The Brick House Inn

Complaint: [redacted] I am rejecting this response because: I have not received any email, or if I did it may have went to spamPlease resend any infoI am also still getting illegal sales calls, and harassing sales calls from 3rd partiesThis will likely never be resolved as the criminals do not honor any do not call listThe damage has been done by selling my info to the dubious 3rd parties Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is minimally satisfactory to me I appreciate the quick response from Duns & Bradstreet to a customer complaint, but it is a mediocre, not excellent, resolutionI anticipate business owners of other small and medium sized businesses may report similar complaints because the core problem still remainsAny missing information for a business in the D&B system contributes to a low business score, instead of showing as an "incomplete" profileMost global vendors, independent freelancers, and small suppliers will not report to D&B, so subsequently all these payment experiences will not be available or reflected in a D&B reportIn other words, a small US business can be highly successful with multiple global vendors and US independent contractors, and D&B will only show its profile with a low credit score Regards, [redacted] ***

We at Dun & Bradstreet, Incappreciate the opportunity to address the concerns raised as we value feedbackPlease be advised that we took this matter very seriously and thoroughly investigatedWe apologize for any inconvenience this may have causedWe spoke with the complainant on April 19, to address his concernsIn the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file, we offer a free service called iUpdate: [redacted] This allows registered users to view, print, and request updates to their file at no cost, subject to D&B verification.If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted]

We at Dun & Bradstreet, Incappreciate the opportunity to address the concerns raised, as we value feedback Further, please be advised that we took this matter very seriously and have investigated the matter We apologize for any inconvenience this may have caused We have contacted the complainant to address this matter If the complainant has any further questions, the complainant may contact Dun & Bradstreet directly at [redacted]

We at Dun & Bradstreet, Incappreciate the opportunity to address the concerns raised as we value feedback Please be advised that we took this matter very seriously and thoroughly investigatedWe apologize for any inconvenience this may have causedWe spoke with the complainant on two occasions to address her concernsIf complainant has any further questions, she may contact our Senior Manager of Customer Relations, Kimberly [redacted] at [redacted]

Please be advised that we took this matter very seriously and thoroughly investigated We apologize for any inconvenience this may have causedWe spoke with the complainant on March 7, and addressed his concerns If complainant has any further questions, he may contact our Senior Manager of Customer Relations, Kimberly J at [redacted]

A check of our records shows that the company in question is [redacted] , Inc We have assigned DUNS # [redacted] to this record.Dun & Bradstreet collects information on businesses in order to provide insight to our customers who are making commercial decisions, including among other things, risk management, supply management and sales and marketing decisions Our objective is to provide fair and accurate information The business itself, through its principals, is often the best source of information, which is why our investigation starts with them If the business is are unable to, or chooses not to provide Dun & Bradstreet with information, our investigation continues with a search of public records and other knowledgeable authorities We cannot, however, remove data from the given report just because the subject company requests it All information contained within the report is verified In the case of payment experiences, that data comes directly from companies which share their accounts receivable infomration with Dun & Bradstreet.Please note: the data within the Dun & Bradstreet report on [redacted] , Inc is available through iupdate.dnb.com This web portal is free of charge and available hours a day, days a week.Thank you for the opportunity to respond to this complaint

We at Dun & Bradstreet, Inc(“D&B”) appreciate the opportunity to address the concerns raised, as we value feedbackFurther, please be advised that we took this matter very seriously and thoroughly investigatedWe apologize for any inconvenience this may have caused On 12/4/2015, we contacted the complainant to address this concern We are continuing to assist the complainant with this concern and ask that if the complainant has any further questions to please contact D&B Emerging Businesses directly at [redacted]

Complaint: [redacted] I am rejecting this response because:I have view this same response to every complaint made against D&B, this is a generic response made and do not believe they take the matter seriouslyDue the the nature of the business practices exemplified I am prepared to further this complaint to the Federal Trade Commission based upon the firm belief they emails are created upon the premises of getting a business to sign up for their serviceI based this belief upon the fact according to the email I received stated my scores had improved but when log into the D&B website I seen differentBut upon logging in the first window that opens is to subscribe to D&B servicesI further my belief upon the fact numerous other complains from businesses with similar issues and moreLastly I based my belief upon the conversations with [redacted] of the online chat and later phone conversation and also Mrs [redacted] of the Office of the President, where as I recieved window dressing and excuses as to the true purpose of the emailsWhich is not an isolated email, because I have numerous of such emailsIt does not take a week for a tech support to figure out how and why an email was sentAnd this is first hand knowledge from an over qualified computer & network support technicianWhom I might add is in the top ranked in the world for qualifications So in closing I reject their response as generic and uncaring and restate my complain as to the business practices with deception to consumers! Regards, [redacted]

We at Dun & Bradstreet, Incappreciate the opportunity to address the concerns raised, as we value feedbackFurther, please be advised that we took this matter very seriously and thoroughly investigatedWe apologize for any inconvenience this may have causedOn July 21, 2016, we contacted the complainant to address her concerns and per her request we updated our records related to her businessIn the future, should the complainant wish to submit updates to her company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: https://iupdate.dnb.com, which allows registered users to view, print, and request basic updates to their file at no cost, subject to D&B verificationIf the complainant has any further questions, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]

We at Dun & Bradstreet, Incappreciate the opportunity to address the concerns raised, as we value feedbackFurther, please be advised that we took this matter very seriously and thoroughly investigatedWe apologize for any inconvenience this may have causedOur customer service team spoke with the complainant on 08/24/and, per his request, cancelled the auto-renewal of his product for the following yearWe attempted to contact the complainant on 08/29/2016, 08/31/2016, and 09/01/to address his concerns but were unsuccessfulIf the complainant has any further questions, including if he would like to make additional changes to his account, the complainant may contact Dun & Bradstreet Emerging Businesses directly at [redacted]

We at Dun & Bradstreet, Incappreciate the opportunity to address the concerns raised, as we value feedbackFurther, please be advised that we took this matter very seriously and thoroughly investigatedAttempts to contact the complainant via telephone and email were unsuccessfulOn July 6, the complainant's information was removed from our database If complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]

We at Dun & Bradstreet, Inc., appreciate the opportunity to address the concerns raised, as we value feedbackFurther, please be advised that we took this matter very seriously and thoroughly investigatedWe apologize for any inconvenience this may have causedPer the complainant’s request, the company’s contact information has been placed on our Do Not Contact (“DNC”) and Do Not Market lists as of February 18, Also on February 22, 2016, Dun & Bradstreet’s National Customer Relations responded to complainant by email, providing him with the names of the 3rd party entities that we have requested information to no longer show on their websitesThere were no Dun & Bradstreet customer’s that have reviewed a copy of complainant’s reportIf complainant has any further questions, he may contact our National Customer Relations team at [redacted]

Complaint: [redacted] I am rejecting this response because: I received an email from Holly MH [redacted] and she has not returned my phone callI would like to resolve this issue with a live representativeI also spoke with the manager who stated she would look into this claim and she not responedThe initial issue of the change of address is fixed but I would like to resolve the issue of the intentional errors Regards, [redacted]

We at Dun & Bradstreet, Incappreciate the opportunity to address the concerns raised as we value feedback Please be advised that we took this matter very seriously and thoroughly investigated We apologize for any inconvenience this may have causedWe spoke with the complainant on November 22, to address his concernsIf complainant has any further questions, he may contact our Senior Manager of Customer Relations, [redacted] at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you very much for working with me on resolving the issueI really appreciate all your efforts and diligence Regards, [redacted]

We spoke with the complainant on August 25, to address her concernsPlease be advised that we took this matter very seriously and thoroughly investigated We apologize for any inconvenience this may have causedIf complainant has any further questions, she may contact our Senior Manager of Customer Relations,

Complaint: [redacted] I am rejecting this response because: I spoke at length today with [redacted] at Dun & Bradstreet's legal department The fraudulent notice has reappeared on D&B's report on my company, with no recourse to dispute it, no written proof of it's claimed validity, and abdication of any further responsibility to address the matter They informed me of the name and number of the business posting the record, [redacted] for $on August 7, I called that number at [redacted] and talked with different departments, including two different customer service units, recovery, credit investigation unit, fraud, and applications: none of them can find any evidence of the erroneous record, and in addition all claim that I had no active accounts at the time the erroneous record occurred The only two accounts they have on file with me and my business opened in I think this matter is outright fraud committed by an unknown party with tacit, negligent acceptance and potential participation by Dun & Bradstreet, and D&B should bear full responsibility to clear it, prevent any recurrence, and to make me whole for lost time and stress over the situation Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We at Dun & Bradstreet, Incappreciate the opportunity to address the concerns raised as we value feedback Please be advised that we took this matter very seriously and thoroughly investigated We apologize for any inconvenience this may have causedWe spoke with the complainant on December 9, to address his concernsIn the future, should complainant wish to submit updates to his company’s Dun & Bradstreet file at no cost, we offer a free service called iUpdate: https://iupdate.dnb.com, which allows registered users to view, print, and request updates to their file at no cost, subject to D&B verificationIf complainant has any further questions, he may contact our Senior Manager of Customer Relations, Kimberly [redacted] at [redacted]