Terrible Herbst

Mrs [redacted] , I do apologize for the inconvenience I can assure you the guys will be there Thursday 10/19/for our scheduled appointment to inspect and remedy your concerns ..Thank you

Mr [redacted] , we have sent you the warranty paperwork several times and so now we will send it certified Warranty is in affectLimited life warranty comes from the manufacture has nothing to do with decking , we warranty our installation and not the structure ..Revdex.com I feel we have done everything possible to take care of Mr [redacted] Thank you

Complaint: [redacted] I am rejecting this response because: You have never sent me the warranty on my roof despite my written requests and oral requests Your unilateral contract indicates you will provide a full roof replacement with limited lifetime warranty You have refused to provide me with the limited lifetime warranty paperwork from the manufacturer You have indicated you are a licensed contractor who is a certified installer of the roof you replaced I need the warranty paperwork indicating the lifetime warranty and with whom that warranty lies If you refuse to provide a warranty on the decking you refused to replace then remove the roof and replace the decking you failed to replace and then replace the roof Regards, *** [redacted]

Thank you for reaching out to us, we have been waiting on you to contact us and let me know that you were satisfied so we can send the check out for the agreed amount of $We will accept this as you letting us know you are ok with everything and I will get a check sent out to you asap Thank you so much for allowing us to remedy the situation

Complaint: [redacted] I am rejecting this response because: while I received the check from the company, it came with no explanation, acknowledgement or indicated when they where to come out and do the final test to determine if there were further leaks on the patio which they said they would do No attempt was ever made to contact me to set this up Instead, I had someone else accomplish this for me since we were expecting Hurricane Harvey to hit San Antonio and I did not want any problems I did cash the check although I was reluctant to do so given I felt the company would take this as my acceptance and hence closure of this case Let me be clear, Stephen's Roofing is a very difficult company to deal with in terms of communicating with their customers when problems arise They are eager to sign you up and take your money, but once the job is done, they do not stand by their warranty or respond to your concerns in a reasonable way I will consider this issue closed as long as this company receives a negative rating Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I am rejecting this response because: this response does not address fulfilling the contract, only contacting us in response to the many times (at least 7) that we have contacted the company with no responseWe would like you to contact us, and we will withdraw our complaint once our contract is fulfilled

In June 2015, we received a service request due to a patio cover leak/issueWe inspected the issue on different occasions After a through inspection, having the manufacturer inspect the work, and speaking to Mr [redacted] at the last inspection, it was concluded the issue was due to flooding rains/weather related damage We advised the homeowner to contact their insurance.Since the damage is weather related (an act of God) and not due to workmanship, the issue is not covered by the manufacturer or Stephen's Workmanship Warranty Per the warranty paperwork sent to the homeowner it outlines the following, "The following events are not covered by this warranty: aDamage from weather related events." (Which is an industry standard for Manufacturers and Roofing companies).Also we can only assume the insurance is paying for the replacement per the complaint, which tell us the leak/issue was caused by a weather related incidentWe hope this helps in closing out this complaint since we are not at fault.Thank you,Stephens Roofing

Complaint: [redacted] I am rejecting this response because: You have my phone number yet have refused to contact me to come out and begin to honor your warranty Please post a copy of my warranty to this site as I have posted a copy of your contract You have sent me a copy of your year warranty but refused to send me a copy of my lifetime warranty with the manufacturer as I have requested from you in writing many times I have paid you over thousand dollars and you have never provided me the warranty with the manufacturer Please honor your contract by providing me a copy of my manufacturers lifetime warranty You also are refusing to address the warped decking you failed to replace You can replace that part of the roof and decking or provide a written warranty for the warped decking I am being reasonable at this time only asking that you honor your contract you drafted to me Regards, *** [redacted]

Sorry to here that mr [redacted] , you entrustedus with your beautiful home and we will stand behind our work and warranty 100%Integrety is what makes Stephens Roofing who we are and our great reputation and great customers like you The price is already at the lowest we can take it Let me know what else I can do to make you happy ? Can I offer you a free warranty extension of an additional five years ? Thank you

Complaint: [redacted] I am rejecting this response because: I do not wish for any type of repair or replacement work done by Stephans Roofing, since I was informed by Ruben Ramirez ( a Stephans subcontractor who made the mistake of ripping off my vent on my home) and by Stephans roofing forman [redacted] Rodriguez that the company has no actual crew but subcontract jobs outMr [redacted] is correct in saying that I informed him that I used Stephans for another home that I own a few years ago but he didn't mention that I also said that they did shoddy work and refused to correct itI am aware that my roof is not new, as he mentioned but that does not take away from the fact that his company came onto my property and without my authority ripped shingles from my home and removed a vent and replaced the shingles with darker colored shinglesI am requesting that Mr [redacted] provide me the name of his insurance company as well as his bonding company or account number so that I can file a claim with either company ir officeHe advertises that his company is "insured and bonded" which I am sure would cover sucha blunder carried out by Stephans roofingIn the case that Mr [redacted] refuses to give me the information that I request and or the compensation that I have requested, then I will start legal proceedings with my attorney and will not contact the Revdex.com again for a complaint or further action by the Revdex.comAgain I am asking for $in damages and would ask Mr [redacted] to send the certified check to my address as soon as possibleIf I do not hear from him or receive the check for the damages caused by his company within business days, I will assume that he has refused my offer of settlement Regards, [redacted]

Mr [redacted] , I know you have been communicating with [redacted] at the office and after reviewing the progress on your file I found that [redacted] our roofer has gone out and finished up the roof Please let me know if there is anything else that needs to be done out thereThank you and I appreciate your business I look forward to hearing back from you

Thank Mrs [redacted] , I can assure I will be contacting you asap today is 5/30/and we will contact you no later than 6/2/thank you

I have been asking Mrs [redacted] to contact us at the office so we can resolve this , there are procedures and protocols that we have to follow In the state of texas there is a day rescission period and her notice of cancellation was beyond this period and we have procedures at our office that we have to follow and when a customer doesn't cooperate with these procedures it puts us in a situation that would seem defensive The materials were delivered by the supply company.we will agree but we ask mrs [redacted] to retract this unnecessary complaint that would of been handled through our requested communication so with the agreed retraction we will :1) have the supplier pick up the materials to be picked up 2) contract will be cancelled 3) no lien will be filed Thank you

I am sorry , but I do not see any request for a resolution, the roof has been completed since feb Update , I just got off the phone with Ms [redacted] and she is going to get back to me on a resolution .Thank you

Complaint: [redacted] I am rejecting this response because: I have not received any follow up from this company I am still waiting for my warranty paperwork that has not been sent to me in months I have an email indicating "MrTorres will be taking care of this for you through the Revdex.com by Monday afternoon." That was supposed to have been taken care of days ago Regards, *** [redacted]

[redacted] , your allegations are We have sent you the warranties via [redacted] signed receipt requested and you rejected the [redacted] Insurance companies do not require any manufactures warranties and they only give discounts on class iv shingles and you do not have a class iv shingles roof I request AGAIN to meet with you at your home so we can go over the issues you requested and so we can get them fixed ..Thank you

Revdex.com: Mr [redacted] yes I do have your number as well as you have mine I do really appreciate you sending some people to look at my house siding I know you can fix the issues with my house, main reason I choice your company not only for the rating you have but I seen your work Hopefully with assigning another project manager we can move forward to complete my project Thank you for offering to paint my house, that will really help me When can the work start and when do you think it will be completed? I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID 12069592, and find that this resolution is satisfactory to me. [redacted] the patio guy has already been out to the house to take measurements on February 18th, prior to this complaint being filed. The insurance company has contacted me and will be conducting their own inspection of the roof and patio cover on March 11th, 2017. Regards, [redacted]

Hi Ms [redacted] , my name is [redacted] with Stephens Roofing I apologize for the confusion yesterday , I just called you and left a voice mail at 11:am 01/04/if you could please return my call at ###-###-#### so that I can rectify this for you I look forward to hearing from you

Complaint: [redacted] I am rejecting this response because: this response does not address fulfilling the contract, only contacting us in response to the many times (at least 7) that we have contacted the company with no responseWe would like you to contact us, and we will withdraw our complaint once our contract is fulfilled Regards, [redacted] [redacted]