The Bon-Ton Store Incorporated

The credit was applied to her original purchase price to bring down the cost of the coat to match the $price which is the lowest price offered on the coat on October Credits may take up to 7-business days to show on the account depending on mode of payment used

Proof of credit was emailed to the customerCustomer should check junk or spam mail if they don't see the email in their inbox

I ordered a product from this store online, the tracking info said," shipment information sent to FedEx" for days it said the same thingSo I called them and their customer service rep told me I would have to call my credit card company for a refund and I can pay again if I wanted the product re-shipped, but he was nice enough to price match and give me the sale price I originally paidI have never heard of this practice, a company usually ships the item again or gives you a refundHe said that is how everybody deals with these issuesI will no longer shop with Bon-Ton Inc again.I notified my credit card company, the rep couldn't believe it, they refunded my account and they will deal with themI have my order # and tracking # and they have the recorded conversation for training purposesBon-Ton Inc, Goodbye for goodA former customer, Walter

We sincerely apologize for this issue with this customers returnsWe have contacted the customer and left her a voicemailWe have approved future returns

Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , Thank you so much for helping me propect my rights.But I want to provide more evidence to you that Bon-ton really only shipped one item to meThey are lying.Please see my attached document, you can see I marked the tracking number and the order shipment confirmationThey are constantly.In the tracking information, you can see I marked that the package total wight 1LBIn the order shippment confirmation, you can see the there are total items in this packageBesides other item, one single makeup remover weigh 6.7oz( equals to 0.4Lb) without their plastic bottle packingAnd you see my attached pictrure, one single lancome make remover wieghts 0.54LB.(I didn't PS this picture, this is the real one, and you can also weight this item by yourself) If they did sent me two bottles( two bottle should weight 1.08lb) plus the other six items, ( and the box packing of the whole package also will take some weight) how could the whole package only weight 1lb in total??They are lyingI don't Think they investigated into mycase with their packing guysI already told them all these things,but they just ignore meAn they still think I am lying.And they are still insist they shipped all things to meI don's understand their companyPlease forward my opinions and all these truth to their management if you could.Thank you so much! Regards, [redacted] ***

We apologize for issue with this order We have left a voicemail for the customer and have credited his account for the amount of the order

We will credit this customer $+ tax as a one time accommodation as we do not do price adjustments for on-line ordersPer our company policy, we will do a price adjustment within a period of days following the purchaseThis order and subsequent request for adjustment fell outside of the day window

We apologize for the issues this customer had with the blanketWe have contacted the customer via email and provided a phone number and website for [redacted] Blankets who manufacturers the blanket for BonTon

We apologize for the issues with this customer's orderWe have loaded the $back on the card and will leave him a voice message once it is ready to use again

[redacted] *** [redacted] *** [redacted] [redacted] *** [redacted] Dear Sir Or Madam,I am sorry to give feedback laterThe gmail is not good in China these daysActually I find the response from the companyThey give me $refoundBut I don't know why this moneyI have sent email to themBut I did not get any answer yet.I'm still very dissatisfied with their solution, But they seem don't want to talk at allI worry it is just wate timeI don't want to pay too much for that.Thank you for your help anywayBest, [redacted] Regards, [redacted] ***

My Complaint is about the REFUNDS on this Company they don't refund the SHIPPINGWhat can I do about , they said that they can't refund my shipping cost you see I PAID and they refunded me only So can you HELP me on this?

I received the receipts from this customerThe items he purchased were excluded from coupon use in the days prior to his purchaseI have informed the customer of this

We have cancelled the pants order per the customer's requestThe boots were delivered on December and signed for by the customerThe top was delivered December

We have tried multiple times to reach this customer without success

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

we have issued a credit for the wrong item received and reordered the correct one res # [redacted] at no charge to the customer

Dear Revdex.com: I received a call from Chris H [redacted] from the BonTon stores while on vacation He needed additional information from off the paperwork on the return that was denied When I returned home, I called him with the information He later called back and said that on the day I attempted to make the return their registers were suffering from a "computer glitch" and the denial was made in error He was unable to explain why the store manager or customer service were unaware of this on that day or for the month after However, he said that now the items could be returned, so my problem is solvedThank you for your involvement, as I was having no luck getting anyone from BonTon to call me until you contacted themSincerely, [redacted] ***

We have spoken to the customer regarding the denial on returns and have indicated to her that we will honor the returns provided she sends them back according to the return shipping instructionsAs for the items in her order, we show that of the items have been returned already and there is one item due to be delivered via USPS tomorrow, December

We apologize that you were not able to obtain the shams for this comforter We have left you a voicemail to contact us We cannot guarantee that we will be able to locate any of the shams

The credit was issued today 5/19/the transaction is [redacted] $please allow 2-business for this to process