Target Corporation

Thanks for contacting Target on behalf of [redacted]   I'm very sorry to hear that his Target GiftCard was used without his knowledge.  I can only imagine how frustrated and confused he must've been so I appreciate the time he took to bring this to our attention. After...

further review, I have requested a replacement Target GiftCard be mailed to the guest for $469.38.   Our guest will be notified via email once the gift card ships and it should arrive within 3-5 business days of shipment. Due to the high dollar value the GiftCard will be mailed with UPS and will require a signature upon delivery. UPS will attempt to deliver the package up to three times. If the guest isn’t available on the first attempt, UPS will come out two more times. Should the guest not be available on the third attempt the gift card will be returned to Target.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target GiftCards ###-###-####.   Sincerely,   GiftCard Operations   Case [redacted]

Thanks for contacting Target on behalf of our guest [redacted].   GiftCards are non-refundable via online, but can be returned in the store if a valid receipt/packing slip is provided. I understand that the GiftCard arrived later than expected. On 12/21 Mr. [redacted] was issued a...

refund in the amount of $180.00 back to his Visa. I apologize for the inconvenience of having to call us multiple times.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We provided information about the gift card trade in program that is available at Target stores with mobile kiosks. We always...

want our team members to be knowledgeable and we are following up with coaching with team members at the stores Ms. [redacted] mentioned visiting. I have also shared Ms. [redacted]’s experience with our Target.com team to review stores listed on Target.com as participating in the program.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Hello Maureen,Thanks for contacting Target on behalf of our guest Victor [redacted]. Included please find our additional response to this guest. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)440-0680 and reference case number 12858985.Sincerely,AmyThe Target Teamwww.target.comDear Victor,Thanks for contacting Target through the Revdex.com with your additional concerns.I attempted to contact you by phone yesterday, but was unable to reach you. I’m following up with this email to address your concerns. Please accept my sincere apology for any frustration you experienced. As previously discussed the carrier information located on the advertisement applies to the $0 down offer and not for the Target GiftCard offer. The information for the Target GiftCard states that not all carriers or plans will receive a GiftCard. Again I am sorry for any confusion. I’ve shared your concerns with our Mobile Kiosk team for future consideration.Sincerely,AmyThe Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].I understand how frustrating this process has been for Mr. [redacted], and we apologize for any confusion surrounding our billing procedures. The promotion Mr. [redacted] received is a bundled promotion to buy a console and receive a free...

game. Per our website, we clearly state that when purchasing items as part of a multiple item promotion (such as Buy an Item get an Item Free), the promotional discount is based on the lowest priced item and then applied to each item in the order proportionately. If you choose to return any of the items, your refund will be reduced to the discounted amount for each item. All items must be returned for a full refund.In Mr. [redacted]’s case, the amount of the game, which is $99.99, was proportionally applied as a discount to each item in the order. The Xbox One 2TB Console, which shipped and invoiced for Mr. [redacted], was discounted $79.99 and the remaining discount amount of $20 was applied to the Forza Horizon 3 Ultimate Edition game.I completely realize how disappointing it is for Mr. [redacted] that the Forza Horizon 3 game has not shipped yet. This game is in high demand and his order is currently in backordered status. If Mr. [redacted] chooses to continue to wait for stock, he will be first in line to receive the game when more product comes in. If he would rather have us cancel the game from his order while keeping the Xbox, the hold that is on his REDcard will drop off and we will honor the remaining discount amount of $20 on the purchase of a different game valued at $99.99. As a one-time courtesy, our team members have offered the $20 discount to Mr. [redacted] in the form of a GiftCard rather than as a discount on the purchase of a new game, should he choose to cancel the game from his current order and keep the Xbox.Otherwise, Mr. [redacted]’s purchase of the Xbox console falls within our holiday return policy and as such is returnable both online and in stores by 1/24/2017. To cancel the backordered item, please direct Mr. [redacted] to call us at ###-###-####. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, RachelTarget.com Executive Officeswww.target.com

I’m sorry to hear Syl hasn’t received the eGiftCard refund.  The notification and eGiftCard refund of $270 should be received within 4-24 hours. Please let us know if it is not received within that time frame.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target GiftCards [redacted].   Sincerely,   GiftCard Operations Case [redacted]

I am rejecting this response because:Disagree with the decision.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-####...

and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com    Hello [redacted],    Thanks for contacting Target through the Revdex.com regarding your recent experience. I’m sorry for any confusion with redeeming your promotional GiftCards. We think promotional GiftCards received with purchases is a great way to save.   The pharmacy in your local Fayetteville store is owned and run by CVS. Prescriptions and services like flu shots are separate transactions from purchasing Target store merchandise. So any promotional GiftCard received from a flu shot service could be used same visit for merchandise.   The Target Leader on Duty was correct with the information provided and I’m sorry for any frustration. Should you ever have questions concerns with merchandise, services, advertisements or anything else our Guest Relations team is always available to help at ###-###-####.   We never want you to contact Target and not have your phone call answered in a timely manner. I hope the information will help us serve you better in the future.   Sincerely,   Nancy The Target team www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. We’ve attempted to contact our Guest by phone several times and are currently waiting for a response. We’ll get back to you with our resolution as soon as we receive a response from our guest. As...

always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely,  AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that she had difficulty when trying to place a recent order. Shopping on Target.com is supposed to be fun and easy and clearly this wasn’t the case.   It saddens me to hear that when she called to...

get help she feels that the team member wasn’t familiar with the situation and wasn’t helpful. The guest service experience she described isn’t part of our guest service philosophy, and I’ll personally follow up with our team members as well as their leaders to ensure they’re familiar with the processes and policies Target has in place.   Target recently changed our ordering platform so I’m not sure if that caused the issued. When guests have a Target.com account our system automatically saves the payment method to their account. As a result it saves them time on checking out. It’s possible that the default payment method may have been expired which is why she encountered the error. However, she has removed all the payment methods so I’m unable to confirm this or not. Our team members attempt to help our guest’s trouble shoot online shopping issues. The typical steps are to clear browsing data and also try a different browser. Since the guest had already done those steps the next step would’ve been to try to enter in the payment method again on the order, hence why she may have been asked for that information. Target is also a PCI compliant company and takes our data security very seriously. I’ve requested that our technical team pull the back end data to determine what was causing the error, but with the payment methods being removed they may not be able to find anything. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because: the attached emails clearly show Target telling me this item potentially may not be received on time. I thought the ps4 cards were delivered in the mall. I woke up to an e-mail showing item delayed and with limited time of black Friday sales, we bought 3 more cards that are also non-refundable. If these cards were e cards, WHY would they even be delayed? I want a refund OR a gift card to Target to compensate for the loss of double purchasing these cards.

Thanks for contacting Target on behalf of our guest [redacted]. On the weekend of August 18th, Borderfree offered a free shipping promotion for use on Target’s International site, intl.target.com. Due to the unprecedented response to this promotion, the capacity for this market was...

temporarily exceeded. Holding all packages on delay wasn’t an option, and some orders had to be canceled. While the free shipping promotion is no longer available, [redacted] should have recently received an email offering $25 off their next online purchase of $100 or more on intl.target.com, and we welcome him to place a new order for the items he were interested in. I sincerely apologize for any further disappointment this may cause, but we aren’t offering any further promotions or compensation at this time.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, AmyTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I reached out to Mrs. [redacted] over the phone to speak with her further about her issue and to better understand her needs. I’m excited to say that a replacement item is being sent to Mrs. [redacted] and she’s welcome to keep the GiftCards that she’s already received. I hope that these GiftCards will help support her family during their move by allowing for any additional purchases they might need to make.   I look forward to Mrs. [redacted] finally having the glider that she’s been waiting for, and I appreciate her patience and understanding with this situation.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com

I appreciate the guest bringing this to my attention.   I was able to see an error with the refund but no worries, I was able to reprocess it without any troubles. She should receive an email shortly for each order regarding the refund.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. [redacted]Target.com Executive Officeswww.target.com

I am rejecting this response because:  I received an email from "Nancy" associated with Target regarding my submission of a complaint to the Revdex.com.  This was forwarded to the Revdex.com for review.  I did not submit a notice to the Revdex.com because of "frustration and inconvenience" and I resent those assumptions as outlined by Nancy.  My complaint states that the Target ad listed a Samsung Galaxy s7 edge for sale at Target stores and through Target.com.  The Target store informed me that the item listed for sale was not available because Samsung does not sell "unlocked phones"   I felt this to be a lie as another store (Best Buy) had the same item for sale.  I never requested a price match.  In addition, the phone was not available through Target.com  .  This complaint to the Revdex.com was registered simply because Target has engaged in false advertising for a product that is not available through the Target stores or through Target.com.   The listing at the Target web site was an inferior and different phone than the one listed and pictured in the advertisement.  I believe Target should be reprimanded for their intentional misleading ad and promotions.  The response from Nancy did admit that the item was not available through the Target store but does not acknowledge that it was unavailable through Target.com .  Hence, this is untruthful and deceptive advertising.  I tried to resolve the concern through the Target chat option but this went by way of a"have a nice day" response.

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how disappointed she was when she realized that she wasn’t refunded in the amount of $10.34.   On 12/31/2016 a Target team member processed a $4.52 refund since the shirt went on sale, bringing...

her total down to $5.82. When she returned the shirt to a Target store, she was refunded for the remaining amount of $5.82.   The first refund with her Target Debit Card failed so I had to reprocess her refund of $4.52. She should receive it within 7-10 business days back to her Target REDcard.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   This is certainly not the type of experience we want to provide our guests, please accept my sincere apologies. [redacted] spoke to our team member on 10/16 and was issued a refund in the amount of $198.27 back to her REDcard. The...

refund can take 5-7 days. One item was missed and I issued a refund today, 10/20/2016, for the amount of $36.20. Again, the refund will be processed in 5-7 days.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks so much for contacting Target on behalf of [redacted].   Although Target strives to send eGiftCards within four hours of placing an order, a small percentage of GiftCard orders can take longer to send. This is why the email delivery states that it is ‘usually sent within 4 hours’....

  Under the ‘shipping & returns’ tab on e-mail Target GiftCards, you’ll notice that it explains that they cannot be returned. I apologize, but I’m unable to refund her for the $50 Target eGiftCard that she purchased.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Mr. [redacted] contacted us with concerns about an experience at our Ellicott City, MD. Target store. [redacted] was concerned that the...

advertised offer of $300 on an iPhone trade in from our July 10th – 16th circular was unclear and confusing. When he requested additional information from the mobile kiosk team members at the store they were unable to adequately explain the promotion.   I spoke with Mr. [redacted] and advised that I would document and share his concerns with leadership. We are sending him a Target GiftCard as a goodwill gesture.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]   Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted] D. I understand our guest is asking another $60 eGiftCard or a full refund for the damaged Compact Umbrellas. After researching his concerns, I was able to confirm his order was placed on 01/12/2016, not 01/16/2017. When our guest...

contacted our Chat Team he requested a GiftCard for the damaged item. That eGiftCard was delivered to his email ([redacted]@aol.com) on 06/17/2016. On 06/21/2017, our guest contacted us again and asked for a full refund for the damaged item. Upon that call a full refund was issued in the amount of $23.80 back to his Visa. In additional we confirmed the eGiftCard was received and redeemed for $56.69 at the San Antonio North Target on 06/22/2016. Since we’ve confirmed that our guest has been completely compensated for this entire experience, no further actions will be taken on this order. If our guest feels the eGiftCard wasn’t used by hi, then we advise our guest to contact their local law enforcement for additional help. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com