The Bancorp Bank

Good afternoon,***. Attached please find the customer response letter for *** ***. If you have any questions please feel free to contact me. Thank you. ***

Good afternoon, ***. Attached please find the customer response letter for Ms***. If you have any questions
please feel free to contact me. Thank you. ***

Good morning, *** Attached please find the customer response letter for Mr*** If you have any questions, please feel free to
contact me. Thank you. ***

Good afternoon,*** Attached please find the customer response letter for Ms*** If you have any questions, please feel free to contact
me. Thank you. ***

Good afternoon, ***. Sorry for the delay on this one. We had a lot of research. We did determine that the Dispute analyst made an error. The dispute was resolved and we posted a $courtesy credit on 3/30/15. Thanks. Have a good
weekend

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***
The business response is a .pdf file of two (2) pages only while it claims that the whole banking history and all checks images back and front is attached ?

Good
afternoon, *** Attached please find the customer response letter
and support documentation for Mr***. If you have any questions please
feel free to contact me.
Thank you

Good afternoon, *** Attached please find the customer response letter for Ms***. If you have any questions please feel free to contact me. Thank you.
***

*** *** ***
This letter is in response to the concern raised with the Revdex.com regarding the investment platform attached to your Bancorp HSA. We
have reviewed the complaint and our findings are summarized below
The investment platform to which you have access through your Bancorp HSA is designed to be entirely self-directed Our employees are not licensed brokers and cannot assist with the execution of online trades except to provide assistance with navigating the online portal and explaining the steps required to setup and utilize the investment option.
As you may be aware, we work with National Financial Services (NFS) in order to offer the HSA investment option. Because NFS works with numerous partners who set their own fees, they cannot always offer a customized fee reminder at the time of the trade. This is one of the reasons Bancorp asks accountholders to sign the Investment Requirements Acceptance Document (IRAD). The IRAD clearly discloses that the standard fee for executing a trade is $with the exception of a group of low-cost mutual funds listed on the website which can be traded for $per trade. A copy of your signed IRAD has been enclosed for your reference
The trade you executed on May 23, 2014, involved a common stock and as such is not among the list of low-cost mutual funds mentioned above. The trade was appropriately assessed the disclosed fee for a trade of this type, i.e., $25.99. If you believe the stock you purchased was listed among the low-cost mutual funds on our website, please provide details, and we will revisit this and continue our research.
We have reviewed the Dodd-Frank requirements related to providing trade confirmations and are confident our practices are in compliance. The rule requires that a confirmation be sent within one business day of the execution of the trade. Because you have not elected to receive e-notifications, a confirmation was mailed to you on May 24, 2014, the next business day after you completed the trade. Should you choose e-notifications, trade confirmations will be delivered to you via email so you can view the information much sooner
We have reviewed the recorded outbound message you received from our Call Center supervisor on June 10, 2014. We regret that *** ***’s message created the impression that he was being rude. It is ordinarily his intention to set realistic expectations when he contacts a customer, and he was correct in his assertion that valid fees that have been applied per the terms of an account are generally not waived. *** *** also stated he would be happy to speak with you about your concern.
We apologize for the inconvenience and frustration you’ve experienced. If we made an error we will be happy to rectify it; however, our review of your account does not indicate there was any error
We trust the information provided above fully address this matter. Please contact us with any additional questions

Good afternoon, ***. I've attached the customer response letter and supporting documents we're sending to Mr*** regarding his complaint. The transactions in the complaint were from May 2012, and all three were declined. His account has been closed since the end of
with a zero balance. I suspect he got confused by look at an old pending transaction list and thought that he'd been charged, but these transaction never posted to his balance. Please let me know if you have any questions. Thank you

Good afternoon, *** Attached please find the customer response letter for Ms***. If you have any questions
please feel free to contact me. Thank you. ***

*** *** *** I've attached the customer letter we're sending to *** *** in response to her rebuttal complaint. Please let me know if you have any questions. Thank you
***

Dear*** ***
This letter is in response
0.05pt"> to the concern you raised with the Revdex.com regarding your prepaid debit card We have reviewed the complaint and our findings appear below
Based on the information you provided, we have unfortunately been unable to locate an account for you in our servicing systems. We have left you numerous messages using both the email address and phone number listed in your complaint; however, you have not yet responded to any of our messages
Your concern is extremely important to usWe would like to discuss your card account with you but we need you to provide an account numberThis will enable us to locate your account and perform the necessary research Please contact our Customer Response Manager, *** *** ** *** ** *** *** ** ** *** ** ***%

Good afternoon, ***. Attached please find the customer response letter for *** ***. If you have any questions please feel free to contact me. Thank you. ***

Good afternoon, *** Attached please find the customer response letter for *** *** If you have any questions please feel free to contact me. Thank you ***

B
Verdana ">etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

Good morning, ***. Attached please find the customer response letter for Ms*** If you have any questions please feel free to contact me. Thank you ***

This letter is in response to the concern you raised with the Revdex.com regarding your Health Savings Account (HSA). We have reviewed the complaint and our findings are summarized below
Our records indicate that you contacted the bank on February 3,
asking to have your funds rolled over to a new HSA you had established with ANB Bank. You were advised to fill out and submit the HSA rollover form. You called back on February 21, to verify that we had received the form, which we were able to confirm.
On March 1, we mailed a rollover check in the amount of $2,to ANB Bank to the address printed on their rollover form. Our standard practice is to use the address the external bank provides on their rollover form unless a different mailing address is specified. While the ANB Bank fax cover sheet had a different address, our experience has been that the address listed on the rollover form is typically the address reserved to receive correspondence related to such requests.
The rollover check was unexpectedly returned to The Bancorp as undeliverable on March 25, 2014. You contacted Customer Service on April 3, and provided the preferred mailing address for ANB Bank, but there was a delay of several weeks in the processing of the rollover when our agent erroneously closed the case. The error was undiscovered until you called again on April 25, to inquire about the status of your new rollover check
After your call on April 25, an internal request was generated to expedite the check process. This was escalated for management review on April 29, 2014. After a thorough account review we agreed to send the funds to ANB Bank via wire transfer, at no cost to you. Due to the delay you experienced, the HSA rollover fee of $was credited back to your account on May 1, 2014, and an additional $courtesy credit was also posted to the account. The final adjusted balance of $2,was sent to ANB Bank via wire transfer.
We apologize for the inconvenience and frustration this matter caused, *** ***. We have reviewed our opportunities to improve what was clearly a substandard customer experience. Additional coaching has been provided to our agents in order to avoid a recurrence of this error in the future.
We trust the information provided above will address this matter. Please contact us with any additional questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowIt took almost a month of me calling customer service and spending hours on the phone, asking for management and being told nothing else could be done and no one knew what was going on before I finally received my card I had gotten two direct deposits issued to my card that this company refused to transfer to another card or in anyway act concerned that I was going without payI certified my address countless times with customer serviceI had moved, but had a change of address and was receiving mail at my new address just fine After this month of no pay and waitlsting hours of time, I was finally advised that my card had been sitting at a FedEx like action for over weeks No one ever said a word about this in the weeks beforeI want them to understand that people can't go a month without a paycheck simply because they don't know where a card is They have got to one up with a better resolution process for future customersA month without pay, being told there was no way for them to transfer it to another card when I offered to obtain a temporary, and now they are responding as if this was my fault No, I'm not OK with that
Regards,
*** ***

Good afternoon, *** Attached please find the customer response letter for Ms*** If you have any questions please feel free
to contact me. Thank you. ***