Target Corporation

Initial Business Response /* (1000, 5, 2015/07/27) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we researched our guests issue and also attempted to reach our guest to address her concerns.
Our research shows that a...

gift registry was created on April 2, 2015, with an event date listed for the following month. The first completion coupon was processed on April 3, 2015 and the second completion coupon was processed on May 6, 2015.
We've made several attempts to contact [redacted] and have not been able to connect with her to complete our research. We'd like to help and provide the missed discount and requested the receipt number from her purchase. Once we hear back from Ms. [redacted] we'll be happy to resolve her concerns. In the meantime, we want to meet your deadline.
A new feature we've just added to our Gift Registry program is digital completion coupons. Going forward guests can now access their completion coupons online, which will eliminate the need to send the coupons through the mail.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Terry
The Target Team
www.target.com

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hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience experienced. Below is the email that was sent to you requesting more information.
Sent: 7/22/2015 11:06 AM
hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience experienced.

Thank you for creating a Baby Registry with Target, we understand there is a lot of preparations involved, which is why the completion coupon is sent out approximately 8 weeks before the event date. I was sorry to hear you didn't receive the coupon. Our system shows your registry was created on April 2, 2015 and the first completion coupon was sent out on April 3, 2015 and a second coupon was sent out on May 6, 2015.

I would be happy to help you with the missed discount. Please send me the receipt number from your purchase, it's the 18 digit number at the bottom of the receipt, following the letters REC.

Thanks for contacting us, I look forward to hearing from you. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.

Sincerely,

Terry
The Target team
www.target.com
We'd be happy to look into your request further. Please respond to the email we sent or call us at the phone number provided. When responding back, please provide reference number, [redacted]. Thanks for contacting us.
Sincerely,

Terry
The Target team
www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that [redacted] is having difficulties accessing her Target.com account and receiving emails from us. It’s clear that Mary’s a loyal guest with Target, and I’m sincerely sorry for any delays or frustration she’s...

experienced while trying to receive our communications and her free GiftCard with purchase. Although our team member assisted [redacted] on 1/6 by closing the original GiftCard and resending it to her preferred email address, that GiftCard cancelled due to a technical error. While this replacement GiftCard did cancel due to an error on our end, I’ve confirmed that the other communications we’ve sent to [redacted] at both of her email addresses were successfully delivered. Because some email carriers will block communication from retailers, I recommend that [redacted] add the following email addresses to her contacts: [email protected], [email protected], [email protected], [email protected], [email protected]. Adding these emails to her contact list should allow [redacted] to see our communications going forward. To assist [redacted] with her cancelled GiftCard, I’ve sent a physical GiftCard to the shipping address on her order, which should arrive in 7-10 business days through USPS. I’ve also increased the amount to $25 for our REDcard guest as a gesture of goodwill. I realize this hasn’t been an ideal experience for [redacted] and I’d love to invite her back in the near future for the kind of online experience she truly deserves as a Target guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted].I can’t wait for [redacted] to entertain friends and family with his new Target patio furniture! Promo codes entered during checkout automatically apply to any eligible items in the cart and I’m happy to say [redacted] received all...

the promotions his items qualified for. In addition, it looks like the delivery date for his umbrella is scheduled for 4/28 with FedEx tracking [redacted]. I look forward to [redacted] celebrating the summer in style!As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2016/03/07) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
I advised the guest that orders with multiple items are sometimes processed separately, it looks...

like this was the case with her order which was why only a portion of the order was cancelled. Target.com processes orders as quickly as possible so they ship to our guest in a timely fashion. When asking to have an order cancelled there is not a guarantee it will cancel, it's only a request.
I'm unable to issue a refund for the shipping cost as the items were successfully delivered. I advised the guest that if she purchase items on Target.com using a Target REDcard standard shipping is free.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Initial Consumer Rebuttal /* (3000, 7, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will let the Revdex.com know again I was told the order was canceled and the order showed up anyway. Also, you should know that two of the pillow cases were wrong. They say "the coolest kid in town" as opposed to "Messy hair don't care". This is one of the party favors for my daughter's 10 Birthday. What girl is going to want "coolest kid in town" versus "messy hair don't care". I had to go to Target to purchase 3 more including the one I canceled trying to cancel this order. So the $240 dollars would not have been a total waste. I don't think your decision was well thought-out. There are state and federal laws against exorbitant shipping charges. $240.00 shipping on a 3 lb package falls in this category. I will now call my state attorney general's office. Maybe they can assist me in this matter. Thank you.
Final Business Response /* (4000, 9, 2016/03/10) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
As I stated in my previous email, when a cancellation is requested for an order there is no guarantee it will cancel as we process them quickly so the order ships to our guests as soon as possible. Prior to submitting an order on Target.com you can view the total cost of and modify the order.
I advised the guest her order was successfully delivered using the delivery method she selected, because of this I'm unable to issue a refund for the cost of the shipping; however, if she received an incorrect item with her order she can return it to our return center and I can set up a replacement order or refund for those items. I advised the guest to respond to this email with the quantity and 8 digit item number of the incorrect item she received and I'll refund the cost of the shipping for those items.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted]

Initial Business Response /* (1000, 5, 2016/02/17) */
Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact...

Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Harol
The Target Team
www.target.com
Hello [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. I understand you tried to exchange a repackaged Fitbit Flex Wireless Activity and Sleep Tracker Wristband - Slate. However, our store team members wouldn't replace it with a new item.
We appreciate you bringing this to our attention. I contacted our O'Fallon Target store and a Leader on Duty explained that repackaged items cannot be exchanged for a brand new item because the item was sold "as is". However, our O'Fallon location will gladly accept returns. All Electronics and entertainment items must be returned within 30 days for a refund.
I know how frustrating it can be when an item doesn't work out, you may want to contact the manufacturer for warranty or repair assistance.
I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns. I've documented your comments and will make them available to our leadership team.
Thanks for writing. We appreciate this opportunity to review your experience.
Sincerely,

Harol
The Target Team
www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear [redacted],  Thanks for contacting Target through the Revdex.com regarding your recent experience. I’m sorry to hear that the Texas Instrument – Nspire CX calculator wasn’t what you expected.  Target requires a valid receipt, dated within 30 days for electronics return or exchanges. However, Target offers an accommodation to help exchange items without a receipt using a valid form of ID, such as a driver's license. In this case the store offered an accommodation for you and would have allowed you to exchange your calculator for similar model. You declined. Because the calculator was purchased more than 60 days ago we aren’t able to assist with a return. I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team.  We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)440-0680 and reference...

case number 13168891. Sincerely, Amy The Target Team www.target.com Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any confusion. I attempted to contact you by phone yesterday, but was unable to reach you. Marimekko for Target has a 14-day return policy versus our standard 90-day return policy. This policy was communicated via in-store marketing and a notice on receipts, as well as online via confirmation emails. Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. Sincerely, Amy The Target team www.target.com

I am rejecting this...

response because:
Target does not provide any meaningful response at this moment. I did not receive any calls from Target and as I mentioned in the original complaint, I was not able to take phone calls after 12/12 and I provided an email address for communication. I did not receive any emails from target regarding this issue either.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com Dear [redacted], Thank you for contacting Target through the Revdex.com about your experience at our Sandusky, OH Target store. Please accept my apologies for any disappointment. The Target Mobile Black Friday $250 GiftCard offer was very popular with guests. As communicated in the advertisement there were limited quantities of each phone. I’m sorry for any disappointment but we aren’t able to honor the GiftCard promotion at this time. I have shared your experience with our Target Mobile leadership team for review. Thanks again for contacting us through the Revdex.com.  AmyTarget Corporationwww.target.com

Initial Business Response /* (1000, 5, 2015/11/16) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.
Our guest wanted to express her concerns about problems she had with returning a rug to her...

local Target store from her first order. The guest was refunded for the rug. The guest states she left the rug item#1712350.

The guest stated she need to return a second rug that she purchased, but did not have an order number to reference the order so I could assist her. The guest states she did not receive her order confirmation. I attempted to search for the guest's second order based on the email address we have on file from previous orders, but was still not able to find the guest's order. Guest was upset and disconnected call while assisting her.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I spoke with Mr. [redacted] and apologized for the inconvenience and amount of time it took to resolve his complaint. I explained to Mr....

[redacted] there may have been an error made during his return. I have sendt Mr. [redacted] a GiftCard as reimbursement.  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number 14452446.  Sincerely, SonzarayThe Target teamwww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.please close this case, thanks for your help.

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit...

purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them. As an accommodation, we are refunding the purchase amount of $270 on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions. Sincerely, Target GiftCard OperationsCase [redacted]

Thanks for contacting Target on behalf of our guest [redacted].   I apologize for the inconvenience Ms. [redacted] experienced when trying to receive the couch she purchased from us. Not all items qualified for our holiday shipping promotion. The couch Ms. [redacted] purchased has an additional...

processing time and was not eligible for our holiday shipping; the couch wouldn’t have been delivered on 12/23.   We don’t charge for our items until they ship; Ms. [redacted] is seeing a pending authorization hold, which falls off once an order is either shipped or cancelled. On 12/27 the couch was cancelled and the hold will fall off within the next the next couple days.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

I am rejecting this response because:
Evidently whomever responded can't comprehend that I'm a MALE and not a FEMALE and do not appreciate being referred to as "HER"! With that said they did not address issues.1). I originally ordered 12 packs with the promotions of $20.00 off $100.00 and 4 free $10.00 gift cards my final cost for the 12 packs would have been less then $60.002). Target canceled order and decided to send me 3 packs of paper towels that I did not order as well as gift cards where they charged me for them.3). This company has not apologized for any of this.4). They stated they called but left no message or anyway for me to contact them without calling a call center where the people in some of country has about the same low/no customer service as the person that responded to this Revdex.com Complaint.5). Target did not explain why they charged me for gift cards that I did not order and were part of the promotion for what I had ordered and did not receive.

I am rejecting this response because: it does not resolve anything, they have offered me what the store manager said in the end to return it. For the scratch in a tv that I purchased that was not scratched, for the trouble and hassel of the past few weeks, to being called a liar by staff compensation for my time and damage should be made.  Like I said I know an exchange is likely not possible but the store manager agreed to a discount or gift card which she should have kept her end of the bargain on.

Thanks for contacting Target on behalf of our guest [redacted]. We sincerely apologize about the lack of service that Mr. [redacted] felt he received when trying to get a resolution for his stolen GiftCards. The security of our guests is our number one priority and we would never let someone into...

another guest’s account. We recommend that [redacted] changes his passwords to ensure this doesn’t happen again. As a onetime courtesy, we will be issuing a refund back to his Discover card in the amount of $10. This can take up to 14 business days to be received. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely, Morgan Target.com Executive Offices

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We reviewed Target’s price match policy and the exclusion of clearance pricing.   As always, we appreciate the assistance you...

provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target team www.target.com

I am rejecting this response because:due to the hassle of being on tatget.com chat for more than an hour and not getting the problem solved and the problem was not fixed in a few hours as the sale price was still not available at 10 PM that night when I tried to purchase it.

Hello Mr.[redacted],Thank you for taking the time to share your additional thoughts about your experience. We’re sorry we aren't able to offer any other options for this situation. We are happy to research further if there is any new information, particularly the purchase receipt. We're always working to make Target better, so we appreciate your feedback and have shared it with leadership.Sincerely,TarrisGiftCard Operations