Target Corporation

I am rejecting this response because:Target.com is the only company I have encountered where a first attempt to charge a card results in a cancellation.  This is especially disappointing when a customer has the funds to pay for the item.  In today's world, a consumer must be overly protective against identity theft.  Therefore, my credit card company flagged this purchase initally as fraud. Within minutes I approved the purchase and within the hour I called Target customer service.  This should have been a priority to fix this issue for all customers who called in ( I was not the only one). I was given that assurance when I first spoke with customer service.Now, if my order was cancelled along with others, what did you do with the orders that did not go through?

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached out to our guest to address his concerns. I apologize for any frustration and inconvenience this has caused our guest.  [redacted] received the incorrect replacement item twice.  [redacted]...

placed a new order for the correct item on 4/26/16.  I have processed a 50% discount on his account for the new order.   Please allow 1-2 days for the credit to appear back to his Visa credit card.    I have also verified with our shipping company, EFW that they will be contacting [redacted] sometime today to schedule a return pickup for the second replacement. Once the return is received we will process a full refund for the item.  Please allow 3-5 days for the credit to appear on his credit card. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11528349, and find that this resolution is satisfactory to me. I was very unsatisfied with how Target handles this situation prior to me contacting the Revdex.com. In addition, although things were handled much more professionally after contacting Revdex.com, the solution was to re-order the shipment that had been lost. It was re-ordered by the person assigned to assist me, Dorothy (from the Executive Offices) on 6/29/16 however today 7/5/16 (6 days later) I was contacted that it is on back-order. Just about another week as been lost (this situation started on 5/21/16 when I first ordered the patio set) and now I am starting over. I could have ordered something else from somewhere else and possibly already have it or have it within the next few days.

Thanks for contacting Target on behalf of our guest [redacted]. The previous team members that helped her were correct in that we’re unable to return the H&R Block online download. It’s a nonrefundable item which is why they were unable to refund her. I can see that there was an error...

while our system tried to email her the digital download, so I went ahead and cancelled her order. Target doesn’t charge until the item ships, so currently there is only a pending authorization holding those funds. The authorization hold should fall of her card shortly. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
During no point has anyone held themselves accountable for the misrepresentation by a Target employee of the terms of the plan. I am extremely dissatisfied with the response from both Target and Consuner Cellular.

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear about any frustration [redacted] may have encountered while trying to resolve his Target eGiftCard issue. When Target distributes electronically delivered GiftCards, only the recipient of the email has privilege to the...

GiftCard information, which includes the GiftCard number and Access number (pin). The only way to utilize GiftCards through Target.com is by manually entering this information either into a Guest Account wallet, or via checkout which means [redacted]’s GiftCard information was obtained by a third party. If [redacted] provided that information to someone, willingly or unwillingly, that’s not something Target could have prevented. Target considers this matter closed, no further action is required. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear [redacted] didn’t receive all of the items in his shipment and that he’s been waiting for a refund from us. It sounds like there was some misunderstanding with our team members and I’ll be sure to pass feedback along to...

leadership to ensure that our team members continue to provide the best experience possible for our guests going forward. I’m happy to say that I’ve issued a refund of $20.24 to [redacted]’s REDcard for these missing items, and he can expect to see the refund amount post back to his statement in 3 – 5 business days. In addition I’ve also sent a $5 GiftCard to his email address. It’s clear [redacted]’s a loyal guest with us and I’d love to invite him back in the near future for the kind of online ordering experience he truly deserves as a Target guest.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologizes for the frustration Mrs. [redacted] experienced when she contacted us regarding the order that was sent to the wrong address. Because we work hard to fulfill orders quickly, we only have a...

short window of time to try to modify an order. Typically, when an item is in transit, we can contact the carrier and attempt to intercept the package, but this isn’t a guarantee. Mrs. [redacted]’s order wasn’t able to be intercepted due to the way the order was being shipped out. As of today, December 9th, I have issued a refund of $113.67 back to her Discover card. The refund will reflect on her statement within the next 5-7 business days.   This is certainly not the type of experience we want to provide our guests. We definitely want to ensure our guests receive all the items they pay for. A replacement was created on 12/6 for the Elena doll. When we send out replacements, our guests don’t get charged again. I apologize for any confusion Mrs. [redacted] may have experienced.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Thank you for your feedback regarding our guest [redacted]. As it turns out we aren't able to offer any other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 5, 2016/02/29) */
Thanks for contacting Target on behalf of our guest [redacted].

I understand our guest was inconvenienced while visiting her local Target store to pick up an item that wasn't there. Our team members are empowered to assist our guest with...

the best of their ability. Therefore, it saddens me to hear about the lack of help provided from our team.
Upon reviewing her order details, I confirmed this order was cancelled. Due to the cancellation, the payment has been voided, therefore, the guest wasn't charged for this order. Our guest may see an authorization hold on her account, which should fall off within a few days after the cancellation. If the guest was changed for this cancelled order, she must contact his bank to dispute the charge.
I know our guest spent valuable time attempting to resolve her issue and as a result, she's requesting compensation for her time. Sadly, Target isn't able to compensate for time, but the guest was provided with a $20.00 eGiftCard on 02/20/2016 for the inconvenience of this entire order experience.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns I checked her order summary and show that two thirds of the order has been cancelled. I processed and issued a refund for the remaining item on the...

order for $18.99 in the form of a Target eGiftCard in addition to the $25.00 eGiftcard I sent to her email address for her poor experienced. she’ll receive the eGiftCards in 4-24 hours. Target.com processes orders quickly so the ship to our guest as soon as possible; once an order is submitted and a request to cancel is made there isn’t a guarantee the order will cancel. I advised the guest to delete any old or unwanted addresses from her Target.com account as a precaution. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I have read the response from  Target that I can simply reorder the item in question however they do not indicate to the Revdex.com that if I choose to do that, I will be billed for shipping. My original order for the 3 products met the dollar value needed to receive free shipping. If I would now reorder the one product that they canceled, their answer is that I can have it sent "directly to my home address".  Wow and then they would charge me for shipping. I am asking the Revdex.com to close this complaint as I am choosing to order this item from Walmart. I wish Target all of the success they deserve going forward but I will never again be their customer. They obviously do not understand their own rules for the customer when placing orders or they just like charging for shipping.I do not wish to waste anymore of my time or the Revdex.com time on this issue but I do appreciate the Revdex.com time trying to get Targets ear. Thank you

Thanks for contacting Target on behalf of [redacted] (aka [redacted]) . We’d like to inform you that the guest's orders were flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions and the guest exceeded one...

discount per household restriction by submitting orders under multiple names.  In addition, Target reserves the right to prohibit purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them. As an accommodation, we are refunding the purchase amount on orders [redacted] to replacement Target eGiftCards. These Target eGiftCards will be sent to the e-mail addresses associated with the orders.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions. Sincerely,Target.com Guest Services  www.target.com

I am rejecting this response because:
No resolution could be made.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We reviewed how her experience was being addressed with the Santa Fe Springs Store Leadership and Guest Relations for coaching....

A GiftCard was sent to Ms. [redacted] for reimbursement.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that her Target GiftCard was used without her permission. I can only imagine how frustrated and confused she must’ve been so I appreciate the time she took to bring this to my attention.   I’ve...

reviewed the transaction information and have requested a replacement Target GiftCard be mailed to the guest for $100. I’ve deactivated the gift cards she has in hand and ask that it be discarded. She will be notified via email once the new gift card ships. The replacement gift card will be mailed via US mail and it can take 7-10 business days for delivery once it has shipped.     As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target GiftCards ###-###-####.   Sincerely,   GiftCard Operations   Case Number [redacted]

Thanks for contacting Target on behalf of our guest [redacted] and her concern about the price changing when she added an item to her cart.What the guest was experiencing is how our Target app is meant to work.  The app pricing feature pulls up the store price while our guests are visiting...

one.  This feature is meant to enhance their shopping experience as in store prices can vary from store to store.  However, this can also cause a change in price between the product details page (store pricing) and a guest’s cart (online pricing).  I apologize for any confusion this may have caused [redacted].  I will not be able to price match the Our Generation Ice Cream Truck to her in store clearance price of $32.98 because our Price Match Policy specifically excludes clearance pricing.  She can copy and paste the following link to read the details of our exclusions:  https://corporate.target.com/about/shopping-experience/shop-with-confidence.  Target will continue to work hard to make shopping easier with every app update.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officewww.target.com

Thanks for keeping us up to date regarding the concerns of our guest, [redacted].I sincerely apologize for his continued frustration.  There was an error in the GiftCard being sent out that did require our specialty team to resolve.  Promotional eGiftCards are typically sent out within 4 hours of order pick-up, but all eGiftCards can take up to 24 hours to be sent.  It wasn’t until that time had passed that our team members were able to escalate this to our specialty GiftCard team to resolve by cancelling the GiftCard and reducing his charged order total by the value of the $50 eGiftCard he didn’t receive.  There’s no way for me to undo the experience he’s had and I do sincerely apologize for the frustration and disappointment we’ve caused.  This is not the experience we would want for him, so I’ve sent him a $20 eGiftCard to invite him back for a better one.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

I am rejecting this response because Target did nothing to solve this problem