The Bicycle Shop

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This customer was put in contact with someone on site at NFR and delivered her rodeo tickets which she confirmed with [redacted], a Senior Client Relations Specialist.

We have resolved the complaint today with [redacted] by securing six tickets for the game at the original price listing she had submitted her order for at a total of $373.32.

This was an unfortunate miscommunication. The client will be receiving the originally purchased tickets at the originally purchased price.

Thank you for your business! The tickets have been emailed to you. Have a fantastic trip!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you so very much for your quick response. I greatly appreciate what your company does to get businesses to respond in when they have no been professional! 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have also emailed the tracking number for the tickets to a [redacted]. I will also list it in this communication. Tracking #[redacted].
Regards,
[redacted]

The refund of $50 was processed on 3/29/17, however, there was an error with our payment processor which led to the refund process not to complete. Our controller manually refunded the $50 back the the customer's PayPal account that was used for the original payment for her order. Attached is...

support proving that the refund was processed. I have emailed the customer with the attached proof to advise that refund has been taken care of.

Complaint: [redacted]
I am rejecting this response because:I received an email response (see below).I truly appreciate that someone finally looked into the matter and is working to resolve the issue. They also refunded the service fees as an act of good will, which I also appreciate.   However, the response provided to the Revdex.com stating that the tickets will be shipped out by Saturday, June 17, 2017, is contrary to what is stated in the email sent to me stating that delivery is expected on Thursday, June 15th.  I do not consider this matter resolved until I actually have the tickets I purchased in hand.-----------------------------------------------------------------------...⇄ SENT TO ME: Sent: Mon, Jun 12, 2017 11:51 am Subject: RE: Customer Service - Website Inquiry I’ve been in contact with the manager of fulfilment over at the seller’s office, of your tickets. I’ve let her know that we are very disappointed in the service she is providing us, and more importantly you – our mutual customer. She explained to me that they are currently waiting on a single ticket to complete your order. It turns out they are coming directly from the U2 fan club and they have been under a delayed release and should be in hand and ready to ship out within the next few days. I realize your event is in about a week and that can be very frustrating to have to wait and that you have been told many different things in regards to the shipping status of your order, and for that I apologize. The original in hand date for your order was specifically listed as 6/17 on the SeatGeek check out page, as well as our order status page.   TicketCity stands behind each and every purchase placed through us, with our TicketCity Guarantee, which states we will deliver authentic tickets on time for your event. There is not a single instance where you would not be provided with your tickets – in the very rare case that something happens with this broker, we would provide you with comparable or better seats. I’ve placed extensive notes on your order to contact you as soon as these are ready to be shipped out to you (the manager of fulfilment seems to think this will not be any later than this Wednesday – and they would be shipped to you on a priority over night label for delivery on Thursday, June 15th). I’ve CC’d our Director of PR and Communications on this email as well, she’s also available to you should you like to discuss this matter further. As a show of goodwill, I have refunded your service charge of $267.87 back onto your Visa card. This is not how TicketCity does business, and I am sorry for the issues you have encountered – we pride ourselves on providing the best customer service in the industry and will use this as a training opportunity to make sure it does not happen again. Please feel free to contact me directly should you have any further questions, comments, or concerns. I will be keeping an eye on your order over the next few days as well and will let you know as soon as I hear these are ready to be shipped out to you. Best Wishes,Manager of Client Relations ---------------------------------------------------------------------...⇄ will provide an update once the tickets are received.
Regards,
[redacted]  [redacted]