The Attorney Connection

Review: I started the service on 10/17/14 stop the service on 10/24/14 they emailed me 3 times with helpful tips on how to go about my case. Than email me documents that had my name spelled wrong. I talked to one of the reps on the 10/22/14 and expanded that the information they gave me was incorrect. I was told by that rep that someone would call me when the correct information was ready never heard back from anyone. I never was told that the email was sent out to me. So the next day I tried calling them to get my money back and was told that they complete the service and to put in a request for a refund. I paid them in full 795.00 and was denied a refund because they say they provide me with what I asked for I don't understand how they provided me with any thing when I still had tax documents to send to them.Desired Settlement: I want a full refund in the amount of 795.00

Business

Response:

This complaint is ridiculous!!! This customer wants a FULL REFUND because of a simple typo (that was corrected immediately) in the legal documents. And per the terms of service, we are to be given the opportunity to correct typos, etc., which was done and the corrected document was sent to the customer. In addition, the customer was spoken to at least three times within a 6 day period after he received his documents. This complaint should not even be posted. Unbelievable! A consumer like this is going to get sued some day by a company for intentional interference with economic business advantage, and be held economically responsible for the damage done to the business.

Business

Response:

First, we have attached proof that the revised documents were sent to the customer on 10/22/14. Secondly, his demand for a refund claiming that he never received them is not even why he stated he wanted a refund when he contacted us about requesting a refund. He stated that, after the documents were prepared by an attorney and provided to him, the other party apparently agreed with giving him custody and that he did not need the documents. However, the work and service cannot be undone once completed. You can't ask a mechanic to fix the brakes on your car, have them fix it, and then tell them to give you your money back because you have a new mode of transportation and don't need the car. Bottom line,: customer engaged legal services, received those legal services as promised, and now wants those services for free. Unbelievable. This is a prime example of someone else who is going to get sued one day by a business for intentional interference with economic business relations for making intentional, malicious and false allegations damaging a business reputation and economic well-being because they are using the Revdex.com in an effort to extort a business to do what they want. This business will not tolerate theft of services, so no refund.

Consumer

Response:

Review: 10287319I am rejecting this response because: like I said I was told by Barbara Diploma on 2 different occasions that the attorney would contact me when the documents was sent to me if the person who was preparing my case called me like I was informed than your company would have known I never received the corrected document. Emails do tend to not come through sometimes that's why you call and make sure I received them. Second how could you say you completed my case in two days I still had supporting documents to send to your company. In the incorrect documents they sent me. There were no supporting documents the affidavit was a lie by stating the respondent concealed herself in the state and I can't find her I told Barbara that was wrong because I knew where she was staying and Barbara told me that makes my case look better. Than after calling Barbara on 10/22/14 I told her I still haven't heard back from the attorney than she told me that someone would call I just have to wait to that person call me NO ONE called . I never spoke with any attorney from the time I started my case. Than on 10/23 /14 I called back and never spoke to anyone the entire day. On that same day I was contacted by the Mother of my child and was informed that she was going to let my daughter come stay with me. On 10/24/14 I called and spoke to a man rep and told him that I was no longer interested in the service and that I had been ignored for two days and I wanted a refund that man was so disrespectful to me once he found out that I wanted a refund. He told me you're not getting a [redacted] thing back you can't go to Walmart get a oil change a want your money back we completed your case. And hung the phone up on me around 11:30am Barbara called me back and I told her what had happened she than tried to sell me a different service and I told her I'm not interested I just want my money back and that's when she told me it was out of her hands and again that attorney would call about the refund. I didn't have the service for more than 7 days before asking for a refund still never heard from attorney about my case are a refund. On 10/17/14 I paid 795.00 on 10/20/14/ I sent your company 2 pages of supporting documents and told Barbara that the tax documents I had to go through and find on 10/22/14 your company sent me incorrect documents on 10/24 /14 I cancelled the service.So your company didn't do anything for me but try to rip me off out of 795.00 I want a full refund Regards,[redacted]