The Brick House Inn

Complaint: [redacted]
I am rejecting this response because: I received an email from Holly M. H[redacted] and she has not returned my phone call. I would like to resolve this issue with a live representative. I also spoke with the manager who stated she would look into this claim and she not responed. The initial issue of the change of address is fixed but I would like to resolve the issue of the intentional errors.
Regards,
[redacted]

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback.  Please be advised that we took this matter very seriously and thoroughly investigated.  We apologize for any inconvenience this may have caused. We spoke with the complainant...

on February 22, 2017 and addressed his concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: https://iupdate.dnb.com, which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]

Tell us why here... Please be advised that we took this matter very seriously and thoroughly investigated.  We apologize for any inconvenience this may have caused. We spoke with the complainant on January 26th and have addressed his concerns.  If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted].

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on January...

30, 2017 to address his concerns. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback.  Further, please be advised that we took this matter very seriously and thoroughly investigated.  We apologize for any inconvenience this may have caused.  We contacted...

the complainant on 06/05/2017 to address this concern.  In the future, should the complainant wish to submit updates to the company’s Dun & Bradstreet file at no cost, we offer a free service called [redacted] which allows registered users to view, print, and request basic updates to their file at no cost, subject to D&B verification.  If the complainant has any further questions, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on...

October 31, 2017 to address these concerns. As a courtesy, we cancelled the service and are issuing the complainant a full refund. If the complainant has any further questions, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I hate that it had to go this far and wish it could have been resolved without a third party.

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. Our customer service team spoke...

with the complainant on 08/24/2016 and, per his request, cancelled the auto-renewal of his product for the following year. We attempted to contact the complainant on 08/29/2016, 08/31/2016, and 09/01/2016 to address his concerns but were unsuccessful. If the complainant has any further questions, including if he would like to make additional changes to his account, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback.  Please be advised that we took this matter very seriously and thoroughly investigated.  We apologize for any inconvenience this may have caused. A call was placed to the...

complainant on February 15, 2017 but we have not received a response. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, Kimberly J at [redacted].

We at Dun & Bradstreet, Inc., appreciate the opportunity to address the concerns raised, as we value feedback.  Further, please be advised that we took this matter very seriously and thoroughly investigated.  We apologize for any inconvenience this may have caused.  Per the...

complainant’s request, as of December 30, 2015, we confirmed the company’s information has been placed on our do not market and do not call list.  We suggest the complainant contact any third party websites or companies, directly, as we may not have the ability to control removal of information that may be held with third party companies. If the complainant has any further questions, or should the company wish to add any additional phone numbers or DUNS Numbers to our do not market or do not call list, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on 09/01/2016 to address his concerns. If the complainant has any further questions, he may contact Dun & Bradstreet Emerging Businesses directly at [redacted]

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback.  Please be advised that we took this matter very seriously and thoroughly investigated.  We apologize for any inconvenience this may have caused. We spoke with the complainant...

on August 30, 2017 to address his concerns. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We at Dun & Bradstreet, Inc., appreciate the opportunity to address the concerns raised, as we value feedback. We apologize for any inconvenience this may have caused. Per the complainant’s request, the company’s contact information has been placed on our Do Not Contact (“DNC”) and Do Not Market lists as of February 18, 2016. Also on February 22 and March 1, 2016, Dun & Bradstreet’s National Customer Relations responded to complainant by email, providing him with the names of the 3rd party entities that we have requested information to no longer show on their websites. We do not have the ability to control or remove any information that a third party company may hold. We suggest that they contact any third party websites or companies, directly. Please note that no Dun & Bradstreet customers have inquired on the Duns number. Thank you for the opportunity to respond to this complaint it is our belief that this response resolves this issue. Sincerely, Dun & Bradstreet National Customer Relations

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the...

complainant on January 22, 2018, to address his concerns. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, Kimberly J[redacted] at [redacted].

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback.  Please be advised that we took this matter very seriously and thoroughly investigated.  We apologize for any inconvenience this may have caused. We spoke with the complainant...

on July 13, 2016 to address his concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted], which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback. Please be advised that we took this matter very seriously and thoroughly investigated.  We apologize for any inconvenience this may have caused. We spoke with the...

complainant on October 4, 2017 to address his concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted], which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]

Results:Issue is resolved. Dunn & Brandstreet representative corrected the information in the business listing. I was told to wait three business days before verifying the correction had been made on the live D&B website. After 3 business days, I checked the D&B website, and the listing for my company was corrected. I appreciate the Revdex.com's help in correcting the information in my business listing. When Revdex.com became involved and contacted Dunn & Bradstreet, the response was immediate and from a high level D&B representative. I was unable to achieve success on my own. Thank you Revdex.com!

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback.  Please be advised that we took this matter very seriously and thoroughly investigated.  We apologize for any inconvenience this may have caused. We spoke with the complainant...

on February 7, 2017 to address his concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called [redacted], which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted].

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback.  Please be advised that we took this matter very seriously and thoroughly investigated.  We apologize for any inconvenience this may have caused. We spoke with the complainant on February 28, 2017 and addressed his concerns. In the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: https://iupdate.dnb.com, which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]