would follow up with me on Monday I never heard anything from her I would like to discuss a couple of issues with her but I'm not going to reach out until she reaches out to me as she told me she would it seems as though this issue is not resolved but just open ended I would also greatly like to resolve the issue of their last timed out is blowing my vizio speaker out I am Not sure if I should contact *** about that or wait for her to contact me any advice you have would be greatly appreciated thank you so very much have a great day and many thanks to the Revdex.comRespectfully*** * ***
***

We would like to thank the customer for taking the time to file her concerns regarding her account billingPlease let me begin with an apology for any inconvenience she experienced We certainly do not want to cause her any frustrations.Upon receiving this complaint, we were able to make
contact with our customer on 6/9/When speaking to our customer, we did explain that our department had already spoken to her on 6/2/regarding the same concerns and we were under the understanding that we were able to come to a resolutionOur customer then advised us she would like to withdraw her complaint as our previous explanation from 6/2/was a satisfactory resolution It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You.***Executive ResolutionsCox Communications

Revdex.com Case #*** We are attempting to directly contact the customerOnce we are able to verify the account, we can address the concerns and provide a successful resolution.Thank you for your time and considerationWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Jodi ***

Revdex.com Case #*** It is our goal to provide our customers with exemplary customer serviceWe regret to hear of any inconvenience that our customer has experienced with our company. We have contacted the customer directly on 2/19/to address their concernsWe are confident we will be
able to provide a successful resolutionThank you for your time and considerationJesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file her concerns regarding the intermittent accessibility of her email account. Please let me begin with an apology for any inconvenience she experienced. We certainly did not want to cause her any frustrationsUpon receipt of
this complaint, we confirmed that our recent server software and patching updates were completed todayWe reached out and spoke with the customer and advised of the completion of these updatesAt this time, the customer has no other questions or concernsIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications

As usual Cox has replied with a big LIE!!! My Credit Union Manager has supplied that proof directly by email to their Supervisor. See Janemail to Melissa B*** from Sally E***, Deer Valley Credit Union. I am unable to attach that email here but it has already been supplied. Cox has also been given her name and all contact information prior to Janand told to contact her for proof. Neither time would they recognize the proof provided. *** and ***

Dear Ms***,Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com outlining your recent experience with your internet service. We have conducted a review of your account and have
determined the following:Our records show that on November 4, 2015, you contacted our technical support team to report issues with your internet speed. Our telephone technical support was unable to identify a service issue and therefore suggested that a technician come to your home. Notes on the account indicate that you agreed to have a technician come to your home on November 5, between the hours of 5-6:15pm.On November 5, 2015,Field Technician determined that the internet service was working as designed and you were receiving accurate speeds based on your level of service. Notes on the account indicate that the field technician advised you that Cox does not guarantee or advertise wireless internet speeds. The technician was unable to identify a "Cox" service issue therefore, your account was billed a $service call fee.On December 27, 2015, you contacted our customer service team to dispute the $fee. Since Cox had no notes to support you were advised of this possible fee prior to the technician arriving, your account was credited the $75.00. This credit will reflect on your next billing statement.Please accept our apologies for any inconvenience this may have caused you and your family. For additional information regarding our internet service, you may review our Acceptable Use Policy by visiting: https://www.cox.com/aboutus/policies.html#acceptable-use-policy.Respectfully, Sylvia LD***Executive Office of the Regional Manager*-***

December 19, Revdex.com complaint # *** *** *** We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his bill. Due to the concerns that the client brought to your attention, we contacted him directly to discuss the
details. At this moment we have resolved the customers billing concern in a satisfactory manner. The client has our contact information should he wish to contact us directly As always, we thank the Revdex.com for the opportunity to assist our customer ***/Cox Communications Executive Offices/ Arizona

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and have explained the process of the refer a friend program in detail. As a one-time courtesy we have provided the credit to our customers account. It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding the balance showing on their former Cox accountPlease let me begin with an apology for any inconvenience they experiencedUpon receipt of this complaint, we were able to locate the former Cox account in
question which is currently reflecting an unpaid balance of $After researching the account we do see the efforts our customer has made to attempt to address this balance, explain the circumstances regarding it, and have it correctedAs a one-time courtesy we have applied an adjustment of $to the account in question which will bring the balance to zeroWe are confident the issue at hand has been resolvedIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications

We would like to thank the customer for taking the time to file her concerns regarding the experience with our Agent over the phone Please let me begin with an apology for any inconvenience she experienced We certainly did not want to cause any frustration.Upon receipt of this
complaint, we reached out to the customer twice at the phone number provided but were not able to make contactOn each call, a message was left with our contact information should the customer wish to speak about this furtherWe have also passed along her comments to the appropriate management for review.It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You.ThomasExecutive ResolutionsCox Communications

Revdex.com Case # *** We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always
our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Cox made no attempt to resolve the complaintThey simply say they put their equipment where they please
Regards,
*** ***

We would like to thank the Revdex.com for the opportunity to assist a valuable customerIt is certainly not our intention to cause any frustration. We have contacted our customer directly to address their concerns in detailShould she want to discuss the account further, she can
always reach out to us.It is always our goal to provide our customers with exemplary customer serviceWe appreciate the opportunity that the Revdex.com has given to us to address and assist our customerMelissa L.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file his concerns regarding the recent service issuesPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrations Due to the concerns that the client brought to
your attention we made multiple attempts to reach him/her. We were unsuccessful in our attempts but were able to leave voicemail messages requesting the customer to contact usThe client has our contact information should he wish to contact us directly It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. ***/Cox Communications Executive Offices/Arizona

Although they have contacted me and sent someone out to resolve the issues, the company is aware that the services I paid for were not what is considered acceptable, even by their standards. I have been told this repeatedly by everyone from customer service to the field technicianI have also supplied recent video of the ongoing issues as proof of the problems we have been having with the serviceFor now, I need to wait and see if the current changes to the wiring were successful, however, I have not heard anything about crediting my account for the ongoing, poor service that I was charged full price for. Until the financial issues is resolved, I would hope the Revdex.com will not close this complaintProviding a television service that is practically un-watchable and charging full price for it does not seem very fair