Terrible Herbst

Complaint: [redacted]
I am rejecting this response because:
 I am rejecting this response because: this response does not address fulfilling the contract, only contacting us in response to the many times (at least 7) that we have contacted the company with no response. We would like you to contact us, and we will withdraw our complaint once our contract is fulfilled.

[redacted] O’grady , we have tried on the Revdex.com complaint message page to reach some sort of compromise and I have even offered to meet him at his home to see and fix any issues he may have and Mr [redacted] has denied each attempt . I ask Revdex.com to reach out and ask him to let us meet him and resolve any issues  .

mr [redacted] , from what our records show we agreed to an amount on the plywood and we paid you for it also I will have the production dept contact you in reference to the drip edge and have it replaced..if at all possible please handle any further issues or request through the office . Revdex.com should...

only be used for issues that are not getting resolved by a company...thank you .

I would be more than happy to meet mr [redacted] to try and figure out a resolution and since mr [redacted] is offering this complaint through the Revdex.com I believe we are obligated to follow the Revdex.com guidelines for the resolution if mr [redacted] and I can not come to a mutual agreement . I would offer mr [redacted] 800.00 dollars for his troubles .Thank you Revdex.com for trying to help us resolve this situation

Our rep is there now to deliver her the check for the agreed amount and to pick up the material but the homeowner is refusing the check . She is claiming that her kids told her to refuse the check . we are sticking to our agreement . Thank you Revdex.com for your help ..

Thank you Mrs [redacted] for contacting us , as I promised that the work would be completed this week and we do have someone going out this morning .I would like to clarify that you hired [redacted] outside of company protocol , you talked to him directly and he took on your project as a side which...

is against company policy and for that reason [redacted] has been terminated . Because of our integrity and reputation in San Antonio I offered to do complete the work. Please understand that we rescheduled several other jobs already scheduled to get this done . Once again I want to reiterate that [redacted] tried to do this as a side job and this did not go through our standard process of doing business through our company or any legitimate company.Thank you for your patience , i  do have it scheduled to be done today . 10/4/2016

Mr [redacted] , we have sent you the warranty paperwork several times and so now we will send it certified . Warranty is in affect. Limited life warranty comes from the manufacture has nothing to do with decking , we warranty our installation and not the structure ..Revdex.com I feel we have done everything possible to take care of Mr [redacted] . Thank you

In June 2015, we received a service request due to a patio cover leak/issue. We inspected the issue on 2 different occasions.  After a through inspection, having the manufacturer inspect the work, and speaking to Mr. [redacted] at the last inspection, it was concluded the issue was due to...

flooding rains/weather related damage.  We advised the homeowner to contact their insurance.Since the damage is weather related (an act of God) and not due to workmanship, the issue is not covered by the manufacturer or Stephen's Workmanship Warranty.  Per the warranty paperwork sent to the homeowner it outlines the following, "1. The following events are not covered by this warranty: a. Damage from weather related events." (Which is an industry standard for Manufacturers and Roofing companies).Also we can only assume the insurance is paying for the replacement per the complaint, which tell us the leak/issue was caused by a weather related incident. We hope this helps in closing out this complaint since we are not at fault.Thank you,Stephens Roofing

Thank you Mr [redacted] for allowing us to do your roof , this is ** I am the one that help** you initially . I know it has been a while since we talked but if you recall back when we initially did the paperwork we were in your garage admiring the mini cooper you have and then your son drove up in...

that awesome BMW M series we were discussing discounts and you brought up the 300 dollar coupon at that time and I told you I would include the coupon and even include additional discount since you call** back out from our very first meeting in 2013. I just want let you know that the 300 dollar coupon and then some was included in the agreement we made . Stephens Roofing will not do anything deceptively..Thank you for coming in today and paying your balance ..we appreciate your business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank for your quick response to this matter. I will call "[redacted]" whomever that is at Stephans and try and set up a meeting with...

myself and my neighbor (whose home they also messed up) and see if they can resolve this matter. Correction on my last name. It is [redacted]...I may have entered it incorrectly when I typed my initial complaint with Revdex.com.  Thanks again! And God bless!
Regards,
[redacted]

We have stepped out of our normal process and policies and I have sent you the check and I am having our guys delivering you the gift cards to your home today 12/18/17 ..

Complaint: [redacted]
I am rejecting this response because: They are not owning up to what was presented (advertised). Unclear methods of writing deals to me and who knows how many other people !  But I will take warranty offer only if its in writing and transferable !
[redacted]

Complaint: [redacted]
I am rejecting this response because: while I received the check from the company, it came with no explanation, acknowledgement or indicated when they where to come out and do the final test to determine if there were further leaks on the patio which they said they would do.  No attempt was ever made to contact me to set this up.  Instead, I had someone else accomplish this for me since we were expecting Hurricane Harvey to hit San Antonio and I did not want any problems.  I did cash the check although I was reluctant to do so given I felt the company would take this as my acceptance and hence closure of this case.  Let me be clear, Stephen's Roofing is a very difficult company to deal with in terms of communicating with their customers when problems arise.  They are eager to sign you up and take your money, but once the job is done, they do not stand by their warranty or respond to your concerns in a reasonable way.  I will consider this issue closed as long as this company receives a negative rating.
Regards,
[redacted]

I wanted to update you on my case with Stephens Roofing.  They have completed the work and I am sending them a check this week.  Thank you for your support with this case.   Best Regards,  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Request inspection be made following completion of work to ensure all issues corrected.
Regards,
[redacted]

I am sorry , but I do not see any request for a resolution, the roof has been completed since feb 2017 . Update , I just got off the phone with Ms [redacted] and she is going to get back to me on a resolution .Thank you

I do apologize for this inconvenience, it's not the norm for our guys to make a mistake like this . We will go out and try to rematch the shingles and would be more than happy to go out and talk with you myself . Please contact the office and let us know what is a good day for you ..Thank you [redacted]

Mr [redacted] , I know you have been communicating with [redacted] at the office and after reviewing the progress on your file I found that [redacted] our roofer has gone out and finished up the roof . Please let me know if there is anything else that needs to be done out there. Thank you and I appreciate your...

business .. I look forward to hearing back from you .

Complaint: [redacted]
I am rejecting this response because: You have had plenty of time to respond to my certified letter sent in early April, plus all my calls prior to that.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Still waiting for letter indicating the type of shingles I have and the warranty information.  Also waiting for my drip edge to be replaced and decking to be replaced.
Regards,
[redacted]