The Bon-Ton Store Incorporated

I have been in contact with this customer via email on December 22 & 23. Without knowing what he browsed for in the days prior to the date he made the purchase, I can’t verify that the items he purchased were or were not exclusions in the days prior to when he shopped. Every offer has its own...

set of exclusions with expiration dates. I have asked for the receipt if he is willing to send it and I will look into it. As of today, December 29 I have not received the receipt.

my wife was at register and asked if she wanted a store rewards card. my wife asked like for coupons to be emailed etc. and employee said yes. she then asked for a license to enter information. the clerk proceeded to open a store credit card WITH OUT PERMISSION! when it was realized what exactly happened it was too late! the card was opened and the items were charged to it! CRIMINALS, my wife immediately called from the store and cancelled the card. the clerk and store manager said my wife could not use a debit to pay for a credit card bill?? unbelievable, deceptive and CRIMINAL practice. BEWARE BEWARE BEWARE!

We tried contacting the customer on June 10 via phone to ask what gift the customer wanted so we could send her a replacement. We have not yet received a response from the customer. We were unable to cancel he order because it had already gone through the shipping process. We are looking into why...

she wasn't prompted to make her selection. We apologize for any inconvenience this may have caused.

We apologize for sending the incorrect merchandise and well as the poor customer service received when speaking with our customer service representatives.  A credit for the belt was issued on 5/10 and an email was sent regarding that credit.  Please check your spam or junk folder if...

you have not already seen this email.  We are looking into why you were not informed of the credit.

After reviewing bank records, we indicate that her payment had been received on June 30, 2014, for $53.90 (US Funds), leaving the remaining amount of $7.70. When payments are received from Canadian customers they will be converted based on that days exchange rate, unless "US FUNDS" is written on...

the check. Unfortunately, this was not written on her check and the value written out was less once converted.
In addition, [redacted] Bank indicates that [redacted]'s account had not received the remaining amount of $7.70 causing late fees and finance charges to accrue; as stated in the Credit Card Agreement. As of today, the balance has increase to $81.10.
In the interest of Customer Service, [redacted] Bank has removed the late fees of $63.40, finance charges of $10.00, and adjustment the remaining amount of $7.70 to bring [redacted]'s balance to zero (0).
Furthermore, we indicate that [redacted] closed her account on September 4, 2014.

Cust has been issued credit to their Credit Card, we do show that the Electronic Gift Card was sent to the email address of [redacted] on 5/5/14

Complaint: [redacted]
I...

am rejecting this response because:
Ordered 2 items online (hat and scarf) and provided credit card information. Company later cancelled order without providing a reason. Company stated both items located and would be sent.  Only received one item (scarf). Hat never received, company emailed me that they could not locate item and are out of stock, after complaint closed (I can forward email confirmation of this fact if needed). However, item is currently listed not only as in stock on company's website, but as qualifying for a NEW COUPON THAT WAS NOT AVAILABLE AT THE TIME I ORDERED, that must be purchased via a "donation" to [redacted]. This means that either Bon Ton does have this item in stock and is not sending me the item, or they are advertising it as eligible for a PAID FOR "coupon" ("donation" to [redacted] in exchange for coupon), yet do not have the item in stock. So, it is advertised that one may "purchase" a coupon to use specifically on an item, which in reality is not available. This is a deceptive and possibly fraudulent practice, when consideration is provided by the customer via the "donation" for the "coupon", with possible sole intention of use on an item that is advertised as available, and is not. Or- the item IS available and Bon Ton refuses to honor the settlement THEY presented to the Revdex.com. The item I ordered and did not receive, which is listed presently as available and qualifying for an advertised discount THAT MUST BE PURCHASED, is the "[redacted]® Men's 'American Flag' Cuff Hat" in black at [redacted]
Desired Settlement / Outcome
Desired Settlement: Delivery of Order
Desired Outcome:
Bon Ton send me the hat I ordered, which Bon Ton informed the Revdex.com was located during correspondence in complaint that is currently listed on the Bon Ton website as available and qualifying for a discount that must be purchased by a customer, with the possibility of sole intention for use on this item.
Regards,
[redacted]

There is a 3-5 business day processing time when a return comes into our warehouse. This return may have been delivered to the warehouse on March 25 but it doesn't mean it gets processed on that day due to the volume of packages returned to the warehouse. Once the return is processed,then credit is...

given. Once the credit is issued, it can take 5-7 days for the credit to appear on the customers statement. The credit should appear by Monday or Tuesday of next week. If the item is returned to a store, then the credit appears on the day of return.

We apologize for the issues with this delivery.  We have spoken to the customer and have processed the refund. She should see it in her account in 3 - 5 business days.

We sincerely apologize for the lack of service this customer received when trying to track down the jackets she ordered.   We have processed a refund back to her credit card.

We have not been able to connect with the customer. We have left her messages and she has called and left us messages but we have not had a conversation with her to date.  We are trying again today.

We apologize.  The original [redacted] is no longer available but we are sending out a substitute and the customer should receive in a few days.

The...

lack of Gift with Purchase was my only complaint.  It was frustrating to find that the website promised a choice between two 6-piece gifts, but none were available, and none were offered by the representative I spoke with (although she did check with her supervisor, so it's not her fault.)  I was advised to wait until [redacted] offers free gifts during their next cycle In-Store, and my displeasure with that option, is that I would not be able to use the 10% coupon that was available at the time I wished to place the online order.  My complain is that NO GIFT was available online --even though ONE WAS ADVERTISED, NO REPLACEMENT or substitute was given, I was told to WAIT FOR THE NEXT IN-STORE PROMO, and I LOST THE OPTION OF 10% DISCOUNT. 
Thank you.
 
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

You canceled one of the knife orders, one knife set was already credited on 6/23.  The other knife set is being credited as of yesterday. It takes approximately 5-7 business days for the credit to show on your account depending on the form of payment used.

we have issued a credit for the wrong item received and reordered the correct one res # [redacted] at no charge to the customer.

I apologize for the cancellation.  Due to unforeseen issues with the knives, we are not refilling the order and you have not been charged for the knives.

the order was placed on 5/16/14 at which time an autorization request was made to the customer bank of $68.16 the order was than processed on 5/19/14 at which time the bank released the funds for this purchase there was only one authorization hit done on 5/16/14 and then the processing of the order...

on 5/19, the customer was not doubled charged  this is an issue the customer has to take up with their bank.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We sincerely apologize for the issues with this order.  The price adjustment was made on 4/6/16 - transaction number [redacted].

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am...

rejecting this response because the store gave me a grave and outrageous hassle and wasted far too much of my time. This needs to be corrected immediately and never occur in the future as to me (or any other customer). The man who is working at the customer service desk at the time that the refund was eventually processed erroneously stated that he could only price adjust within the store. Then he said only online. After much legitimate pressure on my part, he then conceded that he could match prices to local competitors like [redacted]'s and [redacted]'s. Disgustingly poor customer service. Abysmal. What a hassle! 
Regards,
[redacted]