Target Corporation

Thanks for contacting Target on behalf of our guest *** ** ***. I’m sincerely sorry for any miscommunication or misunderstanding *** may have experienced while attempting to place an order for *** Prepaid Refill cardsFor the convenience of our guests, accounts which have Target
GiftCards saved to them will display a banner at the top of the page while shopping, as a reminder to our guests that they have GiftCard balances available to use during checkoutHowever, this notification only serves as a reminder of available balance and is not an indication that all items in a cart are eligible to be purchased with GiftCards. Items that are ineligible to be purchased with GiftCards will have a disclaimer on their product description pageDuring checkout, a disclaimer will also appear once GiftCard payment information is entered for a cart with ineligible items and the order will not process until a different payment method is usedIn addition, we also provide information on exceptions for purchasing Third Party GiftCards on the Target.com Help pageSince it sounds like *** may have purchased more GiftCards than the site payment limit of 4, the direction to combine her GiftCards in store would have been the best way to ensure that she had access to the value of all of her GiftCards for a single orderOf course, this wouldn’t resolve the issue of eligibility for her items, and I’m sorry for any miscommunication. Because *** purchased her Target GiftCards through a third party, she will need to contact the vendor for further assistance or options regarding refundsHowever, we’re proud of our wide selection items on Target.com and I’d love to invite *** back with her GiftCards to take advantage of our other great promotions. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest *** *** I recognize the guest contacted the Revdex.com concerning his recent eBay purchaseI know the guest is requesting a refund from Target Stores on eBay for the items ordered, however a refund has not been given to the guestI understand
the guest ordered several items on June 28th, 2016, there was a delivery issue and the guest also states they did not receive most of the items purchasedI understand the guest contacted Target Stores on eBay and they refused to give the guest a refund for the missing items and the guest had to contact UPS to claim a refundTo my understanding, the guest states that UPS opened an investigation and they accepted the claim for loss, however Target Stores on eBay, still has not refunded the guestI know this situation can cause frustration and disappointment and I apologize for any inconvenience this has caused. After doing some research with the UPS tracking numbers the guest has provided, there is no information or notes stating that UPS has completed the investigation in favor of the guestAlso after researching the order history of the guest *** ***, it appears that there has been multiple incidents that has prevented the guest from shopping with Target Stores on eBayBased on the research from our order verification team, the usage history on the account violates Target’s Terms and ConditionsI apologize for any frustration or misunderstanding this has causedAs a result, a decision was made to block the account and not give the guest a refundHowever, we value him as our guest and appreciate his business, therefore we welcome him to shop with any of his local Target Stores, for future purchases As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** *** and his concerns regarding his recent Target.com order. I was able to speak to *** today regarding his experience. I certainly understand how frustrating it was because he wasn’t able to get the answers he needed regarding
the status of his orderI’ll be sure to share feedback to the team member that assisted him. In reviewing the order, there was a technical issue that prevented his order from processing right away. This issue corrected itself and his order is ready to pihowever, I did cancel the order since he no longer needs the items. The pending authorization on his method of payment should be released within 2-business days. I am also in the process of helping him to reset his Target.com password. I’ve provided him with my direct line to call should he continue to have issues. I want to be sure he is able to log into his Target.com account. I sincerely apologize that his online experience was less than ideal. I’d like to invite him back for a better experience and have sent him a $electronic GiftCard that he can use either in store or online. As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, PaulineTarget.com Executive Officeswww.target.com

Dear Maureen, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we contacted our Target Mobile team on Mr***’s behalfThey have been in contact with him and are working on resolving this issue for him. As always, we appreciate the
assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

I’ve followed up with the team member that she spoke with, who didn’t complete the item inaccuracy form, to ensure that they’re completing their workThe form was filled out by another team member and it’s still in progressI went ahead and emailed the buyers for the Cra-Z-Art Easel to ensure they get it resolved as soon as possible.Since I’m unable to change the price of the item, she’ll need to place the order at the full price of $When the order is placed and I have the order information, I can process a 10% discount that will go back to her original form of payment as a refund.As I explained previously, she will be refunded when both items are received at our return center.As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest *** *** This is certainly not the type of experience we want to provide our guests, please accept my sincere apologiesOur website was incorrect for the item descriptionA technical form has been submitted to get this fixedOur
team is working to make sure our guests receive the correct itemAt this time, we aren’t able to send the Age of Ultron costume out, as we don’t carry that oneI’m sorry for the inconvenience and frustration that may have occurred As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Thanks for contacting Target on behalf of our guest *** ***It looks like the two Pyrex cooking sets were both returned to the Lake County Target store in Merrillville IndianaThe store unfortunately didn’t refund the items back to his MasterCard but on a Target GiftCard that was
already usedI know that this has been a frustrating experience and I apologize that he didn’t receive his itemsI went ahead and processed a manual refund in the amount of $back to his MasterCardPlease be advised that manual refunds can take 7-business days to process back to the cardAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####Jenna Target.com Executive Offices www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsWe reached out to Brightstar Device Protection to review Mr***’s comments for further review and follow up to insure
the best possible service is being provided to help avoid another poor experienceMr*** is keeping the replacement deviseA refund of the shipping has been credited to Mr*** and a good will gesture gift card has been sent by Brightstar Device Protection As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI’m not sure if Target has seen this complaint but they have initiated a refund for the items

I am rejecting this response because: It's totally patronizing and doesn't solve my problem in the least

Thanks for contacting Target on behalf of our guest *** ***. I’m sorry to hear about the disappointing experience our guest went through while trying to take advantage of the Cyber Monday promotionThe frustration of this experience has clearly left a poor impression for our guest and I
cannot apologize enough for his disappointment. We value the time Mr*** has taken to share his feedback regarding the lack of help he receivedI understand we wasn’t able to replace the order because the PSSlim 1TB is currently out of stock onlineI realize he has spent quite a bit of time trying to resolve his concerns and I would like the opportunity to change the outcome of his experience. Since this particular item is available at our Target stores I’m sending him an eGiftCard to help make up the difference in priceThe eGiftCard will arrive via email and can be printed for in store purchasesI recognize that I’m unable to take back the experience that he has already encountered but I hope he will accept the eGiftCard and give us another chance. We look forward to his next visit and as always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest *** *** I apologize for the frustration our guest has encountered while waiting for their refundOn 11/04/the item was received by our return center, but unfortunately, there was a system error causing the refund to not be
processedI am able to verify one Apple watch has been returned, so I have issued a refundSince our guest paid with a Target GiftCard, a new one will be sent to the email address on fileThis can take 4-hours to be received As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-#### Sincerely, Morgan Target.com Executive Offices

Thanks for contacting Target on behalf of our guest *** ***.I’m sorry to hear about the frustration our guest has encountered after making several attempts to get her price adjustedOur team members are empowered to assist our guests within the best of their ability and im sorry to hear about
the lengthy amount of time she’s spent attempting to resolve her order concerns. After reviewing her order details, I was more than happy to provide *** with a credit of $back to her Visa CardShe must allow 3-business days for the credit to post back to her account.I know this has been a disappointing experience for our guest but I thank her for taking the time to share her feedback and concerns.As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, ShanetraTarget.com Guest Servicewww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsMr*** is looking for replacement parts for the missing pieces rather than returning the trimmer for a refundWe
provided the proof of purchase and website to assist with requesting the parts from the manufacturer As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com

Initial Business Response /* (1000, 5, 2016/03/08) */
Thanks for contacting Target on behalf of our guest *** regarding his delivered shipment that hasn't been received
Upon receipt of your contact, I reached out to our guest by phone to address his concern but there was no answer
I left a message with a direct phone number for him to call backI also sent a follow up email and provided him with a resolution
I've reached out to our carrier, EFW and was able to confirm that his shipment was delivered to the first door in front of the building on 02/17/at 10:AMAccording to EFW, because of the service level that was chosen "To the Door," the driver dropped off the shipment at the main entrance of the building on the first level if there is no rental office or lobby area available for delivery
I've asked our guest to double check with his rental office or the lobby concierge if applicableIf he still isn't able to find his shipment, I'll process a refund for him as a one-time courtesy
If our guest still wants the item, he's welcome to submit a new order online and choose "Inside the Door/White Glove" service level for the shipment to be delivered inside or to his apartment door
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***
Initial Consumer Rebuttal /* (2000, 7, 2016/03/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
process a refund for him as a one-time courtesy

Initial Business Response /* (1000, 5, 2015/12/08) */
Thanks for contacting Target on behalf of our guest ***
I'm sorry to hear she's having issues with the delivery of her order due to an incorrect shipping address
Upon receipt of your contact, I reached our guest by phone to
address her concernsLucy has informed me that her Target.com order issue has been resolved with a team member that she spoke with from Target.com Guest Services
As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Initial Business Response /* (1000, 5, 2015/09/14) */
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concernsI'm sorry to hear only out of items from the shopping cart were applied to the guest
Target.com orderTherefore, I can only imagine her frustration when she noticed the shipping chargesI understand she attempted to cancel your order moments after it was placedUnfortunately, only two items were cancelled successfully
I know she didn't expect to have any shipping charges applied to her order especially, since she had enough items to qualify for the free shipping promotionAfter reviewing her order details, I'm unable to locate shipping charges in the amount of $I have been able to confirm a shipping charge of $5.50; with that being said, I've provided a full refund back to your original form of payment in the amount of $to cover the shipping chargesPlease keep in mind, it can take 3-business days to receive the refund depending on the financial institution
I understand she prefers to have the missing four items shipped to her, but systemically we don't have the capability to add and/or ship new items on an existing order
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800)***

I am rejecting this response because:
My complaint was referring to PROMO CODES not an item being on sale As you can see from the attacked examples the promo codes clearly say 10% off and 20% off Please explain how the discount was calculated as it is not 10% and 20% off respectively (plus 5% red card savings)

Thanks for contacting Target on behalf of our guest *** ***.I’m sorry to hear the disappointment we’ve caused our guest after advising her to refuse the shipment so we could refund her original form of paymentIn most cases, the information provided would be correctThe only difference is,
when returning an order paid via PayPal our guests are refunded in the form of a GiftCardOur guests also has the option to take the return item(s) to their local Target to receive a cash refund. Our PayPal disclaimer information is visible to guests on Target.com help pages and on the checkout page when guest selects PayPal as payment option. However, I can certainly understand the frustration our guest encountered after receiving an eGiftCard in the amount of $I recognize this miscommunication has caused our guest a great deal of disappointmentWith that being said, I want to turn this poor experience into a better oneI’ve partnered with our order research specialist and PayPal and requested the refund to be credited back to her PayPal account as of today, 12/14/2016.I only ask that *** waits at least 3-business days for the credit to post back to her PayPal accountThe original eGiftCard she received has been forced closed. I know we cannot make up for her previous experience, but I hope she’ll continue to shop with us, so we can provide her with the great service she deserve.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to meJust to refresh everyones memory, November, was the original order date, that is days ago, for a two-day shipping on a product that is only allowed to be purchased onlineit's too simple...Once again, days later! I still don't have the product that I was charged for! There was not a single delay when Target.com charged my credit card for $on December 3, All I know is something is broken and I shouldn't have to spend my time fighting for something that I paid for and should have received days ago