Texas Nissan of Grapevine

My title clerk did find this in *** name Payoffs take days and a copy of the check we sent to the line holder

Complaint: ***
Dear Ms, I have tried to reach out directly to the business (Texas Nissan of Grapevine) to follow up on their action, but they have not respondedWill you please assist me with resolution of my case?I can be reached on my cell at ***-***-***. The Owner may not know that the refund was not paid, however, they said the payment was on the way 2-months ago.Thank you*** *** ***

We apologize...I believe we can do what you are asking - switch the extended coverage to a maintenance agreement Thanks

Mrand Mrs*** have been great customers and we regret that this issue has damaged their credit. The ***'s came into the dealership for on or around September 1st. They met with *** and *** (*** in Pre Owned Vehicles - *** in New Cars) that day and looked both
at New and Pre owned Altimas. They spoke to both departments and decided to go with the Pre Owned. As in the past the ***'s purchased their vehciles signed all documents and left happy. As they mentioned is was some time before they came back in and wanted to "Return" the vehicle. We tried our best to trade them out into a New Altima SV but the payment was too high...they left he Pre Owned Altima here. We contacted them several times - explaining we can not simply unwind the contract (it had been too long) due to titling - taxes being paid etc. This deal triggered my memory becasue we had a "Special Invitation" email blast that allowed customers who received the email to collect a $Visa gift card id they purchased a vehicel form us. The ***'s did not have this "Special Invitation" email but *** talked us in to giving to them due to the amount of vehicles they have purchased from us even though they did not qualify for the $Gift Card. Again...we apologize for the situtation

After researching I discovered we sent he check to the incorrect lienholder...we stopped payment on that check and issued it to the correct Timmons account. I have uploaded the check and where it was endorsed on the back. Hopefully this helps!

Complaint: ***
I am rejecting this response because:This promotion was not a Nissan National sponsorI contacted Nissan corporate headquarters and they told me it was a local promotion and Nissan corporate had nothing to do with itRight after contacting Nissan corporate I received and email from Texas Nissan Grapevine and said they were having problems with completing the promotion and was taking care of the matter and I should receive promotion in about - weeks this was on Feb20th from *** ***(New Car Salesman)They are lying to you as much as they have been lying to meTexas Nissan is a scam of a business
Regards,
*** ***

I will be happy to provide a refund for $to her

Ms*** ...we do apologize for the frustrating experience. Online prices are changed from time to tome (daily in some cases) for all kinds of different reasons. When I pulled your file the actual "Selling Price" was $25,080. To help prevent any confusion or any deals made
verbally ....we always refer back to the "Official" offers made in writing that is signed by both parties after each were able to review. Even though the contracts are signed with all figures in plain sight I don't want you to feel upset about your purchase. I don't mind send the price difference of $1,(plus 6.25% in sales tax of that amount) back to your lien holder for the difference in pricing. I am not able to cut a"check" back to the customer, that is considered "rebating" the customer and it's against the terms of the contract. **

Complaint: ***
I am rejecting this response because: if you did your research I traded a vehicle in that dayYet again a reason why this is an extremely shady dealershipHorrible customer service expect a legal action next.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Can you just tell me when to expect it?
Regards,
*** ***

Complaint:
I am rejecting this response because:This is the 3rd time I have taken the car for the same problemNone of which has been documented for referenceThere was no need for the fees due to I having the extended warrantyHe said he would void them, but when I asked him to check for the warranty he refused saying that it had already expiredThe fees were removed because they verified that I have the extended warranty, but the day he withheld the car he said the warranty was expiredTo which I said was okay if they took the car away, but I would ? not be going back for the car in the futureMy only request is for the car to be towed to my house, not drivenI won't be going to pick it up as I told them before and will not be sending a tow truck for itThe last time I called ? consumer affairs was today August and they told me that it was a mistake on *** ***'s part and to call and ask to speak to a general manager named *** ***Which I did twice, and after leaving multiple voicemails, I have yet to recieve a response
Regards,
*** ***

We will definitely look into the altering the way the CPO is displayed on the website....are you wanting Texas Nissan to "Activate" the CPO coverage?? Please let me know...thank you ? ? ? JC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I will accept the refund as a resolutionI would like the refund to be sent to my address at : *** *** ***
*** *** *** *** ***
Regards,
*** ***g

7-19-16? Texas Nissan of Grapevine has mislead me/my grandson into the sale process of the vehicle*** *** (which WAS a friend of my grandson) did bring the paperwork to my houseI agree with that onlyI told *** *** that I needed to read over all the paperwork before signing? He stated he was in a hurry, and needed me just to sign themAnd he would make sure that I received copies of everything? *** *** represented Texas Nissan of Grapevine as one of their employeesAnd in Mr***'s statement, he states that *** *** is a salespersonThe date of the sale was 6-20-I received paperwork that Mr*** sent to me Fed EX that I received today? That is only because I filed a Revdex.com complaint in order to get my copies that I have been constantly asking for since the date of the saleI have left numerous messages ongoing since the sale of the vehicle and never could get anyone to response back to me regarding my copies of the signed paperworkAnd I've left numerous messages for Tam in finance dept to call me back.? They received there money for the commissions, sales of the vehicleThe vehicle was purchased on 6-20-I called the dealership on 6-24-16, to let them know that my grandson was involved in an accident with the vehicleThey basically stated that it wasn't there problemI also found out from the DMV that the paperwork hadn't been processed because of a current leinholder on the vehicle prior to the saleAnd didn't inform or notify us before the financing of the vehicleBut Texas Nissan of Grapevine never stated that fact or informed us in regards to thatSo to me that is Deceptive & Unethical Selling Practices not being upfront or honest to the customer regarding the vehicleThe only thing the dealership cared about was just making money off the car, and pushing the Service and MaintContractsAnd they should of filled their obligations as a selling dealershipTexas Nissan of Grapevine should not of been deceptive in the way that they handled or should of been upfront about the sale/paperwork/lein of the vehicle.? I spoke with *** ***, Controller of the Dealership yesterday in regards to my paperwork, plus the transfer/tags of the vehicleI received an email from her today stating that their title clerk was going to do it sometime this week.I called the DMV as of today 7-19-and the paperwork regarding transfer of the vehicle still hasn't been processed? Summary of Complaint: ? 1)Mislead by Texas Nissan of Grapevine into Deceptive Selling of the Vehicle? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 2)Lied to by employee (*** ***) of Texas Nissan of Grapevine? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 3)False/Pressured Sales Practices to lure customer into buying Vehicle? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 4)Lein Status Information Not Disclosed to Customer or that a Current Lein Existed? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 5)Harassing Phone Calls from Salesperson (*** ***) in Regards to the Vehicle (Numerous)? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 6)No paperwork from Sale of Vehicle given to customer without going thru Revdex.com complaint process to receive ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 7)Not communicating or notifying customer of any problems or issues regarding the whole sale/paperwork process.? Even tho the was originally a down payment in regards to the sale of the vehicleI feel that Texas Nissan of Grapevine should have to refund that back in good faith, for the fact that their deceptive selling practices, misleading customer, False/Pressured Sales Practices, lein holder information not disclosed, Harassing Phone by their employee (*** ***), No paperwork for Sale of vehicle, Transfer of Vehicle still not resolved, and Not communicating/Informing Customer, and plus informing the dealership days after the sale of an accident that happened and they had NO concern? Just the concern for the money of it allNothing elseSo from having to go thru ALL this and it still isn't over paperwork wise for me? I still have to get refunds for the Service and Maintenance Contracts which is going to be along process for meSo for ALL my time in trying to get this resolved, phone calls and etc? I feel that I should be compensated by Texas Nissan of Grapevine for not completing, following thru, plus misleading any and all aspects in regards to the selling of the vehicleThey totally failed? And my reviews of the dealership will not be favorable at any point? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?

The approval we had required a certain Cash down payment required by the bank….I apologize we fell short in explaining that to his customer.? On the credit pull…if the customer did not authorize it we will be glad to write a letter to the Credit Bureau agencies and ask for removal.? We
apologize for any inconvenience this may have caused.? ? ? [redacted]?

I have reviewed all of the paper work that was read- looked over -explained and signed off on by the consumer.? The "Sams Club Pricing" (also what was given to the customer prior to their arrival-they had several days to review this certificate before coming in and? finalizing their deal) ? is 100% what she received at the dealership.? The consumer keeps referring to wanting the "Sam's Club Pricing" and that's what was offered - signed off on in the contracts by the consumer.? We will have to refer back to the numbers on the contract that were approved and signed off on by the consumer and the dealer.? We do not have $7,in additional rebates or price....? ? ?

Complaint: ***
I am rejecting this response because:Dear Ms, I have tried to reach out directly to the business (Texas Nissan of Grapevine) to follow up on their action, but they have not respondedWill you please assist me with resolution of my case?I can be reached on my cell at ***-***-***.? The Owner may not know that the refund was not paid, however, they said the payment was on the way 2-months ago
Regards,
*** ***

I do not show a deal on that date with the [redacted] in the system.? ?

Ms[redacted] has been a repeat customer of ours.? I apologize for the inconvenience ....I would reimburse her the $she has requested.? ? ?

Complaint: [redacted]
I am rejecting this response because:It has been weeks since I accept the resolution Texas Nissan offered, which is sending me a refund for $But I have not received anything from them at allI would like to get an estimated date when the refund will be sent to meCould you please help me with that? I really appreciate your help me on thisYour help has made the things easy for me and I feel there is justice.? Thank you? [redacted]?