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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI called about getting internet service based on a mailer that said $for monthsi called and the sales person agreed that it was $with a month plan , so we proceeded and I gave them all my informationThen I was informed that I had to get a phone line to get the pricei am tired of companies giving bait and switch advertisingIf it it's a price, make that the price and no more gotchasoffenders are everywhere, airlines, cable companies, cell phone companies, what happened to truth in advertisingTell COX; I want the internet for the $per month that was agreed to on the phone with their repand I would like the state to really go after these ** ads
Regards,
*** ***

October 20, 2015Revdex.com complaint * *** ***We were sorry to hear of the difficulty that the customer experienced with our company. We reached out and spoke to the customer on the of this month and we were able to discuss her concerns in detail. We will continue to work
with the subscriber after completing a full investigation on her account.As always, we thank the Revdex.com for the opportunity to assist a valued customer***/Cox Communications Executive Offices/ Arizona

We would like to thank the customer for taking the time to file his additional concerns regarding the billing issuesI spoke with the customer 02/15/We closed the old account and will process a refund check as soon as possibleIf they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-#### Thank YouTracie Executive Resolutions Cox Communications

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] I would like you to know I am ONLY accepting this as I will NEVER be recommending your company and am a VERY unhappy customerBecause of the lies that I was told by YOUR employees I will NEVER trust your company and will begin to look elsewhere for an internet provider. I will NOT speak with you as when I asked when I was on the phone with your employees I was blown offI am tired of being treated as I do not matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Amanda L***

We are sorry to hear our customer's concerns with the billing were not fully resolvedWe reached out to the customer on June 17th, to address his concerns and work towards a resolutionWith the assistance of our back office support team, we were able to find alternative options to provide a comparable monthly rate. On June 18th, 2015, we spoke to the customer again to advise him of the new monthly rateThe customer agreed and accepted the new monthly rateWe are confident after speaking with our customer that we have been able to provide a successful resolution. As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We would like to thank the customer for taking the time to file his concerns regarding his account billing. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrationsUpon receipt of this complaint we were able to
make contact with our customer on 1/7/to address their concernsDuring our conversation with our customer we were able to come to an agreement on an appropriate adjustment to the account for the disputed chargesAdditionally, we made the necessary updates to the account to ensure our customer receives paper billing statements moving forwardWe are confident the issue at hand has now been resolvedIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ***-***Thank YouGeorge *** *** Cox Communications

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their overall experience while starting up new serviceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns brought
to the attention of your officeWe appreciate the feedback and suggestions our customer provided to ensure a better overall experience going forwardIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to thank the customer for taking the time to file their concerns regarding the charge for a service visit to their home. Please let me begin with an apology for any inconvenience they have experienced. We certainly did not want to cause them any frustrationsUpon receipt
of this complaint, we found the customer had already reached out to our Corporate Escalations Team who, as a courtesy for the customer’s tenure, offered to waive the charge in questionIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank YouThomas Executive Resolutions Cox Communications

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** thank you so much for making them take immediate attention to this issue! It went on long enough and caused me so much wasted time, energy and stressI should have reached out to you a month or two into the concern vs having to deal with it for an entire year!
Regards,
*** ***

We were sorry to hear of the difficulty that the customer is having with her emailDue to the concerns that she brought to the attention of your office, we contacted the customer directly and advised that her emails issues are not related a server issueOur office has notated the customer’s
account in depth regarding the details of the investigationBecause the solution to the subscriber’s email concerns can be rectified by a member of our Internet Technical Team, we suggested that she contact our Technical Support Group to perform some further troubleshooting over the phoneWe offered to have a member of our Internet Team contact the customer to assist, but she declined our offerIn the interest of our customers, our Technical Support Team is open hours a day, seven days a week, and days of the yearWe hope the customer will take advantage of our Technical Internet Team for assistanceWe can be reached at ###-###-#### As always, we thank the Revdex.com for the opportunity to assist our client ***/Cox Communications Executive Offices/ Arizona

March 2, 2016--Revdex.com complaint # *** * *** We are sorry to hear of the customer’s confusion regarding billing from our company. Due to the concerns that were brought to the attention of your office, we reviewed the subscriber’s ledger and found no illegitimate charges on her
billingOur Collection Department confirmed that accounts that are shut down for nonpayment or returned payments are subject to reconnection fees. This fee is charged for both disconnections done through our system, as well as physical deactivations that are done outside of the home. Our Collections Team also advised that our clients are given notices by phone, text, email, and the Postal Service before the disconnection of service occursThis team can put a disconnection of service on hold with a promise to pay later. Our Billing Agents also have the ability to make payment arrangements or extensions in some cases, so we always suggest our customer contact our Customer Service Department at *** for assistance or guidance with their billing. We never like to see a valuable customer being charged late fees and being disconnected due to lack of payment If another time of the month is more convenient for the customer to pay their billing, our Customer Care Team can also change a client’s statement billing date We hope this information has been helpful to your office, as well as the customer. Thank you***/Cox Communications Executive Offices/ Arizona

Revdex.com Case # ***We sincerely regret any inconvenience that our customer has experienced with the Cox services.On May 27th, 2015, we were able to successlly make contact with our customer directly to address their concerns and provide a successful resolution.It is always our goal to provide our
customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

It seems funny that Cox wants to resolve the issue without even trying to contact me I don't find this satisfactory and expect a call and an attempt to find a better resolution to my original complaint.Thanks

you say valued customer my internet has not worked properly since aug of after multiple visits and multiple phone calls no progress has been made in resolutionyou have to understand the frustration of not getti g the service that is promised I do hope for a resolution soon as if it is not accomplished I will find a provider that lives up to the standards of their productas for the tv that was damaged I have had it fixed and it WAS result of currant coming through the coaxit ended up costing me dollars to replace the lamp

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Martin R***

August 19, 2015 Revdex.com complaint # ***-- *** *** We were sorry to hear of the difficulty experienced regarding the cable line that is lying above ground. Due to the information that *** brought to the attention of your office, we contacted our Field Leadership Team for
assistance. Our Tempe Field Supervisors advised us that the cable line *** refers to is a temporary cable/feeder line that will be permanently relocated. Our Leadership Team has assured us that *** will be contacted and advised on the progress and time line of the line relocation process. We will contact *** directly as well and give him our contact information in case he has additional questions regarding this matter. Thank you again for the opportunity to assist! ***/Cox Communications Executive Offices/ ***

We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.Regarding the customer’s concerns
with their account billing, we were able to speak with them regarding the issues at hand on 6/23/During our discussion with our customer, we explained that we were able to determine that due to transferring services to a location that is provided complementary cable services, our customer is going to lose the three product promotional discount they were set to receive until December of this yearAlthough three product discounts are not eligible for accounts receiving complementary service, we were able to locate two single product discounts that will provide our customer with a new month discount that will provide them with a lower monthly rate than the one they had been receiving prior to their service transfer requestOur customer advised us that they were satisfied with the new monthly rate that these promotional discounts would provide them. In addition, our customer advised us they were not aware they were in a contractual agreement with Cox and as a courtesy we have advised them that should they opt to exit their contract prior to the December expiration date, we will allow them to do so without the penalty of an early termination fee We are confident at this point that all of the issues our customer brought forward via this complaint have been resolved It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank you***Executive ResolutionsCox Communications

October 6, 2015 Revdex.com complaint # *** dated 9/17/15-- Lisa W*** We were sorry to read that our former customer had difficulty with her billing. Review of our records confirmed that we spoke to the customer on the of September, and the concerns that she brought to our
attention on her account were resolved on the of last month. We spoke to the customer and send her an email advising her that the balance on her account was resolved on September 21. We called and left the customer a message today and asked her to contact us directly if she has any other concerns with the situation at hand. We hope this information has been helpful. Thank you. Catherine/Cox Communications Executive Offices/ Arizona

We apologize for any delayWe have sent the customer an e-mail on Monday, August 3rd, to confirm if he had received the letter and if not, to please let us know for us to re-send itWe also included our response in the e-mail to advise the customer of the recent changes to their account. At this time we have not received a response from our customerHowever, we are confident that we have successfully resolved our customer's concerns. Should the customer have any additional questions or concerns regarding their account, they are more than welcome to contact us. Thank you for your time and consideration. *** **Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Revdex.com #*** We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billing and payment dispute. It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we thoroughly reviewed your
account and the payment that was made. Our investigation found that our customer did made a payment on 5/31/in the amount of $119.19. Because the monies collected was to pay a write-off amount owed on a former account, we do not have support to issue a refund for the payment made. We hope this information has been helpful to your office. Should our client have additional questions or concerns they can contact our trained and knowledgeable Customer Care Agents at ###-###-####Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region