The Bon-Ton Store Incorporated

Review: Back in August 2013, I purchased merchandise at Bon Ton in [redacted], NY. I used my credit card for purchase. The next day I went back to return all of the merchandise and I was suppose to receive a refund of $104.97 but my card had expired and I didn't have the new card with me. The reason for the return was because I had coupons that never registered for the transaction. So I re purchased all of the returned items and purchased on my debit card. After speaking with both my credit card company and Bon Ton and countless in person appearances and phone calls, no one seems to be able to find the 104.97 for my refund on my original transaction so I basically charged double for my merchandise and still until this day have not received a refund. This complaint is one of my last resorts in resolving this issue with the Bon Ton.Desired Settlement: I am hoping to have my credit card ending in [redacted] refunded the amount of $104.97 so I have been accruing interest on this amount as well so it has cost more than the original $104.97.

Business

Response:

We will be doing a credit to this customers card for the disputed amount.

Sincerely,

The Bon-Ton Stores, Inc

Review: we purchased a sofa & chair in 2012 from the store - we loved it, also purchased a warranty. My husband had an accident that caused a burn on the sofa. Since we had a warranty the sofa was replaced but the replacement sofa was not the same quality as the original sofa. We had the service technician come to our home and look at the sofa, he took pictures and said it meets specifications.1)The pillows for your back - there are 3 - none of them are stuffed completely the same - the one in the middle is barely stuffed and is noticably smaller.2) the leather is not smooth on sides or the front of the sofa.We asked they fix at least the pillows - they denied the claim.

Product_Or_Service: Sofa

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

We request the issues be fixed or replace it.

Business

Response:

Per the report from our technician that inspected the sofa, it is up to the manufacturer's specifications. As a one time accommodation we will replace the sofa. The customer has been called and we left a message to schedule a delivery date for the replacement.

Sincerely,

Executive Assistant

Review: Elder Beerman not following through on an advertised coupon even after all stipulations of the coupon was followed accordingly.

I received a coupon in the mail to use at any Elderbeerman store for a Friday/Saturday sale. I used the coupon Saturday(10/26). The stipulation was to spend $100 or more and get $50 off the total bill. I exceeded the dollar amount and spent $180. I had purchased 5 ite** total. I had a pair of boots that did not work out for me and therefore went to return them back the next day. When I attempted to return the boots, I noticed that the credit was not the correct amount. It appeared the system took the $50 coupon and adjusted a percentage towards each item, which is fine, however after returning the boots I still qualified for the full $50 amount coupon since my total bill after the return was still over the $100 stipulation. So basically my $50 coupon turned into $33. When I tried explaining this to the associate she agreed with me and contacted a manager.

**. [redacted] (manager)approached the sales counter, before I could show him and explain the issue he immediately started to argue with me telling me that is how the system is set up and it was completely fair. I had to ask him several times to at least hear my concern and my point yet he demanded that he speaks first. I allowed him to talk but **. [redacted] only wanted to explain how your system was set up in a condescending tone toward me. When I asked him why my $50 coupon now turned into $33 even after I spent over the $100 after the return, he told me I was asking him to give me money that was not mine. I felt insulted as **. [redacted] and he continued to raise his voice toward me. I also could see the sales associate behind him clearly uncomfortable, using her body language and facial gestures agreeing with me as I was explaining to her manager that I would just return all my merchandise that I purchased and call it a day. I asked **. [redacted] for his last name and he refused to give it to me. However, I did see his full name on a slip of paper he was filling out. **. [redacted] told me to sign the credit and he would take care of me in another way. So I signed the incorrect credit per his request. After doing so, I sat at the counter as he was working the register and he said he was giving me an additional $25 credit which is more than what I was arguing for... He said "now you are stealing from us." I told him I only wanted what was offered to me and the difference was $17. I explained again to him that I have no problem going home and getting the other ite** to return since the full $50 coupon was not being honored after I fulfilled my end of the agreement.

I must say, this was quite an insulting/embarrassing experience; I was appalled by how this was handled and could not believe I was being called a thief as I was walking out the door by **. [redacted], but more so concerned about the main principal of the issue in regards to the $50 coupon. The coupon clearly states if I spend over $100 I will receive $50 off my total bill. After I returned the boots my total bill was $116...so why did my coupon turn into a $33 coupon? **. [redacted] also told me it is common practice for customers to do a separate transaction once they reach the $100 total. He said the customer will put ite** on one receipt once the $100 total is reached, then the remaining ite** on a separate receipt just to avoid what I am going through in case of a return. I questioned him on the logic of this and he said to put ite** on a separate receipt that I may think I may return, therefore I won't lose my $50 coupon. I asked him why he would put his sales associate through this especially on a busy sale day. He says it is no problem people do this all the time.

I sent an email to the corporate office Monday (10/28/13), did not hear a response. So I mailed a letter to the corporate office at 2801 East Market St., York, PA 17402 on Thursday (10/31/13) and still havDesired Settlement: I am requesting an explanation as to why they did not follow through on their promotional coupon and why the manager was so insulting and defaming to a loyal customer. All I wanted was my $50 coupon that was entitled to me. I would like this issue to be researched to see how many other people have been affected by this same issue and how much money the company has scammed from other customers with this same promotional offer.

Business

Response:

Dear **. [redacted],

In response to this customers complaint, we sincerely apologize for the treatment this customer received. The coupon issue was handled at the store and the associates behavior was addressed by the store manager. With the $50 off $100 coupon, the discount is spread across all qualifying items in the purchase. Each qualifying item on the receipt shows the return value if a customer decides to return an item. It states on the back of the coupon "if you return a portion of your purchase, a portion of the discount will be lost."

The store manager has tried to contact this customer at the phone number listed but it was not an operating number. He also tried via email but the customer has not responded. If she would like to speak to the store manager, here is his contact information.

###-###-#### x[redacted]

Sincererly,

Executive Assistant

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I understand that the system will take a percentage off each purchase, that is not the dispute/concern.

The coupon clearly states if the customer purchases over $100 they will recieve $50 off. After returning one item back to your store the following day, my total bill was still well over the $100 stipulation, therefore I should have still qualified for the full $50 coupon. I would accept your response if I had fallen short of the $100 purchase stipulation but this was not the case. So please explain how is it when the coupon was justified (purchase over $100) but yet the discount dropped to $33 instead of the full $50. This makes no sense that the coupon was not fully honored when the customer still spent over $100.

Also, I am confused as to why it was so difficult for your company to respond to me. I sent an email, a letter via post office and the number on file is a working number that I have had for over 20 years.

Regards,

Business

Response:

Once the coupon is tendered, it is no longer valid. As stated in my response, "if you return a portion of the purchase, a portion of the discount will be lost." Your receipt showed you the value of the item if it was returned. The purchase still being over $100 dollars after the return does not reactivate the value of the coupon. As for the response from the corporate office, we prefer that the store handle the situation if at all possible. The store did give you the additional discount you requested and we consider this matter closed.

Sincerely

Executive Assistant

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Its a good thing I decided to get the Revdex.com involved to receive a response from you, I am not sure why I have yet recieved an apology in regards to how your manager handled my situation. He did credit me $25 instead of $17 and in fact he argued with me when I asked him to only credit me the amount owed nothing more but he refused and yelled that I was stealing from your store as I walked out the door. I am disappointed and expected better from your company since I been a loyal customer for many many years. Obviously I will redirect my shopping elsewhere and continue to communicate through networking tools on my experience. I did speak to an executive manager from Kohl's since they have similiar promotions and even before I told him my story with your company, he explained to me that if the customer honors the coupon stipulation they are entitled to the full offer. I did recived another coupon in the mail from your company for $50 off a purchase of $100 and will be sending it to attorney general's office to get their input on your marketing strategy.

Regards,

Review: I ordered two dresses and received them on Feb 20, They were not as they appeared online so I returned them, paying my own postage Priority Mail on 2/23/With delivery confirmation, they were received on 3/1/at 9:a.mUSPS tracking# [redacted]Upon confirmation of receipt of these returned items, I called customer service at [redacted], order # [redacted] and ask when my debit card would be credited since I paid $postage to have these returned quicklyI was told on 3/4/2013, a credit would be processed that day or the following day and since I had an affair to attend, I purchased a dress at another local department storeI purchased this dress after being told my account would be credited on the or the 5th at the latestI still have not received my refund of $which has in turn caused overdraft charges of $35.00, one on the 3/and one on 3/Can you please help me get my refund plus the additional expenses incurred.Desired Settlement: I was refunded for the dresses at $plus the $Priority Postage along with the refund of the two overdrafts there were incurred due to being given informationThis totals $I called this customer service number times and have been told a credit has already been issued, I called my [redacted] Bank and they say there is yet to be a credit processing, so I am out $and had to borrow money from a friend to cover the overdraft charges and I feel I was totally mistreated and lead to believe a credit was processing when in fact, I have yet to see one
Business
Response:
Dear [redacted],
We apologize for the delay in processing the refundI have checked with our E-Commerce Customer Service regarding the refundAccording to our records, we show that [redacted] talked with a representative on 3/11/and at that time she was informed that the credit was processed on 3/8/for $We have no other record of calls from [redacted]We will credit [redacted] for the postage of $but not for the overdraft feesIt takes approximately - business days for a credit to appear in a customer's bank account when they use a debit card
Sincerely,
Executive Assistant
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because: This is an absolute untruth because I have spoken to customer reps times priorI have documentation on my cellphone records of this and will be glad to summit these
Regards,
Business
Response:
Dear [redacted],
We are sorry that [redacted] disagrees with our settlement but we will not refund her the overdraft feesCredit to a customers account may take from - business days before showing in the customers account depending on the bankIt is the consumers responsibility to monitor their account to make sure there are sufficient funds available
Sincerely,
Executive Assistant
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because:
Regards,
I will NEVER BUY ANYTHING FROM THIS DEPARTMENT STORE AGAIN AND PLAN TO POST MY EXPERIENCE ON THEIR WEBSITEI WAS PROMISED A REFUND IN A COUPLE OF DAYS AND IT WAS INSTEAD DAYS...SO I DO MONITOR MY ACCOUNT BUT THIS COMPANY IS OBVIOUSLY LIKE THE REST OF THE LARGE COMPANIES....THEY KEEP YOUR MONEY TO GAIN INTEREST AND RELEASE IT AFTER YOU BEG FOR THE REFUNDTHANK YOU Revdex.com FOR YOU ASSISTANCE IN THIS RIP OFF COMPANY

Review: I want to make you aware of a situation I encountered with the Younkers Black Friday ad at the Wausau, WI Younkers store. In the Black Friday ad, there was a sale on a [redacted] ceramic 14 piece pot set. The picture in the ad featured the black set of pots. With the sale there was supposed to be a $20 rebate. I went to the store on 11/27/14 and purchased a set of black pots and picked up the rebate form. On the display by the pot sets, there was no mention of any exclusion as to color of pots that was eligible for the rebate. When I went to fill out the rebate form (after cutting out the UPC symbol) I found that the black sets UPC number was not listed on the rebate form. I called the store and spoke to the manager and she acknowledged that the display did not mention that the black pots were not included in the rebate and that the ad even featured the black pot set but that there was nothing she could do. I have sent two e-mails to Younkers which have been ignored and when I called their main customer care center, they ackowledged the mistake in the ad and that management was aware of it but that there was nothing they could do about it.This is actually an illegal practice by Younkers. If the ad shows the set of black pots and all the different pot colors are placed next to one another in a display, any exclusions to the sale/rebate need to be clearly communicated to customer so they can make an informed decision regarding their purchase. Since I cut out the UPC symbol for the rebate, I am now stuck with a set of pots I would not have purchased had I known they were excluded from the rebate. I have a picture of the ad, etc if you need any of this sent to you.Desired Settlement: I feel I should be entitled to the $20 rebate for the pots as was advertised.

Business

Response:

We have spoken to the customer and will be sending her a gift card to cover the rebate

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I shopped this store one Friday morning and there were shoes half price which were the result of a doorbuster sale. They didn't have my size and I tried on the size above and below. These didn't fit. They were starting a "Find It" promotion and I was their first to use it. They looked online for the shoes in my size and found them. I don't use credit cards so they had me purchase a gift card for the amount. This all took about half an hour. I was told the shoes would be send within 3 days. I left feeling I had accomplished what I came to do. I didn't look further for the shoes because I had found them. I did receive an email verification that they would be shipped in 3 days and payment had been made. A day later, I got an email saying the order was canceled. No reason or anything given. I again traveled to the store (1/2 hour trip each way) to get my cash back. Well, because of purchasing the gift card, I can' t have my cash back. I never buy gift cards for myself! I spent yet another half hour at the store trying to sort it out. The manager assured me he would call in the afternoon. No call came. I did get a gift card in the mail that afternoon with the amount of my purchase. I called to complain only to be sent to three other numbers and no one could help. I want the cash back so I can go to another store. I will not be returning to Bon-Ton. This is not my first bad experience there. This seems like a bait and switch but I got nothing. They got my cash and now are trying to force me to shop with them again. I have to save for my purchases and now can't purchase the shoes I needed for an appointment. I've never experienced this before and I'm almost 60! Please stop these corporations from hurting the little people. It may be only $26 but it's all I had at the tiDesired Settlement: I believe they owe more than a refund at this point. No one wants to handle it.

Business

Response:

We will be sending the customer a check for the amount of the purchase.

Executive Assistant

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: [redacted] was shopping with her mother on March 30, 2013. She put 3 items on the counter for the cashier. When the cashier was done ringing up her purchase, he put two items in bags and then held one of the bags open for [redacted] to place a third small hand wallet into the bag. She was talking to her mother while the things were being rung up. When she turned from the counter, she pulled out the receipt to look at the price she was charged at the bottom of the bill and then proceeded to exit the store. At this point a security guard approached her and refused to allow her out of the store. The staff person accused her of theft. She was taken with her mother to a back room and left there for about 40 minutes. She is [redacted], with limited English proficiency in both reading and speaking, so she tried to cooperate but didn't understand everything said to her and on top of this was crying and very upset. The staff then made her sign paperwork and took copies of her SS# and drivers license. [redacted]'s mother has no English proficiency. At no time was a translator offered to them. She returned to the store with a friend and an American who tried to resolve the situation. Bon Ton was very uncooperative and refused to share the security tape they say exists and refused to return or destroy the paperwork with her personal ID she was made to sign. They did offer to not press charges with the police, but [redacted] was very concerned about her honor and her personal information being on file at the store. She wants a witness to view the tape to prove she is telling the truth. They do not want financial gain from this, only for BonTon to apologize, allow another impartial person to see the tape, and to destroy thir copies of her personal ID.Desired Settlement: See above. Return or destroy the paperwork with her personal ID she was made to sign. Allow another impartial person to see the tape.

Business

Response:

Dear [redacted]

We had sent a letter to this customer on April 10 however, the address was different than the address on this complaint. I have attached the letter as our response.

Sincerely,

Executive Assistant

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I am from Canada and signed up for a Herberger's credit card when visiting their store in North Dakota. Upon receiving my Herberger's bill, my huisband immediately sent a cheque to the address indicated. The cheque written was for the correct amount of the bill but when cashed reverted back to Canadian dollars. Therefore we received another bill a month later with a late charge and an additional fee of $7.70 (the exchange amount from US to Canadian funds). Please note that when we received the bill in the mail, we only had 2 days to have the amount to their address for processing or would be charged a late fee. I called their accounting department and explained my predicament. I said I would glady send the $7.70 because of the exchange difference, but didn't feel the late fee was fair since I did not have sufficient time to send payment back given the amount of time it took to receive their bill statement to Canada. She said they would waive the late fee this once only. I explained that the first late fee was because of the exchange difference which I did not know about but by the time they received my $7.70, it would not be on time and I would get charged another late fee. She spoke to her Supervisor and said they would waive the next late fee as well. I agreed and sent a cheque for the $7.70 immediately. They returned the cheque approximately three weeks later because the exact anme on the payee information was not completely filled in. They also charged me another $25 which they said they wouldn't since the mail system does not allow for their bill and my payment to be received in the time they designate for a late fee. So I called them again and said I would oonce again send the $7.70 US funds if they waived the late fee. They said they would not waive the late fee. I then said 'why would I EVER pay you mty $7.70 if you just continue to charge me a new late fee each month. I do not qualify for online banking since I have a Canadian bank account not an American one. Obviously I can't pay this in person because I live in Canada. So they are saying I need to pay $35 each month for being late each month because their bill does not reach me until a few days before payment is due. This is an impossible situation. They will not reason with me. I will gladly pay the remaining $7.70 but I will not pay the monthly late fees they continue to charge me for because the mail system is slow.Desired Settlement: I will pay the original $7.70 and they will waive all the riduculous late fees. I will never shop in their store again so this will never happen again.

Business

Response:

After reviewing bank records, we indicate that her payment had been received on June 30, 2014, for $53.90 (US Funds), leaving the remaining amount of $7.70. When payments are received from Canadian customers they will be converted based on that days exchange rate, unless "US FUNDS" is written on the check. Unfortunately, this was not written on her check and the value written out was less once converted.

In addition, [redacted] Bank indicates that [redacted]'s account had not received the remaining amount of $7.70 causing late fees and finance charges to accrue; as stated in the Credit Card Agreement. As of today, the balance has increase to $81.10.

In the interest of Customer Service, [redacted] Bank has removed the late fees of $63.40, finance charges of $10.00, and adjustment the remaining amount of $7.70 to bring [redacted]'s balance to zero (0).

Furthermore, we indicate that [redacted] closed her account on September 4, 2014.

Review: I returned an item Friday 3-14 and used my debit card for the transaction. I have yet ( Monday 3-17) to receive the refund in my bank account.

as aboveDesired Settlement: Purchased an item at [redacted] store, was unable to return there. Wentto [redacted] Mall store and returned item. Was given a credit on my debit account but the funds have not arrived by 3- 17

Business

Response:

We just received your complaint yesterday,March 31. You should have seen the credit post to your account already. Please be advised when using a debit card for purchases, it can take up to 7 business days for the credit to post to your account depending on your bank.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:Your business accepted my debit card for a purchase and the transaction was completed at that moment, your store had my funds at that exact time. It is not right or acceptable that your business keep my funds for up to seven days after you have the item returned to the store. I am quite certain you would not accept that I pay up to 7 days after I take the item. My bank states they do not keep deposits for up to 7 days. Your store is using my funds for gain. That is not right or fair. Regards,[redacted]

Consumer

Response:

Yes, I have received the refund but that is not my complaint. My great concern and complaint is that Beermans insists I pay for my purchase on the spot (fair enough)But they take up to 7 days to return my funds after I have returned the item. They get to hold and use my money unfairly.

Review: Consumer called in she is legally blind and she has no one help her with a written complaint.

Revdex.com staff person took her complaint over the phone.

She purchased mattress set from [redacted] for $700.00. The mattress set was recalled.

[redacted] told her they could get her a new set for $200.00 more. She agreed to pay the $200 but she does not feel she should have to do that.

[redacted] has not replaced the set yet.Desired Settlement: She wants her set replaced.

Business

Response:

Dear **. [redacted],

We apologize for the issue with the original mattress which was deemed to be defective by our service company. We offered to replace the mattress with the same type at no additional cost to the customer but she refused. The customer demanded that we replace the box spring as well even though there was nothing wrong with it. As a one time accommodation, we agreed to do so. She decided to go to the store to pick out a different mattress. We told the customer she would be responsible for the cost difference for the new mattress and she accepted it. The difference in cost between the returned mattress and the new mattress is $255.60 which is the customers responsibility. The exchange should have taken place on 7/28/13. The customer stated she would contact the Revdex.com to let them know that the matter was taken care of.

Sincerely,

Review: I purchased 4 bags of [redacted] Chocolatier Assorted Dessert Truffles which were advertised as following:

==============================================================================⇄ />
Assorted dessert truffles

Individually wrapped

Chocolate Lava Cake Dessert Truffles, Strawberry Cheesecake Dessert Truffles and Creme Brulee Dessert Truffles

Approximately 20 pieces

Made in the USA

==============================================================================⇄ />
Following URL has complete information of product:

http://www.bonton.com/shop/home/holiday-shop/gourmet-gifts/godiva-chocolatier-as...⇄ />
When I checked bags, I noticed that they have only 12 pieces per bag which is 40% less than advertised.Desired Settlement: I presented following settlement:

a) refunding 40% to credit card that I paid with

OR

b) sending bag(s) that contains approximately 32 pieces that were missing from original order.

As a result I received following response from customer service:

Thank you for contacting us today regarding your order. We do apologize for any inconvenience. I’m sorry we can’t send you a 40% credit for this reason. The site states “approximately” 20 pieces. This is a guestimate. I’m sorry you didn’t receive exactly 20 but that is not what we advertise.

Business

Response:

We have given this customer 50% off the order and have sent him an email confirmation.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a necklace in September and was not pleased when the product when it arrived. I promptly returned the item on 9/14/2013 (per their instructions)via USPS. Per the USPS, the item was returned to their facility in New York on 9/24/2013. I contacted the ###-###-#### 9/23/2013 to see if the item had been returned yet and was told it could take 7-10 days. I then called again on 10/18/2013 and was told it had not been received yet. I then confirmed with the USPS that the item had been delivered and obtained a copy of a signature who received it. I then contacted them again and informed [redacted] of this information, she advised me to email the documents to [email protected] with the information, which I did on 10/22/2013. On 10/28/2013, I spoke with [redacted] and was again told that the item could not be located, [redacted] told me that a supevisor had tried to contact me on my cell phone-which I had no record of receiving a call. [redacted] then stated that a supevisor would be calling me back. [redacted] then left me a voicmail message stating that I should contact the USPS to have them track the item. I called back and spoke to [redacted] and explained her that I have already done all that and advised her to put that in the notes and forward it to the supervisor. She attempted to get a supevisor on the phone but was unable to do so and told me that a supevisor would be calling me back, which no one did. 10/29/2013-spoke with [redacted] this morning (9:10am EST), and told him I want to speak with a supervisor now or someone above the supervisor. He tried to get a supevisor on the phone and then advised me to contact the USPS-which I then explained to him, if had read the notes from the other representatives with whom I had already spoken with, he would see that I have already done that. He then proceeded to recap everything I have already discussed, I asked to speak with a supervisor and was told he would have someone call me back.Desired Settlement: I would like to be reimbursed for the full amount of my purchase including shipping (both ways), total amount: $196.07

Business

Response:

Dear [redacted],

We apologize for the delay in this customer receiving her refund on this necklace. We contacted the vendor to issue the credit but we are still waiting for a response. We will resolve this in some manner and to the customers interest.

Sincerely,

Executive Assistant

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I received a full refund posted to my account on 12/3/2013.

Regards,

Review: I made this order online from their website three days ago. I bought a luggage for my spring break starting on Mar. 10th. The problem is that they have not shipped the luggage by far and they are unable to cancel the order. They keep telling me that they cannot cancel the order even it has not been shipped. I don't have enough time to wait for the arrival of the luggage so I don't need it anymore. It is really ridiculous that I cannot cancel the order that has not been shipped! They are also unwilling to offer me the free return shipping. They ask me to reject the package when I receive it, but I live in apartments and the front desk told me that they cannot do this. I also do not have access to their local store. I am really tired of this.Desired Settlement: Either cancel my order or provide me a paid-label that I can return it for free.

Business

Response:

Dear [redacted],

We apologize for the delay in shipping the luggage. We have canceled the order today.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased an email gift card for my daughter on May 23rd through the Boston Store. It was supposed to be sent to her by email and she did not receive it. I called several days later to report that she had not received it and was told by a very kind representative it could be sent a second time and it it was not received, that a snail mail gift card could be sent to my daughter. This representative seemed very knowledgeable and was very willing to assist me. She took my daughter's phone number, and address so that a snail mail card could be sent if the email card was not received a second time. Again the email card was not received by my daughter. I called again and after explaining to a different representative and asking repeatedly to speak to a supervisor I was given a supervisor named April. Although she said she was trying to get the matter resolved, she contacted an additional supervisor and the email card was sent a third time even after I requested that a snail mail gift card be sent. She said it was done automatically. All I wanted was for my daughter to get the card for her birthday, which is today, June 10th and of course nothing arrived by email or snail mail. I told April that there was a glitch in the system and it need to be fixed. Although April said they would look into it, I felt like due to the modest amount of the card $50 it was not taken seriously. I explained that I am retired and although it might not seem like a lot of money to them, to me it is. There is not a Boston Store in the [redacted] area where I live but my daughter in Wisconsin shops there frequently as I do when visiting her. I just feel that my business is not being taken seriously and I have already paid for a card that is lost in cyberspace and no one really seems to want to do what is required to fix the system for myself and other customers who may experience the same thing and just want what I paid for in a snail mail gift card.Desired Settlement: I hope that the Boston Store will have some IT employees work out the glitches in the system. I would also be helpful if the customer service staff really listened to a customer problem rather that try to multi-task so the customer has to continue to explain the situation over and over while supervisors are inefficiently trying to do several jobs at once.

I would like my daughter to receive her gift card and a 20% certificate or other good will gesture. She still has not gotten the card and her birthday has already passed. It is pretty pathetic to have made the initial order several weeks ago and still she has not received it.

Business

Response:

The purchased VGC was emailed to the receiptinent on four seperate occasions on 5/28 when purchased as well as on 6/5, and twice on 6/6. We have now today sent via USPS a EGC to [redacted] to the address provided in [redacted], Wi.

Review: I have called [redacted] customer service number ###-###-#### for three months or more trying to get off of this mailing list. It is madding trying to get off of these list. It is even more upsetting when I never ask to be place on this list in the first place.It should not take several phone calls and a complaint to the Revdex.com to get off these list.Desired Settlement: I want my name and address removed from this list ASAP and I do not want my information sold to anyone either.[redacted]

Business

Response:

We apologize that this has not been resolved. It does take about 9-12 weeks before mailings stop as we send our mailings to the printer quite far in advance. I have sent your request to our Marketing department. Mail should stop around the end of December.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 4/8/2014, I placed an online order with Bon-Ton for merchandise that was listed for sale for sale on their website. The store cancelled my order an hour or so after placing it without any more explanation than "unforseen issues".

Below is the order number and email received.

Bon-Ton Shipping Status - thank you for your order!



Order #[redacted]

Hello [redacted],

Thank you for shopping with Bon-Ton. Below is an update of your items from order #[redacted]. You may receive additional e-mails if there are further updates to your purchase.



Canceled Item(s): Due to unforeseen issues, the following items have been canceled. You will not be charged for these items.

We apologize for this inconvenience.

Product

Details Quantity Ordered Quantity Canceled

[redacted] Prepware 2-cup Glass Measuring Cup

Web ID [redacted] UPC [redacted] *





We want you to be completely satisfied with your purchase.

If you would like to return your purchase for any reason, visit our Online Return Help.

Keep this e-mail as a receipt. If you choose to return your purchase to one of our stores, print this e-mail and bring it to the store with your return.

In-store returns may require a photo ID. The information from the ID will be retained in our companywide database of customer return activity that the company uses to validate returns.

Should you have any questions, contact Bon-Ton Customer Service:

• by phone: ###-###-####, available daily, 6:00 a.m. to midnight, Central time.

• or by e-mail: [email protected]

Thank you for shopping with us!Desired Settlement: I'd like the items I ordered; or the same type of product representing a $14 savings as the purchase email indicated for the expected price.

Business

Response:

Unfortunately in the processing of the order it was found that the item was out of stock and could not be filled and the order had to be canceled.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The Bon-Ton website accepted the online order. If you are offering merchandise for sale with no conditions, it is false and misleading to then cancel the order due to a logistics issue such as inventory that should tracked before the online order is complete. Or at a minimum allow the customer equal value (meaning the actual value in savings) towards another item.

Regards,

Business

Response:

Unfortnately there is no item that can be offered as a subsitute for what was originally choosen and our site does state in the policy section the following regarding order acceptance:Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not

signify our acceptance of your order nor does it constitute confirmation of our

offer to sell. BonTon.com reserves the right at any time after receipt of your

order to accept or decline your order for any reason. BonTon.com reserves the

right at any time after receipt of your order, without prior notice to you, to

supply less than the quantity you ordered of any item. We may require additional

verifications or information before accepting any order.