Texas Nissan of Grapevine

Complaint: I am rejecting this response because:This is the 3rd time I have taken the car for the same problemNone of which has been documented for referenceThere was no need for the fees due to I having the extended warrantyHe said he would void them, but when I asked him to check for the warranty he refused saying that it had already expiredThe fees were removed because they verified that I have the extended warranty, but the day he withheld the car he said the warranty was expiredTo which I said was okay if they took the car away, but I would not be going back for the car in the futureMy only request is for the car to be towed to my house, not drivenI won't be going to pick it up as I told them before and will not be sending a tow truck for itThe last time I called consumer affairs was today August and they told me that it was a mistake on [redacted] 's part and to call and ask to speak to a general manager named [redacted] Which I did twice, and after leaving multiple voicemails, I have yet to recieve a response Regards, [redacted]

We will definitely look into the altering the way the CPO is displayed on the website....are you wanting Texas Nissan to "Activate" the CPO coverage? Please let me know...thank you JC

I apologize for your frustraton...we did verify the vehicle did not leave the delaershipWe will absolutley refund 100% of the down payment to the customer The custoemr may reach out to me directly [redacted] to arrange the refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Can you just tell me when to expect it? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I continue to await a response from the General Manager [redacted] regarding the lack of integrity - that seems from this response to continueWho did this person speak to? What number did they call? I have not received any communication from this lying messengerI can provide a copy of my cell phone call log to prove this, that NO ONE from this dealership has called.? Please have GM [redacted] contact us immediately for an in person meeting, this is far past the Sam's Discount programThe numbers discussed that day NEVER ended up on the contract.? As of today, we still have not received a 2nd Key, nor the Monroney Window sticker, there were no dealer add-ons, as these people claimed to have added and charged forMr [redacted] invited us to meet him in person back on 9/15/and as of today, I continue to await his responseHe needs to be aware of the lack of integrity this dealership shows and acts uponI have attached the email trails where Mr [redacted] responded to not being available on the Friday we suggested and not responding again until after I filed this complaint with the Revdex.comWe are due a refund, and we want to meet with the General Manager to prove this fact and resolve this injustice Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:This not what they told me and we decided for mmp, they told me bumper to bumper and for years, not basic warranty and for only months.The sign on the mpp paper not mine, but on the second paper its mine, they never provided these papers for me, its first time I see it, do you suggest me to have attorney and complain against it through curt? Its not right and I never signed the mmp paper Regards, [redacted] ?

I have spoken to this customer via the telephone to try and explain the TrueCar (Sam's Club) shopping program.? I have included the certificate that the buyer "Saw" prior to arrival and viewed in the system.? If you look, ? it clearly shows the "Total Savings" of $9,off MSRP

Ms [redacted] has been a repeat customer of ours I apologize for the inconvenience ....I would reimburse her the $she has requested

Complaint: [redacted] I am rejecting this response because:Dear Ms, I have tried to reach out directly to the business (Texas Nissan of Grapevine) to follow up on their action, but they have not respondedWill you please assist me with resolution of my case?I can be reached on my cell at ***-***-***.? The Owner may not know that the refund was not paid, however, they said the payment was on the way 2-months ago Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will accept the refund as a resolutionI would like the refund to be sent to my address at : [redacted] Regards, [redacted] ***g

Complaint: [redacted] Dear Ms, I have tried to reach out directly to the business (Texas Nissan of Grapevine) to follow up on their action, but they have not respondedWill you please assist me with resolution of my case?I can be reached on my cell at ***-***-***.? The Owner may not know that the refund was not paid, however, they said the payment was on the way 2-months ago.Thank you [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Are you offering to activate the CPO without any further cost to me ? Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:This not what they told me and we decided for mmp, they told me bumper to bumper and for years, not basic warranty and for only months.The sign on the mpp paper not mine, but on the second paper its mine, they never provided these papers for me, its first time I see it, do you suggest me to have attorney and complain against it through curt? Its not right and I never signed the mmp paper Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The lies continue by this dealership, we did NOT receive the Sam's PricingIf the General Manager will meet with us, we? can clearly show him what [redacted] did to usHe liedThe numbers discussed were not the Sams Pricing, we NEVER met with the Sams point of contactAs stated before, this is beyond the Sam's Club PricingThe FACT is - the numbers that landed on the contract hours later -in the business office with ***, were NEVER the numbers agreed upon [redacted] kept changing the numbersI have documents that show how he kept changing the priceIt is pure INJUSTICEWhat explanation is there to keep us there for LONG HOURS with children other than to exhaust us, so that we could just sign and get us out of there.We have been requesting this meeting ongoing now for a month and the General Manager has not confirmed a Friday evening,? when we are available to meetWhat does this dealership say about the 2nd keyHello? Where is our 2nd key, where is the Monroney window sticker, that [redacted] said had been ordered? Hello? The key alone is worth $not including tax, the fine for the removal of the Monroney sticker is $1,I have purchased new vehicles before and have always received the Monroney Window sticker.Meeting with the General manager is requested as soon as possiblePrepared to write a refund check, because there is a REFUND due to us Regards,? [redacted]

I have reviewed all of the paper work that was read- looked over -explained and signed off on by the consumer The "Sams Club Pricing" (also what was given to the customer prior to their arrival-they had several days to review this certificate before coming in and finalizing their deal) is 100% what she received at the dealership The consumer keeps referring to wanting the "Sam's Club Pricing" and that's what was offered - signed off on in the contracts by the consumer We will have to refer back to the numbers on the contract that were approved and signed off on by the consumer and the dealer We do not have $7,in additional rebates or price

The approval we had required a certain Cash down payment required by the bank .I apologize we fell short in explaining that to his customer On the credit pull if the customer did not authorize it we will be glad to write a letter to the Credit Bureau agencies and ask for removal We apologize for any inconvenience this may have caused [redacted]

Complaint: I am rejecting this response because:This is the 3rd time I have taken the car for the same problemNone of which has been documented for referenceThere was no need for the fees due to I having the extended warrantyHe said he would void them, but when I asked him to check for the warranty he refused saying that it had already expiredThe fees were removed because they verified that I have the extended warranty, but the day he withheld the car he said the warranty was expiredTo which I said was okay if they took the car away, but I would ? not be going back for the car in the futureMy only request is for the car to be towed to my house, not drivenI won't be going to pick it up as I told them before and will not be sending a tow truck for itThe last time I called ? consumer affairs was today August and they told me that it was a mistake on [redacted] 's part and to call and ask to speak to a general manager named [redacted] Which I did twice, and after leaving multiple voicemails, I have yet to recieve a response Regards, [redacted]

Thank you for the response ....If I could see the email of the Offer Texas Nissan sent to you "Offering" the Lowe's Gift Card I will be happy to provide to you what was offered

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.The advertisement in the website clearly states "Certified Pre-Owned", which would mean I would purchase the vehicle as CPO with no additional cost ( no addlcosts were mentioned in the advertisement or disclaimers) And, as per the response, the vehicle went through the certification process, however, the case that the CPO charge $is over and above the purchase price seems against the FTC "Truth in Advertising" guidelines If is the price that the purchaser needs to pay over and above, that should have been indicated in the advertisement or the advshould have read "Eligible for CPO" or something similar @Revdex.com, can I proceed to log a query with FTC on this practice ? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if the business has agreed to the rebate Thank You Regards, [redacted]