Target Corporation

Thank you for contacting us on behalf of our guest *** ***. It’s clear that this experience has defiantly left our guest feeling frustrated and I’m sincerely sorry that we’re unable to provide him with the resolution that he’s looking forSince Target.com doesn’t have the tools to monitor the availability of our online products, advising the guest to frequently check our website is the only option we can provide. This experience has been shared with our senior leaders since no further action can be taken to resolve his issueAs always, we appreciate the time and service that you provide for our guestsIf you have any other questions or concerns contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsI specific time was set up for Mr*** to upgrade his phone at the Aurora storeMr*** accepted and received the service
and the qualifying promotion. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, NancyThe Target Teamwww.target.com

Hello ***, Thanks for contacting Target on behalf of our guest D*** Upon receipt of your contact, we researched our guest's concernOur information as well as the State of California's information states cash can be given when the GiftCard has a value of less than
$Our response to Mr*** is below As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Terry The Target Team www.target.com Hello D***, Thanks for contacting Target through the Revdex.com regarding your recent store experienceI understand you have a question and concern about cashing out a Target GiftCardI apologize for any confusion or disappointment you experienced Based on our information and information from the California Civil Code Sections 1749.45-1749.6, cash can be provided for a gift card when the value is less than $The amount of $would be correct because it is less than $It does not state $or less, but rather less than $If you have any other question please let us know, you can also reach us at ###-###-#### and provide case number, ***We appreciate the time you have taken to contact us. Sincerely, Terry The Target team www.target.com

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Mr*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and
reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks for contacting Target through the Revdex.com regarding your Target Canada extended service plan. For questions surrounding the Extended Service Plans you purchased please call ###-###-#### Here is some additional helpful informationTarget Canada closed all of its stores by April 12, United States Target stores have never accepted Target Canada gift cards We appreciate the time you have taken to write about your experience Sincerely, Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest *** *** Target GiftCards don’t have a value until they are purchasedWhen an item comes with a free GiftCard, Target reduces the value of the qualifying item in order to put that value on the GiftCardSince the item and
GiftCard are shipped separately, our guests may see two charges on your payment methodHowever, they both add up to the value of the qualifying itemThis information can be found under the “why was I charged for a free Target GiftCard?” in our help section It is messaged on the site that eGiftCards and Mobile GiftCards are non-refundableWhen she returned her GoPro in store they refunded what she paid for the item, $More information regarding returns with a promotional Target GiftCard can be found in the offer details located right under the price of item I’m sorry but I’m unable to refund her for her promotional eGiftCard As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 10, 2015/12/30) */
Hello ***,
Thanks for contacting Target on behalf of our guest ***
Upon receipt of your contact, we reached our guest to address their concernsWe have left a phone message for our guest advising her to visit the Guest
Service desk at the Santa Clarita East Target store and we will exchange the disc for her
As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at (800)*** and reference case number ***
Sincerely,
Nancy
The Target Team
www.target.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although at this point I would like my money back, especially since I bought the game elsewhere, I am satisfied with them allowing the exchangeI do wish that it wasn't this stressful, but I'm glad they were nice enough to allow the exchangeThank you to Revdex.com and Target for helping with this

I am rejecting this response because: Target is violation of business profession code and misleading about the return policy miss representative handling the this issue failed to resolve and wasn't professional at all that' why no wonder target has thousands of e complain over the years

I am rejecting this response because: although I was able to get it fixed no one helped me at target.come I had to call everyday spending hours on the phone lI want to be compensated for my time

I am rejecting this response because:I have to reject what Target reposedI presented my coupon, or what they call it "check" at the time for check out, the cashier refusing my using the checkThe "check" was exactly what is it for the product I was purchasingAnd I ended up went to another store, and they applied it without any questionPlease explain why Target San Jose Oakridge store refusing my using the "check", when everything coordinated with their policyWas I being discriminated by this store?

I am rejecting this response because:
My concern was not about the completion coupon, but the website not working and placing orders, giving you a confirmation number and then realizing that this order is not validSomething was wrong with their system so they generate order, which is non-existentCreated confusion

Hello ***, Thanks for contacting Target on behalf of our guest *** ***Included you will find our response to Ms*** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800-***
and reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** *** Thanks for contacting Target through the Revdex.com regarding your recent experienceWe’ve attempted to reach you by phone and email and we haven’t received a responsePlease accept my sincere apology for any disappointment in attempts to find the clearance Beats Studio headphones in your local stores It looks like the headphones were sold out on Target.com so the shipping of the item as stated on the site was not an optionThe price listed would be the Target.com priceTarget does not price match clearance or close out itemsFor Target’s full price match policy please check out: https://corporate.target.com/about/shopping-experience/shop-with-confidence We know that you expect a great experience every time you shop with usI’ve shared your feedback with our Store Leadership teamThey’ll look into your experience and follow up with their team members to provide coaching to help prevent the behavior you describe from happening again Should you have any questions about Target or our products, our Guest Relations team is available to help at ###-###-#### Sincerely, Nancy The Target team www.target.com

I am rejecting this response because:
A huge part of the problem is the fact that Target’s customer service is a cruel jokeMy frustration level in dealing with their customer service was extremely high(See the text of my original complaint.) By the way, this lack of effective customer service should be of great concern to the Revdex.com also. So, I want to know why the customer service is allowed to hang up on customersI want to know what Target is going to do about thisI want a representative from Target’s corporate office to contact me with a formal apology and I want Target to compensate me for the considerable amount of time and aggravation this problem has caused me(A $certificate is totally inadequate)

Dear ***, Thanks for contacting Target on behalf of our guest *** *** Upon receipt of your contact, we reached our guest to address their concernsI explained that because she does not have a receipt and paid with cash, her only option would be to return to the store
where they would attempt a no receipt return using a photo ID As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at 800-440-and reference case number Sincerely, Amy Target Corporation www.target.com

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsWe contacted the Target stores that Ms*** identified to clarify the raincheck informationIn addition, we sent Ms*** a
small Target GiftCard as a goodwill gesture. As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number ***. Sincerely, AmyTarget Corporationwww.target.com

Initial Business Response /* (1000, 5, 2015/12/14) */
Thanks for contacting Target on behalf of our guest ***Upon receipt of your contact, I reached out to our guest to address their concerns
According to the guest's order, the online item number for the merchandise is assigned to the
Kitchen Smith by Bella quart Manual Slow Cooker
Target makes a conscientious effort to describe and display its products and services accurately on the SiteDespite these efforts, a small number of items on the Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sitesAs a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and servicesTarget reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior noticeTo view Target's Teams & Conditions details, click here
I would suggest that the guest place a new order for the desired productAs always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at (800) ***

Hello ***, Thanks for contacting Target on behalf of our guest *** ***. Included you will find our response to Mr*** *** As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, Nancy The Target Team www.target.com Hello *** ***, Thanks again for your additional contact with Target through the Revdex.com regarding Fitbit tracker merchandise and our circular advertisement The circular ad for free Series earphone when you buy any Fitbit tracker was offered with multiple Fitbit optionsThe price of $would be a clearance price and clearance pricing for Fitbits was not advertised in this weekly adWe always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours Sincerely, Nancy The Target team www.target.com

I am rejecting this response because:I still need clarification on Target's policy on their websiteIts good to know that they accepted they do price match local store "but only if this offer is in the local competitor's print ad." which is what has been denied by everyone I spoke, as all of Target's repsconfirmed their online doesn't price match stores.Now, I am rejecting this response from Target, as here the response clarifies that they match prited ad, where as on their website, they also mention following:"Please bring the entire printed ad, or show the online price or digital version of ad on your mobile device for proof of price."Can Target explain what do they mean by 'show the online price", which is what I showed them - I showed them online the price of the item in the storeAlso, when I went to their local store, they also refused to price match walmart local store price, saying that their device doesnt show them walmart in store price, which I told them as how to see it but they refused. Since walmart has an option to display their local store price for an item, Target store Manager refused to even check that and price match, though I showed them the digital ad.Here is Targets policy where they say that we can show them digital ad[the price is shown on walmart site]Target.com We’ll match the price if you buy a qualifying item on Target.com, then find the identical item for less at Target, select online competitors, or in Target’s or a competitor’s local printed or digital ad -----------Can Target clarify as why their store also refused, when I was asked to go to the store to get walmart store price matched? So neither online nor store price matched walmart store price which was available on that day for $

Thanks for contacting Target on behalf of our guest *** *** I’m very sorry to hear that she has such difficulty getting her console table delivered by EFWI understand that our delivery carrier was only aware of one entrance to her neighborhood and they encountered some limitations
with the truck sizeHer original table was refused and returned to Target, however, a refund wasn’t issued because a previous team member processed a replacement Since she no longer wants the table I’ve reached out to EFW and had the replacement console table refused on her behalfI’ve issued a refund for the refused table and she should get triggered emails letting her know a return was started, as well as an email that confirms the refund was processedA refund of $was issued to her Visa and she should see the credit post to her account within 7-business daysPlease keep in mind that the specific time frame may vary based on her financial institution When items are shipped an estimated delivery date range is provided for each orderHer EDD was 7/- 7/so when she contacted Target it was still within that delivery date rangeThe specific delivery date information comes from the carrier, EFWWhen the carrier discovered that they couldn’t deliver her item on their large truck, they made every attempt to make other arrangements but the guest changed her mind before that could be done I’ll certainly follow up with our outbound shipping team as well as EFW to explore ways to prevent this from happening in the future As always, I appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target.com at ###-###-####

Dear ***, Thanks for contacting Target on behalf of our guest *** ***. Upon receipt of your contact, we reached our guest to address their concernsAfter extensive research on the part of our GiftCard team as well as our own internal investigation we will be replacing Mr***’s
GiftCard As always, we appreciate the assistance you provide us with our guestsIf you have further questions, feel free to contact Target at ###-###-#### and reference case number *** Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because:
First keep in mind that this was a debit card transaction I was and am still out of a lot of CASH Pauline, from Target, did indeed call me She was disrespectful to a very high degree She continued to talk about me like I was crap and then gave some lame excuse that she was explaining call to her bossThere is no reason that I should not be allowed to file a claim with Fed Ex, It is no skin off their nose at Target When I company screws over a customer and causes them not only monetary problems but physical as well this is an issue PAULINE STILL REFUSES TO LET ME SPEAK WITH HER BOSS I am the party that was and still am at a loss Who is to blame on this, if it is Target then they should be helping meIf it is Fed Ex then Target should give me permission to take care of this matter WHY WOULDN'T THEY???????????? Again I want to speak with Paulines boss She is not a nice person and has no morals in respect to customer what so ever