The Brick House Inn

Complaint: [redacted]
I will continue to return D&B's calls, and attempt to co-ordinate a time to speak. My understanding was that the matter had been resolved. Could the business shed any light on what happened with the original case [redacted] Why was the phone number not removed at that time?Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: We have retained counsel. We will also be releasing this situation to the press if you do not fix it immediately. You allegation that you called me on 02152017 is false and was not a conversation about those matter(s) needing to be addressed herein. Nothing in this message is meant to prejudice or discriminate against any party. We are allowed under the First Amendment to the US Constitution and various Federal and [redacted] laws to make those statements shown herein. Our actions are not slanderous, prejudicial or discriminatory as they are based on actions made by Dun and Bradstreet, Inc and are solely meant to resolve the matters being addressed.Respectfully and Without Prejudice, [redacted] [redacted]  
Regards,
[redacted]

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback.  Please be advised that we took this matter very seriously and thoroughly investigated.  We apologize for any inconvenience this may have caused. We spoke with the complainant...

on December 9, 2016 to address his concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: https://iupdate.dnb.com, which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, Kimberly [redacted] at [redacted]

Complaint: [redacted]
I am rejecting this response because:
The respondent notes that they offer an opt-out option.  I called Dun & Bradstreet with this complaint (thinking I was being scammed because of the marketing calls I was getting) and was presented with this option to opt-out in a phone call on 7/28/15 at 2:19 pm.  I was assured this was changed so that my organization would not receive any calls or emails about marketing services.  However, I have received a voicemail from the company AGAIN since that date.  Clearly the company has no problem with continuing to harass and exploit nonprofit information.
Regards,
[redacted]

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on...

November 7, 2017 to address these concerns. We apologized to the complainant and provided her with further information on her company’s D&B report.  We are continuing to assist the complainant with this matter as well as the concerns raised in Complaint ID [redacted].  If the complainant has any further questions the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]

We at Dun & Bradstreet, Inc., appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. Per the complainant’s request,...

the company’s contact information has been placed on our Do Not Contact (“DNC”) and Do Not Market lists as of February 18, 2016. Also on February 22, 2016, Dun & Bradstreet’s National Customer Relations responded to complainant by email, providing him with the names of the 3rd party entities that we have requested information to no longer show on their websites. There were no Dun & Bradstreet customer’s that have reviewed a copy of complainant’s report. If complainant has any further questions, he may contact our National Customer Relations team at [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  I would be helpful if we could be provided with some data as to the late payments that have been filed against us.  I understand that the suppliers have the option to remain unknown but without knowing some information we can not dispute their claims any further. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The information that they provided was self-serving for them.  They did not address the issues that I have with the visibility of the Evergreen clause in their contract (which, in my opinion, is contrary to Louisiana law RS  9:2716) or the bait-and-switch tone of the entire transaction.  I am uncertain if I will have to resort to legal remedies to address; but I believe that this contract is illegal and if not illegal, immoral. Best Regards, [redacted]
Regards,
[redacted]

We at Dun & Bradstreet, Inc. (“D&B”) appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused.  On 12/4/2015,...

we contacted the complainant to address this concern.  We are continuing to assist the complainant with this concern and ask that if the complainant has any further questions to please contact D&B Emerging Businesses directly at [redacted].

I am accepting this since I don't believe D&B is really interested in accuracy and I don't have more time to spend. They explained the error as a "mail merge"mistake which has been recurring for years from their own database. They also identified many other errors related to data accuracy showing other businesses at our address. They didn't mention this in their response. They mentioned a "free service" to update info. I have never provided them any information. They have relied on their own research which apparently is flawed.They ensured me that I would be removed from any of their future mailings so we will see.  
Regards,
[redacted]

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback.  Further, please be advised that we took this matter very seriously and thoroughly investigated.  We apologize for any inconvenience this may have caused.  We spoke with...

the complainant on October 6, 2017 to address these concerns.  Should the complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called Company Update: [redacted], which allows registered users to view, print, and request basic updates to their file at no cost, subject to D&B verification.  If the complainant has any further questions the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted].

Complaint: [redacted]
I am rejecting this response because: I have not received any email, or if I did it may have went to spam. Please resend any info. I am also still getting illegal sales calls, and harassing sales calls from 3rd parties. This will likely never be resolved as the criminals do not honor any do not call list. The damage has been done by selling my info to the dubious 3rd parties.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is so strange the attitude that that D & B had toward my situation.   They seemed as though they didnt really want my business just wanted to bet rid of me.   Said they would send a refund waiting on that Who knows with this company
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please be advised that we took this matter very seriously and thoroughly investigated.  We apologize for any inconvenience this may have caused. We spoke with the complainant on March 7, 2017 and addressed his concerns.  If complainant has any further questions, he may contact our Senior Manager of Customer Relations, Kimberly J at [redacted]

RE: Revdex.com-ID[redacted] MD  20876 Dun & Bradstreet’s policy does use our Duns numbers for business decisions and marketing. The information on our database is used for commercial businessreporting we do not use personal information. We do...

provide an opt out service on our main page, [redacted] under communication preferences. You can go directly to that page: [redacted] The customer did not reference their business or Duns number on this message.If they would like further assistance in having their information removed from marketing lists and do not want to fill out information on line they can contact our third party line to request this by calling ###-###-####.Thank you for the opportunity to respond to this complaint. It is our belief that this response resolves this issue.Respectfully Submitted,Dun & Bradstreet U.S. National Customer Relations

Please be advised that we took this matter very seriously and thoroughly investigated.  We apologize for any inconvenience this may have caused. We spoke with the complainant on August 23, 2016 and solved the concerns relevant to Duns [redacted] and case inquiries [redacted] and [redacted]. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted].

Complaint: [redacted]
I am rejecting this response because:  I spoke at length today with [redacted] at Dun & Bradstreet's legal department.  The fraudulent notice has reappeared on D&B's report on my company, with no recourse to dispute it, no written proof of it's claimed validity, and abdication of any further responsibility to address the matter.  They informed me of the name and number of the business posting the record, [redacted] for $543.73 on August 7, 2011.  I called that number at [redacted] and talked with 6 different departments, including two different customer service units, recovery, credit investigation unit, fraud, and applications:  none of them can find any evidence of the erroneous record, and in addition all claim that I had no active accounts at the time the erroneous record occurred.  The only two accounts they have on file with me and my business opened in 2015.  I think this matter is outright fraud committed by an unknown party with tacit, negligent acceptance and potential participation by Dun & Bradstreet, and D&B should bear full responsibility to clear it, prevent any recurrence, and to make me whole for lost time and stress over the situation.
Regards,
[redacted]

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. Attempts to contact the complainant via telephone and email were unsuccessful. On July 6,...

2016 the complainant's information was removed from our database.  If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]

We at Dun & Bradstreet, Inc. (“D&B”) appreciate the opportunity to further address the concerns raised, as we value feedback. We continued to work with the complainant to resolve this concern.  On 12/28/2015, the complainant was provided access to the D&B database through March 27, 2016. We believe this is a satisfactory resolution for the complainant. If the complainant has any further questions, please contact D&B Emerging Businesses directly at [redacted].