Talty Chevrolet Buick Cadillac, Inc.

Upon receiving the customer's additional response, we attempted to reach them again by telephone on July 20, 2015, at an alternate contact number listed on the account instead of their Revdex.com complaintWe were unable to speak with the customer but we were able to leave a voice mail messageThe customer contacted us via e-mail advising that he had received our voice mail message but requested our response to his inquiry be sent in writing. A letter has been sent to the customer's home to address their concerns with the billingShould the customer have any questions or concerns regarding their complaint, they are always welcome to contact us. Thank you for your time and consideration. *** **Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

We appreciate our customer taking the time to voice their additional concerns regarding the monthly data usage allowance, and Cox’s introduction of data usage billingAs a customer oriented business we always welcome the opportunity to assist our customers with their concernsAlthough we completely understand our customer’s reservations regarding this change, we would like to reiterate once more that we expect minimal to no impact for the vast majority of our customers (we anticipate that approximately 2% of customers will exceed the monthly amount of data included in their service plan)We have also confirmed that in the past months our customer has only exceeded the bandwidth allowance for their services on two occasionsWe are confident this will cause a minimal impact to our customer and we appreciate their feedback regarding rollover of unused data, changes to data cap allowances, and frustration with recent changesIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I spoke in length with Larry from the corporate office and do consider this complaint resolved
Regards,
*** ***

We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrationsUpon receipt of this complaint,
our Executive Escalations Department confirmed that our customer’s new location does in fact have an exclusive agreement with another providerAs a result, we have spoken to our customer and waived the disputed Early Termination FeeWe are confident the issue at hand has been resolved It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications

We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration. We have contacted the customer directly to address
their concerns and are working to provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer. Sharon HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

We would like to apologize to the customer that they felt the previous response was incorrectIn the voicemail’s to the customer, we left our contact information if they would like to speak with us directlyAs we previously stated, we verified the customer was not to be charged one of the early termination fees and we have since removed it from their accountThis fee removed was related to the Television, Internet, and Phone serviceWe have verified the Early Termination Fee is due for the *** servicesIn the recent months after the customer moved, there were calls in regarding service issues; but we have no record of any problems with our *** servicesThe remaining charges on the account for the home security Early Termination Fee is validAt this point, we consider the matter closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Jennifer C***

We would like to thank the customer for taking the time to file her concerns regarding her account billing. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause them any frustrations
Upon receipt of this complaint we were able to
review the account in questionAfter researching this account, we see that our customer did speak with a supervisor from our Collections Department on 12/11/regarding the early termination fee in questionAfter reviewing the account notes pertaining to this call from 12/11/15, we do see that the supervisor our customer spoke with did explain the account as well as let our customer know that the early termination fee in question is in-fact valid and cannot be removed. While we understand this situation has been frustrating, we do believe that the decision made by our Collections Department was made based on the facts of the account with the utmost fairness for our customer kept in mind
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ***
*** ***
GeorgeExecutive ResolutionsCox Communications

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have no record of any notice that they sent and when I ask for proof from the business they have no record of them sending me even bills before Febuary of Proper notice of a change should be a full page noticeThey have sent me plenty of ads for their cable and phone services but no notice of my need to update my equipmentAlso if I have been paying for Mbps for years and the Modem was up to specs for Mbps then they choked my modem down to Mbps

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Mary G***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Tamas V***

Revdex.com complaint *** ***
We are sorry to hear that the customer was not satisfied with our first response to your office
Due to the multiple sources that the customer filed this complaint with, our Field, Network and Government Relations Team has drafted a letter response and this correspondence was copied to the customer as well
As always, we appreciate the opportunity that the Revdex.com has given to usThank you
Catherine/Cox Communications Executive Offices/ Arizona

Revdex.com Case # *** It is our goal to provide our customers with exemplary customer service. We regret to hear of any inconvenience that our customer has experienced with their services. We have contacted the customer directly on 2/5/to address their concerns
Currently we have a service appointment scheduled for 2/6/but we will follow up with the customer again next weekWe are confident we will be able to provide a successful resolution As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region

Revdex.com Case # *** We would like to thank the customer for taking the time to file their concerns regarding the Internet pricingIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is
always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.Nowhere in "this specific promotional discount" did it specify that this offer "was only available to Cox High Speed Internet subscribers who were not already subscribed to any level of Cox Cable Television services." Essentially Cox is using the argument of fine print "other restrictions may apply." However, this is not acceptable either; otherwise companies could advertise ridiculous offers for whatever they want to lure customers in (bait) and then when customers requested the advertised offer, the company would say that the offer is not available but that another in fact is (switch) For example, advertising "Free Cable!!!" putting only "restrictions apply" in the fine print and then telling the rush of customers who try to get the advertised offer that the free cable is only available to current customers who reside at *** ** *** *** (but there is another option available for $199.99) Obviously this is deceptive and my complaint has many similar aspects that display violations of Arizona consumer protection law

The issue has not fully been resolvedWe're still awaiting a call back from CoxIt's unfortunate we had to get to this pointI should have never had to go this farCox should have done everything possible for me before we reached this point

February 11, Revdex.com complaint John D***---- # *** We were sorry to hear of the difficulty and confusion that the customer has been experiencing with his service and billingDue to the concerns that the subscriber brought to the attention of your office, we have contacted the
customer directly. We will continue to work with the client and ensure that we have addressed and answered all of his questionsAs always, we appreciate the opportunity that the Revdex.com has given us. Thank youCatherine/ Cox Communications Executive Offices/ Arizona

This amount is too much for basic internet. Since we have no other option we have to pay. How do we return the modem and get our own?