The Bancorp Bank

Good morning, *** Attached please find the customer response letter for Ms [redacted] If you have any questions please feel free to contact me Thank you ***

Good morning, *** Attached please find the customer response letter for Mr [redacted] If you have any questions please feel free to contact me Thank you ***

I wrote a check to a attorney post date it he was to hold it for days well that didnt happen he cashed the check before I got out of his office the back said they pay attention to the date on the check but when I ask them about it they said it wasnt them that done that but you say you want cash a check if it postdate that you dont pay any mind to the date but when I tried to cash a check that said the on it you would not cash it you said you couldnt cash it to the but you will cash a check days out

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I contacted Energy Plus just yesterday and they have still not, nor never have, received these funds from Bancorp It is all fine and well that Bancorp CLAIMS that they paid, but do they have PROOF?! If I do a wire or an ACH with my bank I get a routing number that I can give to the other party to resolve issues like this ALSO, Bancorp, at no time, has contacted Energy Plus to try to resolve and figure out the problem In a nutshell, if Energy Plus has not received funds from Bancorp than it is NOT a completed transaction as Bancorp claims

Good afternoon, *** Attached please find the customer response letter and support documentation for [redacted] If you have any questions please feel free to contact me Thank you ***

[redacted] RE: Revdex.com Case No: [redacted] Health Savings Account 0.0001pt;"> [redacted] This letter is in response to the concern you raised with the Revdex.com regarding your Primeflex Health Savings Account (HSA) at The Bancorp We have reviewed the complaint and our findings are summarized below We were unable to locate the recording of the call during which you were incorrectly advised that you could request the closure of your HSA by sending a plain text email Our procedures for an account closure require a signed request unless the account balance is less than $ The signature is required because it will be compared to the signature we have on file on your account signature card The matching of the signature is required for account security in order to release funds to a customer Regarding the timeframe for the account closure, it is a fact that this process is often completed in less than business days; however, our HSA accounts generate spikes of seasonal activity related to annual tax deadlines Although we often complete an account closure in far fewer than business days, we always want to err on the side of caution when providing a timeframe We apologize for the inconvenience and frustration you experienced We have provided an update to our agents providing them with the additional coaching needed based on the error you describe The account closure was processed on August 9, and a balance refund check in the amount of $was sent to you The $fee was inadvertently assessed during the closure process We have refunded this fee and a check for $is enclosed We apologize for the delay and we thank you for the opportunity to fully resolve your concern We trust the information provided above addresses this matter Please contact us with any additional questions

Good afternoon, *** Attached please find the customer response letter for Mr*** If you have any questions please feel free to contact me Thank you ***

Good afternoon, *** Attached please find the customer response letter for Mr*** If you have any questions, please feel free to contact me Thank you ***

[redacted] This letter is in response to the concern you raised with the Revdex.com regarding what you characterized as the fraudulent use of your funds We have reviewed the complaint and our findings are summarized below [redacted] , we have unfortunately been unable to locate any account for you in our systems We have attempted to contact you using the contact information provided in your complaint with no success Without an account number or some additional account information we are unable to proceed with our investigation We understand that this is a very serious matter, and we would like to assist you in any way we possibly can If you prefer to contact the Bank directly, please feel free to call or email the Customer Response Manager using the following contact information: [redacted] We will begin our investigation immediately if you can contact us with the necessary information If we do not receive the information required to locate your account we will have to consider the complaint closed We look forward to hearing from you in the near future

Good afternoon, ***. I've attached a copy of the response letter we mailed to Mr. [redacted] regarding his complaint. Unfortunately this one is still unresolved. I don't know if you have any influence with Mr. [redacted] , but he is insisting that he will not deliver documentary ID... to prove his identity and that he is the person who has been conducting the transactions. Due to our obligations under the Bank Secrecy Act and USA Patriot Act we are required to have such fraud protection in place. We will be unable to release th funds until we receive the requested documents.Thanks, Lexe. Let me know if you have any questions. [redacted]

[redacted] The Bancorp Payment Solutions Group This letter is in response to the additional concern you raised with the RevDex.com regarding your Chime Visa Prepaid Card. We have reviewed your rebuttal complaint and our findings appear below. Your initial dispute claim was denied due to a combination of factors that caused the investigators to find that no error had occurred. The factors that were considered included the following: · At no time did you indicate that your card was not in your possession. · You stated that your PIN was memorized and not written down, but the PIN was used to complete the disputed transaction, and the card was physically present for that transaction. · Another transaction that is not being disputed was completed less than 3 minutes after the disputed transaction. Both transactions were completed at the same address. Your previous card was blocked as part of the standard dispute procedures when a customer opens a dispute claim under the Unauthorized Transaction reason code. According to 1debit, the program manager, your existing card was blocked when you opened your dispute claim on February 21, 2015. The new card was issued on February 23 and was activated on March 2. Unfortunately we have not received any additional information that is sufficient to indicate that an error occurred. Consequently, the initial decision is upheld. We understand that this is not the result you were seeking; however, we are confident that we have reached a correct decision based on a thorough and accurate investigation. We hope this information is helpful. Please contact us with any additional questions. Sincerely,

[redacted] : This letter is in response to the concern you raised with the Revdex.com regarding your AccountNow Prepaid Visa Card We have reviewed your complaint and our findings are summarized below On June 10, 2014, you requested to have a new card issued to you The card (ending in 9881) was mailed on June 12, You contacted AccountNow, the program manager, on June to report that you had not received the newly issued card AccountNow processed a new card order and mailed the card (ending in 1707) on June On July 3, you reported that you still had not received the card ending in 1707, so AccountNow processed an expedited card order Our records indicate that the third card (ending in 5507) was delivered and activated on July The $fee for expedited card delivery was credited back to your account on July AccountNow has informed us that the card ending in was returned by the post office with the return reason of “undeliverable” There is no record of the card ending in being returned by the post office Unfortunately we cannot explain why you experienced such difficulty in having cards delivered by the post office when all the cards were sent to the same address, including the card successfully delivered by Federal Express You may want to contact your local Postmaster to see if they can determine if there are any issues with your mailing address according to the US Postal Service We apologize for the inconvenience and frustration you experienced, and we are glad we were able to resolve this matter to your satisfaction We hope that this information is helpful Please contact us with any additional questions Sincerely, The Bancorp Payment Solutions Group

Revdex.com: After months they did finally get my money transferred I'm happy to no longer being one of their customers I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Good morning, *** Attached please find the customer response letter and support documentation for [redacted] If you have any questions please feel free to contact me Thank you ***

Good afternoon, *** Attached please find the customer response letter for Ms [redacted] If you have any questions please feel free to contact me Thank you ***

Good afternoon, *** Attached please find the customer response letter for Ms*** If you have any questions please feel free to contact me Thank you ***

Good afternoon, *** Attached please find the customer response letter for Mr [redacted] If you have any questions please feel free to contact me Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,

Good morning, ***. I've attached the customer response letter we mailed to *** *** today. The check was sent out yesterday. Please let me know if you have any questions. Thank you
Todd

Good afternoon, ***. I've attached the response documents for Ms***'s complaint. Please let me know if you have any questions. Thank you
The Bancorp