Target Corporation

I am rejecting this response because:Didn' Resolve issue. Never received gift card.

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. After reviewing Mr. [redacted]s receipt information we advised that the item which was previously purchased in March was returned on...

April 4. That reset the return by date to June 3 taking into consideration the additional 30 day REDcard return. That is why the store was unable to process this return.   We advised Mr. [redacted] of our findings.    As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]   Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologies for the experience Mr. [redacted] had when waiting for his Power Wheels to be delivered. Per the tracking, the Power Wheels were delivered on 12/12. This has been confirmed with EFW, along...

with the address it was delivered too. I have sent Mr. [redacted] a $20 eGiftCard for the experience. He should receive it in his inbox within the next 4-24 hours.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

I’m sorry to hear that [redacted] felt that his experience didn’t matter to me. I can assure you that’s certainly not the case. While his experience isn’t what I’d hoped it would be, I do appreciate that he shared the specific details of what happened. Our senior leadership team will certainly evaluate what can be done different moving forward to prevent a situation like this from occurring again in the future. Vince had offered to provide [redacted] with two $5 Target GiftCards, but this was for the promotions. It wasn’t in addition to what wasn’t being issued on his order. I can’t apologize enough knowing Target has let him down. I’ve sent him a $10 Target eGiftCard to his email address. He should receive the eGiftCard within 4-24 hours which can be used on Target.com or simply print it to use in stores. I know I’m not able to change what he’s already experienced, but I have confidence that if he uses the eGiftCard toward a new order he’ll have a much better Target.com experience.   Target considers this matter closed as there are no other options for this situation.

I am rejecting this response because:
The business should offer some form of restitution for my time / travel / temp hold of funds for their acknowledged mistake.  The terms and conditions are understood, but were not just talking about a incorrect listing, I was inconvenienced by their mistake and what appears intentional effort to sell a vaguely listed item (didn't specify version, but were able to say this item was regular $699?) and also created a false impression of a good deal showing this was "29% off".  Since they were not selling the correct version, this advertisement created a false impulse to buy and that is worse than just simply mis-listing a feature, it seems more like an intent to try and sell an outdated item they hoped the customer would overlook.Something like a $25 gift card or anything more than a ridiculous reference to their T's and C's should be offered if they have any knowledge of customer relations.  Hopefully the same will happen to them so they can learn how to retain customers.  Maybe its good this happened, I can have one less credit account closing this one and inform others so they take their holiday shopping elsewhere.

Initial Business Response /* (1000, 5, 2015/08/03) */
Thanks for contacting Target on behalf of our guest[redacted]. We've attempted to contact our Guest by phone and email and are currently waiting for a response. We'll get back to you with our resolution as soon as we receive a response from...

our guest. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] using reference number [redacted].
Sincerely,
Nancy
Target Corporation

I am rejecting this response because: It fails to respond to my complaint - specifically that Target has failed to honor the terms and conditions under which it issues (for purchase, via advertised promotion, or in compensation or refund) its gift cards.  Alternatively, Target is falsely or deceptively advertising the terms and conditions of its gift cards.  Again, the terms and conditions provided to consumers either with physical cards or online provide for NO restrictions on card use online or in store.  Nor is there any notice that additional terms and conditions may be found elsewhere and this limitation is so difficult to uncover that Target's own representatives struggled to direct me to any place that this limitation was noted at all, and agreed that it was not listed in the terms and conditions on the gift card page.  Target cannot refuse to honor these terms particularly where their phone reps have the ability to - but are under direct instructions to refuse to - combine gift cards into a single card to allow consumers to use cards without restriction in online orders.

Thanks for contacting Target on behalf of our guest [redacted]   I’m sorry to hear that their Google Chromecast device was delivered to their old address. I understand that they had submitted the proper paperwork to have their mail forwarded to their new address, so I can only imagine how...

disappointed they must’ve been when this didn’t occur. Unfortunately, Target has no way to have FedEx go retrieve the package and redeliver it to their current address. As a result, I’ve issue a full refund back to their PayPal account and they should see the credit within 1-2 business days. In order to issue a refund, first a return needs to be created which sends a generated email asking for the item to be returned back. The guest can simply disregard that email as they’ll receive a second email confirming the refund was processed.  Please keep in mind that once an order has been submitted it is immediately released to our fulfillment team for processing. We’re not able to make any changes to an order including changing the address. I’d recommend that the guest update their address with eBay and PayPal to ensure future orders are delivered to the correct address. If the guest would still like the device then they’ll need to place a new order on the Target Store on eBay. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target Store on eBay at (612) 307-8330 between 8a – 6p CST.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. The December 18 – 24, 2016 weekly circular ad did show the DVD on sale. The purchase was for The Blu-ray & DVD & Digital and...

not part of the advertisement. As a good will gesture a GiftCard was sent to our guest. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I did reach out to the guest on July 5th and spoke with her personally.   I issued her a $40 refund to price match a refurbished Blackberry of the same model on Amazon.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].I’m so sorry Mr. [redacted] doesn’t feel satisfied with the resolution we’ve offered to provide him. I understand it’s frustrating that there is not currently a ship date available for the Forza Horizon 3 game. Once there is concrete information regarding the inventory of this game, our guests with outstanding orders will be notified.Once again, because Mr. [redacted] has not been charged for the game there are no refunds to issue to him. The hold on his account only exists as long as he chooses to wait for the game to restock; he may opt to cancel the game from his order at any time. Once he cancels the game, the hold will fall off his REDcard after a processing period. If he would like to cancel, he may call us at ###-###-#### and our team members will be happy to assist him.As it turns out, we aren't able to offer any other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget Executive Officestarget.com

I am rejecting this response because:I have no idea what the response means - I do not think that Target.com has no understanding of what the issue is about. This is so unbelievably frustrating... don't they have any record of the transaction at all?! How do they come up with 5 boxes?!?! I called them and explained the case at least 7-8 times and I have a record of emails I wrote.1. I never received my order!!! 2. I am charged for an order I never received3. I have ONE box here that came INSTEAD of my order...

Thanks for contacting Target on behalf of our guest [redacted] and her needing a refund for an order that wasn’t delivered. I recently spoke with [redacted] and I can certainly understand her frustration with the continuous delay on her delivery date for a storage shed she needed right...

away.  I apologize for the amount of time and frustration this has caused her.  I’ve verified with our shipping partner EFW, that the item is being returned to Target.  As a result, I’ve issued her a full refund.  She should see the credit back to her original method of payment within 7-10 days.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted] in regards to the difficulties she’s experienced in placing orders online. I understand that despite being unable to submit orders, she’s seen activity on her payment method; I can imagine how frustrating that must be.Adding a payment...

method to an order may result in an authorization hold on the method of payment equaling the order total, even if the order wasn't submitted. Per the Target.com help pages, “If you haven't placed an order and still see an authorization hold, check to see if you have a pending cart open on Target.com. Removing the items or the PayPal information will remove the authorization hold.” The length of time it takes for the hold to be removed once the cart is cleared will depend on the institution.Item location and availability on Target.com has impacted the checkout process for select guests in Alaska and Hawaii and we are currently working to resolve the issue. I apologize for the inconvenience and the difficulties Ms. [redacted] has had placing recent orders. Our technical team is working around the clock to resolve this checkout error. In the meantime, I recommend that Ms. [redacted] clear her cart on Target.com to allow the authorization hold she’s seeing to drop from her account.I sincerely apologize for any frustration Ms. [redacted] has experienced, and I look forward to her future order! As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:
I don't know how many times I have to explain to Target, the item to be returned to them was too heavy for me to have taken to a store and again, I have contacted the bank and was told there was no refund. So, since Target is unwilling to try and work with me, I am out the money for this desk and I will not be returning to Target either in store or online. I'm done

Thanks for contacting us on behalf of [redacted] and her concerns regarding her recent cancelled order.I sincerely apologize that this issue has caused her so much additional time and frustration during an already busy time of year.  I can only imagine her disappointment when she realized...

the order for her grandson’s birthday present was cancelled.  I've contacted her several times asking her to call my direct line to discuss a time-sensitive solution; as of today, she has not contacted me.  I realize the birthday date has now passed and I'm unsure if she still wants the item.At this time, the bed is still in stock and she can place another online order, however we're unable to apply a discount before the order is placed.  We are more than happy to honor the same price as her original order, but the price will have to be adjusted once the order is submitted.  This means that the initial authorization hold on her method of payment will be for a higher amount, but when the item ships she will be charged the discounted price.  I know that she feels this is unfair however, this is how our system works.  I'll be sure to share her frustration and comments with our Senior Leadership team so that we can continue to review and improve our processes.I sincerely apologize for her disappointment and would like to invite her back for a better experience.  I've sent her a $10 electronic Target GiftCard that should arrive within 24 hours to the email address used to place the order.  I understand that we let her down but I hope she’ll give us another chance to provide her the great service she deserves.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted] and the multiple issues she has encountered with her recent Target.com order. I certainly understand how frustrating it would be to receive two damaged shipments. I was able to speak to her today and let her know that I’ve...

verified that the damaged fire pit has been picked up and returned to Target.com.  She has already received the refund that I issued back to the credit card used on the order.  An injury report has also been filed for the injured dog and that team has already been in contact with her.  It shouldn’t have taken this long for the issues she’s had to be corrected and I apologize that she had to put so much effort to get them resolved. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   We know how important saving is, especially during the holiday season and I apologize for the inconvenience Mr. [redacted] had when his order was refunded due to it being lost in transit. Unfortunately, we are unable to reissue the...

coupons that were used. I did contact Mr. [redacted] via email and haven’t heard a response back. If he wanted to replace the order, I would be more than happy to do a price adjustment to ensure that he isn’t charged anything additional for his order. If Mr. [redacted] would like to place the order, all he has to do is reply back to my email with the order number and I will issue the adjustment right away.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Initial Business Response /* (1000, 5, 2015/12/16) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached out to our guest to address his concerns.

I apologized to [redacted] for the inconvenience he experienced while ordering two Beyoncé...

Fragrances on Target.com. [redacted] received the wrong fragrances and was not pleased. This is not an experience we've come to expect for our guests. We expect for them to receive the correct order.
I informed [redacted] that if he returns the wrong items to his local Target store he'll get a full refund. I also requested a Giftcard be sent to [redacted]'s email today 12/16/15.
I appreciate the feedback [redacted] gave me about our call centers. We will continue to work to make sure we give our guests the best experiences.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

I am rejecting this response because:
I am not completely satisfied with what Targets is offering! They are offering to give me a refund for the damaged doll, well I am already entitled to getting a refund for the damaged doll because once I have decided that I'm not happy with the purchase for whatever reasons the ending results would naturally be a refund. So with that being said Targets isn't doing me any justice, or favor in that department. Offering to give me a refund of $5 dollars still isn't satisfactory. I'm expecting for Targets to offer me a discount percentage towards a further purchase, in conjunction with the $5 off. I would be very happy if they had offered me a 30% discount towards a future purchase, with no exclusions. I am very insulted by Targets offering me a refund for the damaged doll when I'm already entitled to a refund. Thank you