Terrible Herbst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
unfortunately that's what I've been told for more then a couple of weeks that someone will call me. But I will wait for a day or so for a phone call to discuss the contract/project. Thanks
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Yes *** I realize you said next week. I was just foolish to think that after signing this contract last June and still not being complete, wasting a weeks vacation that I could have spent with my family to oversee the patio be built that your guys didn't show up to do, and loosing countless hours of overtime and money to babysit your roofers and carpenters that you might spare and hour of your day off to have this resolved sooner than later. Not to mention the two full days I wasted waiting on you twice for meeting you never showed up for. Yes, I did think that you might give me an hour of your time after all of this I have already given. Furthermore I am confused as to what this meeting is going to resolve. You already are aware of the issues with the roof, if you intended to fix them you would send roofers to do so and we would be done with this. I cannot help but believe this meeting is going to be a waste of both of our time and that you are still going to refuse to fix these issues or try to convince me no issues exist. I know that *** made you aware of the flaws in my roof but imagine you do not want to spend more money on this. I also have noticed that you have refused to say here on Revdex.com that you will fix these issues only talk about them in a meeting. Yet if a meeting is what we need before taking the next step then fine, I will contact you this week with a time. I hope you enjoy your weekend and will see you soon.
Regards,
*** ***

I am rejecting this response because: Have you not been able to find the pictures your employees took of the damage? Have you not been able to talk to this employee? It seems like we are going back to square one Your statement "if we find something" suggest you have no knowledge
of the photographed damage I wish you understood that our time is valuable We gave your company numerous opportunities to address this issue and repeatedly called to get someone to respond You already did an inspection and photographed the damage and made opinions about the causeThe next step was to get the repairs done, but your employees instead decided to ignore my calls and messages I hope you understand how is it that I have lost all trust in your company Before you do any repairs, we will need to agree on an independent inspection with someone that can tell us what needs to be repaired and how it needs to be done Thereafter, you can tell me what you agree to repair and how The cost of the independent inspection should be incurred by your company If it turns out that none of the repairs should be done by your company, then I will reimburse your company for the cost of the independent inspection I think this is a fair offer considering the amount of time that has lapsed and that the damage has probably only gotten worse due to (in my mind) your company's neglect

Mr ***, the manufacture warranty is a basic GAF LIMITED LIFETIME warranty that is through GAF there is nothing to file These are basic and standard warranties and the way they work is , if there ever is a manufacture defect issue with the shingle the customer contacts us and we contact GAF to send out the manufacture rep to inspect the shingles , if there is a manufacture defect they will pay us to have it replaced The important warranty is our labor warranty, which we have also given you ..at this point we have done everything we can to try and resolve this issue

Please find the attached Warranty Packet for Mr*** *** below Should you have any questions please do not hesitate to contact me directly or call the office. Thank you in advance Kind Regards, *** *** Stephens Roofing & Remodeling *** *** *** ***
*** *** ** *** ###-###-#### Office ###-###-#### Fax

Date Sent: 4/7/11:13:AMComplaint: ***I am rejecting this response because:Called your office today so I could come discuss this matter regarding my roofYour office says you do not work on FridaysI asked if they would contact you and perhaps you would have an hour to talk to me regarding my issues and they said no. Regards,*** *** ***

Mr *** , you have not answered our phone calls , you have rejected our warrantys that have been mailed to you with signature requested return receipts I have offered to go out and replace your drip edge the offer was made here on this thread and you have rejected it I have offered to replace the plywood decking you are talking about and you have rejected that as well , at this point I do not know what else to do So I will contact Revdex.com ....thank you have a good evening

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am accepting Mr *** offer and I will wait for a call or email from him as to where to meet and settle this disputeI would like to bring this stressful situation to a close and I thank Mr *** for his offer to close this unfortunate situationI will be waiting for his call or email from his secretary, as she has been the only cooresponding person.
Regards,
*** ***

Thank you mr *** , it is to my understanding that our production department has already reached out to you and hs a process in progress to finalize the siding , the patio is a;ready made and ready for install as soon as the siding is corrected ..mr *** instead of going thru this Revdex.com site you can reach me via email , office phone and I believe you also have my cell phone and our project manager richards cell phone as well .thank you we look forward to finalizing the project as well .for your inconvenience we would love to offer you for us to paint the exterior of your home for you at no extra cost let us knowthank you

posted a complaint on 10/17/on the above mention company.....thank you for your assistance, for the company responded and repair work has been completely repaired.....I am a satisfied customer, and would like to ask if my complaint can be removedthank you *** ***

Complaint: ***
I am rejecting this response because:The refund referred to in the complaint should be rightfully received by me, *** ***, without bribes or conditions. The Settlement Agreement wants my voice silenced so I cannot complain about Stephen's Roofing in a public setting or on social media. I will not waive that right and I will continue to hold Stephen's Roofing accountable for any and all defects to my roof in the future. I currently have a defect in my roof where a nail was not put in correctly and I have a hump in my roof. That will be dealt with next summer when the weather warms up and we will see if the roof fuses to the house. If not, Stephen's Roofing will be held accountable for this defect. The short of the matter is I will not sign anything in which I lose my rights to free speech and the ability to hold this company accountable. The fact that Stephen's Roofing is requiring me to get money that is rightfully mine, based on a bribe, is not only shameful but also unethical. The lies, bribes, and deflection of accountability has made this a tumultuous experience for my new family. It is not right to take my money and force me to use the Revdex.com as the only lines of communication after I have tried to reach out to Edward time after time. I respectfully reject the offer to sign the Settlement Agreement in exchange for my refund. I ask Stephen's Roofing to give me my refund without a bribe and hold themselves accountable for the existing defect in my roof which will be dealt with next summer.
Regards,
*** ***

Mr *** , thank you for reaching out to us First I would like to personally apologize for the inconvenience , I want you to know it is not our intent to delay any project we have I want you to know that we will have the roof done before the end of September I would like to express
to you how important it is for me to have my customers satisfied and it is very important for me to have our A rating with Revdex.com and I ask that if you and Revdex.com can take this off the complaint list since it is something that could of been handled by calling me ( *** *** ) at the office .thank you and I look forward to working with you

Mr , *** , you and I spoke last week and we agreed that we would go out and replace the drip edge and the decking spots you mentioned , as a matter of fact we are scheduled to be at your house nov 14-15th .if you don't mind can you let Revdex.com know about this? Thank you

absolutey ! we will get someone out there right away .. please understand that there was no one ignoring anyone at all , that is not how we do business and our reputation speaks for that however I do apologize

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I am rejecting this response because:*** *** called on 7-17-to say she would be calling to reschedule an inspection of the roof which would be a water test of the valley installed We never got a call back and hence no test This needs to be done and request owner accomplish this, before repairs can be fully approved.Regards,*** ***

Mr *** if you read my last response I specifically asked for us to meet next week , how can you reject anything when we haven't even met to try and resolve this ? Please let me know what day next week will work for you ? Thank uou

Complaint: ***
I am rejecting this response because: Nothing that *** told me needed to happen to properly fix my roof has been done. There are many more repairs that are needed and you are unwilling to complete any of them
Regards,
***s *** ***

Complaint: ***
I am rejecting this response because: Since I have never received the warranty information you allegedly sent to me please provide. The decking is your error. Your project manager noted the warped decking and put it into your contract to replace it. I told your crew times to replace and your crew even called your office and was told to improperly reuse it just put a bunch of extra nails in to try and make it look flat. Your crew indicated pieces of decking were supposed to be delivered to them but it never was. They even called your office but they refused to come out and replace it. The correct process is to remove the warped decking and replace it. I gave you an option to reduce your costs and mine by not taking another day off work to supervise your team. Simply provide a warranty on your mistake or replace it properly. Your crew put on the incorrect drip edging on my roof. This will cause my roof decking to rot. This is another mistake that a professional roof installer does not make. I have done everything in my power as the customer including paying you in full based on our contract. I have taken many days off of work to supervise your crew since you did not provide a supervisor as promised to oversee my roof replacement. I think the Revdex.com will agree you have a written contract with me that you wrote and failed to honor. I have never received the warranty on my roof as indicated in your contract that is limited lifetime warranty new roof. I paid for the correct drip edge be installed on my roof as listed in the contract and you failed to do so. I have pieces of warped decking that you failed to replace as listed in the contract. You can remove the roof and replace the decking or you can provide me a warranty on your patchwork. These are all items that you failed to do as listed in your contract you wrote. I am not asking for anything additional other than you honor your contract that I have paid in full for. Regards,
*** ***

*** *** all has been taken care of and we reached a monetary agreement see attachment