Texas Nissan of Grapevine

We did complete the service work…the customer also has signed the Used Car “As is” form. We would not be able to make the vehicle “Like New” with 97,miles on it. I may be slightly confused on what he is wanting

I apologize for your inconvenience...We would not be able to pay your car paymentWe could possibly reimburse your fuel...we do have a fuel pump on site at the dealershipPlease reach to me and let us knowThank you
*** *** ***

Complaint: ***
I am rejecting this response because:Dear Ms, I have tried to reach out directly to the business (Texas Nissan of Grapevine) to follow up on their action, but they have not respondedWill you please assist me with resolution of my case?I can be reached on my cell at ***-***-***. The Owner may not know that the refund was not paid, however, they said the payment was on the way 2-months ago.Regards,*** ***

I would be happy to offer a discounted rate to repair the to repair the Step rail…I did share that with Ms*** when I personally reached out to her via telephone. We had a good conversation (she was very nice but frustrated) and I shared with her I apologized for her frustration.
I’d be open to offering a discounted rate to remedy the situation… Thank you *** ***

The service Manager *** *** was involved and did have the area touched up…we would be happy to fix the area again to try and satisfy the customer. We apologize for any inconviennce this has caused.

I apologize ...I just returned from being out of the office for Days. I am pulling copies of the pay off checks and will forward to Revdex.com ASAP

We are sorry for the issue...The Lowe's Gift Card was a Nissan National Program - not a Texas Nissan Specific program. I would however like to resolve your complaint...do you still have the "email" received from Texas Nissan on the Lowe's Giftcard? I look forward to getting this
resovled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Are you offering to activate the CPO without any further cost to me ?
Regards,
***

I will be happy to provide a refund for $to her

I would be happy to offer a discounted rate to repair the to repair the Step rail…I did share that with Ms*** when I personally reached out to her via telephone. We had a good conversation (she was very nice but frustrated) and I shared with her I apologized for her frustration.
I’d be open to offering a discounted rate to remedy the situation… Thank you *** ***

I apologize ...I just returned from being out of the office for Days. I am pulling copies of the pay off checks and will forward to Revdex.com ASAP

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I will accept the refund as a resolutionI would like the refund to be sent to my address at : *** *** ***
*** *** *** *** ***
Regards,
*** ***g

Complaint: ***
I am rejecting this response because:It has been weeks since I accept the resolution Texas Nissan offered, which is sending me a refund for $But I have not received anything from them at allI would like to get an estimated date when the refund will be sent to meCould you please help me with that? I really appreciate your help me on thisYour help has made the things easy for me and I feel there is justice. Thank you *** *** ***
***

This will go out today! (please see attached).

We are sorry for the issue...The Lowe's Gift Card was a Nissan National Program - not a Texas Nissan Specific program. I would however like to resolve your complaint...do you still have the "email" received from Texas Nissan on the Lowe's Giftcard? I look forward to getting this
resovled

Complaint: ***
I am rejecting this response because:Below is commutations with *** *** confirming that they had promotion for a $e gift cardThe response from the dealer is incorrect and nothing but lies.*** *** Feb at 3:56 PMMessage body*** Sorry for the waitThe gift card does not come from our dealership directlyWe submitted your info and I apologize that you haven't received it yetIf you would like to stop by, I would be happy to figure this out with youThanks Best Regards, *** *** New Car Sales ManagerDirect :***-***-***Cell : ***-***-***Fax : ***-***-***www.my***com ClickHERE for a map and directions to our store. This email was sent to: ***@***net.From: Texas Nissan of *** *** * *** *** *** ***, TX 76051Update Preferences - to update your communication preferences.Unsubscribe - to stop all future email communications [REF*NO].Terms and Conditions
Regards,
*** ***

2nd response
We definitely apologize for Mr***'s actin and would be happy to issue a Formal apology We would be happy to email it or send it to you Which would you prefer?

We have provided those documents to the consumer

I apologize for your inconvenience...We would not be able to pay your car payment We could possibly reimburse your fuel...we do have a fuel pump on site at the dealershipPlease reach to me and let us know Thank you
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute.The advertisement in the website clearly states "Certified Pre-Owned", which would mean I would purchase the vehicle as CPO with no additional cost ( no addlcosts were mentioned in the advertisement or disclaimers) And, as per the response, the vehicle went through the certification process, however, the case that the CPO charge $is over and above the purchase price seems against the FTC "Truth in Advertising" guidelines If is the price that the purchaser needs to pay over and above, that should have been indicated in the advertisement or the advshould have read "Eligible for CPO" or something similar. @Revdex.com, can I proceed to log a query with FTC on this practice ?
Regards,***