Target Corporation

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent Target mobile experience.   Included you will find our response to Mr. [redacted]. As I conveyed in our conversation and follow up email, the iphone X was not part of Target's Black Friday promotion. As a reminder Target does not honor GiftCard offers on previous Target mobile purchases. For any questions about your purchase please refer to your written contact and receipt. I'm sorry for any disappointment.   Thanks for writing.   Sincerely,   Nancy The Target team www.target.com

Initial Business Response /* (1000, 11, 2015/12/22) */
Thanks for contacting Target on behalf of our guest [redacted].

Target strives to ensure we follow our price match policy. Part of the policy states we will not price match an item if the online competitor has a promotion attached to...

their item. For example, if the Apple Watch [redacted] is referring to cost $249.00 at Best Buy with an extra 15% off, Target will not price match the 15% promotion, we will only price match the listed price which is $249.00 before the promotion. Per our price match policy, if the sale price on Best Buy is no longer available Target will not do a price match. Target's Team Members will need to validate that this item is still on sale for [redacted] to receive the price match. There are no rain-checks on price matching.
I believe the exclusion the Target Team Member was trying to explain to [redacted] is the current promotion Target.com has for the Apple Watches. Currently, Target.com has the Apple Watches full price with a $100 GiftCard. For example there is an Apple Watch that cost $349.00 with a $100 GiftCard. Best Buy has the same Apple Watch for $249.00. [redacted] has the option of getting the price match with Best Buy price without Target's $100 GiftCard or she can purchase the item through Target for the full price and receive the $100 GiftCard. Per our price match policy, Target will not issue [redacted] the $100 GiftCard if she chooses the Best Buy price of $249.00.
[redacted] can contact our guest service line to request a price match with Best Buy. She can explain that she does not want the GiftCard Target is offering with the Apple Watch, just the price match with Best Buy. When [redacted] calls, she can ask to speak to a supervisor and we'll be happy to assist her.
At this time I have no further options for the guest and Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Thanks for contacting Target on behalf of our guest [redacted]. I'm sorry to hear about the terrible experience our guest encountered after receiving her Divided Triple White and Gold Rim Porcelain Bowl. I’ve personally followed up with the team member she spoke with to provide coaching and...

ensure that he/she/they’re following best practices. I've issued a full refund in the amount of $9.40 back to her Visa Card. After reviewing the product details, I found out particular item was seasonal. As a result, I don’t have the capability to reship replacement items. I completely understand this entire experience has been unpleasant and I wish I had a way to take back what she’s already encountered. With that being said, I’d like to invite her back for a better ordering experience. Today 01/13/2017, I sent her a $20 eGiftCard that should arrive to her email with 24-48 hours. The eGiftCard can be used online or at her local Target store. I hope our guest will accept this gesture of good faith and continue to shop with us, so we can provide her the great service she deserve. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  Sincerely, Shanetra Target.com Guest Services www.target.com

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at...

###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com   Dear [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.   As stated in the email you received from our Target Mobile team: Your Target Tech will ask for an email address in order to deliver your $100 Target GiftCard via email. You must be sure to use the same email address that received this confirmation. Unfortunately because you did not provide the same email address at the time of activation you were not eligible for the $100 Target GiftCard.   I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Amy Target Corporation www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted].   Thanks for reaching out again through the Revdex.com. I understand you would like to see Target’s price adjustments extended from 14 days after purchase to 30 days. I’ve shared your comments with our executive team for further review to be sure your voice has been heard.   I’ve processed a request for opting out of receiving email marketing from Target. All guests have the option of opt out by clicking on the unsubscribe link at the bottom of any Target email. You may continue to receive email marketing for up to 10 business days while your request is being processed.   While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].I’ve reviewed the details of her phone interactions with Target and have requested a Target GiftCard refund of $45 to be mailed to her. The GiftCard will be shipped today and will arrive within 7-10 business days via US Mail.As...

always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  Sincerely, Jackie GiftCard Operations Case [redacted]

Thanks for contacting Target on behalf of our guest [redacted]. I understand she contacted the Revdex.com because she was having a hard time trying to get someone to acknowledge her pricing concerns. Our team members are empowered to assist our guests within the best of their ability so I...

apologize that her issue wasn’t resolved. I know her time is valuable and she prefers not to waste any more of her time attempting to explain her pricing concerns. After reviewing all three orders, I noticed she contacted us one more time on 12/07/2016 and her price adjustments was honored. • She was giving a credit of .60 cent from order [redacted] • She was giving a credit of $1.40 from order [redacted] • She was giving a credit of .36 cent from order [redacted] With that being said, our guest received a refund totaling $2.36. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Initial Business Response /* (1000, 10, 2015/10/15) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

I'm very sorry to hear that she didn't receive her beauty box even though the tracking information...

showed it as being delivered.
This certainly isn't the experience I'd like her to have and I've issued a full refund to her original method of payment. She should see the credit post within 5-7 business days.
Target strives to provide great guest service and clearly this wasn't the case. When guest's contact Target they are normally reaching an inbound only call center. This means that our team members can only receive incoming calls and the system isn't set up to make outbound calls. There are supervisors at the corporate office who can make outbound calls, which is who she spoke with so I'm not sure why a call back wasn't offered.
I've requested a Target GiftCard be sent to her email address to invite her back for a better experience.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (2000, 12, 2015/10/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to say Thank You Target for calling little old me back, but The Voice mail said her name and direct number wld be in the email and that was not so. so I could not call her back. but I did recive the giftcard and a voice mail bc I was at work. thank u.and thank you Revdex.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. An $8 credit has been issued back to Mr. [redacted].   As always, we appreciate the assistance you provide us with our...

guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how frustrated she must be that she hasn’t been refunded for her Mother’s birthday present that wasn’t delivered.   I’m unable to track her package because a tracking number wasn’t provided but I...

went ahead and created a return and issued a refund. She can disregard any emails that she might receive instructing her to return the perfume back to Target.com.   Her refund of $34.31 should post back to her Visa card within 5-7 business days.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologizes for the experience Mr. [redacted] experienced while attempting to obtain more information regarding the CD he was looking to purchase. Due to the thousands of products we offer at Target, our team...

members don’t have specific information for each and every product. We do have a Q&A section under the product description that our guests can utilize to receive more specific information. The description we have on our website is that from the merchandiser and we work to ensure that our product descriptions are as informational as possible, but it sounds like we didn’t have the in depth information Mr. [redacted] was expecting. At this time, we don’t have any further information regarding the CD Mr. [redacted] purchased. If this product isn’t satisfactory for Mr. [redacted], he is more than welcome to return it to his nearest Target store or return it back to Target.com.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Dear Maureen
 
Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].
 
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].
 
Sincerely,
 
Amy
The Target Team
www.target.com
 
Dear [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. Upon receipt of your contact we forwarded your information to our Guest Reporting Center for review.
We are committed to doing our best to make this reporting process efficient and convenient. Our Guest Reporting Center will thoroughly investigate the incident by obtaining a report, securing statements from involved parties and witnesses and discussing with the store as necessary.  Your statement as to how this incident happened is also a very important part of the investigation and they will be reaching out to you to obtain your account.
 
If you have further questions or concerns, feel free to call me at ###-###-#### and reference case number [redacted].
 
Sincerely,
 
Amy
The Target teamwww.target.com

I am rejecting this response because:If you listen to my initial 45 minute phone call with the target agent and the store rep it would verify what I was promised and I do not feel I need to take additional time to make phone calls to the store when this whole situation deals with target in general. I've wasted close 3 hours of my time to follow up on promises that target made regardless of if it was target store and or target online ...it is still target and nether the less represent your corporation. I would suggest listening to my initial phone call which again confirms what I have been promised. For a loyal customer who spends thousands of dollars at your company ...I am being treated as if this was my one and only purchase I have ever made. I should of never had to waste almost 3 hours of my time to follow up on what you promised me...would of never of thought a "reputable " company would operate this way. In addition it took a Facebook post to finally obtained resolution of my $30 e-gift card which again I should of never had to take the time to doAgain I just want what your company promised and that is it.

Thank you for contacting Target Corporation regarding the experience of our guest, [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions or concerns, feel free to contact Target...

Guest Relations at ###-###-#### and provide reference number: [redacted]. Sincerely, Elizabeth Target Corporation Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experiences at the Queens Target stores. Please accept my sincere apology for any frustration and inconvenience this has caused you. I appreciate you taking the time to share images of the coupons. From the images you provided, it seems that the stores should have accepted the coupons. Again, I’m sorry this wasn’t your experience. We take your comments seriously and I’ve shared your concerns with the Store Leadership teams at the Queens locations Target stores to review with the store team members. I’ve also passed your concerns along to our Advertising teams to review this process and make it easier for you and our other guests. I’m sending you a $20 Target GiftCard to reimburse you for your café expenses and to invite you back to Target for a better experience. I understand that our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us and that we provide you with the great service that you deserve in the future. Sincerely, Elizabeth Target Corporation

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We called [redacted] and offered him a comparable substitution.  As always, we appreciate the assistance you provide us with our...

guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I apologize for any additional frustrations [redacted] may have encountered regarding this issue. While the GiftCard may be used in our Target Stores, Citi Bank is the issuer of these cards. Since they are the ones who distributed the cards, they’ll be the ones who resolve any problems that occur. The only direction Target can provide is for [redacted] to contact Citi Bank’s Rewards Department. If he’s unable to obtain a resolution through there, I recommend escalating his issue within their department.Target considers this matter closed as there are no other options for our guest.

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that his order for the PS4 Nathan Drake Collection Bundle was cancelled. It’s certainly upsetting that he drove to the store only to be told the order was cancelled due to a pricing error.   Target...

makes a conscientious effort to describe and display its products and services accurately on the Site. Despite these efforts, a small number of items on the Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sites. As a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. Target reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. To view Target’s Teams & Conditions details, click here. When order is placed on Target.com an authorization hold is placed on the guest’s payment method. Target doesn’t apply the charge until the order has shipped or in this case picked up from the store. Since [redacted]’s order was cancelled, Target removed the hold on the funds and his financial institution will return the funds to his account according to the institution’s guidelines.    Currently the PS4 Bundle is available for purchase on Target.com and the price is $349.99. As the previous team members mentioned, Target won’t be honoring the incorrect price of $49.99 for the bundle.   While I’m not able to provide the resolution that [redacted] is looking for, I appreciate that he took the time to bring this to our attention. I’ll certainly share this experience with our leadership team and ensure that we learn from this to prevent further instances from happening.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].  We reached our guest to address their concerns and requested a refund to her original form of payment. She should see a refund of $750 on her credit card within 3-5 business days.  She can discard the replacement Target...

GiftCards we initially sent her as they are now deactivated and no longer have value. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target GiftCards at ###-###-#### and reference case number [redacted].Sincerely, JackieGiftCard Operations

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologies with the store experience you have received. I have forwarded feedback to the Queens Place Target store to ensure this doesn’t happen again. I have issued a refund for the Men’s...

Moccasins. A refund of $21.99 will be received back to their American Express within the next 5-7 days. At this time, since the guest received the Women’s Moccasins we are unable to issue a refund. I have sent a $5 eGiftCard for the experience. They should receive that in their inbox within the next 4-24 hours.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,MorganTarget.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted]. I can only imagine her disappointment when her patio loveseat wasn’t delivered by the date provided. I understand my apologies won’t even begin to make up for the disappointment, but I’m deeply sorry. I’ve contacted our partners at...

EFW who is our special delivery carrier for large items and they’ve confirmed that the patio loveseat was received late which caused a two day delay; the item is scheduled to be delivered between 8am-6pm on 05/04/16. I’ve closed the eGiftCard a team member previously issued for the handling fee refund of $42.60 and issued the refund directly to her PayPal account. When PayPal is selected as the method of payment, our guests are required to acknowledge the refund policy. This information is listed prior to being directed to the PayPal page to complete the order and I’ve attached a screenshot for our guest’s reference. Keep in mind, there are certain situations where Target is able to make an exception, like if an item was lost or damaged in transit and was undeliverable. Because the patio loveseat is scheduled to be delivered, Target will not be issuing a full refund. I know when she contacted Target and our partners at EFW she expected a quick and fast resolution, and I’m truly sorry it has taken so much of her time and effort to understand where her loveseat is. It’s also certainly frustrating to hear that she was provided with different information from different team members and representatives that she spoke with. I’ll personally reach out to our Retail Leadership team and the leadership team at EFW to ensure they’re addressing how to read the special tracking information on EFW’s website. This will ensure our team members are familiar with the process and will give our guests a consistent experience moving forward. I recognize there are many options on where [redacted] can shop and that’s why I truly appreciate that she chose Target. I’ve sent her a $35 Target eGiftCcard to her email address. I know I’m not able to change what she’s experienced, but I truly hope [redacted] will give us another chance. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.