Texas Nissan of Grapevine

We apologize for the frustration- I was able to locate the RO (Repair Order) and the "requested services" page of the electronic acknowledgement form.  The acknowledgment form is signed off on "approving" the diagnostic fee X and a total of $278.97.  You will see the customer E...

signature on this form I have attached.  [redacted] the Service Director did share with me he did agree to wave the $120 fee for the customer (you will see it [redacted]ed out by hand on the acknowledgement form just charging the one fee for the technicians time in trouble shooting the problem.  Since we could not find the problem I do not mind waving the fees signed off and owed by the customer.  We have not received any ($0) payment from the customer for the diagnostic.  if the consumer would like to pick yup the vehicle they can...no charge form us.  At the end - [redacted] and 2 techs demonstrated to the consumer in person we could not duplicate the issue the customer was describing.    JC

The approval we had required a certain Cash down payment required by the bank….I apologize we fell short in explaining that to his customer.  On the credit pull…if the customer did not authorize it we will be glad to write a letter to the Credit Bureau agencies and ask for removal.  We...

apologize for any inconvenience this may have caused.      [redacted]

Complaint: [redacted]
I am rejecting this response because:I continue to await a response from the General Manager [redacted] regarding the lack of integrity - that seems from this response to continue. Who did this person speak to? What number did they call? I have not received any communication from this lying messenger. I can provide a copy of my cell phone call log to prove this, that NO ONE from this dealership has called. Please have GM [redacted] contact us immediately for an in person meeting, this is far past the Sam's Discount program. The numbers discussed that day NEVER ended up on the contract. As of today, we still have not received a 2nd Key, nor the Monroney Window sticker, there were no dealer add-ons, as these people claimed to have added and charged for. Mr. [redacted] invited us to meet him in person back on 9/15/2017 and as of today, I continue to await his response. He needs to be aware of the lack of integrity this dealership shows and acts upon. I have attached the email trails where Mr. [redacted] responded to not being available on the Friday we suggested and not responding again until after I filed this complaint with the Revdex.com. We are due a refund, and we want to meet with the General Manager to prove this fact and resolve this injustice.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if the business has agreed to the rebate.  Thank You
Regards,
[redacted]

We did complete the service work…the customer also has signed the Used Car “As is” form.  We would not be able to make the vehicle “Like New” with 97,000 miles on it.  I may be slightly confused on what he is wanting

We apologize for the customer's frustratin....the vehicle was in fact already sold (deposit-and 50% of the full balance was paid-with paper work signed) and the sales person (Mr. [redacted]) did not know.  Mr. [redacted] assume the vehicle was still avaialbel for sale...he gave the customer the wrong...

informtation...fot that we apologize for the confusion and frustraton we may have caused the customer.    [redacted]

I apologize for your frustraton...we did verify the vehicle did not leave the delaership. We will absolutley refund 100% of the down payment to the customer.  The custoemr may reach out to me directly [redacted] to arrange the refund.

Complaint: [redacted]
I am rejecting this response because:Dear Ms, I have tried to reach out directly to the business (Texas Nissan of Grapevine) to follow up on their action, but they have not responded. Will you please assist me with resolution of my case?I can be reached on my cell at [redacted].  The Owner may not know that the refund was not paid, however, they said the payment was on the way 2-3 months ago.
Regards,
[redacted]

Complaint: 12333033
I am rejecting this response because:This is the 3rd time I have taken the car for the same problem. None of which has been documented for reference. There was no need for the fees due to I having the extended warranty. He said he would void them, but when I asked him to check for the warranty he refused saying that it had already expired. The fees were removed because they verified that I have the extended warranty, but the day he withheld the car he said the warranty was expired. To which I said was okay if they took the car away, but I would  not be going back for the car in the future. My only request is for the car to be towed to my house, not driven. I won't be going to pick it up as I told them before and will not be sending a tow truck for it. The last time I called  consumer affairs was today August 23 and they told me that it was a mistake on [redacted]'s part and to call and ask to speak to a general manager named [redacted]. Which I did twice, and after leaving multiple voicemails, I have yet to recieve a response.
Regards,
[redacted]

We apologize...I believe we can do what you are asking - switch the extended coverage to a maintenance agreement. Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Are you offering to activate the CPO without any further cost to me ?
Regards,
[redacted]