The Bicycle Shop

The customer received a full refund for tickets that were mis-listed. Please let us know if there is any further action required from TicketCity!

I spoke on the phone with [redacted] this morning on her phone number ###-###-#### at approximately 9:21 am PT regarding her orders. We resolved the complaint, and we have replaced her tickets with upgraded seats at no additional cost that will ship to her at her address at [redacted]...

[redacted]. Best,[redacted], ###-###-####

We have worked out this situation amicably with our client.

TicketCity spoke with Ms. [redacted] on June 12 to address concerns regarding her order for the U2 concert on June 20. As stated to Ms. [redacted], TicketCity's seller experienced an unforeseen delay in receiving the tickets from the venue. This resulted in Ms. [redacted] mistakenly being informed that her...

tickets were available several weeks earlier than they actually will be, for which we have taken responsibility. TicketCity has assured Ms. [redacted] that her tickets are still 100% guaranteed to be delivered on time, backed by the TicketCity Guarantee, and are expected to be delivered by the original estimated in-hand date of June 17. We have also taken necessary measures to ensure that the tickets will arrive on time and to compensate Ms. [redacted] for the inconvenience and subpar service. Please feel free to reach out to me directly with any questions. Thank you,**
[redacted]

Thank you for providing the order number. I will have them run the order and see if there were any issues.

The refund of $374 was processed on 3/22/17 back to the customer's VISA card used for purchase. A copy of the credit memo for the refund was emailed directly to the customer as proof. I left a voicemail with the customer to ensure that they received the email and that the refund is reflected on...

their bank statement. Attached to this message is a copy of the credit memo showing proof of the refund being processed on 3/22/17.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find it interesting. A resolution satisfactory to me was worked out over the phone and I am grateful to the Revdex.com.
Regards,
[redacted]

The tickets for this customer's order were emailed directly to him at 10:47 AM CST this morning. There was a delay receiving the tickets from the issuing entity due to technical problems that were beyond our control. The customer now has the tickets in his possession.

Hi Revdex.com - It is my understanding that this customer has received the requested refund. Please let us know if Mr. [redacted] has an additional complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Date Sent: 2/14/2018 8:29:04 AMComplaint: [redacted]I am rejecting this response because: The order number was in the original complaint.  Original order #[redacted].  What other information do you require?Regards,[redacted]

We have come to an agreement with the customer to credit him his service charge back to his credit card used for purchase as a make good.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
RegI want to cancel this complain the company refund me the money thanks rewards,
Jacqueline Elias

Complaint: [redacted]
I am rejecting this response because: There was no resolution. 
Regards,
[redacted]

The client agreed to pay a total of $230 for the two tickets. That is exactly what was charged and what the confirmation email received stated. A technical glitch caused $12 of the $230 not to be itemized correctly but the total order amount was listed correctly as the agreed upon $230. TicketCity...

greatly values our clients so as a courtesy we will be refunding $12 and will consider this matter closed.

From what we understand, the tickets were shipped to the client. FedEx shows the tickets as delivered. So, since they showed as delivered, we did not refund the client at first. However, we did refund $88 to the client for the service fee. We felt she was unhappy with her experience and we should...

not keep the service fee we provided since she felt we provided her no service. We also offered the client “get-ins” which means cheaper tickets to get her in the door, so she could go sit in her seats. She charged back after for the full amount. We never re-charged her card as our systems do not provide the capability to do so. Below you can see the charges!   As far as our bank account goes she was refunded the full amount just in two payments.   We also opened a case with FedEx in case they found the package, but they marked the package as delivered. FedEx Case #: [redacted]   Below, we show in the end she was refunded just in two payments because the $88.54 was charged first. (please see attached) I am not sure why she thinks any differently!   She’s welcome to reach out to us directly or if you have questions or concerns, as always please email.   I have CC’d [redacted], VP of Sales and [redacted], Director of Client Relations as well.

Complaint: [redacted]
I am rejecting this...

response because:Hi: I make a complain here before and I close the dispute trying to trust in this company but they lie to me again.. I buy 3 tickets for the cup centenary pay 648 dollars February 25 2016 I call several times before and after purchase. Before buying I was told I could print the tickets at the time of purchase. After you buy them they told me I had to wait until arrived by mail. When the February 26 start a Revdex.com.org complain through them they told me please wait the tickets I promise they arrived in March ..is ending April and still not received the tickets. Yesterday I call again and offer me a refund of 90 dollars since they have much higher prices than other companies I buy them at TicketCity because I read good reviews of people who spoke good of the company But I don't have the seem opinion now the lie to me all the time But wait too long I never received a confirmation nothing... I made payment through paypal. Try to give them a chance and closed the case with you on February 26 I had too much patience and wait too long but I do not want to wait even one more day almost centenarian cup start and I don't have my tickets and pay 648 dollars! For ghost tickets.... I want my money back I do not want the tickets even if I send them express the seller by phone say one thing and another thing too different in costumer service. Please help me get my money is not fair from February 25th to this day I keep lying and staying with my money. Family and friends who bought tickets for the same event by other companies already have their readys tickets. My country which was born never played in Usa and I will going to stay out of tickets because of a lying company play with me and my money. Please help me I need my money back a soon is possible Ithanks have a good day They ask me to close the case MrFeldan promise to me the tickets in March and he is only worry about the my feedback I trust and I close the disputefiled February 26 10:28 Am Is was a mistake close the case they still lying to me... I want the refund my money I don't want the tickets I don't trust antmore
Regards,
[redacted]

The client has been issued the full requested refund of $1,495 back to their Visa card.

Complaint: [redacted]
I am rejecting this response because: it's dismissive and rude and doesn't address the fundamental transparency issues I raised in my complaint (i.e. how you titled the website link to appear as though you were directly connected to BottleRock, how the re-seller statements on your website are not prominently featured, but in fact placed in an inconspicuous location on the site that is easily missed due to the flashing countdown clock that appears to entice sellers to act fast to purchase tickets before the sell out, even though the tickets were not in fact selling out, etc. There are so many issues with your marketing ethics here it's hard to know where to begin. On top of it your dismissive reply and tone is deeply concerning. My bank/ Credit Card has refunded me the transaction amount because they did in fact understand my concerns. I hope you seriously think about the way your company does business in the future. If you spelled out everything you've done for me here because of this compliant on your website, and guided consumers through warning messages at the time of transaction, there would not be an issue at all. 
Regards,
[redacted]

Tickets for our events are guaranteed by the date of the event as displayed in our terms/conditions. Often, National Finals Rodeo is delayed and we ensure pickups and shipments to hotels occur. We always speak with the client before making any delivery changes! From what I understand, [redacted],...

our director of customer service spoke with this client on the phone this morning in order to ensure she has full information for her event coming up. Any other questions - please reach out to me at [redacted] However, TicketCity guarantees all tickets by the event date 100%!