The Bancorp Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Business
Most Recent Message
Date Sent: 1/8/12:00:AMThe consumer called in and stated the issue is resolved

Good afternoon, ***. Attached please find the customer response letter and support documentation for *** ***. If you have any questions please feel free to contact me. Thank you ***

Good afternoon, ***. Attached please find the customer response letter for Ms***. If you have any questions, please
feel free to contact me. Thank you. ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

March 13,
*** *** ***
*** * *** *** *** **
*** ** ***
RE: Your READYdebit Accounts
*** ***
***
This letter is in response to the concern you raised with the Revdex.com regarding your READYdebit Visa Prepaid Card. We have reviewed your complaint and our findings are summarized below
*** ***, the reason your federal tax refund deposit was rejected was because we have a process in place that will reject an IRS deposit if the primary cardholder’s social security number is not on the tax deposit. This process was put in place is to help prevent tax refund fraud, which has become a prevalent crime
The state deposit that we received came under the names *** * *** *** States do not place the social security number on the deposit so our process does not reject the state refund
*** ***, your READYdebit account is not a joint account; you are the sole cardholder so if the tax return had *** social security number listed instead of yours the tax deposit would be rejected
Unfortunately, since the return was rejected we are unable to pull it back and load the funds to the card. You will need to contact the IRS directly to confirm the status of your refund. We apologize for the inconvenience and frustration this has caused for you, *** ***. Please understand that our procedures are in place to protect the security of your account. We do our best to balance that need with our goal of providing the best possible customer experience
We hope that this information is helpful. Please contact us with any additional questions

*** *** ***
*** *** ***
*** ** ***
RE: Your RushCard Visa Prepaid Card
Dear *** ***:
This letter is in response to the concern you raised with the FDIC and RevDex.com regarding your RushCard Visa Prepaid Card. We have reviewed your complaint and our findings are summarized below
*** ***, you contacted Customer Service at UniRush, the program manager, on September 17, regarding three transactions you claimed were unauthorized. The transaction amounts were $2500, $and $
Bancorp immediately began an investigation which included contacting the merchant for supporting documentation. On September we completed the dispute investigation and it was determined that no error had occurred and the dispute claims were denied.
A letter was mailed to you on September explaining the results of the investigation and letting you know that no credits will be posted to the account
*** ***, we regret that this is not the resolution you were seeking, and we understand your frustration. We are confident that we have completed a thorough and accurate investigation and that we have reached a correct resolution. If you have additional information regarding the transactions, have any questions or would like copies of the documents used in determining the final outcome you can contact the Disputes team directly at
We hope that this information is helpful. Please contact us with any additional questions.
Sincerely,
The Bancorp
Payment Solutions Group

line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have informed The Bancorp that I received no such packet or notice of a rollover Furthermore, this is the first notice I have recived from The Bancorp regarding said account While statements may not be required by law, I have requested a statement so I may roll the account into a company that I trust to handle my funds Are statements not available upon request to see to see how our money is being handled? Without a statement or any information from The Bancorp, I do not have a full account number or any means to tranfer, monitor, handle my funds, etc This information was presented to me following a significant breach in my identity/personal information from Blue Cross Blue Shield and my banking institution I find it difficult to believe (and unacceptable) that the account is linked to my full SSN and deep personal info should should not be given to strangers If statements were mailed, I would/should be able to provide an account number rather than such personal information the only resolution is for The Bancorp to provide a statement (or full account number and necessary info) so I can roll funds over; and I am not providing personal information I should not have to This is supposedly my money and they are withholding the information I need to access it
Regards,

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The information I received after attempts is insufficientThere is no account number, name of the account, what manner the funds are being held (ie money market, etc), nor does it even have my name correct on the topI would like a standard statement so I can transfer the funds to another establishment
Regards,

Good morning, *** Attached please find the customer response letter for *** ***. If you have any questions
please feel free to contact me. Thank you. ***

*** *** ***
*** *** ***
*** ** ***
RE: Your Approved Prepaid MasterCard
*** *** ***
This letter is in response to the concern you raised with the FDIC and RevDex.com regarding your Approved Prepaid MasterCard. We have reviewed your complaint and our findings are summarized below
You called Customer Service on March 1, regarding five of the bill payments you had made to your landlord Details of the payments initiated are as follows:
April 24, in the amount of $
May 4, in the amount of $
November 2, in the amount of $
November 17, in the amount of $
January 14, in the amount of $
Approved Card moved its processing services from TxVia to i2c on September 17, I2C, the current processor, continued to work with TxVia to gather account information until December 2013. Since you called three months after TxVia stepped away from the program we are not able to obtain documentation regarding the two bill payments from
The current bill payment processor only issues a computerized slip for the proof of payment for the paper checks that are not cashed. They are only able to provide an actual copy of the checks after they are cashed. In this case, i2c was able to provide you with the computerized slip for each of the three most recent bill payments you made to your landlord in and
You called Customer Service on March 10, to ask for check copies as a proof, stating that the previously provided computer slips were not accepted as a proof of payment Until that time the checks were not cashed. You were advised to check with your mailing services to ensure that there was no problem with the payee's address. You had already confirmed the address with the payee
You initiated another bill payment to your own address on April 4, and you stated that you also had not received that check. You again requested copies of the checks While researching this matter further, i2c found that the previous three checks had in fact been cashed by the payee and that they were now able to provide copies
i2c retrieved the copies and provided them to you. You were advised that they will be unable to provide copies of the two checks from 2012. You were also advised that the copy of the most recent check will be available after it has been cashed
We regret the inconvenience this has caused you, MsBock, and we’re glad we’ve been able to assist you with a resolution for your concern
We trust the information provided above will address this matter. Please contact us with any additional questions.
Sincerely,
The Bancorp Bank
Payment Solutions Group

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowPrior to April 7, I received a notice to represent needed documents to a PLS store in order to keep my account activated. I did represent my California Identification card and give my social security number, and required information to the customer service representative at this PLS STORE location:
PLS Check Cashers
*** *** *** * *** ***
*** *** ** ***I inquired if anything else was needed and she stated that nothing else was needed. She scanned my State identification card, and told me I could leave. I had provided the needed information. After providing needed information before April 7, my account was still terminatedI do not understand why my account would be terminated after I provided sufficient information prior to April 7.
Regards,

150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Bancorp failed to reach out and contact me directly in regards to this complaintThey offered me nothing in regards to this complaintI attempted in good faith to contact them when the account was originally opened, and work with their associatesTheir associate did not attempt to help or resolve my frustration that my account was opened without my consent, and that I was charged for thisMy money was held hostage to $dollars worth of fees (opening, and closing early)There was also no way to get my money without being assessed fees as they would have charged me $for an annual fee to keep the IRA, thus FORCING me to give them at least $of my money regardless, which I earnedAs soon as I found out my money was being transferred to this company, I contacted them and attempted to work with them to remove it fee free, to no availBancorp failed to work with me in resolving these issuesI am simply requesting the fees to be refunded to me, as they were pre-tax and for my retirement.
Regards,

I received notification my IRA account was sent to Bancorp on 1\21/I sent a request to have my money sent to meAs of 3\17/I am still seating my checkI have called multiple times without satisfaction

This letter is in response to the concern you raised with the Revdex.com regarding your NetSpend Premier Prepaid Visa Card. We have reviewed your complaint and our findings are summarized below
*** ***, below is a timeline of events regarding your
NetSpend Premier Prepaid Visa Card
- February 20,
o The account was opened.
- March 6,
o A tax refund from the State of Ohio in the amount of $was credited to your account
- March 29,
o You called customer service to inquire about the status of a transfer you made from another bank account to this NetSpend account. The NetSpend agent informed you that a transfer had not been received and advised you to obtain the ACH trace number
o You called back to close the account
- April 1,
o You called several times to check the status of the transfer from your Global Bank card to this NetSpend account Multiple agents advised you that NetSpend had not received anything yet and to check with the other bank Due to the fact that your account was closed on March 29, 2014, any transfers received would have automatically been returned You were advised to cancel the transaction with the other bank
- April 8,
o NetSpend received check #for $which they believed to be the funds you had been searching for. NetSpend does not accept checks for deposit to an account so they returned it via US Mail to you with a deposit rejection letter
*** ***, we apologize for any inconvenience or frustration this may have caused you. We’re glad we had the chance to help resolve your concern by returning your funds to you
We hope that this information is helpful. Please contact us with any additional questions.
Sincerely,
The Bancorp Bank
Payment Solutions Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The corrected 5498-SA shows the correct contribution but placed a $market value for my HSA which is still incorrectPlease submit a corrected form with all correct data in it
Regards,

*** *** ***
*** * *** ***
*** ** *** RE: Your Balance Financial Prepaid MasterCard - Revdex.com case *** *** *** ***
This letter is in response to the concern you raised with the Revdex.com regarding your Balance Financial Prepaid MasterCard. We have reviewed your complaint and our findings are summarized below Our records show that on November 1, 2014, the credit for the returned purchase at Walmart did post to your account; however, due to a system error, it was improperly displayed. ***, the program processor, researched the issue and we are happy to report that the error was corrected on November 7. The current balance is accurate and all transactions are recorded correctly. We apologize for the inconvenience you experienced. Due to the error, we have reversed two monthly fees totaling $5.90. The credits posted to your account on November 11. We hope this information is helpful. Please contact us with any additional questions. Sincerely, The Bancorp Payment Solutions Group

*** *** ***
This letter is in response to the concern raised you raised with the Revdex.com regarding your RushCard Visa Prepaid Card. We have reviewed the complaint and our findings are summarized below
On March 23, you contacted RushCard
via email to file a dispute regarding an unauthorized transaction in the amount of $from the merchant billing as IPL/EZ-PAY *** US that posted to your account on March 15, Your card was blocked and you were advised to contact RushCard’s Customer Service center via phone to have your card replaced You were also provided with the written dispute forms and instructed to complete them and return them via fax or mail. You have yet to return the written dispute forms. Consequently, no provisional credit was posted to your account
On March 26, you called to have your remaining funds transferred; however, because the card was blocked a card-to-card transfer could not be completed The Customer Service agent advised you of the situation and explained that your card could be replaced. You then requested a supervisor. When speaking with the supervisor you requested to have your account closed and your remaining funds sent to you
On March 28, a refund check in the amount of $was issued to you. This check was cashed on April 8,
On April 2, a credit for $was applied to your account from merchant GREATGLAM.COM A refund check for $was issued to you on April 16,
The dispute investigation for the $unauthorized transaction claim is still ongoing. A Disputes Analyst attempted to contact you but has been unsuccessful so far in reaching you by phone. We did submit the chargeback on May 1, but the merchant has not yet respondedThe merchant has until June 15, to respond. If they do not respond we will credit your account and submit the funds to you via bill payment check. If the merchant does respond we will evaluate their response and take the appropriate action. We will notify you in writing when the dispute case is closed. We truly regret the inconvenience and frustration you have experienced
We trust the information provided above addresses this matter. Please contact us with any additional questions

Revdex.com:
"line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever I do want it noted that they removed $with no permission, never explained themselves, and never refunded itI'm not going to argue with them over $0.78, but if they do that to enough people, that's A LOT of money

Good afternoon, *** Attached please find the customer response letter for *** ***. If you have any questions please feel free to contact me. Thank you. ***