Texas Nissan of Grapevine

Ms [redacted] has been a repeat customer of ours.? I apologize for the inconvenience ....I would reimburse her the $she has requested.? ? ?

The entire time I was working with Mr ***, the sales manager approved the deal until I asked for a receipt, this business does not know or understand customer serviceThen manager [redacted] stated he would investigate and call me back that was over a month ago with no follow through or callNothing may not happen with this business and the level of customer service they provide this should go against them as bad business and poor customer service

I grabbed copies of the contracts and paper work...I have attached copies of the MPP protection plans agreed upon at the time of the Sale

The check was Rejected (Sent Back by the lienholder) we have cut a check directly to Ms*** today and will place it in the mail ...please let us know if she does not receive it by Thursday 11/

I will work with the up most speed, to take care of this customer now

The service Manager *** *** was involved and did have the area touched up…we would be happy to fix the area again to try and satisfy the customer. We apologize for any inconviennce this has caused

We apologize for the frustration- I was able to locate the RO (Repair Order) and the "requested services" page of the electronic acknowledgement form. The acknowledgment form is signed off on "approving" the diagnostic fee X and a total of $278.97. You will see the customer E
signature on this form I have attached. *** the Service Director did share with me he did agree to wave the $fee for the customer (you will see it ***ed out by hand on the acknowledgement form just charging the one fee for the technicians time in trouble shooting the problem. Since we could not find the problem I do not mind waving the fees signed off and owed by the customer. We have not received any ($0) payment from the customer for the diagnostic. if the consumer would like to pick yup the vehicle they can...no charge form us. At the end - *** *** and techs demonstrated to the consumer in person we could not duplicate the issue the customer was describing. JC

Mr*** *** from Texas Nissan of Grapevine has been agreed to pay $on 07/28/at 12:50pm when he texted me. I suppose to receive within a week when he received an invoice from Mercedes Benz in Plano, but nothing

Complaint: ***
I am rejecting this response because::Below is commutations with *** *** confirming that they had promotion for a $e gift cardThe response from the dealer is incorrect and nothing but lies.*** *** Feb at 3:PMMessage body*** Sorry for the waitThe gift card does not come from our dealership directlyWe submitted your info and I apologize that you haven't received it yetIf you would like to stop by, I would be happy to figure this out with youThanks Best Regards, *** *** New Car Sales ManagerDirect :***-***Cell : ***-***-***Fax : ***-***-***www.my***com Click HERE for a map and directions to our store. This email was sent to: ***@***net.From: Texas Nissan of *** *** * *** *** *** ***, TX 76051Update Preferences - to update your communication preferences.Unsubscribe - to stop all future email communications [REF*].Terms and Conditions
Regards,
*** ***

Complaint: ***
I am rejecting this response because::Below is commutations with *** *** confirming that they had promotion for a $e gift cardThe response from the dealer is incorrect and nothing but lies.*** *** Feb at 3:PMMessage body*** Sorry for the waitThe gift card does not come from our dealership directlyWe submitted your info and I apologize that you haven't received it yetIf you would like to stop by, I would be happy to figure this out with youThanks Best Regards, *** *** New Car Sales ManagerDirect :***-***Cell : ***-***-***Fax : ***-***-***www.my***com Click HERE for a map and directions to our store. This email was sent to: ***@***net.From: Texas Nissan of *** *** * *** *** *** ***, TX 76051Update Preferences - to update your communication preferences.Unsubscribe - to stop all future email communications [REF*].Terms and Conditions
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This not what they told me and we decided for mmp, they told me bumper to bumper and for years, not
basic warranty and for only months.The sign on the mpp paper not mine, but on the second paper its mine, they never provided these papers for me, its first time I see it, do you suggest me to have attorney and complain against it through curt? Its not right and I never signed the mmp paper
Regards,
*** ** ***

I will work with the up most speed, to take care of this customer now

We apologize for any issues Ms*** is having. We did have some issues right after she purchased the vehicle...I did however pay for several thousands of dollars in repairs at no cost to Ms***. We did not have the tools to repair her vehicle under her warranty (which did in fact
cover the issue on the Mazda) and for that issue I paid her deductible that was to be paid for by Ms***. All Used Cars are sold and that is relayed to the customer. I have included the "No warranty" signed by Ms*** and the Carfax disclosure. I would be willing to try and trade Ms*** out of her current vehicle into a replacement vehicle. We have in good faith covered repairs that were not to be covered at zero expense to her...and we were glad to do so. At some point we have to adhere to what was agreed upon and we cannot offer more help financially other than a trade in assistance at Texas Nissan. We do apologize for the issues she is having. **

Thank you for the response ....If I could see the email of the Offer Texas Nissan sent to you "Offering" the Lowe's Gift Card I will be happy to provide to you what was offered.

Complaint: ***
I am rejecting this response because:I continue to await a response from the General Manager *** *** regarding the lack of integrity - that seems from this response to continueWho did this person speak to? What number did they call? I have not received any communication from this lying messengerI can provide a copy of my cell phone call log to prove this, that NO ONE from this dealership has called. Please have GM *** *** contact us immediately for an in person meeting, this is far past the Sam's Discount programThe numbers discussed that day NEVER ended up on the contract. As of today, we still have not received a 2nd Key, nor the Monroney Window sticker, there were no dealer add-ons, as these people claimed to have added and charged forMr*** invited us to meet him in person back on 9/15/and as of today, I continue to await his responseHe needs to be aware of the lack of integrity this dealership shows and acts uponI have attached the email trails where Mr*** responded to not being available on the Friday we suggested and not responding again until after I filed this complaint with the Revdex.comWe are due a refund, and we want to meet with the General Manager to prove this fact and resolve this injustice
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, if the business has agreed to the rebate. Thank You
Regards,
*** ***

I have spoken to this customer via the telephone to try and explain the TrueCar (Sam's Club) shopping program. I have included the certificate that the buyer "Saw" prior to arrival and viewed in the system. If you look, it clearly shows the "Total Savings" of $9,off MSRP

7-19-16 Texas Nissan of Grapevine has mislead me/my grandson into the sale process of the vehicle*** *** (which WAS a friend of my grandson) did bring the paperwork to my houseI agree with that onlyI told *** *** that I needed to read over all the paperwork before signing He stated he was in a hurry, and needed me just to sign themAnd he would make sure that I received copies of everything *** *** represented Texas Nissan of Grapevine as one of their employeesAnd in Mr***'s statement, he states that *** *** is a salespersonThe date of the sale was 6-20-I received paperwork that Mr*** sent to me Fed EX that I received today That is only because I filed a Revdex.com complaint in order to get my copies that I have been constantly asking for since the date of the saleI have left numerous messages ongoing since the sale of the vehicle and never could get anyone to response back to me regarding my copies of the signed paperworkAnd I've left numerous messages for Tam in finance dept to call me back. They received there money for the commissions, sales of the vehicleThe vehicle was purchased on 6-20-I called the dealership on 6-24-16, to let them know that my grandson was involved in an accident with the vehicleThey basically stated that it wasn't there problemI also found out from the DMV that the paperwork hadn't been processed because of a current leinholder on the vehicle prior to the saleAnd didn't inform or notify us before the financing of the vehicleBut Texas Nissan of Grapevine never stated that fact or informed us in regards to thatSo to me that is Deceptive & Unethical Selling Practices not being upfront or honest to the customer regarding the vehicleThe only thing the dealership cared about was just making money off the car, and pushing the Service and MaintContractsAnd they should of filled their obligations as a selling dealershipTexas Nissan of Grapevine should not of been deceptive in the way that they handled or should of been upfront about the sale/paperwork/lein of the vehicle. I spoke with *** ***, Controller of the Dealership yesterday in regards to my paperwork, plus the transfer/tags of the vehicleI received an email from her today stating that their title clerk was going to do it sometime this week.I called the DMV as of today 7-19-and the paperwork regarding transfer of the vehicle still hasn't been processed Summary of Complaint: 1)Mislead by Texas Nissan of Grapevine into Deceptive Selling of the Vehicle 2)Lied to by employee (*** ***) of Texas Nissan of Grapevine 3)False/Pressured Sales Practices to lure customer into buying Vehicle 4)Lein Status Information Not Disclosed to Customer or that a Current Lein Existed 5)Harassing Phone Calls from Salesperson (*** ***) in Regards to the Vehicle (Numerous) 6)No paperwork from Sale of Vehicle given to customer without going thru Revdex.com complaint process to receive 7)Not communicating or notifying customer of any problems or issues regarding the whole sale/paperwork process. Even tho the was originally a down payment in regards to the sale of the vehicleI feel that Texas Nissan of Grapevine should have to refund that back in good faith, for the fact that their deceptive selling practices, misleading customer, False/Pressured Sales Practices, lein holder information not disclosed, Harassing Phone by their employee (*** ***), No paperwork for Sale of vehicle, Transfer of Vehicle still not resolved, and Not communicating/Informing Customer, and plus informing the dealership days after the sale of an accident that happened and they had NO concern Just the concern for the money of it allNothing elseSo from having to go thru ALL this and it still isn't over paperwork wise for me I still have to get refunds for the Service and Maintenance Contracts which is going to be along process for meSo for ALL my time in trying to get this resolved, phone calls and etc I feel that I should be compensated by Texas Nissan of Grapevine for not completing, following thru, plus misleading any and all aspects in regards to the selling of the vehicleThey totally failed And my reviews of the dealership will not be favorable at any point

Complaint: ***
I am rejecting this response because:The lies continue by this dealership, we did NOT receive the Sam's PricingIf the General Manager will meet with us, we can clearly show him what *** *** did to usHe liedThe numbers discussed were not the Sams Pricing, we NEVER met with the Sams point of contactAs stated before, this is beyond the Sam's Club PricingThe FACT is - the numbers that landed on the contract hours later -in the business office with ***, were NEVER the numbers agreed upon*** kept changing the numbersI have documents that show how he kept changing the priceIt is pure INJUSTICEWhat explanation is there to keep us there for LONG HOURS with children other than to exhaust us, so that we could just sign and get us out of there.We have been requesting this meeting ongoing now for a month and the General Manager has not confirmed a Friday evening, when we are available to meetWhat does this dealership say about the 2nd keyHello? Where is our 2nd key, where is the Monroney window sticker, that *** *** said had been ordered? Hello? The key alone is worth $not including tax, the fine for the removal of the Monroney sticker is $1,I have purchased new vehicles before and have always received the Monroney Window sticker.Meeting with the General manager is requested as soon as possiblePrepared to write a refund check, because there is a REFUND due to us
Regards,
*** ***

Complaint: ***
Dear Ms, I have tried to reach out directly to the business (Texas Nissan of Grapevine) to follow up on their action, but they have not respondedWill you please assist me with resolution of my case?I can be reached on my cell at ***-***-***. The Owner may not know that the refund was not paid, however, they said the payment was on the way 2-months ago.Thank you*** *** ***