I do not accept the response from COXThey can check their records, I did contact with them many timesPlease check my records: Attachment is my cell phone call record from ***I called this number [redacted] to cancel my internet serviceCox can check their call historyI believe they have monitored the callAttachment is a survey email the next day after my callThis one is to prove I did call COX and they asked my feedback regarding my recent callAttachment is a transcript of my chat with the COX Live Chat SupportThe representative Seldon Splaced my cancellation request for the Internet service on 09/23/Attachment is the evidence that I move out of the apartment on 09/30/I did call on 10/30/since they never solved my problemI have spent a lot of time with them which is really badI will never pay the bill that I shouldn't payIt is their dereliction of duty!
We are sorry to hear of our customer’s concerns regarding our advertisingWe have made attempts to directly contact our customer by phone and have been unsuccessful Once we are able to speak with our customer and verify the account, we can address the concerns and provide a successful resolution Thank you for your time and considerationExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We have been in communication and we are working out the details of the resolutionAs soon as that resolution is worked out and provided to me in writing, I will let Revdex.com know Regards, [redacted]
July 5, 2016--Revdex.com complaint # [redacted] — [redacted] We were sorry to hear of the difficulty that the customer described in his complaint to your officeDue to the concerns that the client brought to the attention of the Revdex.com, we requested our Field Leadership Team contact the customer directly to resolve his issues On June 27, 2016, we confirmed that all of our services were working well at the home, and our technician gave his contact information to the customer for further concerns on this matter While we were not able to verify the missed time frames for service that the customer spoke of, we did apply a one month cable credit to his account, and we removed the fee normally charged for upgrade of service We hope this information has been helpful to your office As always, thank you for the opportunity to assist a valuable client! Catherine/Cox Communications Executive Offices/ Arizona
Revdex.com # [redacted] We have contacted the customer directly to address their concerns, the customer was already contacted by the appropriate departments to resolve his complaintWe appreciate the opportunity that the Revdex.com has given to us to assist our customerExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
I asked for a copy of there terms and conditions clauseNothing on the bill documents their arbitrary increase Melissa offered a new amount of $for the remaining eleven months I am again requesting the company uphold the month agreement or release me from their contact at no fee to me
We are sorry to hear our business customer was negatively impacted by their account billing Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to address the concerns listed in the complaintThank you for your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below ?My complaint will have been resolved when they get in contact with me and resolve itNot when then send me a message to say that they will get in contact with me and need my account info Regards, [redacted] ***
We would like to thank the customer for taking the time to file her concerns regarding their rebatePlease let me begin with an apology for any inconvenience she experiencedWe certainly do not want to cause her any frustrationsUpon receipt of this complaint we escalated the issue with our customer’s rebate to our Marketing Department who advised us they have expedited our customer’s rebate processing to ensure it is mailed as soon as possibleWe were able to speak with our customer directly on 7/15/to advise her of this and to assure her she can expect to receive this rebate in business daysWe will also continue to remain in contact with our customer until we are assured she has received her rebateWe are confident the issue at hand has now been addressedIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouGeorge Executive Escalations Cox Communications
We appreciate our customer taking the time to voice their additional concerns regarding the monthly data usage allowance, and Cox’s introduction of data usage billingAs a customer oriented business we always welcome the opportunity to assist our customers with their concernsAlthough we completely understand our customer’s reservations regarding this change, we would like to reiterate once more that we expect minimal to no impact for the vast majority of our customers (we anticipate that less than 1% of customers will exceed the monthly amount of data included in their service plan)We have also confirmed that in the past months our customer has only exceeded the bandwidth allowance for their services on four occasionsWe are confident this will cause a minimal impact to our customer and we appreciate their feedbackIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedThank you
Revdex.com complaint # [redacted] We were sorry to hear that our customer has experienced internet service issues Due to the concerns that the subscriber brought to your office, we attempted to contact our customer on two different occasions, to no availWe welcome feedback from all customers, but due to privacy rulings in place we urge the account holder to contact us directly to better assist them We hope this information has been helpful to your office Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Dear notified parties involved, I do not accept your response as I checked over my online bill and it does not confirm my rate is moving forward At this point, I only have enough information to determine that you have only charged me that amount this month I am withholding acceptance until I see my February bill I looked at the News from Cox section and it only reflects that my rate will still be escalated to $based upon the language of the material I need something substantial and I will not be taking anyone's word for anything unless I see it well documentedRegards,Lawrence Coleman
We would like to thank the customer for taking the time to file their concerns regarding their Cox services Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns with their services, we were able to speak with our customer on 8/25/and scheduled a service repair appointment for 8/25/to address our customer’s concernsOur department also made a call on 8/31/to check in following the repair appointment but were only able to leave a message with our contact informationWe are confident the issue at hand has been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youExecutive Resolutions Cox Communications
Thank you for the prompt responseI will update the complaint as soon as I get a confirmation from the Credit and Collections Team, as well as the credit reporting agency
We would like to thank the customer for taking the time to file their concerns regarding their former Cox account Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns with their account billing, we did attempt to reach them at the telephone number they provided to us ( [redacted] to address these issues but we were unsuccessfulWe have left voicemail messages and submitted an e-mail to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their former accountIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
We would like to thank the Revdex.com for bringing our customer’s billing concerns to the attention of your office It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office, we thoroughly reviewed our customer’s account Our investigation found that our customer called our Customer Care Center on 6/27/after receiving a statement for active services When she asked why she was getting a bill after she canceled her services, we advised her that there are no records showing her request to cancel services Although she said she called to cancel service at the beginning of June, we do not have any record of that interaction Additionally, there is not any records of our customer arranging for the equipment to be picked up or returnedWe asked our customer if she had already returned her equipment and she said she had not and that it was left at the apartment We advised her that if the equipment was not returned that she would be charged for it She advised us that she will retrieve the equipment so return boxes, with prepaid labels, were sent to her current address for her to send the equipment backEven though we are not able to verify that the equipment was picked up and/or returned, as a courtesy, we removed the equipment from the account Should our customer find the equipment in question, we ask that they return it to a retail store Please know that after the equipment charges were removed it left a remaining balance owed on the account in the amount of $It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
July 25, Revdex.com complaint # [redacted] — [redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding the internet service Due to the concerns that the client brought to your attention, we engaged our field leadership to address the technical difficulties We are currently working on performing the necessary repairs to the customer’s services At this moment the customer is aware of the repairs being made and the time frame expected for this repairs to be completed We will continue to work together with the customer towards a satisfactory resolutionThe client has our contact information should he wish to contact us directly As always, we thank the Revdex.com for the opportunity to assist our customer Luis/Cox Communications Executive Offices/ Arizona
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have asked this complaint be elevated to a manager- I have had trouble getting a hold of herWe made an appointment on 6/3/at 2:to speak- she did not call or answer her phoneI have left multiple messages and have not heard back from anyone Regards, [redacted]
I do not accept the response from COXThey can check their records, I did contact with them many timesPlease check my records: Attachment is my cell phone call record from ***I called this number [redacted] to cancel my internet serviceCox can check their call historyI believe they have monitored the callAttachment is a survey email the next day after my callThis one is to prove I did call COX and they asked my feedback regarding my recent callAttachment is a transcript of my chat with the COX Live Chat SupportThe representative Seldon Splaced my cancellation request for the Internet service on 09/23/Attachment is the evidence that I move out of the apartment on 09/30/I did call on 10/30/since they never solved my problemI have spent a lot of time with them which is really badI will never pay the bill that I shouldn't payIt is their dereliction of duty!
We are sorry to hear of our customer’s concerns regarding our advertisingWe have made attempts to directly contact our customer by phone and have been unsuccessful Once we are able to speak with our customer and verify the account, we can address the concerns and provide a successful resolution Thank you for your time and considerationExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We have been in communication and we are working out the details of the resolutionAs soon as that resolution is worked out and provided to me in writing, I will let Revdex.com know Regards, [redacted]
July 5, 2016--Revdex.com complaint # [redacted] — [redacted] We were sorry to hear of the difficulty that the customer described in his complaint to your officeDue to the concerns that the client brought to the attention of the Revdex.com, we requested our Field Leadership Team contact the customer directly to resolve his issues On June 27, 2016, we confirmed that all of our services were working well at the home, and our technician gave his contact information to the customer for further concerns on this matter While we were not able to verify the missed time frames for service that the customer spoke of, we did apply a one month cable credit to his account, and we removed the fee normally charged for upgrade of service We hope this information has been helpful to your office As always, thank you for the opportunity to assist a valuable client! Catherine/Cox Communications Executive Offices/ Arizona
Revdex.com # [redacted] We have contacted the customer directly to address their concerns, the customer was already contacted by the appropriate departments to resolve his complaintWe appreciate the opportunity that the Revdex.com has given to us to assist our customerExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
I asked for a copy of there terms and conditions clauseNothing on the bill documents their arbitrary increase Melissa offered a new amount of $for the remaining eleven months I am again requesting the company uphold the month agreement or release me from their contact at no fee to me
We are sorry to hear our business customer was negatively impacted by their account billing Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to address the concerns listed in the complaintThank you for your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below ?My complaint will have been resolved when they get in contact with me and resolve itNot when then send me a message to say that they will get in contact with me and need my account info Regards, [redacted] ***
We would like to thank the customer for taking the time to file her concerns regarding their rebatePlease let me begin with an apology for any inconvenience she experiencedWe certainly do not want to cause her any frustrationsUpon receipt of this complaint we escalated the issue with our customer’s rebate to our Marketing Department who advised us they have expedited our customer’s rebate processing to ensure it is mailed as soon as possibleWe were able to speak with our customer directly on 7/15/to advise her of this and to assure her she can expect to receive this rebate in business daysWe will also continue to remain in contact with our customer until we are assured she has received her rebateWe are confident the issue at hand has now been addressedIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouGeorge Executive Escalations Cox Communications
I received no credit and no phone call The issue is not resolved either
We appreciate our customer taking the time to voice their additional concerns regarding the monthly data usage allowance, and Cox’s introduction of data usage billingAs a customer oriented business we always welcome the opportunity to assist our customers with their concernsAlthough we completely understand our customer’s reservations regarding this change, we would like to reiterate once more that we expect minimal to no impact for the vast majority of our customers (we anticipate that less than 1% of customers will exceed the monthly amount of data included in their service plan)We have also confirmed that in the past months our customer has only exceeded the bandwidth allowance for their services on four occasionsWe are confident this will cause a minimal impact to our customer and we appreciate their feedbackIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedThank you
Revdex.com complaint # [redacted] We were sorry to hear that our customer has experienced internet service issues Due to the concerns that the subscriber brought to your office, we attempted to contact our customer on two different occasions, to no availWe welcome feedback from all customers, but due to privacy rulings in place we urge the account holder to contact us directly to better assist them We hope this information has been helpful to your office Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Dear notified parties involved, I do not accept your response as I checked over my online bill and it does not confirm my rate is moving forward At this point, I only have enough information to determine that you have only charged me that amount this month I am withholding acceptance until I see my February bill I looked at the News from Cox section and it only reflects that my rate will still be escalated to $based upon the language of the material I need something substantial and I will not be taking anyone's word for anything unless I see it well documentedRegards,Lawrence Coleman
We would like to thank the customer for taking the time to file their concerns regarding their Cox services Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns with their services, we were able to speak with our customer on 8/25/and scheduled a service repair appointment for 8/25/to address our customer’s concernsOur department also made a call on 8/31/to check in following the repair appointment but were only able to leave a message with our contact informationWe are confident the issue at hand has been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youExecutive Resolutions Cox Communications
did not honor original termsOffered no discount to satisfy the poor service
Thank you for the prompt responseI will update the complaint as soon as I get a confirmation from the Credit and Collections Team, as well as the credit reporting agency
We would like to thank the customer for taking the time to file their concerns regarding their former Cox account Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns with their account billing, we did attempt to reach them at the telephone number they provided to us ( [redacted] to address these issues but we were unsuccessfulWe have left voicemail messages and submitted an e-mail to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their former accountIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
We would like to thank the Revdex.com for bringing our customer’s billing concerns to the attention of your office It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office, we thoroughly reviewed our customer’s account Our investigation found that our customer called our Customer Care Center on 6/27/after receiving a statement for active services When she asked why she was getting a bill after she canceled her services, we advised her that there are no records showing her request to cancel services Although she said she called to cancel service at the beginning of June, we do not have any record of that interaction Additionally, there is not any records of our customer arranging for the equipment to be picked up or returnedWe asked our customer if she had already returned her equipment and she said she had not and that it was left at the apartment We advised her that if the equipment was not returned that she would be charged for it She advised us that she will retrieve the equipment so return boxes, with prepaid labels, were sent to her current address for her to send the equipment backEven though we are not able to verify that the equipment was picked up and/or returned, as a courtesy, we removed the equipment from the account Should our customer find the equipment in question, we ask that they return it to a retail store Please know that after the equipment charges were removed it left a remaining balance owed on the account in the amount of $It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
July 25, Revdex.com complaint # [redacted] — [redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding the internet service Due to the concerns that the client brought to your attention, we engaged our field leadership to address the technical difficulties We are currently working on performing the necessary repairs to the customer’s services At this moment the customer is aware of the repairs being made and the time frame expected for this repairs to be completed We will continue to work together with the customer towards a satisfactory resolutionThe client has our contact information should he wish to contact us directly As always, we thank the Revdex.com for the opportunity to assist our customer Luis/Cox Communications Executive Offices/ Arizona
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have asked this complaint be elevated to a manager- I have had trouble getting a hold of herWe made an appointment on 6/3/at 2:to speak- she did not call or answer her phoneI have left multiple messages and have not heard back from anyone Regards, [redacted]