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The Bon-Ton Store Incorporated

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The Bon-Ton Store Incorporated Reviews (456)

We have blocked this customer from receiving any text messages from us.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

----- Forwarded message ----------From: [redacted]<[redacted].com>Date: Tue, Sep 20, 2016 at 12:28 PMSubject: Re: Fw: Your complaint has been receivedTo: [redacted] <[redacted]@myRevdex.com.org>Thank you. The credit deposits only now just in. It's about time. Case closed.

We have contacted the customer an resolved this issue.

Complaint: [redacted]
I am rejecting this response because:When I placed the order on 4/24/2017 and received order confirmation,...

the sale was made. We agreed that I, as a customer, was obligated to pay. And you, as a merchant, was obligated to deliver.  This obligation remains true because I have not done anything to break this agreement but you have done the following three.  Honoring the old price I paid is an easy way to convert a customer you have wronged to a loyal repeating customer. Customer loyalty is the key for a public traded retailer like you to grow.1) The order was supposed to ship in a week, but it didn't ship for 3 weeks.  This is your fault not mine.2) You cancelled my order on 5/14/2017 stating the item was not in stock.  But on the very next day, the item was in stock at your website.  Apparently the statement of 'out of stock' was a mistake.  This is your mistake not mine.3) When I called to ask you to honor the old price in my cancelled order to place a replacement order, you said the 'in stock' status on your website was false and my order would be cancelled again if I placed an order.  3 people I know did place their orders and all their orders were shipped within 2 days. On my second phone call, you did admit that there is no way you would know if an item is in stock or not other than what is displayed on the item page of your website through software integration with manufacturer's inventory system.  Obviously you made up the story that 'in stock' status on your website was false in order to stop your customers from asking to honor the old price in the mistakenly cancelled order.  Again you made a false statement and I didn't.
Regards,
[redacted]

It appears that this gift card was purchased with a fraud account.  As a result, the gift card has been devalued. The dollars will not be added back to the gift card.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The customer service representatives (CSR) are not consistent with their answers and gave me extreme difficulty with solving this issue. I originally placed the order on 9/16/2015 with 2-day shipping, five items circled as in the attached the photo were not delivered on 9/24/2015. CSR1 said she'll send a re-shipment request but not the gifts with purchase when I asked for supervisor, she just hang up on me. How RUDE! CSR2 said they'll send re-shipment request for all the missing items including gifts with purchase. 9/25/2015, CSR3 said she could cancel and refund my original order and place another duplicated order and choose the overnight shipment, I agreed. After all the time and efforts I spent, CSR4 told me the items I ordered were out of stock! CSR5 said the re-shipment investigation could take few weeks while another CSR said 3~6 business days. By the time I filed this complaint through Revdex.com, I checked online, all of them were still available as showing in attached photos. I am very unhappy with how Bon-Ton CSRs deal with customers. I have already missed the opportunity to send it out as a birthday gift by 9/26, and at the same time, I'm so tired dealing with Bon-Ton. The holding and waiting time is extremely long, and I've already spent more than five hours on it, not worth it at all. 
After reading this response, even no sincere apology. "The delay in shipment occurred when we transitioned to a new fulfillment facility. We processed a 25% credit as a courtesy for the inconvenience and will credit the remaining order. After listening to several of the recorded calls, it was difficult to figure out what this customer wanted; the items or the credit." To answer your response. It's not difficult to figure out what I wanted, it's difficult for me as a customer to understand what Bon-Ton really can offer. From my experience the so called "Customer First" is hilarious! I wanted re-shipment of those missing items, but was told several different answers, what else can I do?! No more wasting time for me, sincere apology and refund! 
Regards,
Unhappy Customer

This customer was contacted via phone on 2/17/16. I explained that she needs to work through her bank to get the credit as the card was cancelled. The bank will then contact us for reimbursed.

Complaint: [redacted]
I am rejecting this response because: The knives are currently available (5/23/17-1pm PST) at your own website.
Regards,
[redacted]

Customer service has called this customer and is working with her.

------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Wed, Oct 26, 2016 at 2:01 PMSubject: Fwd: Claim [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted]...

[redacted] <[redacted].com>Date: Wed, Oct 26, 2016 at 1:22 PMSubject: Claim [redacted]To: [email protected] whom it may concern:The store (Bon-ton) has contacted me and issued a credit. I would like to cancel this claim.Thank you,Best,[redacted]

I have spoken to the customer who stated the issues was resolved at the store.

Complaint: [redacted]
I am rejecting this response because:
Revdex.com,
Let the record show that I placed the order on September 10th 2015 and it is now October 7th 2015 and I have not received the package, and I have not received a refund.[redacted] says the investigation has been completed and that they were not able to retrieve the package.  There is now , no reason as to why I should not get my money back for the package I never got.
[redacted]
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The claim by Diane K[redacted] and BonTon Store's Inc., is false.  The shirts I purchased did not have a yellow dot or door buster tag, or any other visible sign or tag, days before the effective date of the coupon.  The shirts were excluded only before the coupon took effect therefore causing me to lose out on the savings of $50.
Regards,
[redacted]

Review: On Saturday, December 14, I ordered a coat from Carson's online for my son in [redacted], IN and requested 2 day delivery. I paid for the purchase on my Carson's credit card and got a delivery date. On Tuesday, Dec.17, I checked the delivery status and it said out for delivery, but it was never delivered. I checked the delivery status again on Wednesday, Dec.18 and it said again, out for delivery, but it was never delivered. At 9:30 pm on the 18th, the tracking status was updated to say that the package was left in a UPS Facility/Delivery rescheduled. As of today, Dec.23, no other updates have been provided. I have called Carson's several time to inquire about the status of the package and the delivery, and they keep referring me to UPS. I call UPS and was told first that the package was in a warehouse and I need to contact the shipper. Then I was told that the package was on a truck and out for delivery, but it was never delivered. At this point, I am trying to cancel the order and get credit for the coat, which I have not received so I can go purchase a coat for my son from a local store. However, Carson's does not want to refund my money, claiming that they can't refund my money. As of today, it has been one week since the ordered shipped and no one knows where the coat is. This morning, I called Carson's to request the order be cancelled, because the coat has not been received and my son has to have a coat, so I am going to go to a local store and give it to him when he comes home on Christmas Eve.Desired Settlement: I would like for Carson's to credit my Carson's charge for the cost of the coat. If they take too long, I would like for them to refund any interest charges I may incur also.

Business

Response:

The customer received and signed for the coat on 12/23. In addition, we have credited the customer 100% for the coat and the shipping.

Review: Order was placed on June 5, 2013. On June 8, 2013, we requested to cancel our order. The order was not yet billed or processed. Bon-Ton claimed to have billed and processed the order already. We received email confirmation that the order was not billed or processed until June 10, 2013. Bon-Ton still ignored our request and shipped the items on June 11, 2013. We refused delivery of the package and it was returned to Bon-Ton. We requested full refund of payment and shipping given their own mistakes. Today, July 5, 2013, we received a refund for the products minus costs of shipping.Desired Settlement: Refund of all charges, including shipping, in the amount of $29.21 rather than $19.28.

Business

Response:

Dear [redacted]

We apologize for not refunding the shipping charges. A credit has been issued for the shipping fee in the amount of $9.93.

Sincerely,

Executive Assistant

I called an associate from Bonton to place an order, I could not get the coupon on their home page to work. Associate placed order, told me I would get credit within in 3-5 days. Called back talked to associate said yes it was there, someone hit a wrong button and it had to be reprocessed. Called again, different associate, said the same thing but for my trouble they would give me the coupon again. After TWO WEEKS got a call and no --we can not do that only corporate gives credit, but we can't contact them. Fine I sent products back. Thought would try again --ordered December 1, 2, 3, &7th. It is December 9th, no products called associate, she had no way to contact warehouse, didn't know if would get order---- only corporate could do that .. Why do they even have associates?

Review: On dec 5th 2013, I went to the Carson's website . I purchased two watches a male diesel watch and a woman's bulova. Two cologne sets. I used my rewards that I have earned on my total which ended up taking a substantial amount off my total. My total went from $400 and something to $277 and some change. The woman's bulova watch took most of the discount . It was $135 and my rewards and discounts took off $120 dollars off bringing it down to $15 dollars. I place my order and get emailed a web order confirmation. Three of my items come except the woman's bulova watch . My bill comes in so I decide to call and see where my watch is. I talk to several customer service agents and no one seems to know what I'm talking about. They can't find my confirmation web number , my order has been changed as if I made the purchase on dec the 6th . They claim I never ordered the woman's watch . I tell them I have my web order and I'll email it to them to prove it. I been sending it to them and they keep telling me they have not received it. I emailed them numerous of time even sent it out to other people to see if I am sending it right . It has been a month now since I ordered this watch as a gift and no one is explaining to me where why and how did this happen. I feel like I have been lied and cheated out of a deal .Desired Settlement: I want them to know that just because I received a great deal of discounts they do not have the right to change peoples orders with out their knowledge . That is consider cheating the consumer . What if I deleted my web order confirmation number and trusted that the company is honest enough to provide what the customer ordered. Not only did they lose my trust in them they have also lost a customer. I can not see myself shopping there. I earned those rewards by shopping and accumulating points for every dollar I have spent . My rewards were $ 180 dollars . The woman's watch took $120 of those $180 rewards . Which by the way they have also cheated me out of. I want my watch that I order that was for a holiday gift. I want the company to know what they have put me through by trying to claim my innocents . Hours on the phone with representative not helping , continuous emailing to see if there is progress with my issue. Having to call them because a representative said that someone would be calling me back and not hearing a word from them.

Business

Response:

This customer called our shopping service to obtain the watch in question but they were unable to locate the watch because it was no longer available. The rewards cards used on the original purchase were replaced.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

When I spoke to the first representive she told me they do not have the watch in stock . When she gave me a number to call because she could not do anything for me I spoke to another representive who told me she can give the watch to me for $80 dollars . I told her why would I pay $80 dollars for a watch that I am getting for free because I had applied $120 dollars worth of coupons and the watch was on sale for $101.25 . She than sent me to her manager [redacted] who told me to send my web confirmation and he'll have to see . I have been sending it and no replys. I have been emailing and I have not heard from them regarding my coupons nor watch. I have not been given my coupons as they have stated . I am coping my emails between [redacted] and I and attaching it in this message.

Sent from my iPhone

Review: I had ordered an item of 2 quantity on Sept 30 on bonton.com. when the order went through I checked and found out that only one quantity had gone through. I had ordered a beautiful dress for a twins that I wanted to give. so I ordered one more piece of that dress on the same day. I recieved one last week and another one I was supposed to recieve on 10/7. since I didnt recieve I called up UPS. they told the package has been lost. and asked me to call Bonton. so I called them they spoke to UPS and mentioned that its indeed lost and would open an investigation and would require 3 weeks to complete. I just had birthday for the twins yesterday and I was inconvienced by this and had to rush out to get some other dress. I told them I would give them today based upon UPS updated rescheduled delivery date and now I wouldnt get because of UPS issue. I spoke to rep from bonton and she told there is nothing she can do apart from opening investigation. I spent an hour trying to sort it out with UPS and also bonton toll free number. she told me I could buy another dress but I would have to pay for it. the last time I had ordered there was a discount and also free shipping which I wouldnt get it now. this is the worst experience I had for online shopping for dress.

order number :-[redacted](which was not delivered) [redacted](this one was delivered).Desired Settlement: it is the responsibilty of the company to provide an alternative in this kind of scenario rather than asking the customer to buy another product at full pricing and shipping. I had similar issue with [redacted] and also [redacted]. and they had indeed provided better alternative and also free expedited shipping and also allowed me order one additional product in addition to messed up transaction.

Business

Response:

Dear **. [redacted],

Our Ecommerce department has researched this customer's complaint. The customer placed the order on September 30. She called to cancel the order teh next day but it had already been processed and scheduled for delivery. It was shipped on 10/2. The next communication we had with this customer was on 10/8 stating that the shipment was not on the UPS truck. We are showing that this order delivered on 10/9 according to the UPS website tracking information.

Regards,

Review: I purchased a luxury bedding collection from Carson Pirie Scott (owned by the Bon Ton Stores), and the comforter totally fell apart - threading was coming apart all all sides. The collection was by [redacted] called the Lexington Collection. I contacted Carson Pirie Scott to tell them what happened, and they said I would have to contact customer service from [redacted] since it was over a year old. I emailed [redacted] customer service address which is [redacted] with pictures of comforter which fell apart and this was their reply,

" Hi [redacted]-

I’m very sorry that your comforter is ripping on the sides. The [redacted] Luxury Bedding was a license [redacted] had with the BON TON STORES, that expired over 3 years ago. BON TON produced and sold the items exclusively from their stores (Bergner's, Boston Store, Carson Pirie Scott, Elder-Beerman, Herberger's, and Younkers). Unfortunately Bon Ton at this time has no way to replace your comforter, I would suggest taking it back to the store you bought it (or at least pictures) and asking what they can do for you, hopefully store credit.

Best Regards-

[redacted]/** Client Services Representative

Direct Line: ###-###-####

Well, the store told me to contact them, and they told me to go back to the store and try to get credit. I think because the store sold me a product that didn't hold up, I should at least receive credit for the item if they cannot replace it. I did look up reviews of this product online, and others complained about the same thing happening to their comforter, so it was not made well, and was expensive and considered luxury bedding. I purchased everything that goes with it from pillows, sheets and draperies, and now don't have a comforter that goes with it. Very unhappy about this.Desired Settlement: Since it doesn't seem like I can get a replacement since I can't find it any longer, I would like a refund on what is cost. I believe the cost was around $200.00 It was a king size.

Business

Response:

Dear **. [redacted],

I have spoken with this customer and settled this issue.

Sincerely,

Executive Assistant

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Description: General Merchandise - Retail

Address: 2801 East Market Street, York, Pennsylvania, United States, 17402

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www.thebonton.com

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Shady, yet now dead: once upon a time this website was reported to be associated with The Bon-Ton Store Incorporated, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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