The Bon-Ton Store Incorporated

I am sorry that you found our coupons difficult to use. It is true that we have certain items that are excluded from extra discounts and/or coupons due to their already low price, this includes our Doorbuster, Bonus Buys, Incredible Value and Yellow Dot programs. Additionally, some of our vendors...

do restrict the manner and scope of discounts that we can apply to their goods. These exclusions have been consistent for some time, and they are listed on the coupons as well as highlighted in many of our sales flyers.
You are a valued customer, and we not only value your business, but we value your opinion. I have forwarded this information to the policymakers in our Marketing Department so that they are aware of your concerns. Again, I regret that you are dissatisfied with the coupons. It was not, nor is it ever our intent to mislead or frustrate our customers. I assure you that your comments will be taken into consideration as we continue to evaluate our sales promotion strategies.
As requested, we have removed your name from our mailings. All mailings should stop by June 2015

We sincerely apologize for the condition of the item ordered and for the delay in shipping. We issued a full refund on Monday, December 14. Please allow 3-5 business days for the refund to show in the account.
Again, we sincerely apologize for this error.

We denied this claim as the table was not delivered with these scratches. The damage occurred after delivery.   In the photos, the scratches are not repairable.  Photos show a large ceramic ashtray sitting on top of the table.  The micro abrasions could be the...

result of sliding or moving items on the table top.  We still deny the claim.

We apologize that the belt did not hold up.  We have requested a check be sent to you for the cost of the belt.  The request was sent on February 28. Please allow 3 - 4 weeks for payment to arrive at the address listed on the complaint.

We have contacted the customer.  She will return the shams with a free shipping label and we have also refunded one of the comforters as an apology.  Customer was pleased and accepted the result.

This issue is now resolved.  The company sent the promotional items promised on their website.  Thank you!

Complaint: [redacted]
I am rejecting this response because:--------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Fri, Oct 31, 2014 at 9:07 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Thu, Oct 30, 2014 at 6:52 PM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: "[email protected]" <[email protected]>
Hello, my name is [redacted].  I received via email from Bon Ton today that the coat I had ordered was the DEAL of the day yesterday for $124.00. So they said they had adjusted the price to $124.00 and issued a credit of $40.88 plus tax.  My Credit card was charged $171.00.  Their has not been any adjustment to my bank.  So I will wait a few days and follow up with my bank and see if their
adjustment came through.  And the way the email was sent to me, stating the new price was $124.00 AND a credit issued for $40.88- bottom line price that should be paid for. it should be around $83.12, plus some tax and shipping.  I don't know how to copy and paste, but I can print out the email they sent me and mail it or fax it to you.  Thank you for your time, [redacted] ID number [redacted]
Regards,
[redacted]

We have spoken with the customer and this has been resolved

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

We have spoken with the customer and resolved the issue.

[To assist us in...

bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]I am rejecting this response because:Regards,
[redacted]
I appreciate what the Revdex.com has done. There is a standard that we in America use to conduct business. We don't mislead a customer in an effort to receive funds from them. Advertising plastic dishes for $30 per dish, which on the website resembled glassware, and using fancy words to hide the fact that the dishes are plastic is unacceptable. If I had known they were in fact plastic dishes I would never have purchased the product. I realized they were plastic only after burning myself while microwaving food on one of them for a short period of time. If you add together all the time wasted ordering, unpacking, repacking and calling BonTon to resolve the issue surrounding the purchase of the product then I would say much of my time was wasted. It has taken approximately 15 hour of unpleasant communication and the matter has not yet been resolved. I would like to know why it is taking three weeks for BonTon to return my money but it took the literally 1 minute to take my money. And I would also like to when they will remove those plastic unsafe dishes from their website. Misleading the public, Shame on you BonTon![redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Per the warranty, all damage must be called in within 5 days. The call about the scratches wasn't made until 26 days after delivery.  That being said, we will have someone contact the customer to schedule a pickup.

It is a contradictory reply. If the item is the issue that my order was cancelled, please 1) explain why it is a issue, other people can...

buy it and Why not me;  2) if the item is the issue which caused the cancellation, how can I place another order which will not be cancelled?  Being professional , be polite to your customer and remove the stupidity and rudeness. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]  [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: 2 hours earlier on January 9 when I called the handbag was in stock according to Bon Tons representative. Bon Ton should have enough of a relationship with the vendor to contact them and get another or Bon Ton should not falsely advertise something they no longer have in stock supposedly. Every other store/site has a system that will tell how many are in stock.  I fail to understand how I can be told that an item is in stock after a contract was entered into via web purchase days earlier and verbally by the store representative and then be told that its no longer in stock. Bon Ton falsely advertises items that they do not have to lure the customer in and then do a bait and switch to get rid of the ugly colors as they are in this case. This is a fraudulent and misleading business practice and just plain bad form.
Regards,
[redacted]

We sincerely apologize for the issues this customer had with obtaining the refund in the form stated by our customer service representative.  Our agents were acting in accordance with out policy which is to issue a refund to the original form of payment as we unable to transfer a refund...

from the original form of payment to another form of remittance. We have made a one time exception and have issued the e-gift card in the amount of $40.12.  We will coach the agents as needed.

The customer placed the same order 3 times.  The bread was delivered to the customer's address on 5/20/16.   Second item on the order - knife set was scheduled for delivery on 5/31.  [redacted] had a note that a future delivery was requested by the customer, we do not take...

that type of action.  After a failed attempt to deliver the item on 6/1, the item was returned to the vendor partner.  The customer  called on 6/17 claiming non-delivery of the items.  A claim was filed and a reshipment was processed. The bread was delivered on 6/30.  The customer was credited on 6/23 for the knife set.    Customer called on 5/24 to cancel the order that had already been delivered on 5/20.  Customer placed the same order again and called with the same complaint, non delivery but this time the address was incorrect showing the customer had moved.  Knife set was then delivered to Texas. Processed reshipment after customer called on 6/14; deliveries happened on 6/17 after some issues locating the customer.     To answer her complaints. She was credited for the knife set on the first order. We cannot reship an item that is credited. The last order will be credited also.

We apologize for the delay in processing this return. Due to the volume of orders placed over the Thanksgiving weekend, this item was logged in as returned on December 3. The credit was processed today and should show in the account within 5-7 business days depending on the bank.

We apologize for this situation and a credit for the missing 17 frames was issued on 8/18/16 in the amount of $21.73.  The net value of the one frame the customer still has is $2.13.  The customer’s order in total is $2.59.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the...

response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have not received the refund.  In addition to this, the gift card was supposed to be sent to [redacted].  This makes no difference now as I have cancelled this because of the mess BonTon has created with this.  I am still waiting for my refund.
Regards,
[redacted]