Target Corporation

I am rejecting this response because:
Target provided no clarification in their response on their false advertising concerning the promo code. I am attaching the applicable portion of their email with the promotion/promo code being advertised as well as the “Patio Umbrella” category being directly under that promo code header. Furthermore, I ordered two items. They shipped separately. The Target rep answering my question would have this informatikn readily available.  The umbrella that has been the item in question was NOT delivered on April 22nd, it was delivered May 1. So fortunately the delivery date was not as late as what Target’s email had indicated after I checked out. Therefore, that is no longer an issue. But I am unhappy about checking out indicating one (earlier) delivery date, then receiving a second email after I placed the order with a later date. Then, I ended up receiving the item in between those two dates.Photos are attached as reference of the Target email, and delivery confirmation.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached out to our guest to address his concerns. I was able to speak with him on the phone about the multiple charges he was seeing on his bank statement for his recent Target.com purchase. ...

There was an initial error with the charges when the promotional GiftCard shipped out but those were corrected.  This is why he saw multiple charges coded as "Share Journal Entry".I couldn't agree more that the way our free promotional GiftCards are sent is confusing and I do apologize for that.  Our system has to assign a value to the card that is shipped to our guests.  It may appear as though they're being charged for the GiftCard, but they'll also notice the qualifying item in their purchase is discounted totaling the promotional value of the GiftCard.  As it stands, the guest was charged the correct amount for his order and their is nothing to be adjusted.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello,   [redacted]’s refund of $29.05 has been issued back to her PayPal account as of today. Her item was part of a promotion at the time of order for $25 off a toy purchase of $100 or more. As [redacted] spent over $100 on toys, her order was discounted 25$, and this discount was split among her 3 items. I have attached a screenshot of the invoice for her return. This will show the breakdown of charges, and that the refund was issued to a Target GiftCard on 2/16/2018. I do apologize for any frustration our policies have caused, and have shared [redacted]’s feedback with our leadership team.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, AmyTarget.com Executive Offices

I am rejecting this response because: the solution to the problem was acceptable however, I was supposed to get a refund within 5 business days. It has been over 7 business days and I have not seen a refund posted or pending. I have contacted the company via email and phone and received no return phone call. I no longer have possession of any product, and Target still has my money.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Target’s Guest Reporting Center worked with the manufacturer and the requested refund was provided to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I can’t apologize enough that she received the wrong AC unit for the second time. I can only imagine how frustrated this has made her especially given the warmer weather in recent days. I’m happy to hear that she was able...

to find the item she was looking for and I hope she’s more comfortable.   Target has requested that UPS pick up the wrong unit from her and as of 12:00pm CST they haven’t arrived. They’ll be picking the item up today, Thursday July 14th, and once I can confirm they have the unit I’ll issue a refund back to the original form of payment. [redacted] paid with a $200 Target GiftCard and the remaining balance was charged to her Target REDcard.   When she logs in to “Mange my REDcard” section on Target.com it does say that Target can’t accept Target GiftCards as payment on an account. I’ve also confirmed this information with our REDcard department. As a result, Target isn’t able to issue the credits she’s requested.   I realize that I’m not able to provide the resolution she’s looking for, but Target considers this matter closed as there are no other options. A full refund will be issued to her original methods of payment. A new Target eGiftCard will be issued which can be used online or printed to be used in stores. The remaining funds will be credited to her Target REDcard. I’ve attached a copy of our refund policy.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted]   Upon receipt of your contact, we reached out to Mr. [redacted] to address his concerns.  The store was able to process a refund for the difference.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com

Thank you for following up with us about the order for [redacted]. I have shared his feedback with our senior leadership team as we are trying to make thing right. I have looked at the tracking for the replacement order and the item is set for delivery today 12/28/17. This item was shipped directly from the vendor and was not available when the replacement order was sent to the vendor.I have sent this guest a $25 Target eGiftCard for his experience and frustration. We appreciate your help with getting this guest issues resolved. Have a great day!

I am rejecting this response because:
Target offered free holiday shipping on certain items that were supposed to arrive by Saturday, December 23rd. All of the items I ordered was apart of that promotion. I even had to spend over an hour trying to get in contact with customer service because something in my cart was malfunctioning and not giving the correct shipping cost. Furthermore, the item arrived in time, but only ONE piece of a 3 piece set arrived. The replacement did not arrive until December 27th. I then went online to order another set of just regular pajamas and pick them up in store and after driving the 30 minutes to get there .... again, the wrong size was waiting for me. And they were out of my size. Again, leaving me with no ther options.

Thanks so much for contacting Target on behalf of [redacted].   I can only imagine how upsetting it must’ve been when USPS was unable to deliver her package.   On 02/07 UPS handed [redacted]’s package to her local United Service Postal Service so that they could deliver it directly to her....

USPS attempted to deliver the package to her on 02/07, however, they didn’t leave the package at her shipping address due to having no secure location available. At this time, USPS doesn’t allow Target to make any changes to deliveries so our Team Members were unable to make any changes to the delivery.   Her package was successfully delivered on 02/14 by USPS so I’m unable refund her.   I’ve shared her experience with our shipping team so that they can look into this further.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thank you for contacting Target on behalf of our guest [redacted]. I sincerely apologize for the inconvenience this experience has caused. I can only imagine the frustration our guest must have felt after finding out the shipment was delivered to the incorrect address. In most cases, once the...

tracking details is provided we’ll contact the shipping carrier to request a change of address.After the shipment was in transit, we were advised that the shipping address would be updated but after reading [redacted]’s concerns, I noticed that wasn’t the case. I realize our guest has been dealing with this issue for quite some time and I’m happy to provide a refund for the delivered shipment. The credit will post to the account within 3-5 business days. Since this item is currently out of stock we're unable to compensate the difference in price. Once the item becomes available on Target.com we'll be more than happy to adjust the price to match the Black Friday promotion. Since a return was requested the guest will receive an additional email asking them to return the shipment, please disregard that portion of the email. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting the Target Executive Offices regarding the concerns of our guest [redacted].I can understand how disappointing it must have been for her to receive her order missing pieces, especially since she was wanting them for family photos.  Unfortunately, the Holiday Shipping...

deadline was December 20 and this also applied to replacement orders.  Although there’s no way for me to change the experience she had, I do sincerely apologize for the disappointment it has caused her.  I’ve sent her a $5.00 eGiftCard to invite her back for a better one.I also appreciate the time she took to share her comments and concern.  I’ll be sure to share them with our logistics team so we can continue to improve our internal processes.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted]...

and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience using coupons. I’m sorry for any disappointment.   Here is some helpful information. The value of a coupon will be applied up to the reduced price of the item and any excess value will not be applied to the transaction total. For instance, if the item’s normal price is reduced, the coupon’s value will be adjusted accordingly. This may happen when multiple coupons or discounts (promotional GiftCard offers) are being used for the same item.   To see the Target coupon policy, please visit http://coupons.target.com/. There you’ll also find FAQs and can print coupons to use in stores and online.  We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

Revdex.com: Target fixed the charge after I filed this Revdex.com compliant and after I had to contact them three times. We appreciate your kind help in getting this matter resolved.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of...

any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order  [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

I am rejecting this response because:
To this very MOMENT they have NOT credited my VISA card ending in [redacted] for the items in question. The hold has been placed on my card since 12/30. The original amount was $22+. The amount for the towel was credited towards the purchase of the bra & panties that I bought the same day I picked up the towel. They told me 24-48 hours after the order is cancelled I would get a refund. They hold is $14.54 on my VISA. The website said ALL items were available for in-tore pick-up same day.  Maybe the confirmation email did only include the towel but I did not expect not to get the items later than Jan. 1, 2017.  If I had known I had to wait for the items to be shipped I would not have placed the order. The tracking information said the items were coming from DEPEW, NY which is a 45 minute drive from Niagara Falls, NY.  Why would I wait over a week for something to come from a 45 minute drive. SHAME ON TARGET!!!! ALL THIS MADNESS FOR $14.54!!!! Then the chat agent promised me a $5 gift card when I complained about my order taking over a week to come from a city 45 minutes away via UPS. I never got the gift card!!! At this point I just need to get my refund due of $14.54. My granddaughter got her Shopkin bra and panties. If she didn't love it so much I would take those back and buy elsewhere. I am so MAD over all the changes I've had to go through!!!!

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we partnered with our Extended Service Plan team. They’ve been in contact with [redacted] and are issuing him reimbursement for the defective TV. In addition we’ve sent a Target...

GiftCard to invite [redacted] back to Target for a better experience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Revdex.com:Thank You for the clarification.  I have attached a screenshot of the advertisement on the webpage for review. Please make the terms more clear if this promotion is ran in the future.  From what I have been told by Target the promotion meant "guaranteed $100 trade in value for a working Xbox One".  I think saying that would be much more clear than saying "$100 free gift card when trading in an Xbox one".  Nowhere does the ad state you are giving up the normal trade in value, or that the trade in value would be $0.  It could have also stated "The gift card does not stack with normal trade in value", or "customers may choose the normal trade in value, or the $100 gift card, but not both".  In any case, thank you checking into it and contacting me. The gift card offer is also a nice gesture and I appreciate it.  However, I am still very frustrated with the experience since it involved multiple trips, phone calls, and I erased my Xbox before attempting to trade it in.

I am rejecting this response because:None of my resolution items were fulfilled dtarting with an apology and an accounting of balance at hand as well as an opportunity to speak with someone.  Target - you continue to prove that your leadership, culture and company are have evolved for the worse... BTW, I am male.... understand gender convictions before replying to emails.