Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].   I’m sorry to hear that the Tide Clean Breeze High Efficiency Liquid arrived damaged twice.   I’ve processed a full refund as requested, [redacted] should be receiving a refund eGiftCard of $23.81 at the email address on...

the order within 4-24 hours. [redacted]’s order contains a promotional $10.00 free eGiftCard with purchase. Target GiftCards don’t have a value until they’re purchased, so the way we processed these orders is that we reduced the value of the purchased items then placed the value on the promotional GiftCards. [redacted]’s order total was $33.81 and contains two shipments, $23.81 was for the Tide liquid shipment and $10.00 was for the promotional eGiftCard shipment. This is the reason why [redacted] was refunded $23.81 and he isn’t required to return the damaged merchandise back to us.   I understand the inconvenience caused when the second shipment arrived damaged and spilled on [redacted]’s porch, which he had to clean the mess up. I can’t apologize enough when this happened. Normally when a package is damaged in transit, the carrier will return it to the sender, but I’m not sure why the second damaged package wasn’t returned. I’ve shared our guest’s experience with our packaging team and our carriers to ensure this won’t happen again.   I’ve also sent [redacted] an additional $25.00 eGiftCard as an apology for his experience. The eGiftCard will be delivered to his email within 4-24 hours. eGiftCard can be redeemed online or simply print off the email to redeem it in-store.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)591-3869.

Thanks for contacting Target on behalf of [redacted] regarding his billing adjustment.   After the Tide Pods were cancelled from his order, his order total was $24.42 and that is what the system charged his Target GiftCard. The guest used two Target GiftCards and the information is below:...

  GiftCard ending in [redacted] -$14.42 -$6.85 -$3.15 Charged $24.42 Available balance is $4.33   GiftCard ending in [redacted] -Wasn’t charged due to the cancelled item Available balance of $77.04   Due to the above information, the guest was charged accurately.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  ON WEDNESDAY, 2-21-18 I HAVE SENT A DETAILED  RESPONSE VIA " USPS MAIL. TO RevDex.com.

Initial Business Response /* (1000, 5, 2016/01/27) */
Thanks for contacting Target on behalf of our guest [redacted] regarding her payment security concerns. I'd be happy to look in to this situation and provide with more information.
When our guest placed an order on Target.com, Target...

doesn't save the payment information after the order is submitted. The only way this would be possible is if she chooses to save her payment information to her Target.com shopping account for future fast check out. The only thing that shows on Target's side is the type of card saved and the last four digits of the card. Rest assured our top priority is protecting our guest's information. That being said our guest is required to enter their user name and password in order to access their Target.com shopping account.
I've thoroughly researched and found that there isn't any Master Card information saved on her Target.com shopping account, nor that type of credit card associated with her previous order [redacted].
Target.com accepts a combination of up to four Target GiftCards and one credit card for an order payment. During the checkout process, our website will asked our guest for their credit card information only if the Target Gift Cards didn't have enough balance to cover the order. With that being said asking for our guest's Master Card information didn't apply to this situation because the order value was only $49.77 and the two Target GiftCards that our guest used to pay for the order had the balance of $20 and $50, so that was a total of $70, well above the order value.
I'm sorry if there was a confusing statement listed on the packing slip but our packing slip should've only listed the purchaser's address, the order number and a list of item(s) without the pricing, and a statement about our return policy. I'm not sure why the packing slip that our guest received would said "the billing statement was sent to an individual in Arlington VA," this doesn't apply at all to this situation because our guest used the two Target Gift Card for this purchase and a billing address wasn't required at check out. Especially, Target doesn't have our guest's MasterCard information on file nor would be sent that information on the packing slip, that isn't how we process orders and payment.
Target has layers of security verification before an order is allowed to go through. If an address provided doesn't match the card holder's information, the order will then be cancelled.
In conclusion, Target couldn't find an error on our end and we considered this matter closed. I'd recommend that our guest work closely with her issuing bank for further assistance.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Thanks so much for reaching out on behalf of [redacted].   It looks like UPS shipped her package back to Target. Since they didn’t provide us with more details, I shared her experience with our shipping team to review further.   She called in on April 19th and a team member processed...

her a full refund.   There is no further action that I can take.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Initial Business Response /* (1000, 5, 2016/03/09) */
Hello [redacted],
Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].
As always, we appreciate the assistance you provide us with our guests. If you have further questions,...

feel free to contact Target at (800)[redacted] and reference case number [redacted].
Sincerely,

Harol
The Target Team
www.target.com
Hello [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.
I've partnered with the appropriate team and they'll reach out to you with more information about your situation.
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.
Harol
The Target Team
www.target.com

Thanks for keeping me updated on the status of this case for [redacted].I understand how confusing this type of financial transaction can be, especially when it centers around a bank dispute and credit.  I have advised him that they will not see a credit like they did with the $218.01 they recently received.  The $383.81 was already credited to their bank account from their bank shortly after they filed the initial dispute.  They will not see an increase in their balance, they need to look at prior months statements or work with their financial institution to see when the following deposit amounts were already credited:  $17.98, $245.03, $19.41, $50, $51.39 which totals $383.81.At this time, due to liability issues, we do not conference with financial institutions.  Our bank card services department has worked with his financial institution and has been assured on two occasions that the $383.81 has already been credited to the guest in previous months by the bank through the dispute process.  The total of the $383.81 and the more recent credit of $218.01 equals the initial disputed amount of $601.82.  There is nothing more I can do for our guest, as he has been refunded in full.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We called [redacted] and offered her a comparable substitution.  As always, we appreciate the assistance you provide us with our...

guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Initial Business Response /* (1000, 5, 2015/09/14) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.
Once the guest mobilized the GiftCard an access code was automatically assigned; Target.com doesn't have...

access to this code. When a Target GiftCard is mobilized Target.com is no longer responsible for the security of the GiftCard because we don't have access to any of your mobile information as its encrypted.
Target.com considers our GiftCards as cash. Per our GiftCard policy we don't issue refunds on GiftCards. If the guest feels his GiftCard funds were fraudulently used he'll need to contact her local authorities and file a report of theft.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am disappointed with Target's response and handling of this situation. I would of expected a better response in stopping the fraudulent order when I noticed it on my account, reported it to the local store as well as target.com fraud operations, reported to local law enforcement. Target did not stop the fraudulent order from shipping after I promptly notified multiple levels of target management/ operations. Target also did nothing to facilitate refunding the stolen gift card/ doing anything to prevent this scenario from happening in the future to other customers. In the notes, the Target representative advised me to "contact your local authorities and file a report of theft", indicative they did not even read the complaint which had noted I had already filed a report with the local sheriff's office and provided the report number.
Final Business Response /* (4000, 9, 2015/09/24) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
I advised the guest that once the gift card was mobilized an access code was attached. Target.com doesn't have access to this code as it's encrypted on the guest's mobile device. Once it was mobilized Target.com is no longer responsible for the security of the gift cards and that he'll need to file a report of theft with his local police department. I educated guest on the fact that Target and Target.com consider gift cards to be the same as cash and per our policy don't issue refunds on them. We have no further resolution for this guest.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you![redacted]

Thanks for contacting Target on behalf of our guest [redacted].   I’m sorry to hear that his mom has had troubles trying to place an order on Target.com.   At this time, his and his mother’s email address are not able place orders on Target.com nor have packages shipped to their...

shipping address. Our team noticed that there was some irregularity in their previous orders, all of their orders showed delivered but they claimed they weren’t received. Unfortunately, I’m unable to make any changes to this decision.   I want to make sure that they enjoy the items that they purchase from Target so going forward with their future purchases, I invite them to only shop from their local Target store.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of [redacted] We reached our guest to address their concerns and requested a replacement Target GiftCard be mailed to her for $100. The GiftCard will be shipped today and should arrive within 7-10 business days via US Mail.  As always, we appreciate...

the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].Sincerely, GiftCard Operations

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case...

number [redacted]. Sincerely, Nancy The Target Team www.target.com Hello [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience with the San Mateo Fashion Island Target Mobile Kiosk. I know it is frustrating when a phone is dropped and it results in damage to the phone. Because the iPhone screen was dropped and cracked before shopping at the San Mateo Fashion Island store, the Target Mobile Kiosk team is denying your request to cover charges for your iPhone screen repair. I’m sorry for any disappointment.    We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, Nancy The Target team www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. I attempted to contact our guest by email but have not received a response.  Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests....

If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. Target’s Refund Policy continues to evolve to align with competitors while still offering great guest service throughout the year. Target’s goal is to provide a great guest experience by attempting every return via a Receipted return, Receipt Look-Up, and our No-Receipt accommodation.  Most unopened items in new condition and returned within 90 days will receive a refund or exchange. Some items have a modified return policy noted on the receipt, Target policy board (refund exceptions), Target.com or in the item department. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. We empower our stores to make the right decisions for our guests. If you have your receipt please return to the store and request to speak to the Guest Service Team Leader. They’ll make every attempt to assist you. You can also give our Guest Relations team a call at ###-###-####. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Initial Business Response /* (1000, 5, 2016/01/19) */
Thanks for contacting Target on behalf of our guest [redacted] and their experience regarding the usage of his service plan.

I apologize for any frustration and inconvenience this has caused Tim since he called in to our office and had...

difficulty with our guest service team and also a store team member not helping him utilize the service plan for the security box he purchased on 06/14/15.
The guest service experience he described is in no way acceptable, and I'll personally follow up with our team members as well as their leaders to ensure they're familiar with the processes and policies Target has in place.
I have processed a refund for back to Tim's credit card. Please allow 3-5 days for the credit to appear on his credit card statement.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Initial Consumer Rebuttal /* (2000, 7, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Target doesn’t advertise that the limited warranty is through Samsung so I apologize for the confusion that this has caused the guest. However the warranty information should’ve been included with the devices.Samsung doesn’t offer certain unlocked phones in the U.S but Target is an authorized dealer to sell the Samsung devices that he purchased. As stated before, he’ll have to work with CRR Warranty to have his phones replaced under their warranty. Target considers this matter closed as there are no other options for this situation. JennaTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory. I am requesting that Target generate a return label for me, however, when I spoke to Target online customer care they said that if I returned the item it would be shipped back to me as a non-returnable item. How can I ensure that the return twill be accepted prior to closing the case? Thank you. [redacted]

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address his concerns. During the checkout process Mr. [redacted] was provided information that was inaccurate. We contacted the Melbourne store leadership...

team to share this experience and issued a Target GiftCard to Mr. [redacted] as a goodwill gesture for a poor service experience.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporationwww.target.com

Please see the attachment for my response.

I appreciate the time [redacted] has taken to provide a follow up response. My intentions wasn’t to offend our guest in any way. The reason why I sent the return prepaid mailing labels, was because of the concerns he expressed about not being able to retrieve his return mailing labels. My goal was to provide an easier way to return the unwanted items. However, I understand this issue has taken a lot of his time and I wanted to make this process as smoothly as possible. Therefore, I’ve issued a full refund for both items. He was advised to allow 3-5 business days for the refund to post to his original form of payment. We asked him to please keep, donate or dispose of the unwanted items because we’re no longer requiring him to return them. I realize this entire experience has been unpleasant and I apologize that I’m unable to take back what he’s already encountered. Sincerely, Shanetra Target.com Guest Services www.target.com