Target Corporation

Thanks for contacting Target on behalf of our guest [redacted] and his inquiry about his refund.   I understand that our guest is requesting a refund for his order in the amount of $5063.98 for an order he placed through Target.com on June 1, 2015 for two diamond rings.  In...

researching the case, I see that the guest was notified the return received at our online return center was missing the diamond rings, it contained only empty ring boxes and that we would not be able to process a refund until the rings were returned. Our team members had also advised him that he could file a claim through USPS, the carrier he chose to return his purchase through.  Target provides pre-paid labels should our guest decide to return an item.  These labels are provided free of charge but do not carry additional insurance protection.  This order was also eligible to be returned to a local store, another option that Target provides our guests. Since that time, Target teams spent several months working with American Express to help resolve the dispute that the guest filed with them.  All of the necessary information was provided so that they could complete their investigation. Ultimately, we will not be able to process a refund until the rings are returned.  We are however, willing to extend our return policy should our guest return the rings. We aren’t able to offer any additional options for this situation.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].  I can only imagine how frustrating it must have been when she never received her second subscription order of infant formula. Her second subscription order number [redacted] was placed on 07/03 but it didn’t ship until...

08/11 because it was out of stock. Since Target.com doesn’t charge for items until they ship, she wasn’t charged for the order until 08/09. UPS shipped it back to our return center but unfortunately they didn’t provide a reason to why it was shipped back. I finished processing her refund in the amount of $107.96 and she should receive it within 7-10 business days back to her MasterCard. I submitted a ticket to our technical team to look into why she never received an email with tracking information regarding her order. I’d be happy to follow up with her further if she would like an update when they get back to me.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
It isn't right and no one has researched.  I have also filed a complaint with the Attorney Generals Office and the Consumer Financial Protection Bureau.  I have over 100 people on my behalf that will attest to their practices.  Lastly Target should be expecting to be served with lawsuit papers any day now.  All they have to do is investigate the issue.  They haven't.  I don't want this case closed either.  I am also now considering this a race issue as well.  I hope that they research this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Target supplied a refund and still decided to ship the item ordered. They have also noted to provide additional training to call center employees on how to handle this issue in the future.

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that Mr. [redacted] hasn’t received his shipment from order [redacted]. Due to inventory I am unable to replace the items for Mr. [redacted]. Therefore, a refund has been issued to him in the form of a physical GiftCard...

which will be delivered to the shipping address on his order in 7 – 10 business days. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Our Cupertino location was able to resolve her concerns with respect to the patio set. We have issued the guest a one-time...

goodwill gesture GiftCard for her frustrating experience.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting Target regarding the experience of our guest [redacted]. We’ve tried to reach out by phone and I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframe. I appreciate your patience.

Thanks for contacting Target on behalf of our guest [redacted].   I’m sorry to hear [redacted] didn’t accept our response. We’re aware that he isn't satisfied with the resolution we provided. I will personally share his concerns to our senior leadership team regarding his experience with our GiftCards. No further actions will be taken. Target considers this matter closed.   As always, I appreciate the assistance you provide us.

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that [redacted]’s item arrived missing some pieces and I apologize for any miscommunication he may have received from our team members. It sounds like this was [redacted]’s first experience ordering with Target.com...

and it’s disappointing to hear that we’ve let him down.I’m happy to say that [redacted] returned the incomplete product to the store on 12/15/17 and received a full refund. In addition, we also provided [redacted] with a $30 GiftCard and invited him to place a new order with us for the item he still needed. According to tracking information, the shipment for his new item arrived on 12/15/17 and [redacted] was able to use the GiftCard towards this new order. This new item is eligible to return through 3/22/18 for a full refund if needed, and [redacted] can take the item to his local store or print off a pre-paid shipping label from Target.com as he desires.It sounds like there’s an opportunity to improve clarity during communication between our team members and guests and I appreciate [redacted] sharing his experience with us. I’ll be sure to pass his feedback along to leadership so that we can continue to provide the kind of service experience our guests truly deserve.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

The Air Hogs model that he ordered and was mispriced was taken off of Target.com and it’s still not available for purchase online.   I’m unable to change the price of the item when it does become available so there are no further options that I’m able to provide.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m sorry to hear that his order for the three Samsung Galaxy cellphones were cancelled. I can only imagine the frustration and disappointment he experienced when he received an email confirming his order and then a second...

email stating the order was cancelled. At the time his order was placed, we were having some technical issues with our international site which allowed some orders to be accepted when they shouldn’t have been. Our online operations team has identified the issue and the problem has been resolved.   Rest assured, he won’t be charged for the cancelled order and the authorization hold will drop off from his bank within the typical processing time.   I understand that our team sent an email letting him know that we regrettably do not have the ability to offer the item for the discounted price. However, we would like to offer him $100 off a new order for the phone because I value him as an international guest. If he chooses to take us up on that offer, he’ll simply need to place his new order then email us with his new order number and we will apply the discount.   Under the Availability, Errors and Inaccuracies section on the target.com terms and conditions, it states that “Target reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. We apologize for any inconvenience. As part of our shipping procedures, we verify the availability and the price before an item is shipped. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, if the item is no longer available, or if we determine that there were inaccuracies in our product information, we will cancel your order and notify you of such cancellation via email.”   Regrettably, this order will not be processed due to the issues outlined above. While I do value him as an international guest, Target is unable to process this order.   I know that I’m not able to change what you have already experienced, but I have confidence that if you place a new order you’ll have a much better shopping experience.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target regarding our guest [redacted] and her concern about her recent order not being delivered.I’m so sorry this has happened and I wish I had a reason as to why her order was not delivered but instead was sent back to the vendor.  I understand it was a gift for...

her daughter’s birthday and because of what has happened, she didn’t receive her present.  I am so disappointed to hear this and I realize we’ve let her down.I’m glad to see that one of our team members has been able to help process a replacement order for her.  I know this doesn’t take away the disappointment and frustration we’ve caused.  I’d like to invite her back for a better experience and I’ve sent her a $20 electronic Target GiftCard to the email address used on her order.  It should arrive within 24 hours and can be used either in store or online. I understand we’ve let her down but I hope she gives us another chance to provide her the great service she deserves.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted] and his issue with his cancelled order for an X-Box One S Battlefield Bundle that includes a gift with purchase for a Live Gold 3 month membership.I’ve called and provided him my direct line so that we could discuss his experience and...

so I could provide him options and I have not heard back from him.  I’ve also followed up with an email explaining the system error that occurred to his order and why it was cancelled.  It was a known issue and his since been corrected.I’m disappointed to hear that he was given conflicting reasons as to why his order was cancelled.  He should have been provided alternative options to place his order and still receive the discounts.  I apologize that didn’t happen and that it has caused him so much time and frustration.I’ve let him know that he can go ahead and place a new order and call me with his new order number so I can adjust his total to reflect our Cyber Monday discount of 15%.  The authorization hold on his RedCard should be released so he should be able to use that on his order to receive the additional 5% RedCard discount.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I've contacted our guest via email outside of the Revdex.com and have agreed to accept a return for refund for these circumstances.   As always, I appreciate the assistance you provide us with our guests. If you have further questions,...

feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/12/14) */
Thanks for contacting Target on behalf of our guest [redacted].

The response to Target's 15% off site wide offer on Monday, November 30 was unprecedented. Many of our guests were unable to take advantage of the offer and I sincerely...

apologize that the guest was among those who were inconvenienced.
We're not able to extend Monday's promotion. However, I would advise the guest to keep checking back throughout the holiday season for the latest offers. I understand my apologies may not completely eliminate the guest's frustration, but I hope he'll give us another chance and continue shopping with us. I have confidence that if he chooses to place a new order he'll have a much better experience.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do know for a fact that other customers were able to purchase items with the said discount the next business day after site issues were resolved. A vast majority were able to get the 15% discount on Tuesday morning with the help of online assistance from Target.
To tell a customer to keep shopping for other great deals after a previously advertised deal was not honored - through no fault of the consumer, is unacceptable.
The fact that Target has offered no resolution other than to keep shopping with them does not entail good business.
I would like a more appropriate resolution or advice on how to proceed with possible legal action on behalf of not only myself but other similarly situated customers. In most likelihood a class action on deceptive advertising practices.
Thank you for the prompt reply, however the content is not acceptable.

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that [redacted]’s original Fire Table arrived damaged. When a replacement order is created the original return must be received and processed in before the replacement order is sent. [redacted]’s return was processed on...

4/19/2016, at that point the replacement order was released to the fulfillment centers and the estimated date of arrival was updated to be between 5/3-6/2016. Once an order is in released status we’re unable to edit or cancel the order. The replacement order is scheduled to be shipped from our fulfillment center soon. Based upon the distance from [redacted]’s home to the fulfillment center, and the short amount of time it took to deliver the original order, I don’t believe that full 8-10 business days will be required for her to receive her replacement order. Once the Fire Table is in transit we will have the option of working with the delivery company, EFW, to return the item to Target for a full refund. If [redacted] no longer wants the item she will need to wait for the item to be in transit and then contact EFW or Target and request the item to be returned to sender. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, NancyThe Target Teamwww.target.com  Hello [redacted],  Thanks for contacting Target through the Revdex.com regarding your Target Mobile experience.  I’m sorry for any disappointment with not being able to complete your upgrade transaction during the advertised Black Friday, 2016 promotion or any miscommunication with wanted follow-up from our Target Mobile team.  It sounds the desired phone was purchased directly from at&t in December 2016. Please check with them for any upgrade eligibility questions on your account.  We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, NancyThe Target team www.target.com

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, [redacted] exceeded the household maximum discount of one,...

by placing orders using dynamic guest information.  Target reserves the right to prohibit purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on orders [redacted] to replacement Target eGiftCards. These Target eGiftCards will be sent to the e-mail address associated with the orders.  Although these orders are being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Ms. [redacted] is welcome to pursue a dispute with REDcard, however, Target.com will not be issuing further refunds for any items from this order. At this time, we aren't able to offer any other options for this situation and Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. Mr. [redacted] contacted us with concerns about an experience at our Los Angeles Target store. He stated that the store refused to...

honor a price match for a purchase that met the guidelines of our price match policy.  I discussed our price match guidelines and exclusions with [redacted] and advised that I would document and share his concerns with leadership. We are sending him a Target GiftCard as a goodwill gesture. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com