Target Corporation

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition,   As an accommodation, we are refunding the...

purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Thanks for reaching out to Target on behalf of [redacted].   I can only imagine how disappointing it must’ve been when he received the wrong towel set that was intended for his wife’s Valentine’s Day present.   Sometimes items on Target.com can list the wrong item number or even...

picture. When a wrong item is received, we send an immediate notice to our fulfillment center to advise us if a Team Member shipped the wrong item by mistake or if there is an error with the listed item number. If the item number was listed incorrectly when we sent him a replacement, the guest would’ve received another wrong towel set. I apologize but we had to have our teams look into this further.   It looks like they were able to conclude that the item numbers are listed accurately. I went ahead and processed him a refund like he requested. I created a return for the towel set that he didn’t receive and processed his refund of $25.86 back to his PayPal account. Since he paid with PayPal, our return system automatically sent the original refund by a Target GiftCard but I deactivated it so that I was able to process the refund to his PayPal account. He can learn more about returns with PayPal here.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I further want to thank you for helping me get this resolved.Best regards,[redacted]

Initial Business Response /* (1000, 5, 2015/12/22) */
Thanks for contacting Target on behalf of our guest [redacted]
Once an item is placed on Target.com we strive to process it right away so guests can receive it as soon as possible. If an item is processed we are unable to cancel the order....

There is only a short window of time, usually less than 10 minutes for guests to cancel their order. It looks like [redacted] was able to cancel one of the items in her order because it had not been processed. The item [redacted] could not cancel was already processed. I apologize for the inconvenience and frustration this may have caused [redacted].
Based on my research, we refunded [redacted] 12/16/15 for the item she could not cancel. Refunds take 5-7 business days to reflect on the original form of payment. It looks like the item will still be sent to [redacted]. USPS will be delivering this item since we could not reroute it to our online center. The USPS tracking number is ([redacted]). [redacted] is getting this item for free since we've refunded her for it. She can keep or donate the item.
For future reference, our Guest Service number is (800) [redacted] not [redacted]. It sounds like [redacted] made an error when dialing our Guest Service line. Target cannot compensate [redacted] for the error that was made trying to call us at (800) [redacted]. I am happy to hear [redacted] was able to protect her identify and information but we cannot compensate her for these services she paid for.
At this time I have no further options for the guest and Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Initial Business Response /* (1000, 5, 2015/12/11) */
Thanks for contacting Target on behalf of our guest [redacted] regarding her issue with a promotional price adjustment on her order.

I have processed a refund on [redacted]'s order on 12/11/15 for the requested promotional amount. Please allow...

7-10 business days for the credit to appear.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Thanks for contacting Target on behalf of our guest [redacted] regarding her security concerns. I completely understand our guest’s security concerns especially when we had a data breach incident in our stores between 11/27/2013-12/15/2013. On January 10th 2014, Target confirmed it was aware of...

unauthorized access to payment card data that may have impacted our guest who shopped in U.S during that period of time. Target understands that protecting our guest’s information is the most important task and is one of our top priorities. We took our responsibility and had offered a one year free credit monitoring with Experian to guests who had shopped at our stores during the data breach incident. This incident only affected our stores and not our online site.Rest assured, Target.com’s security hasn’t been compromised. I’m not sure how [redacted] lost her $30 in Target GiftCard value but I wasn’t able to find any of her information in our system using the information provided on the Revdex.com’s website. [redacted] doesn’t have a Target.com account and/or an order history with us; with that being said, I’m not able to issue a $30 GiftCard per her requests. Furthermore, our stores do have cameras for security purposes and we’ll provide the video privileges to the authorities for investigation if needed.  Target considers this matter closed because there are no other options for this situation. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted] and her issue with receiving the wrong item in her recent Target.com order. I recently spoke with [redacted] about her experience.  I sincerely apologize that she was sent the wrong item and that we were unable to send a replacement...

because the item was out of stock.  I understand that her refund was in the form of a Target GiftCard and she was asking for the refund to go back to her PayPal account.  As it turns out, [redacted] has used the GiftCard that was issued as payment on a new order.  Because of this, I’m unable to make an exception to the refund method.  I’ve let her know that she can return orders to her local store and receive a refund in cash for orders paid with PayPal; however online returns will be refunded in the form of a Target GiftCard.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of any...

merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I appreciate [redacted]’s additional comments and suggestions about ways this service could be improved for the future. Once an item has been delivered to the store and scanned in as received, an email is automatically sent to our guests letting them know that the item is now available for pickup. That email includes the date by which the items need to be picked up, as well as links to additional pickup options such as extending the time frame an extra 24 hours or adding another person to pick up items on your behalf. If the guest has opted for text reminders, they will also receive text notifications in addition to this email. The window for pickup availability starts as soon as the item is scanned in at our stores and for this reason, the time frame for item availability may differ from the estimated delivery dates listed on the order confirmation summary given during checkout. For this reason, we always encourage our guests to wait to plan their visit until they have received the ‘Ready for Pickup’ email or text from us. Guest’s may also check up on the status of their order by viewing the order details on Target.com. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Rachel Target.com Executive Offices www.target.com

Thank you for contacting us on behalf of our guest [redacted]. I’m extremely sorry for the misunderstanding that occurred while I was reaching his refund concerns. I verified the refund provided was due to the in-store return. With that being said, I’ve processed a full refund for the missing Drone. Please advise our guest to allow 3-5 business days for the refund to post to the Visa Card. As always, we appreciate the time and service that you provide for our guests. If you have any other questions or concerns contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because:
They should remove the message which says that ecard will be delivered within 4 hours. I placed the order on 4/14/2016 at 8:50 AM and did not receive the ecard until 7:50 PM. They were not able to cancel my order after promised time of 4 hours and because of this I was not able to use my smartphone from 8:50 AM to 7:50 PM.

As stated in my previous response, the item wasn’t entirely out of stock which is why it was still on Target.com. Her order was cancelled because the three fulfillment centers, that the order was sent to, were out of stock of the locker storage units.   I have already followed up with the team member that she spoke with who didn’t honor her price match with the confirmation case number. I provided coaching to ensure that this doesn’t happen again.   I have extended my help and can price match her original order after the order is submitted. Target considers this matter closed as there are no other options for this situation.  JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because: to cancel orders and send an email blaing it in a technical issues is low but I will not shop at target ever again . These were orders that was going to be picked up it was not delivered to an address and I didn’t get an explanation as to why the order was cancelled and another order went through successfully

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr.[redacted].As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference...

case number [redacted].Sincerely,SonzarayThe Target Teamwww.target.comHello [redacted],Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for your recent experience at the Frederick Target store. The experience you described definitely is not the kind of experience I want our guest to have while in our stores. We expect our team members to conduct themselves in a professional and courteous manner. I have shared your experience with Store Leadership at the Frederick Target store. This way they can follow up with team members and provide coaching to prevent experiences like this from happening again. Although I have shared your experience with Store Leadership I cannot guarantee that they will reach out to you. In addition to that I have also sent you out a GiftCard as a one time good will gesture. You should receive the GiftCard within 7-10 business days.   Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. Sincerely,SonzarayThe Target teamwww.target.com

I am rejecting this response because: I need to know if the product is available or not?

I am rejecting this response because:
I did not get a response from Target as of yet. I did get some email from PayPal but no email or call from Target. I'd appreciate it if someone from Target can reach out to me

I am rejecting this response because: I find it ridiculous how a difference of minutes the stock changed. That’s not my fault. What a way to do business target. If you had already approved it since it was VALID all I needed was to get my info together and place the order the exact same day! Minutes difference. This company does not stand by their word and would rather lose a customer than to make it right and finish the price match they had already honored! Absurd and unprofessional. If I would have know Target was going to be this unprofessional and liars I would of just bought it at toys r us in the first place!!! But since I had your word on it and wanted to use my gift card AT TARGET, look now I am out a really good deal. I just can’t believe this.

Thank you for contacting Target on behalf of our guest [redacted]. I'm very sorry that our guest was left frustrated and disappointed due of the amount of time he invested trying to resolve his shipping concerns. I realize he’s requesting to have the four damaged Tea Jars and Butter Popcorn...

replaced, but due to system limitation on grocery products we’re unable to replace the damaged items. Therefore, I’ve issued a full refund in the amount of $15.03. Since Mr. [redacted] purchased these items with a GiftCard a new eGiftCard will be provided with the refunded amount. Please advise him to allow 24-48 hours to receive the eGiftCard via email. Since a return is being created our guest will receive an additional email which may ask him to return the damaged items. Please disregard that portion of the email since we’re not requesting a return shipment. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Revdex.com:Nancy from target Corp left a voice mail stating she would send a $50 gift card which would be acceptable to me.  My only regret is the amount of time and energy spent on the matter. Perhaps this is what Target  should have offered when I made initial contact with Target  customer care.

[redacted]