Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].   On 01/05/2017 I spoke to his wife [redacted] to come to a resolution with her order. Feedback has certainly been submitted regarding the wording of our product information. A GiftCard was also sent out for the amount of $40 to cover the totes so that she is able to order another set, free of charge to them. It was a pleasure working with her and I appreciate the opportunity to be able to resolve this issue in a timely manner.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Thanks for contacting Target.com on behalf of our guest [redacted]. I called the guest back 12/08/2016 and offered the price match she originally wanted. I asked her to place her order and email me with the new order number but never received a response. The guest did call our guest services...

line on 12/14/2016 but due to a technical error note I attached to her case with instructions to honor the price match wasn’t saved. If the guest provides an order number I’ll honor the price match. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I contacted [redacted] via phone to ensure a faster resolution. The discount of 15% was processed to his order today, September 28, 2016. His Visa was refunded $15 and will be received within the next 5-7 business days. An item...

inaccuracy form has also been created to get our website mix-up taken care of. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, MorganTarget.com Executive Offices.

I appreciate you reaching out to us regarding our guest [redacted]. Regarding order [redacted] for the cancelled Sims 4 game.   This item cancelled due to an inventory issue, I sincerely apologize that we weren’t able to get this game to the guest. I understand James’s frustration with the...

conflicting information that was provided by our team members, I have sent feedback to the team members leads so that they can provide further coaching. This is never the experience that we intend on providing for our guests, James’s experience has been documented and will be looked into by our internal teams.   The item is still out of stock at this time. However, I have sent a eGiftCard to the guests email so they can repurchase the item if we receive more inventory. At this time we don’t have any foreseen changes in availability.    As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Kami Target.com Guest Services www.target.com

Initial Business Response /* (1000, 11, 2015/11/23) */
Thank you for your continued patience while we wait for [redacted]'s response.
I replied to her original complaint on 11/07 and have yet to receive a response. I did resend my original email to her in case she didn't receive my first...

one.
I'll get back to you with a resolution as soon as I receive a response from our guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Jenna
Target.com Executive Offices
www.target.com

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear that [redacted] didn’t receive any notification that the shipping address associated with her baby registry was outdated and not connected to the address on her Target.com account. I’ll pass this feedback along to...

the appropriate teams so that we can provide future clarity for our guests.As requested, I’ve issued a full refund of $302.60 for this order to the original gift giver and I apologize for the delay. The refund will post in two separate transactions and may take up to 14 business days to appear on their statement. I see that the address for Michelle’s registry has been updated, and I look forward to her friend having the opportunity to place a new order for [redacted] for the items she needs!As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 7, 2016/02/24) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

Upon receipt of your contact, we reached our guest to address their concerns. I worked with the Credit team about [redacted] double charge and was advised that...

she would need to work with her bank to get the funds reversed. I contacted [redacted] and advised her that she will need to continue working with her bank.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Sonzaray
The Target Team
www.target.com


Initial Consumer Rebuttal /* (3000, 9, 2016/02/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Revdex.com:
Thank you for your response.
Although I certainly do appreciate all the help from Guest Relations in particular the young lady who wrote me, and am impressed by her care and kindness, I completely and utterly do not accept the response from Target corp.
I find it odd that the blame is put back on the Bank when it is clear that my funds from my double charge went towards Target.
Although I have reached out to the bank to look into the manner as they will, the bottom line is that I have not received my money which was the point of this entire complaint.It has now been two full weeks (211.81 Date: 2/10/16) where I had, without my consent, 423.62 taken from me. For me, this is stealing. (taking something without permission)
Further, I am wary of Target's odd business policies in which they handled my money and the slow process in getting the funds back. I do not like being told by Target's CREDIT TEAM that it is my responsibility to contact the bank Why should I waste my time when it is clearly Target's error. Truly, another slap in the face. The efforts put forth by the Credit Team seemed futile and did nothing to help me.
I would definitely appreciate further Revdex.com assistance in this manner.
Thank you for all your time to both Revdex.com and the young lady who handles Guest Relations. I look forward to a speedy return of my funds
Final Business Response /* (4000, 11, 2016/02/26) */
Hello [redacted],
Thanks for contacting Target on behalf of our guest Ms. [redacted].
At this time we have no further resolution for the guest and we consider this matter closed.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].
Sincerely,
Michelle
The Target Team
www.target.com

I am rejecting this response because:
It's beyond frustrating that the representative responding didn't even read the complaint accurately.  I was able to place a new order that I was told would also be cancelled.  The fact that I can continue to place new orders for items that are not available is beyond frustrating and a huge, negative impact to Target customers.  Additionally, I'm now trying to log into my account and am getting the following error (tried multiple times).  I also spoke with a manager last week who said emails were supposedly being sent about the cancellations, etc. but I'm not receiving any of them.  I only receive emails that my order has been received.  Yet another bug in the target system that has a major negative impact on customers.  I'd like someone from management to contact me to resolve each and every issue.HelloYour request was not completed. If you need help, you can call us at ###-###-####.Error Code: [redacted]

I understand that [redacted] rejected our previous response, but when PayPal is used to pay for online orders, a refund will be issued in the form of a Target GiftCard or eGiftCard for Target.com. Target GiftCard refund tender is per our system interaction with PayPal systems. The disclaimer information is visible to our guest on Target.com help pages and on the checkout page when PayPal payment option is selected. I’m sorry if [redacted] didn’t see this information at checkout. While I’m not able to offer [redacted] the resolution she is looking for, I appreciate the time she has taken to share her feedback about our refund tender policies.I’ve documented her comments and will make them available to our Online Operations team. They’ll consider her feedback when making future decisions regarding our policies.I’m sorry, but I’m not able to process a refund back to [redacted]’s PayPal account and Target considers this matter closed.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We never want anyone to leave our stores feeling the way Mr. ** felt. I have shared his comments with our Farmingdale Store Team...

Leader for further review and follow up with team members.   The Farmingdale store currently doesn’t have the Amazon Fire stick with Alexa Voice in stock however the offer was made should Mr. ** wish to wait until the item is back in stock we can reserve one for him when it arrives.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I am rejecting this response because:  The information provided is not true. The contract I was asked to sign, which I asked to have printed out and which I have a copy of, requires a $325 early termination fee.   They were also unwilling to sell me the phone at full retail price despite confirming my order before I drove 2 hours to get there. The response from target is simply untruthful and I find it very upsetting that they would tell me the contract I was asked to sign does not say what it says.

Thanks for contacting Target on behalf of [redacted]   I'm very sorry to hear that his Target GiftCard was used without his knowledge.  I can only imagine how frustrated and confused he must've been so, I appreciate the time he took to bring this to our attention. After further review, I...

have requested a replacement Target GiftCard be mailed to the guest for $200.   Our guest will be notified via email once the gift card ships and it should arrive within 3-5 business days of shipment. Due to the high dollar value the GiftCard will be mailed with UPS and will require a signature upon delivery. UPS will attempt to deliver the package up to three times. If the guest isn’t available on the first attempt, UPS will come out two more times. Should the guest not be available on the third attempt the gift card will be returned to Target.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target GiftCards ###-###-####.   Sincerely,   GiftCard Operations   Case [redacted]

Dear Maureen, Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. Part of Target’s return policy states that items must be new and unused upon return. The Leap Pads were used for nine days prior...

to them being returned. As an accommodation the Woodinville Target store provide Ms. [redacted] a Target GiftCard. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely,JackieTarget.com Guest Services www.target.comcase -[redacted]

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns   We apologized for any Target.com order issues Ms. [redacted] experienced. The order placed on July 11, 2017 for a...

Graco Travel System was adjusted for a completion coupon discount of $51.63. On line completion coupons can only be used one time.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Mr. [redacted] provided a receipt ID number for a purchase of two Nintendo games. Mr. [redacted]’s comments have been...

shared with the Pasadena East Store Leadership for further review and follow up to help avoid any confusion in the future about pricing. An eGiftCard was sent as a one-time good will gesture to invite Mr. [redacted] back for a better experience.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]   Sincerely,   Nancy The Target Team www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received the refund from the customer. Thank you for all your assistance.
Sincerely,
[redacted]

Thanks for contacting Target on behalf of our guest [redacted].     I’m sorry to hear that [redacted]’s order was processed as if they picked it up even though they didn’t. The store must of accidently processed the order for pickup when they were having technical difficulty and instructed the guest...

to pay for the item in store.   I’ve gone ahead and processed a refund for [redacted]’s order and they will receive their refund via a new GiftCard sent to their email. They should receive it in 4-24 hours.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.