The Bancorp Bank

Good afternoon* ***. I've attached the complaint response letter we sent to Mr*** regarding his concern. Although we could not accommodate his first choice of resolutions, he does understand that we cannot do so because of limitations of his brokerage account we cannot
impact due to his separate agreement with National Financial Services. I was in regular contact with him during our research, and he has accepted the results

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meThe person that contacted me was very helpful in getting this taken care ofThank you very much for the help
Regards,

*** *** ***:
This letter is in response to the concern you raised with the Revdex.com regarding your AccountNow Prepaid Visa Card. We have reviewed your complaint and our findings are summarized below
On June 10, 2014, you
requested to have a new card issued to you. The card (ending in 9881) was mailed on June 12, 2014. You contacted AccountNow, the program manager, on June to report that you had not received the newly issued card. AccountNow processed a new card order and mailed the card (ending in 1707) on June 17.
On July 3, you reported that you still had not received the card ending in 1707, so AccountNow processed an expedited card order. Our records indicate that the third card (ending in 5507) was delivered and activated on July 7. The $fee for expedited card delivery was credited back to your account on July
AccountNow has informed us that the card ending in was returned by the post office with the return reason of “undeliverable”. There is no record of the card ending in being returned by the post office. Unfortunately we cannot explain why you experienced such difficulty in having cards delivered by the post office when all the cards were sent to the same address, including the card successfully delivered by Federal Express. You may want to contact your local Postmaster to see if they can determine if there are any issues with your mailing address according to the US Postal Service.
We apologize for the inconvenience and frustration you experienced, and we are glad we were able to resolve this matter to your satisfaction
We hope that this information is helpful. Please contact us with any additional questions.
Sincerely,
The Bancorp
Payment Solutions Group

Revdex.com:
There was no
response to resolve this issue
I have reviewed the response made by the business in reference to complaint ID *** and find that there was no resolution to the complaint of fixing my account

Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Until someone admits that a person walked into the store without an ID that stated that they were me and was still able to purchase a card in my name and then addresses this issue at the store, I will not be happyFurther, I would like the responsible parties to pay for credit monitoring of my account as I am not sure that they did allow for the leak of my information or that this was not an inside job
Regards,

I have been a RushCard/Bancorp customer since Recently my paycheck came a day early and my card was suddenly and unexpectedly blocked without any prior notification or consentTwo business days later I still have not been given access to my own account and paycheck nor have I been given a legitimate reason from customer service as to why and how the issue even occurredI was provided with poor, redundant and useless customer service by supervisors located either in the Philippines or India who couldn't do anything besides, continuously read off the script or flat out hang up rather than to assist me in resolving the issueLuckily I managed to speak with a supervisor named John ID# who called me back a couple hours later with an update however to my despair there was still no resolution so me and my family are spending this weekend with no access to our account or paycheck entire business days laterI WILL NOT EVER DO ANY FUTURE BUSINESS WITH BANCORP AND ITS AFFILIATES AND HOPE THAT NO OTHER HARD WORKING CUSTOMER DOES!

Good afternoon, ***. Attached please find the customer response letter for Ms***. If you have any questions please
feel free to contact me. Thank you. ***

*** *** ***
** *** ***
*** *** ** *** RE: *** Visa Gift Cards Revdex.com Case ID ***
"margin-right: 0.5in;">*** *** *** This letter is in response to the concern you raised with the Revdex.com regarding two *** Visa Gift Cards. We have reviewed your complaint and our findings appear below The two *** Visa Gift cards were purchased via ***.com. When you received the cards, you were unable to use them. When you contacted Customer Service for ***, the program manager, you were advised that an error during the fulfillment process caused the cards to be sent with no value associated with them. The *** agent asked you to provide copies of the purchase receipts for the cards. When the receipts were initially received, multiple cards and denominations appearing on them made it difficult for *** to confirm the value of the *** Visa Gift CardsUpon receiving your complaint, *** was able to activate the two cards. Our records reflect that both cards have been spent down to zero balances since they were activated on January 9, We apologize for the inconvenience you experienced. We hope this information is helpful. Please contact us with any additional questions. Sincerely, The Bancorp Payment Solutions Group

Good afternoon, *** Attached please find the customer response letter for Ms*** If you have any questions
please feel free to contact me. Thank you. ***

This letter is in response to the concern
"letter-spacing: -0.1pt;">you raised with the Revdex.com regarding your Bancorp HSA The account records indicate that per your request a rollover check for $2,was mailed to BMO *** *** ** *** * *** *** *** ** *** on January 13, It is our understanding that the check has not been received by BMO *** Bank In light of this, per your request, a new check was mailed to your home address via overnight delivery on February We apologize for the inconvenience you experienced We have been unable to determine the reason the first check was not delivered As of today, the check has neither been returned nor cashed We trust this information addresses this matterPlease contact us with any additional questions

Good afternoon, ***. Attached please find the customer response letter for Ms***. If you have any questions, please feel
free to contact me. Thank you. ***

Good afternoon, *** Attached please find the customer response letter for Ms***. If you have any questions, please
feel free to contact me. Thank you. ***

*** *** ***
This letter is in response to the concern you raised with the Revdex.com regarding your AARP Foundation Prepaid MasterCard. We have reviewed your complaint and our findings are summarized below
*** ***, in
your complaint you mentioned your inability to use your Card because the funds had been consumed by Monthly Maintenance Fees
The Monthly Service Fee is clearly described in the Cardholder Agreement that is included in the Card package and can be reviewed online at www.greendot.com/aarpfoundation. The Monthly Service Fee, as well as other fees, are also disclosed on the Card packaging and are reviewable prior to purchase and include the following information:
Monthly Charge:
$per month
*** ***, the reason the phone agent offered to waive the Monthly Charge if you loaded the card with $1,is because Green Dot, the program manager, offers cardholders options in which they can have their fees waived. The Cardholder Agreement discloses that the $Monthly Charge is waived in any monthly billing cycle when you:
load at least $1,to your Card;
have posted purchase transactions (excludes all ATM declined withdrawals, ATM balance
inquiries, teller cash advances and online bill payments at www.aarpfoundationcard.com); or
load at least $to your Card using direct deposit
In addition to the Monthly Charge you may be charged fees to reload your Card. In the How to Reload Your Account section of the Cardholder Agreement, it states “A reload fee may apply for each reload other than through direct deposit of your wages or benefits.”
Upon receipt of the complaint, Green Dot provided further insight into your concerns. Green Dot confirmed that you contacted their offices on March 8, and upon disagreeing with the fees associated with the Card, requested to close your CardPursuant to your request, Green Dot closed the Card
*** ***, we apologize for any inconvenience you have experienced. If you have any questions, you may contact Green Dot directly at *** *** Monday through Friday from 6:00am to 6:00pm Pacific Time
We hope that this information is helpful. Please contact us with any additional questions

Good afternoon, *** Attached please find the customer response letter for Mr*** If you have any questions please
feel free to contact me. Thank you. ***

Good afternoon, *** Attached please find the customer response letter for Ms***. If you have any questions please feel
free to contact me. Thank you. ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Bancorp arrogance is exceeded only by it's poor customer service to offer such a lame response (regarding two deposits not made to my landlord) "Approved Card moved its processing services fromTxVia to i2c on September 17, I2C, the current processor, continuedto work with TxVia to gather account information until December 2013. Since you called three months after TxVia stepped away from the program we arenot able to obtain documentation regarding the two bill payments from 2012"Translation: Bancorp is putting the onus on this consumer for their processor who "stepped away from the program." I received no notification that this took place until after the fact,? nor was ?ever notified that there'd be some form of statute of limitations.In their unprofessional and sophomoric attempt to avoid responsibility, what they're really saying is "We're too lazy to help you."That is unacceptableThe two payments? ?deducted from my "Approved Card" on April 24, in the amount of $and May 4, in the amount of $were never deposited in the account of my landlord at 5/3rd Bank in MichiganNeither he nor I can afford to write off $1,because Bancorp thinks they're too big to be held accountable
Regards,

Good afternoon, *** Attached please find the customer response letter for Ms***. If you have any questions
please feel free to contact me. Thank you. ***

Good afternoon, *** Attached please find the customer response letter and support documentation for Ms***. If you have any questions please feel free to
contact me. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I would like like to add that the company should probably notify their customers of potential frauds before shutting the card downYes, it was overnight delivery sent Thursday received Monday that is not overnight delivery and I should not pay a fee for that! Actually for this inconvenience I should have my monthly fee waived! I understand you were protecting me, however to completely shut me off from my money with warning is pretty bad
Regards,