The Brick House Inn

We at Dun & Bradstreet, Inc., appreciate the opportunity to address the concerns raised, as we value feedback.  Further, please be advised that we took this matter very seriously and thoroughly investigated.  We spoke with complainant on February 8, 2016 and apologized for the issues...

he had with authenticating his business information on the free iUpdate website and further ensured him that there is no cost to updating basic information on the report. During the conversation, all information was reviewed and updated with the complainant. If the complainant has any further questions or concerns he may contact our Senior Manager of Customer Relations, Kimberly [redacted]) .

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The Customer Service Representative reviewed my communications and confirmed that I did, in BOTH March and June communications with the company, that I did specifically request discontinuation of any and all services with this company.  I commented that it's either a process issue, or a training issue that prevented the two different individuals from properly fulfilling my request at the time.  Thinking about it a bit more, and given that both CSR's failed to perform the function requested, I think it's a cultural issue, a la [redacted], that strongly encourages their sales staff to... do otherwise... particularly where revenue is concerned.I'll also note that, at no point during any of my conversations with the CSRs, did they mention the free service.My warning still stands:  Pay for services with a single-use credit card and force them to contact you for explicit renewal.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
On Dec 4th I was contacted by phone and promised a resolution by early next week. It is 12/10 and I have not heard back from D&B.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

A refund has been processed on August 6, 2015 to the customer, check #[redacted] for $805. The check was sent by UPS and the expected delivery is August 10th.Thank you for the opportunity to respond to this complaint. It is our belief that this response resolves this issue. Respectfully Submitted,Dun...

& Bradstreet National Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We at Dun & Bradstreet, Inc appreciate the opportunity to address the concerns raised, as we value feedback.  Further, please be advised that we took this matter very seriously and thoroughly investigated.  We apologize for any inconvenience this may have caused.  Attempts to...

contact complainant to address her concerns were unsuccessful, the voice mail messages left on January 20 and 21, 2016 were not returned. We have corrected the address per complainant's request. We have removed the duplicate Duns numbers from our database. Should the complainant wish to submit updates to their Dun & Bradstreet file at no cost, we offer a free service called [redacted]: [redacted], which allows registered users to view, print, and submit updates to their file at no cost.  If the complainant has any further questions, they may contact our Senior Manager of Customer Relations, [redacted] at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback.  Please be advised that we took this matter very seriously and thoroughly investigated.  We apologize for any inconvenience this may have caused. We spoke with the complainant...

on August 5, 2016 to address his concerns. If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised as we value feedback.  Please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We spoke with the complainant on two occasions to address her concerns. If complainant has any further questions, she may contact our Senior Manager of Customer Relations, Kimberly [redacted] at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is minimally satisfactory to me.
I appreciate the quick response from Duns & Bradstreet to a customer complaint, but it is a mediocre, not excellent, resolution. I anticipate business owners of other small and medium sized businesses may report similar complaints because the core problem still remains. Any missing information for a business in the D&B system contributes to a low business score, instead of showing as an "incomplete" profile. Most global vendors, independent freelancers, and small suppliers will not report to D&B, so subsequently all these payment experiences will not be available or reflected in a D&B report. In other words, a small US business can be highly successful with multiple global vendors and US independent contractors, and D&B will only show its profile with a low credit score.
Regards,
[redacted]

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and thoroughly investigated. We apologize for any inconvenience this may have caused. We reached out to the complainant...

on 11/03/17 and 11/07/17 to address these concerns and have provided the complainant with a copy of the company’s contract and usage summaries. If the complainant has any further questions the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted].

We spoke with the complainant on August 25, 2016 to address her concerns. Please be advised that we took this matter very seriously and thoroughly investigated.  We apologize for any inconvenience this may have caused. If complainant has any further questions, she may contact our Senior Manager of Customer Relations,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your help,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We at Dun & [redacted]street, Inc. appreciate the opportunity to address the concerns raised, as we value feedback. Further, please be advised that we took this matter very seriously and are in the process of investigating this concern. We apologize for any inconvenience this may have caused.  We...

are continuing to assist the complainant, and ask that if he has any further questions that he contact Dun & [redacted]street Emerging Businesses directly at [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for working with me on resolving the issue. I really appreciate all your efforts and diligence.
Regards,
[redacted]

We at Dun & Bradstreet, Inc. appreciate the opportunity to address the concerns raised, as we value feedback.  Further, please be advised that we took this matter very seriously and thoroughly investigated.  We apologize for any inconvenience this may have caused.  We contacted...

the complainant on 10/31/2016, 11/01/2016 and 11/02/2016 to address his concerns.  The update requested was processed and is now displayed in the complainant’s report.  We are continuing to assist the complainant with an additional update.  In the future, should the complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: [redacted], which allows registered users to view, print, and request basic updates to their file at no cost, subject to D&B verification.  Should the complainant have additional questions or concerns regarding his Dun & Bradstreet file as it relates to working with the U.S. Government, he may contact our dedicated Government Response team at ###-###-####.  If the complainant has any further questions regarding this concern, we ask that he contact Dun & Bradstreet Emerging Businesses directly at [redacted]